Sofitel Sydney Wentworth bintang 5

The lifts are incredibly slow and inadequate – always waiting. It is so noisy because of the design that I would never stay here again. Staff seem pleasant and location is good, but that’s outweighed by the age of the hotel and the noise. Did I mention the lifts?

This is all that I had expected from the Sofitel plus more. We were upgraded and also got access to the Sofitel Club. That small luxury made out trip even more enjoyable and convenient as we could leave our bags there as well once we checked out. The staff were fantastic as well and the checkin process was made much easier. I heard that the hotel is getting refurbished in the near future which would be a good thing particularly for the room technology (eg a new smart tv that wirelessly connects to chromecast from a computer rather than using screen mirrowing from an iphone.) Location is also great (we had a conference there) as you can easily get to Darling Harbour and Circular Key. The train station from the airport was only 800m away and along the same street which made it easy to get to. Would definitely stay again.

Nice iconic hotel in the city, walking distance to Circular Quay, Pitt Street Mall & all the high end shops. I had a room with a juliette balcony. Great facilities, nice bar. Would definitely recommend staying here.

Great location in Sydney’s CBD, nice rooms, but the rest of the story was not good. We were there 3 nights in total as one stop on a small group tour. Their 4 elevators were insufficient given size of the hotel and 1 was out of service most of our stay. Breakfast was a horror show. Buffet style yet we waited to be seated, waited for coffee (all coffee custom ordered and 1 barista for 75 diners didn’t work well) and didn’t get coffee before leaving 1 day. Others in our group did not get eggs delivered before having to leave (eggs were also custom ordered and kitchen staff couldn’t keep up with the order flow). It was so bad that on our 3rd and final day we are off property, even though breakfast was included in our room fee. Cannot understand how Food and Beverage Manager is still employed. In fairness, staff was courteous and helpful, just overwhelmed. Will recommend to our tour company that they find a different hotel for Sydney stays.

We stayed two nights at the Sofitel Wentworth in November 2023. Sofitel is a pretty well respected brand globally, but this particular hotel really pulls down the brand. The hotel is old and tired - the interior dated and in desperate need of an upgrade. It was anything but the French chic the brand prides itself on. We are Accor Platinum members and there was not Accor member check in line which is unusual for Accor hotels. We were sent upstairs to the Sofitel Lounge to check in but they had no staff and send us back down to main reception. The cleaning of the room was pretty substandard. Upon check in there were toenail clippings on the floor from the previous guest, which tells me they don’t vaccum properly. Also there was dried faeces on the base of the toilet, which also tells me they don’t clear properly. Also, for a metropolitan city like Sydney, having the bar close at 1030 is pretty pathetic. There is also no 24 hour room service - I can’t think of many modern hotels that don’t offer that. The lifts at this hotel are slow, clunky and loud and in the process of being upgraded. The is not valet parking service but instead you use a public Wilson parking underneath the building. Not sure we would stay here again give the Radisson Blu is across the street and offers and overall better experience.