Sofitel Sydney Wentworth bintang 5

Catatan tamu Avis (Peringkat ALL) 4.2/5 7.883 ulasan

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Deskripsi

Keistimewaan hotel

  • Terletak di jantung CBD Sydney

  • Gedung bersejarah penting

  • Teladan sempurna kemegahan dan keanggunan

  • Halaman taman tengah yang unik

  • Tempat konferensi dan acara untuk 1100 delegasi

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Lokasi hotel

Sofitel Sydney Wentworth

61-101 Phillip Street, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Antar-jemput
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

2 sarapan

Begin your day with an indulgent buffet breakfast experience on Level 3 or in the comfort of your own room.

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Peringkat ALL  4.2/5  7.883 ulasan

Peringkat TripAdvisor  4.0/5  6.670 ulasan

Disappointing

Catatan Tripadvisor 2.0/5

JaneyDoe2022 Ulasan TripAdvisor tersertifikasi

Disappointing. The room was relatively expensive since we were supposed to be getting a discount. We were upsold a room with a balcony. The balcony was large enough for 1 person to stand on with a view of a huge building site. The doors to the balcony did not close properly. Not worth an additional $40! Due to renovations the lobby and restaurant were a bit of a mess which is fine, these things happen, but we paid for a 5 star hotel and this was not what we got! Also we had a full minibar menu but no mini bar. That was odd! The room was fairly small but adequate for a 4 star hotel (not 5!) Having said all that the staff were wonderful, the location is great and the bed was comfy.

Bonjour, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that you had a disappointing stay with us. We sincerely apologise for the disappointment you experienced with your room during your recent stay. We regret that the balcony did not meet your expectations and for any issues you encountered with the balcony doors. Your feedback regarding the lobby and restaurant during renovations has been duly noted, and we appreciate your understanding in these circumstances. On a positive note, we are glad to hear that you found our staff wonderful, appreciated the great location, and enjoyed the comfortable Sofitel MYBED. Guest satisfaction is our utmost priority, and we appreciate your valuable feedback as it helps us to continuously improve our services. Once again, please accept our apologies for the inconveniences you experienced. Thank you for your feedback and we hope to welcome you in the future. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Returning Patron unimpressed

Catatan Tripadvisor 3.0/5

Andrew9021081 Bisnis - Ulasan TripAdvisor tersertifikasi

A regular work trip. Three nights at this hotel. Previous stay was 4 days apart. A frequent visitor to this specific location.

Bonjour Andrew, Thank you for choosing to stay with us once again during your recent trip. We sincerely appreciate your loyalty as a returning guest. I deeply regret that we fell short of meeting your expectations on this occasion. Your feedback is important to us, and we are genuinely sorry for any disappointments or inconveniences you may have encountered during your stay. We understand how crucial it is to provide a consistent and enjoyable experience for our guests. Please know that we take your comments seriously and will use them to improve our services moving forward. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back and provide you with a more positive experience in the future. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Below expectation renovation work aside .

Catatan Tripadvisor 2.0/5

donaldson5 Couples - Ulasan TripAdvisor tersertifikasi

We recently spent a night at the Sofitel Wentworth sydney CBD and were not informed until 24 hours before that it was undergoing renovation . The booking site does not inform you of this. On a positive our room was comfortable and quiet at night . Parking is a reasonable cost . It is in a very good location to access restaurants which is handy as only room service is currently available at the Sofitel . Breakfast was very ordinary and below usual Sofitel standard . The hot buffet was only just warm and the unplugged plate warmer stacked with cold plates said it all . My husband went to collect our car and i asked a member of staff in the lobby if i could use the toilet facilities as we were driving quite a distance . I was told there were none available due to renovation work . I explained that we had stayed the night and had just booked out but i was told it was not possible to use a toilet . We will think very carefully before booking in again .

