SO/ Vienna

SO/ Vienna

Примечание: отзывы клиентов (Рейтинг ALL) 4.7/5 Отзывов: 1 451

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Особенности отеля

  • Отель с сертификатом ALLSAFE

  • Экстравагантный отель для роскошного образа жизни

  • Удобное расположение в самом центре города

  • Ресторан, бар и салон LOFT с панорамным видом на город

  • Восемь конференц-залов с естественным освещением для проведения любого мероприятия

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

сертифицированный отель ALLSAFE

Расположение отеля

SO/ Vienna

Praterstrasse 1
1020 ВЕНА
Австрия

GPS:48.212654, 16.379287

Доступ и транспорт

Гостиничные услуги

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Обзор
При отеле
  • Парковка
  • Ресторан
  • Отель, оборудованный для доступа на инвалидных креслах
  • Оздоровительные процедуры
  • Кондиционер
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч

DAS LOFT

Один из лучших ресторанов Вены с видом на панораму города приглашает гостей попробовать восхитительные блюда высокой кухни, приготовленные из лучших местных ингредиентов.

Наши номера

Отдохните в одном из 156 современных номеров и 26 люксов роскошного отеля с элегантным и сдержанным оформлением и видом на центр Вены.

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Рейтинг ALL  4.7/5  Отзывов: 1 451

Рейтинг TripAdvisor  4.5/5  Отзывов: 2 742

Outstanding Service/ Prime Location

Примечание: Tripadvisor 5.0/5

JRAZB Couples - Реальные отзывы TripAdvisor

From the minute we arrived at the hotel, the services offered by the staff was outstanding. The bell men were friendly and very welcoming. Despite the technical issues with the AC in our room, we enjoyed our stay at the So Vienna due to the professional team who made our stay special. The Manager at the front counter was very helpful (unfortunately I’m not good with names but she’s from Argentina). The room was neat and Susanna from the housekeeping team was very professional and helpful. The breakfast was great with so many options and the staff were absolutely friendly and attentive, specially Ivy, David, and Diana. Thank you team for the positive attitude and making our stay so special! I must say, yes the hotel is in a prime location with easy access around Vienna, but the staff at So Vienna is what made our stay incredible including the Spa male staff. Thank You All! Joshua and Aysha

Dear JRAZB, Thank you for sharing your feedback after your stay with us! We are thrilled to receive such wonderful comments showing us that it is worth going the extra mile and preparing you a exceptional experience. Your nice words about the team and their commitment is highly appreciated. Being sorry for the inconveniences you had with the the air conditioning in your room, I am delighted that the team took care of you and your concerns. It would be a great pleasure to welcome you back at SO/ Vienna. Hope to see you soon. Kind regards, Christian E. Klaus General Manager SO/ Vienna

Not the best experience. Inconsistent. Terrible room.

