إيبيس ibis برلين سيتي بوتسدام بلاتز 2.5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.4/5 1,286 أراء

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إيبيس ibis برلين سيتي بوتسدام بلاتز - Image 1
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إيبيس ibis برلين سيتي بوتسدام بلاتز - Image 4
Anhalter Strasse 4, 10963 برلين, ألمانيا

الوصف

خدمات الفندق الإضافية

  • 146 غرفة مريحة للنزلاء

  • مشروبات ووجبات خفيفة متوفرة على مدار الساعة

  • على بُعد 800 متر فقط من بوتسدامر بلاتز Potsdamer Platz

  • إمكانية وصول سهلة للغاية إلى وسائل النقل العام

  • العديد من المعالم السياحية ومراكز التسوّق على مسافة قصيرة سيرًا على الأقدام

الإقامات المتوفرة لدينا

موقع الفندق

إيبيس ibis برلين سيتي بوتسدام بلاتز

Anhalter Strasse 4
10963 برلين
ألمانيا

نظام تحديد المواقع العالمي (GPS):52.504624, 13.383182

الهاتف
فاكس +49 30 26105222

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • نرحب بالحيوانات
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • فندق خالٍ تمامًا من التدخين

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.4/5  1,286 أراء

تقييم TripAdvisor  4.0/5  1,365 أراء

Receptionist Demanded Room Keys Back After We Paid

ملاحظة Tripadvisor 1.0/5

Miranda L Couples - تقييم TripAdvisor المعتمد

We are loyal Accor members, but this experience was unacceptable. The receptionist Peter was incredibly rude. I checked in, paid the hotel tax, and he told me everything else was paid for (it was). He handed me the keys. Two minutes later, he demanded the room keys back, claiming we had cancelled the reservation and hadn’t paid. He was nasty and rude about it. We had emailed to inquire about cancelling the reservation for a credit, but did not go through with it. He started yelling at me. Only when I showed him the confirmed payment (booked through our credit card), did he say everything was fine. No apology. He clearly messed up, and treated us so disrespectfully because of it. What an awful start to our trip.

Dear guest Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the experience you encountered during your check-in process. It is concerning to hear about the interaction you had with our team member, as we strive to provide a welcoming and respectful service to all our guests. We understand how unsettling it can be to face misunderstandings regarding reservations, and we assure you that this is not the standard of service we aim to uphold. Your loyalty as an Accor member is highly valued, and we regret that this incident has impacted your stay negatively. We will take your comments into consideration as we continually work towards improving our service standards. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future under better circumstances. Best regards, ibis Berlin City Potsdamer Platz

Great for short stay

ملاحظة Tripadvisor 3.0/5

Road08469379561 تقييم TripAdvisor المعتمد

If you are looking for somewhere close to the Centre, clean and comfortable this place is ideal. Breakfast is available but we used local cafes. Good selection of restaurants around too. There are selection of drinks & snacks available 24/7. No frills but no too basic.

Dear Road08469379561, Thank you for your feedback. We appreciate your positive remarks about our convenient location and cleanliness. However, we strive to enhance our offerings, including breakfast options, to better cater to our guests' preferences. Best regards, ibis Berlin City Potsdamer Platz

Confirmed cancellation, but unfair charge and no customer support

ملاحظة Tripadvisor 1.0/5

Cinthya O المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

I had an extremely disappointing experience with Ibis Berlin City Potsdamer Platz. I booked a room for April 6–8, 2025, but cancelled the reservation on the same day, well within the free cancellation window. The Accor platform confirmed the cancellation immediately — both via email and on the reservation page, where the status was updated to “Cancelled.” I saved screenshots and email confirmations as proof. Despite not staying at the hotel or using any services, I was charged €98, along with a message thanking me for using the “Fast Check-out” service. I immediately contacted the hotel and provided all evidence, only to receive a generic reply stating the reservation “was not cancelled in the system.” Since then, I have received no further response, despite following up several times. As a frequent traveler, I have always trusted the Accor network for reliable service. Unfortunately, this experience showed a lack of internal coordination and complete disregard for the customer. It is unacceptable for an international hotel chain to charge for a service that was clearly cancelled — and then ignore the guest’s complaint. I do not recommend this property, and I’m seriously reconsidering my loyalty to the Accor brand as a whole.

