ibis budget Casula Liverpool

ibis budget Casula Liverpool 3 stars

Customer review rating (ALL Rating) 3.8/5 148 reviews

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Description

Hotel extras

  • Modern, refreshed rooms catering to single, couples, families & groups

  • Just 5 minutes from Liverpool's shopping, dining & entertainment areas

  • Private outdoor car parking available on-site at the hotel

  • Fast, free & unlimited WiFi available throughout the hotel

  • Easy access to Western Sydney and surrounds by car or public transport

ALLSAFE approved hotel

Hotel location

ibis budget Casula Liverpool

437 Hume Highway, Corner of Grove Street
2170 CASULA
Australia

Telephone +61 2 9822 2777

Fax +61 2 9822 2244
  • By plane

    SYDNEY At 25km / 15 miles

  • By train

    LIVERPOOL RAILWAY At 2.2km / 1.37 miles

GPS:-33.93911, 150.912931

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast

Breakfast Non contractual photo

Our accommodation(s)

Providing all that's required for a comfortable, restful night's sleep, ibis budget Casula Liverpool is the ideal option for guests who are travelling on a budget. Guests staying at this contemporary Sydney hotel can enjoy a range of convenient features, including a well-appointed private ensuite, comfortable bedding, a TV and alarm clock, air conditioning and opening windows. Providing accommodation for up to three guests, each guest room at the hotel features a Queen bed and a Single overhead bunk.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  148 reviews

TripAdvisor Rating  3.5/5  237 reviews

Customer review rating 3.5/5

Prince H. Business - Confirmed reviews ALL

Lady at front desk saw me walk in but continued to walk away, whether she was attending to something else or not I do not know. I waited for atleast 5 minutes before she returned with an “oh” I don’t mind waiting, but knowing a patron has walked in, she could have acknowledged me and said I’ll be right back rather than come back 5 minutes later to check me in without any reason why she had kept me waiting. I wasn’t happy but I also understand good staff is hard to find

Dear H. L., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jim McGrath General Manager

Below expectations

Customer review rating 1.5/5

Kyla Couples - Confirmed reviews ALL

I want to start by saying the staff were absolutely lovely and very helpful. The option to have a late check in was most appreciated. Unfortunately, the room's state did not meet the standard. The room, bed sheets, pillows (which there were only 2 very thin pillows offered in queen room) and towels smelt of stale Cigarettes, there was no remote for the TV, the shower had rust and the mini fridge smelt of off milk. Due to the late check in there were no staff available to assist with this and seeing as the bed at least was comfortable, with this not being an “emergency” I didn’t want to bother the contact number left.

Dear KYLA W., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jim McGrath General Manager

Comfortable. Bed and bath. All I needed.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Had good clean basics, bed and bathroom. Good price.

Dear Alfonsina B., We very much appreciate your comments regarding your stay at the ibis budget Casula Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim McGrath General Manager

Not very good, cold, not a good experience

Customer review rating 2.0/5

Amanda Friends - Confirmed reviews ALL

Air conditioner didn’t work,there wasn’t even a remote in the room to turn off the cold air that was coming out of the air conditioner, the window didn’t close, couldn’t get extra blankets, gave us a mattress protector cause that’s all they could find, never moved us, stil payed full price for 3 nights. It was that cold we had to go to bed with our jumpers and track pants on. To say I’m very disappointed is an understatement. I had 3 other groups stay there at this business with us and I was very disappointed

Dear AMANDA C., Thank you for taking the time to tell us about your experience at the ibis budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jim McGrath General Manager

Well located for our need

Customer review rating 2.5/5

Marilyn R. Business - Confirmed reviews ALL

Our room was very cold. Air conditioner did not work and when we asked for blankets there was none available . Needs to have a chair to sit on in the room and a bin in the room not just the bin in the bathroom. There was a lot of mould on the shower curtain which was a concern.

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jim McGrath General Manager

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