Sofitel Sydney Wentworth bintang 5

Catatan tamu Avis (Peringkat ALL) 4.1/5 7.353 ulasan

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Deskripsi

Keistimewaan hotel

  • Berlokasi ideal di jantung CBD Sydney yang semarak

  • Empat tempat bersantap unik

  • Destinasi utama untuk konferensi dan acara

  • Ballroom Wentworth ikonis tanpa pilar

  • Hotel bersejarah bintang 5 di pusat kota

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Lokasi hotel

Sofitel Sydney Wentworth

61-101 Phillip Street, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Peringkat ALL  4.1/5  7.353 ulasan

Peringkat TripAdvisor  3.5/5  34 ulasan

Fabulous stay

Catatan Tripadvisor 5.0/5

PeterG873 Couples - Ulasan TripAdvisor tersertifikasi

Sofitel Sydney Wentworth as Diamond Accor member In a word : Fabulous. Booked a junior suite using SNU for Valentines Day. (I know. I’m a keeper.) Checkin in at the lounge on Level 5. Early checkin at 12:30. Pleasant, efficient and upgraded to a Prestige Suite. Thank you Feeling the love already. The day before I received an email. Do I want a welcome amenity or 300 reward points? Since we are about to fly and we get enough food and drink anyway I took the 300 points which were credited almost immediately. The hotel in general and suite in particular are very nicely done. The living room is beautiful (although no place to put the suitcase so it lived on the floor). Bed was the most comfortable I’ve ever had. My wife loved the doona and pillows. It still had that new carpet smell. TV was big and casting worked so quickly and easily. Air con was silent and worked well. Lifts quick, quiet and smooth. Wifi very good. Room was silent however there is a nearby nightclub and we got a bit of noise about 3am, but it didn’t last too long. Lunch at Delta Rue was excellent. Reidel glasses matched to wines. Always a good sign. Afternoon tea in the lounge for dessert. Pretty good. Camomile tea was real flowers not a tea bag. Canapés was a good selection and the bar service and quality of drinks were excellent. Best hotel G&T in years. And staff hard working, friendly and efficient. We loved the ambience. Breakfast in the lounge was ok. A normal buffet selection and eggs made to order, barista coffee. We took our welcome drink vouchers from Delta Rue bar. Red wine selection was limited. Now, to make the obvious comparison with Sofitel Darling Harbour. Checkin: bubbles win it for DH. Afternoon tea: maybe DH by a whisker because of the view. Restaurants: definitely Wentworth. More onsite range and way more interesting. Also plenty of great options within an easy walk. Room: probably this comes down to personal preference but I’d give the edge to Wentworth. Happy hour: I preferred the ambience, style and service of Wentworth. Lounge breakfast: definitely DH. Parking: if you have a car then the Wilson Parking at DH gives that a distinct advantage.

Always enjoy Sofitel as an Accor Platinum member

Catatan Tripadvisor 5.0/5

Stuckey2014 Couples - Ulasan TripAdvisor tersertifikasi

Great location and excellent service at hotel Would recommend to others for Sydney stay. Well located.

DISAPPOINTING UPDATE

Catatan Tripadvisor 3.0/5

Robin R Couples - Ulasan TripAdvisor tersertifikasi

The much publicised revamp certainly falls short. As a Diamond Accor Member I was told the six night accomodation was in “a deluxe room.” Glad it wasn’t a budget one. The rooms are drab and there are no drawers to put belongings away. When guests are staying several nights where are you expected to store the numerous items travellers need? The bathroom is no better than when I first came here more than fifty years ago. No walk in shower, no shower mixer, no heated mirror and the ventilation system seemed almost non existent. Why the hand soap at the basin is placed furthest away from the basin is a puzzle. From time to time there were strange odours in the room which perhaps was a fallout from the kitchen as the same smell often hung around in the open area of level five. The A/C in room was very good. Food in Delta Rue is enjoyable and very good staff. Menu however needs reconstructing as the font is tiny and very, very difficult to see as the lighting levels are quite low in some places. Unbelievably the Delta Rue was not open for dinner on Monday January 27th as it was according to staff due to the Public Holiday on that day. The Hotel doesn’t expel guests on Public Holidays so why deprive them of a restaurant meal? Perhaps the most annoying aspect was there was no publicity in the Hotel to advise of this closure. Club Mellisime staff are very attentive and Breakfast, Afternoon Tea, and Evening Canapés in the Club Lounge is well presented and tasty.

Bonjour Robin, Thank you for sharing your feedback with us. We sincerely apologize for the issues experienced during your stay. I have forwarded your comments to our team regarding the room setup, bathroom facilities, and the problem with the ventilation and odors so that they can investigate and take the necessary actions to remedy any issues. Additionally, I will share your feedback about the Delta Rue restaurant’s closure and menu accessibility with our Food & Beverage Director to ensure better communication and a more comfortable dining experience in the future. Nonetheless, we are glad to know that you enjoyed the air conditioning system in the room, the food offerings and service provided by our Club Millésime team. We wish you all the best for your future travels and hope to have the opportunity to welcome you back and provide a more seamless experience. Best regards, Joao Cavalcanti Assistant Guest Relations & Club Millésime Luxury Manager Sofitel Sydney Wentworth

Newly renovated with great dining and bar offerings.