Dear guest Thank you for reaching out to us and sharing your concerns regarding your reservation at Ibis Berlin City Potsdamer Platz. I’d like to clarify that, as per our cancellation policy, cancellations made up to one day before the arrival date are eligible for a free cancellation. However, since you made attempt to modify your reservation on the arrival day April 6, 2025, the cancellation free of charge was unfortunately not applicable. Additionally, based on the information you provided, it appears there was no cancellation number generated, which is crucial for verifying the cancellation request. When you made your reservation, you confirmed the Terms and Conditions, which included the cancellation policy. We do acknowledge that there seems to have been a misunderstanding regarding the status of your reservation, and I sincerely apologize for the inconvenience caused. We truly value our guests and take all feedback seriously. Please rest assured that we will continue to investigate this matter to ensure better service coordination moving forward. If there’s anything else I can do to assist you further, please do not hesitate to reach out. Kind regards, Ibis Berlin City Potsdamer Platz

Just what you need for a short city break

ملاحظة Tripadvisor 5.0/5

golf_charlie_96 Couples - تقييم TripAdvisor المعتمد

We planned a short Berlin city break and needed a nice hotel in a good location. This hotel provided a perfect solution. We arrived late at night and were welcomed by a friendly receptionist. With ibis hotels, it’s a fairly standard offering and this hotel was no different. It was simple, clean and well presented. It was well located too - easy to get to on the subway with the station maybe only 100m away. We walked to a few of the nearby attractions such as Checkpoint Charlie, the Topography of Terror, the Mall of Berlin & Potsdamer Platz. A well-priced hotel, conveniently located. We would stay here again.

Dear guest Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our hotel served as a perfect solution for your city break in Berlin. It is wonderful to know that you found our location convenient for exploring local attractions and that the cleanliness and presentation of our facilities met your expectations. We take pride in providing a welcoming atmosphere, and we are pleased that our receptionist made a positive impression upon your arrival. Your feedback reinforces our commitment to maintaining the high standards associated with the ibis brand. We truly appreciate your recommendation and look forward to welcoming you back for your next visit to Berlin. Best regards, ibis Berlin City Potsdamer Platz

Decent short stay in the city centre

ملاحظة Tripadvisor 4.0/5

Oz D تقييم TripAdvisor المعتمد

The hotel is conveniently placed in a central location in Berlin. The room was a twin and was spacious for one person. The room was clean. Staff were helpful and pleasant. The hotel has the word 'budget' in its name so you have to expect some compromises. The layout of the room was a bit odd - the sink is in the room itself, with the toilet and shower being separate. This was fine for me as one person only staying for a few nights, but isn't really practical for more than one person, or if staying for longer than a few nights. The bed mattress was very thin and not particularly comfortable, so is only really suitable for a night or maximum 2 night stay. That being said, again the staff were all very nice and the hotel is in a good location, so if you are on a budget and only staying in Berlin for a few nights the hotel may serve your purpose.

Dear guest Thank you for taking the time to share your experience at ibis Berlin City Potsdamer Platz. We are delighted to hear that you appreciated our central location and found our staff to be helpful and pleasant. We acknowledge your feedback regarding the room layout and the mattress comfort. It is true that our hotel aims to provide a budget-friendly option, and we understand that this can sometimes come with certain compromises in room design and amenities. Your comments about the sink placement and mattress comfort will be taken into consideration as we continually strive to improve our guest experience. We are glad to hear that our hotel met your needs during your stay, and we hope to welcome you again in the future for another visit. Best regards, ibis Berlin City Potsdamer Platz

بالاشتراك مع TripAdvisor

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