أجنحة نوفوتيل فين سيتي دونو 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.5/5 1,459 أراء

أجنحة نوفوتيل فين سيتي دونو - Image 1
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أجنحة نوفوتيل فين سيتي دونو - Image 3
أجنحة نوفوتيل فين سيتي دونو - Image 4
Radingerstrasse 2, 1020 فيينا, النمسا

الوصف

خدمات الفندق الإضافية

  • أجنحة فسيحة (بمساحة 30 مترًا مربعًا)

  • تناول وجبة الإفطار على التراس الهادئ المطل على المساحات الخضراء

  • يمكن للأطفال حتى سن 16 عامًا الإقامة في غرفة الوالدين مجانًا

  • اتصال بمترو الأنفاق إلى وسط المدينة وعلى بُعد مسافة قريبة من حديقة ملاهي براتر

  • يفتح بار بوتيك جورماندي على مدار الساعة طوال أيام الأسبوع

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موقع الفندق

أجنحة نوفوتيل فين سيتي دونو

Radingerstrasse 2
1020 فيينا
النمسا

نظام تحديد المواقع العالمي (GPS):48.224321, 16.398868

الوصول والتنقل

خدمات فندقية

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استرخِ على كرسي مريح وأطلِق العنان لتفكيرك. ستتيح لك المجموعة الكبيرة والمتنوعة التي تتألف مما يزيد عن 65 مشروبًا فرصة استكمال أجندة رحلتك في وقت الاستجمام.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.5/5  1,459 أراء

تقييم TripAdvisor  4.0/5  2,151 أراء

2023 شهادة تميّز

Never go back to Novotel suites Wein city

ملاحظة Tripadvisor 2.0/5

kohj431 العائلات - تقييم TripAdvisor المعتمد

We were checked in to a room 201, we found urine not flush and spitting on the basin. The beds, hair dryer, everywhere full of dust. We took photo and told the reception. The reception guy said impossible but he immediately changed our room to 220. This room also full of dust, we need to clean it before we could stay here for 4 nights. We dont feel safe here, could not sleep well. The bathroom, toilet were all japanese type, not wheelchhair friendly. The surrounding of thus hotel has 3 supermarkets walking distance 8 mins, a cafe opp hotel, nearby was school of 4 campus. Nothing much here. We will never go back to this hotel again

Dear Guest, Thank you for taking the time to share your concerns with us. We are deeply concerned to read about the issues you encountered during your stay at our hotel. Cleanliness and comfort are top priorities for us, and it is clear that we fell short in your case. We sincerely apologize for the discomfort this caused you and want to assure you that we will be addressing this with our housekeeping team to ensure that our high standards are upheld consistently. In addition, we understand the importance of feeling safe and having a restful night's sleep, and we regret that we did not provide that for you. While our bathrooms are designed to meet a variety of needs, we apologize if they did not meet your specific requirements and for any inconvenience this may have caused. Finally, we recognize that the environment of our hotel is a crucial aspect of your stay. We strive to offer a peaceful and convenient stay, and while we are only a 10 minute ride from the city centre and all its attractions, we are sorry to hear that our location did not enhance your experience with us. We hope that you will consider giving us another opportunity to prove the high standards of hospitality we are known for. Kind regards, Markus Koller, Cluster General Manager

Peaceful and harmonious stay

ملاحظة Tripadvisor 4.0/5

RASHMIRANJAN M Couples - تقييم TripAdvisor المعتمد

Good location , peaceful surroundings , accessible to most attractions , safe zones and friendly staff at the property. Train station close by . Public transport short distance from the hotel and taxis plying at regular intervals. Slightly away from the noisy downtown

Dear Rashmiranjan, Thank you for providing us with your feedback. We are delighted that you appreciated our convenient location, the tranquil surroundings, and the easy access to attractions and public transport. It is also wonderful to hear that you felt safe during your stay and appreciated our friendly staff. We hope to see you again on your next visit to Vienna. With very best wishes, Markus Koller, Cluster General Manager

اقامة ممتعه

ملاحظة أراء العملاء 5.0/5

Sultan A. العائلات - تقييمات مؤكدة لفندق ALL

كنت حجزت غرفتين و بينهما باب ( connected room ) و سبق و بلغت للشخص الذي حجزت من خلاله على التلفون ان يتأكد انها متصله لانه لدي اطفال و حينما وصلت قالوا لي لا يوجد لدينا عرف متصله و لابد ان تاخذ غرفتين منفصله و رفضت و بعد ذلك سكنت في غرفه واحده فقط و نام الاطفال على الكنب