Catatan Tripadvisor 4.0/5

mirjanamilo Keluarga - Ulasan TripAdvisor tersertifikasi

Fabulous renovations and great new dining options. Spacious room looking onto the courtyard was a lovely upgrade. One of the best bathrooms with excellent lighting and love the floor to ceiling original marble, very special that it has been kept, I believe they are heritage. Disappointing that staff are not informed on the happenings at the hotel or details of special booking inclusions. I also don't like the self check in counter and would like to see more staff available in this area as well as in the restaurant at breakfast, definitely need additional baristas. Loved access to Virgin Active, such an excellent arrangement to be able to use these facilities.

Bonjour Mirjana, Thank you for sharing your feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed our newly renovated spaces, the dining and bar offerings, as well as the special heritage features, such as the floor-to-ceiling original marble in the bathrooms. It’s great to know that you appreciated the spacious room upgrade and the Virgin Active facilities we offer to our guests. I am sorry to hear that your experience was impacted by some inconsistencies in the information provided by our team. We take this very seriously and will ensure to share your comments with our Front Office Manager so that they can make sure that our staff members are aware of special booking inclusions and events happening within the hotel. Furthermore, I appreciate your comments regarding the self-check-in counter. While it provides an option for those preferring a quick and efficient check-in, we also value the personal touch our staff provide and will take your suggestion for more staff presence in that area into consideration, as well as during breakfast service. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back soon and provide a more seamless experience. Best regards, Joao Cavalcanti Assistant Guest Relations & Club Millésime Luxury Manager Sofitel Sydney Wentworth

Enjoyable stay over Chritmas

Catatan Tripadvisor 4.0/5

radz74 Ulasan TripAdvisor tersertifikasi

For around the past 15 years I've stayed at a different Sofitel somewhere around the world for Christmas. This year I had received a lot of correspondence form Accor regarding the refurb of the Sofitel Wentworth so thought Christmas would be a good time to visit and have a look. I hadn't stayed here for around a decade so was excited to see what had changed because I had liked the positioning and had mixed stays in the past (reviews now deleted by trip advisor due to the relaunch. I've been Platinum with Accor for about 15 years and usually stay around 100 nights a year so I'm fairly familiar with Accor but I also stay at other brands and frequently travel to hotel opening that interest me. On check in at the Wentworth I was surprised to see a row of self check in machines much like the self checkin at supermarkets they do to save money that everybody hates. But no problem there was also a desk and it wasn't busy so i went there and began the checkin process. Fairly early on I asked for a 4pm check, as per my Platinum benefit, but was told she can only do 12pm and i would need to checkin at the club lounge to request that. So I went to the club lounge and same drill but was told they can only do 2pm and I'd need the manager for later. I request the manager and explain 4pm suited my plans and if 2pm I'd need to get another hotel but he held firm and said "the 4pm is only on availability". This is correct but I queried the availability because Christmas generally is one of the lowest occupancy days of the year. He confirmed occupancy was low at 72% so again I queried why no late checkout and it was explained to me their cleaning staff knock off at 4pm so they will basically never do late checkout and its poor planning and nothing to do with availability. I suggested 3pm as a compromise and that was possible but it was very discouraging and imo unprofessional start. Luckily from here things improved. I had a superior room and thought it was a good size and nice, concierge were helpful and i had no further issues. it was a long time since I've stayed but the only real change I noticed was the outdoor area, which seemed underutilized before now had a roof and bar area which i thought was good. Where the hotel really shone for me though was the club lounge. I recall Deepa was helpful but almost all the staff there seemed excellent especially the wait staff. Breakfast was nice, afternoon tea was great to have after walking around a little bit and evening canapes were also very good. For me without the lounge my stay would have been pretty average but with the lounge I had somewhere to go and relax. I had a very enjoyable stay.

Bonjour, Thank you for taking the time to share your detailed feedback. We truly appreciate your loyalty as a Platinum member and your long-standing relationship with Accor. I am sorry to learn that we were not able to provide the late check-out time requested. While the hotel occupancy rate might be lower on certain periods, we do also have to consider that some room types might be booked out, that other guest might have placed room allocation or early check-in requests and finally consider our staffing, and their capacity perform their duties in a timely manner. Nonetheless, I am pleased to hear that you enjoyed the Club Millésime experience and found the team to be helpful. We are glad that the improvements made to the hotel, particularly the outdoor area, contributed to a more enjoyable stay. Thank you again for your feedback and we hope to have the opportunity to welcome you back in the future! Best regards, Joao Cavalcanti Assistant Guest Relations & Club Millésime Luxury Manager Sofitel Sydney Wentworth

Dalam Kemitraan dengan TripAdvisor

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