Bonjour, Thank you for sharing your recent experience with us. We sincerely apologise for falling short of your expectations during your stay at Sofitel Sydney Wentworth. We regret any inconvenience caused by the enhancement project, which unfortunately impacted your visit. We understand your disappointment regarding the lack of prior notification about the ongoing renovations, and we will address this issue to ensure that our guests are better informed in the future. While we are pleased to hear that your room was comfortable and quiet, we apologise for the shortcomings you experienced with our breakfast service. Your feedback regarding the temperature of the hot buffet and the condition of the plate warmer has been duly noted and will be addressed with our breakfast team for immediate improvement. Regarding your experience with the unavailability of restroom facilities, we apologise for the inconvenience caused. Please note that due to the enhancement project, our lobby has been temporarily relocated. Restrooms are available on Level 4, and we apologise for any inconvenience in directing you there. We appreciate your understanding during this transitional period and regret any frustration caused by the limitations imposed by the renovation work. Please rest assured that we take your feedback seriously and will use it constructively to improve our services and facilities. We hope to have the opportunity to welcome you back in the future to provide you with a more pleasant and memorable stay. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Stands head and shoulders above the competition

Catatan Tripadvisor 5.0/5

dhorn305 Ulasan TripAdvisor tersertifikasi

I stay in this hotel three to four times a year on work trips and I’ve never had anything but a great stay. The beds are comfortable, the staff welcoming, the rooms clean, the water pressure great - even the pens in the room are a cut above the competition. Little things like an actual carton of milk in the fridge for tea and coffee, or a supply of travel adapters at the concierge desk, elevate this hotel above the competition. I’ve stayed at more than five hundred hotels across the world over the last decade, and the Sofitel is one that I’d happily come back to time and time again. I don’t say that lightly - the staff and management should be proud at what they’ve achieved here. I’m looking forward to seeing it again after the renovation is complete.

Bonjour David, Thank you for your glowing review! We are delighted to hear that your experiences at our hotel have consistently exceeded your expectations. Providing exceptional comfort and service is our utmost priority, and it's wonderful to know that our efforts have not gone unnoticed. We are thrilled that you appreciate the attention to detail we strive to maintain, from the comfort of Sofitel MYBEDS to the cleanliness of our rooms and the quality of our amenities. Your recognition of our efforts, such as providing cartons of milk and travel adapters, truly warms our hearts. It's an honor to be recognised among the numerous hotels you have visited worldwide, and we are humbled by your praise. Rest assured, our team and management are dedicated to maintaining and even enhancing the high standards that you have come to expect from us. We eagerly anticipate your return after our enhancements project, and we look forward to impressing you once again with our upgraded offerings. Thank you again for your continued support, and we can't wait to welcome you back soon! Happy Landings! Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

Average hotel, good rooms but a bit dated

Catatan Tripadvisor 3.0/5

Gerry_W_Reisenberger Bisnis - Ulasan TripAdvisor tersertifikasi

Currently the hotel is undergoing refurbishment, so any comments should be read in that context. During the refurbishment which I think is due to complete by July 2024, all bars/restaurants are closed, and the hotel only offers a basic breakfast buffet. Rooms are clean but clearly dated, and I don’t think a room update is part of the refurbishment. Therefore the service is really basic: essentially they only offer you a bed. Combined with the construction noise and not so great insulation from the street noise, I think the rooms are overpriced (at least as long as the works are ongoing) and you could get the same service/amenities as the cheaper brands in the Accor group like ibis. I decided to cancel my upcoming booking and change to another hotel at least until the refurbishment is done. Given that there are no in house dining options, it feels wrong that they charge you for room service as they specifically state that “during the refurbishment, food service will be offered as in room dining”. You have no other option! It’s not a bad hotel, but with or without refurbishment, not the “grand and luxurious” hotel image that they try to portray. Staff was efficient and friendly, so no complaints there.

Bonjour Gerry, Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am truly sorry to hear about your disappointing experience during your stay. Your feedback is invaluable for us to address the issues you encountered, particularly regarding the dated facilities and by the closure of our bars & restaurants. We understand that enhancement project can sometimes have an impact on the guest experience, and we apologise for any inconvenience you may have encountered during your stay. We are glad to hear that you found our staff efficient and friendly. Providing excellent service remains our top priority, and we are grateful for your recognition in this regard. Regarding the condition of our rooms, we acknowledge your concerns about their dated appearance. In fact, we are planning to implement upgrades in the rooms, such as refreshing the furniture and enhancing the overall aesthetic, to elevate our guests' experience to the highest standard possible. Once again, we extend our sincere apologies for any shortcomings you experienced. . our feedback guides our efforts to continuously improve, and we eagerly anticipate the completion of these enhancements by the end of spring and look forward to welcoming you back to Sofitel Sydney Wentworth. Kind Regards, Alley Prerana Guest Relations & Club Sofitel Luxury Manager

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