Novotel Suites Вена Сити Дунай 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.5/5 Отзывов: 1 598

Гарантия
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Radingerstrasse 2, 1020 ВЕНА, Австрия

Описание

Особенности отеля

  • Просторные люксы площадью 30 м²

  • Завтрак на тихой террасе с видом на зеленые насаждения

  • Бесплатное проживание для двоих детей до 16 лет в номере родителей

  • До центра города можно быстро доехать на метро, а до Пратера - дойти за пару минут

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Расположение отеля

Novotel Suites Вена Сити Дунай

Radingerstrasse 2
1020 ВЕНА
Австрия

GPS:48.224321, 16.398868

Телефон

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При отеле
  • Парковка
  • Можно с животными
  • Wi-Fi
  • Кондиционер
  • Бар
  • Курение на территории отеля запрещено

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Рейтинг ALL  4.5/5  Отзывов: 1 598

Рейтинг TripAdvisor  4.0/5  Отзывов: 2 178

Сертификат качества 2025

Примечание: отзывы клиентов 4.0/5

Sergei L. Семьи - Проверенные отзывы - ALL

в брони два номера. - в одном из номеров было не исправлено освещение. переселили после суток проживания. В новом номере - не исправна система кондиционирования. Очень жарко. система управления - не исправна. - номер 316 на против лифтового холла. тележки сотрудников с грохотом по утрам (либо под ковровым покрытием плитка и это стыки или не исправны тележки) - 2 номера = 4 приветственных напитка - вручили два.

Уважаемый Sergei, Рады, что оценили удобство бронирования двух номеров для семьи через All.com. Нам приятно, что статус программы лояльности ALL Accor Silver добавил комфорта вашему путешествию. К сожалению, приносим извинения за недоразумения с оплатой парковки и возникшие сложности с забытыми вещами. Обязательно передадим ваши замечания команде для улучшения сервиса. Спасибо за высокую оценку программы лояльности и доверие. Надеемся, что вам удалось насладиться близостью к Пратеру и удобным транспортным сообщением в центре Вены. Ждём новой возможности сделать ваш следующий визит идеальным. С уважением, Roman Krüger, General Manager

An Ibis with Novotel branding

Примечание: Tripadvisor 3.0/5

Captain_Halliday Реальные отзывы TripAdvisor

Check-in was fast and efficient and our room was large with a comfortable bed. It had a small moulded modular bathroom that you’d expect at a budget Ibis. We requested an extra pillow and coat hangers. These never came. The microwave in our room was broken. We were told that because it was a weekend, no maintenance staff were available to look at it. That’s fair enough. But the front desk staff were unable to bring a microwave from another room because “only maintenance staff can unplug appliances”. As a result we had to pack and move rooms. A major hassle, especially as we couldn’t change rooms directly and had to store our luggage for a day. Staff were unaware of Accor status benefits and had to consult a manager. The range at the breakfast buffet was consistent with other Novotel properties with a selection of hot and cold options. No barista coffee is available. However, there is insufficient seating leading to long wait times for a table. The buffet is also poorly laid out leading to congestion in walkways. Staff were unaware of Accor status benefits? Location is close to a subway station and the price was cheaper than other mid-tier Accor properties in Vienna, perhaps reflecting both the location and quality. Pros *Comfortable bed, good size room. *One block to metro. *Stable wifi with good speeds. Cons *Basic bathroom. *Poor service with staff not guest focussed. *Chaotic breakfast. *Pets allowed = Barking dog. *Slow lifts Overall Expect an Ibis at a Novotel price and you won’t be disappointed.