عزيزي سلطان، شكراً لك على مشاركة تجربتك معنا. نحن نقدر كثيراً ملاحظاتك التي تساعدنا على تحسين خدماتنا. لقد لاحظنا تعليقك بشأن الغرف المتصلة ونود أن نعتذر عن أي التباس قد حدث أثناء الحجز. للأسف، فإن فندقنا لا يتوفر به غرف متصلة، ولكننا نقدم جناح عائلي مع مطبخ صغير يرحب بشكل خاص بالعائلات، مما يوفر راحة أكبر لضيوفنا الصغار وأولياء أمورهم. نأسف لأن هذا لم يتم توضيحه بشكل كافٍ قبل وصولك، ونعتذر عن أي إزعاج قد تسبب لك ولأسرتك. ونقدر كثيرًا تفهمكم وسعة صدركم في التعامل مع هذا الموقف. نرغب في التأكيد على أن موقعنا يتميز بالقرب من محطة المترو، مما يوفر وصولاً سهلاً إلى مركز المدينة والأماكن السياحية الشهيرة مثل كاتدرائية سانت ستيفن. ونأمل أن تمنحنا فرصة أخرى في المستقبل لتجربة موقعنا المتميز والخدمات التي نقدمها. نأمل أن نتشرف بزيارتك لنا مرة أخرى في المستقبل. مع أطيب التحيات Markus Koller, Cluster General Manager

Spacious modern rooms but underwhelming staff and food

ملاحظة Tripadvisor 3.0/5

SK1212000 المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

flabbergasted by this place and doubt i will ever return. First, just as i arrived all the elevators went out of commission and assigned a room on the 7th floor. No proper update provided on when they would be fixed and went from in the next hour to later that night to now it’s next week! LOL. Happy to get some more daily steps in but the apathy from the staff is frustrating. No effort made to accommodate guests in any way. And really? a supposed 4 star hotel in the center of vienna with 9 floors can’t have a working elevator for more than a week? Looks like they also had a cable and phone outage (or may be i am the only one that flagged, i don’t know) and when i mentioned to the front desk twice, they didn’t know why or do anything about it 🤷‍♂️ But front desk agent offered free breakfast for the last three days of my stay when i mentioned things were still not working the following day. The phone still doesn’t work and also no instructions anywhere on how to reach the front desk or any other part of the hotel. Next, quite the underwhelming breakfast. fairly small selection which is fine but stale croissants and rolls are certianly a let down when visiting Austria :( Lastly, is it normal for a 4 star international hotel chain in Vienna to have just BBC news as the only english speaking TV channel available but 8 Arabic channels across news, sports, entertainment?

Dear Guest, Thank you for taking the time to share your candid feedback. We are pleased to hear that you found our rooms to be spacious and modern, as we strive to provide comfortable accommodations for all our guests. However, we regret to hear of the challenges you encountered. Please rest assured that such incidents are rare and we always aim to resolve any issues as swiftly as possible. Concerning the breakfast offerings, we take your comments seriously and will revisit our selection to ensure a variety of fresh options that reflect the high standards we aim to uphold. The well-being and satisfaction of our guests are our top priorities, and we apologize for any inconvenience you may have experienced. We are committed to providing our guests with the highest level of service and will take your feedback into account as we continuously seek to improve. We would like to welcome you back for an improved visit in the future. Best regards, Markus Koller, Cluster General Manager

Location couldn’t be better. Great rooms

ملاحظة Tripadvisor 5.0/5

FilipposCy العائلات - تقييم TripAdvisor المعتمد

Location couldn’t be better. It was near the metro station on the red line, with an amazing connection to all important sites in the centre and beyond. Rooms were very comfortable and clean when we first walked in, but during our 5 days stay the in between cleaning was not the best.

Dear Filippos, Thank you for taking the time to share your experience with us. It is delightful to hear that you found our location to be ideal and our rooms both comfortable and clean upon your arrival. Our proximity to the metro station is indeed one of the aspects our guests find most convenient for exploring the city. We regret to hear that our housekeeping services did not meet your expectations throughout your stay. While we ensure daily housekeeping, we will take your comments into account as we continually strive to meet our guests' needs and expectations. Thank you for choosing Novotel Suites Wien City Donau for your visit to Vienna. Your comfort and satisfaction are our top priorities, and we cherish the opportunity to provide a memorable experience. We hope to see you again on your next visit to Vienna. With very best wishes, Markus Koller, Cluster General Manager

بالاشتراك مع TripAdvisor

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