Примечание: Tripadvisor 2.0/5

Varito Деловые путешественники - Реальные отзывы TripAdvisor

Difficult to write this review because of the very inconsistent experience. Stayed 5 nights at the SO in Vienna earlier in the week, as a part of a big delegation which stayed here whilst attending a finance conference in the city. Best way to write a review here would to split it into 2: overall the hotel premises and then the room. In general and balancing my overall experience, in my view the hotel is substandard, at best. Average or even below average. The lobby is impressive, has a very nice bar, and the restaurant at the rooftop offers the best views of Vienna. You can have breakfast, a drink or nice dinner overlooking the Vienna skyline. Staff very attentive and friendly. They are really good. Excellent attitude. Can recommend the rooftop restaurant. About the staff, in general they are all really good across the hotel. But that's it with the positives. As can be seen on my profile, I stayed in more than 320 different 5-star hotels around the world, so really know what to expect and can compare. So, now, the HOTEL ROOM. Absolutely horrendous. Room is clean and wi-fi works well. There are a few bottles of water and juices which are complimentary. Espresso machine nice too......but: 1. Entire room is in one single colour. Everything, but literally everything is grey. Looks like concrete and feels like a prison cell. It is really bad. Floor also grey, same colour as the walls and the furniture. You feel you're staying inside a box. Not welcoming at all. The moment you arrive, you really want to get out. I wonder if an architect or designer was paid to do this. Honestly. 2. No curtains. Instead some sort of metal panels you need to move to make the room dark. Because there are no curtains and nothing to absorb noise, acoustic is a complete disaster. When you watch TV or have phone calls you hear a constant echo in the room. Extremely annoying and surprising to see how they can miss such an important aspect of the architecture and design.....acoustic. 3. On my first day, I had to work for around 6 hours before heading to a business dinner. The chair in the room is one of the most uncomfortable ones I ever had to use. Looks ok....of course grey as everything but almost offensive to think that any human being can sit there for more than 15 mins without ending with back pain. 4. Also on my first day, I called reception to ask for an iron and a board. They told me that they didn't have any available and that they were going to put me on a "waiting list".....I've seen everything around the world, but being on the waiting list for an iron was the first time. I pushed hard, told that was urgent and got one after 30 mins. I needed to iron a shirt for a business dinner. Hotel knew that they were going to receive around 60 demanding executives attending a finance conference, so they should have been prepared for this. Funny enough the following morning one of my colleagues told me that he had to steam his shirt in the shower because he was on the waiting list for an iron since the previous day in the afternoon. This shows very poor planning and not a clue about the profile of a delegation they received. 5. For my shocking surprise, my bed had wheels, and unfortunately no way to lock it, so given that the floor (which is grey !!!!!) was nicely waxed, my bed was moving around. I found it extremely annoying and slightly dangerous. 6. House-keeping extremely inconsistent. To make it simple, they never, ever replaced the same things I used....I drink coffee with sweetener, and after 2 days did run out of sweetener, just replaced after 4 days...., used to cotton tubs and were replaced after 3 days......hair conditioner replaced with body lotion so no more conditioner after 2 days when then it was replaced,......zero, literally zero attention to detail. And attention to detail is definitely something that always makes a difference. A basic checklist to make sure that they don't forget about anything should help here. I left the hotel every day around 7AM, returning late in the evening. Was not in the mood to call to ask for sweetener, conditioner, cotton tubs or other stuff. Simply lived with it, but definitely clear that hotel is not prepared for demanding business travellers. In short.....if you plan to go to Vienna, spend all day sightseeing and go to the hotel just to sleep, then it's fine. Location is very good too. But if you plan to spend a bit more time in the hotel besides sleeping, relax in your room, do some work, etc....just avoid it. Really. I stayed in the past at the Kempinski and The Ritz Carlton. Different level. Mandarin Oriental is opening in Vienna too, what adds another good option. It was clear to me that SO/Vienna Hotel did put excessive focus on the design and less on the operations and performance. A lot of room for improvement.

Drinkies & sunset

Примечание: Tripadvisor 4.0/5

mrsjenba Friends getaway - Реальные отзывы TripAdvisor

It is pricey what you get in terms of food. However, there rae very few vegetarian options, only chips, olives and gazpacho. The place could offer the burger as vegi/vegan too and get to this century that you may have vegetarians wanting bar food too 😁. It is worth the visit thou, the views are amazing and cocktails were excellent.

Dear mrsjenba, Thank you for visiting our bar Das LOFT! We are glad that you had a pleasant evening enjoying our cocktails and the fantastic views over the city. Your feedback regarding the lack of vegetarian options on our food menu is very much appreciated. It is regrettable that we couldn't provide you with a suitable option. Nevertheless we hope to welcome you back soon with us in order to have again such a delightful experience. Kind regards, Christian E. Klaus General Manager SO/ Vienna

Pleasant Stay, Wonderful Location!

Примечание: Tripadvisor 5.0/5

Popotnika Couples - Реальные отзывы TripAdvisor

The hotel is located on a small branch of Danube river and nearby the old town square and cathedral (about 10 minutes walking). The staff is friendly and welcoming. The hotel is clean and tidy with modern decoration and interior. The only downside is the online check-in. Please DON'T do it as there will be duplication in payment and the staff cannot do much. I had to wait for 2 weeks to get the duplicate amount refunded by itself.

Dear Popotnika, Thank you for stay at SO/ Vienna and for your positive feedback! We are delighted that you spent a great time at our hotel enjoying the modern design and its location within the city center. Your positive comment about our staff is highly appreciated. We are sorry for the inconveniences you experiences with the online check-in. Our SO Welcome Manager will look into this matter. Please do not hesitate to contact us in case you have questions regarding the deposit or your invoice. Hope to see you soon again. Kind regards, Christian E. Klaus General Manager SO/ Vienna

Perfection

Примечание: Tripadvisor 5.0/5

DebS530 Solo travel - Реальные отзывы TripAdvisor

From the moment I arrived, I felt welcomed and at home. I was greeted as I stepped out of the cab by Thomas who was so helpful throughout my five night stay. Was upgraded to a So Comfy room on the 15th floor with glorious views over Vienna. Rooms are minimalistic, but large, with absolutely every detail thought of and spotlessly cleaned each day. Great location to walk into Vienna and the Loft Bar and restaurant is superb. Fantastic breakfast served every day - definitely a five star stay ⭐️

Dear DebS530, Thank you for your stay at SO/ Vienna and for sharing this wonderful feedback! We are very happy that you had a great time at our hotel. Your positive comments about our services as well as the praise for our colleague Thomas are highly appreciated. We hope to welcome you back soon with us. Kind regards, Christian E. Klaus General Manager SO/Vienna

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