Sofitel Sydney Wentworth bintang 5

Visited this hotel in 2009 , this was a short stopover as i was travelling onward to Figi for a family reunion ,Everything was great , staff were very friendly , my room was fantastic , clean and tidy , Did not eat at the hotel as their was so much available outside , very convenient to the harbour and the ferry to Manly Bay , Would recommend for all , looking forward to returning some day

The best part of this hotel are the staff. Had an excellent response to difficulties we had in our stay. The rooms are very small and cramped and the shower over the bath was an accident waiting to happen, as we are in our late 60s and have arthritis. We were able to change rooms which rectified the problem. The garden restaurant was great for both breakfast and dinner. Good choices in both. The steak we had one night was the best we have ever had. Was told the chef was new, so hope they hang on to him. We enjoyed our stay but the decor is no longer 5 stars. It's clean and well maintained but has changed very little over the years. The location is good but is at the top of a steep hill, the walk to the harbour is fine but the walk back isn't much fun.

Based on a number of stays in the past 3 months. Trading as a 5 star hotel I would at best rate this as a 3 star based on multiple experiences. First the positives, location is great staff in general very friendly. Good sized too and WiFi worked well. Plumbing efficient. Breakfast options good but spoilt by very slow coffee service and slowish hot food service. Negatives: Lifts during one of our stay were a total mess for multiple days. The doors would close and it didn't move at all, this was going down where room key was not needed. They were slow to the point where it was easy to be late. Because of the problems they were often overcrowded and actually felt unsafe. Rubbish left on the floor for 24 hours or more, meal trays left for hours. Tissues not replaced in room on more than one occasion and for 2 or 3 days each time! Bar closed at 9.30 and barman said this was because they had a private function upstairs - What about your guests?? No USB sockets in the room - O think the hotel was refurbished 2 years ago, this is an easy fix. Overall disappointing. For me not a Sofitel which is what I selected, booked and paid for.

You get a great breakfast here but have marked this down, because the room was so small and dingy. Lovely comfortable bed but insufficient space for two with big cases. Great for a single business person, but we were on a long Distant Journeys tour and this was the worse hotel we had, so very disappointed in room and location. The wardrobe had very little space and impossible to hang a dress without scrunching it. Fine for a suit but nothing longer. Bathroom small. Room in shade all day, so very dark and depressing, not somewhere to relax. Staff saying Bonjour’ is ridiculous - most don’t speak French beyond this 😂 Lifts get busy, some out of operation.

Great location and 5 star service all the way. The staff are extremely friendly and helpful, the rooms very clean and well appointed, the only thing missing are USB ports. The buffet breakfast was amazing. Couldn’t fault a thing, valet parking was wonderfully as well