Dear Captain, Thank you for taking the time to share your experience with us. We are glad to know your check-in experience was efficient and that you found the room spacious with a comfortable bed. It is also great to hear you appreciated our breakfast selection and the convenience of our location near public transport. We sincerely apologize that some aspects of your visit fell short of expectations. We take your feedback about the efficiency of our service and breakfast arrangements seriously, and we are reviewing these areas to improve. Our team is committed to resolving maintenance requests promptly, and we regret any inconvenience caused during your room transfer. Nonetheless, we value your mention of our reliable wifi and competitive pricing. Your insights help us enhance our guest experience, and we hope to welcome you back under better circumstances. We hope to see you again on your next visit to Vienna. With very best wishes, Roman Krüger, General Manager

Very family friendly hotel with excellent location

Примечание: Tripadvisor 5.0/5

alexia a Реальные отзывы TripAdvisor

Novotel Suites Vienna is a very family-friendly hotel and a great choice when traveling with children. The location is excellent, with the metro just a short walk away, making it easy and convenient to reach most of Vienna’s main attractions. The rooms are spacious and comfortable for families, and the staff are extremely friendly, welcoming, and always happy to help. From check-in to check-out, the service was consistently warm and efficient. I would highly recommend this hotel to anyone traveling to Vienna with their family.

Dear Alexia, Thank you for taking the time to review your stay. We are delighted to hear your family felt so at home during your Vienna adventures. It brings us joy knowing our spacious accommodations and convenient transport links helped make your trip memorable. Our team takes pride in delivering warm service from arrival to departure, and your kind words mean everything to us. We look forward to welcoming you back in the future. Best wishes, Roman Krüger, General Manager

Gem of a hotel!

Примечание: Tripadvisor 5.0/5

mikeyb316 Реальные отзывы TripAdvisor

Upon arrival we had a speedy check in…staff were always smiling & happy to help. We stayed in a family suite & room was good for what we needed & cleaned every day. We did not have breakfast so cannot comment…but there is a shop / supermarket just round the corner. All in all a lovely hotel & I would be happy to stay again if I ever get back over to Vienna. Thank you & all the best for 2026. 1 ❤️ from Manchester!

Dear Mikey, Thank you for letting us know how happy you were with your recent experience in our hotel. It's wonderful to hear you had such a great stay at Novotel Suites Wien City Donau. We're delighted you appreciated our efficient check-in and the daily upkeep of your family suite. Smiles come naturally when we see guests like you enjoying our hospitality! While we regret you didn’t get to sample our breakfast buffet, we’re glad the nearby supermarket offered convenient options. It’s heartwarming to know our location served you well for exploring Vienna. We’d love to welcome you back for another memorable stay! We look forward to welcoming you back. Best wishes, Roman Krüger, General Manager

Clean and spacious rooms in a great location

Примечание: Tripadvisor 5.0/5

h0rrace Реальные отзывы TripAdvisor

We really enjoyed our stay at this hotel when visiting Vienna for a week. The rooms were spacious and very clean and loved the water tap in the room with the tea and coffee making facilities. The staff were excellent and very friendly and helpful when we had a couple of issues (of our own making!). The only thing I would say that I didnt enjoy so much was the level of heating in the hotel, it was very, very warm throughout even when it wasn't so cold outside. However that is a trivial point and wouldnt prevent us staying here again if we were visit Vienna. Thanks!

Dear Guest, Thank you so much for taking the time to share your positive review. We're delighted you enjoyed our spacious suites and convenient amenities like the coffee station. Our team takes pride in creating welcoming experiences, and we're thrilled you felt well-supported during your stay. That said, we regret any discomfort from our climate controls—our system aims to balance comfort across seasons while maintaining energy efficiency. Finally, we're glad our location served you well for exploring both the Prater and Vienna's historic center. It would be a pleasure to have you return. Kind regards, Markus Koller, General Manager

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Другие интернет-пользователи оценили наш отель

  • 1 394 Отзывов 9.3/10 Расположение
  • 1 677 Отзывов 8.2/10 Номер
  • 1 056 Отзывов 8.2/10 Сервис
  • 25 Отзывов 7.3/10 Интернет
  • 1 067 Отзывов 8.4/10 Комфорт
  • 788 Отзывов 7.7/10 Завтрак
  • 678 Отзывов 8.3/10 Чистота
  • 263 Отзывов 5.9/10 Соотношение цены и качества

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