Swissôtel Sydney

Hi Ayak, Thank you for your wonderful feedback and amazing score. We are delighted to hear that our Swissôtel Sydney and our friendly staff were able to give you a memorable experience. Our location in the heart of the CBD is always great to explore the surrounding shops, transportation and even the theatres nearby. We hope you had the opportunity to visit our Food and Beverage team at Ten Stories. From our Slow Cooked Beef Cheek to our Honeycomb Crème Brûlée, our kitchen team has created a selection of dishes designed for family and friends to enjoy on any occasion. As part of our ongoing commitment to enhancing the guest experience, Swissôtel Sydney has also completed a major lift modernisation project, introducing a state-of-the-art system that improves speed, comfort, and reliability. We look forward to welcoming you back again soon. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Hi Bambang, Thank you for your wonderful feedback and amazing score. We are delighted to hear that you had a memorable stay at Swissôtel Sydney. As part of our ongoing commitment to enhancing the guest experience, Swissôtel Sydney has also completed a major lift modernisation project, introducing a state-of-the-art system that improves speed, comfort, and reliability. We look forward to welcoming you back again soon. Kind regards, Dalal Saboune Executive Assistant to the General Manager

Dear Mr. N., Semoga anda dalam keadaan baik dan sehat. Salam hangat dari Swissotel Sydney. Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed our central location and found it convenient for exploring the city and accessing various modes of transport. It is also pleasing to hear that you found the booking process through the ALL Accor App to be quick and easy, and that our cleanliness and WiFi met your expectations. At the same time, we appreciate your constructive comments regarding the room size and the level of activity around the hotel. Your feedback is very valuable to us, and we will take it into consideration as we continue working to enhance the comfort and overall experience of our guests. As a valued Platinum member of ALL Accor Live Limitless, your continued trust and recommendation mean a great deal to us. We truly appreciate your loyalty and are pleased to know you would recommend us to your family and friends. Thank you once again for your kind feedback. We look forward to welcoming you and your family back for another enjoyable stay in the near future. Semoga bisa berjumpa kembali dengan anda dan keluarga. Kind regards, Fajar Ariadi Assistant Night Manager Swissotel Sydney

Dear Ms. I., Thank you very much for taking the time to share your excellent feedback following your recent family stay with us. We are truly delighted to learn that you had such a satisfying experience and that our team made a strong positive impression on you. Your kind words regarding the outstanding service and the prompt handling of your requests are deeply appreciated and will be proudly shared with our colleagues, as they serve as great motivation for our entire team. It is wonderful to know that all aspects of your stay, including the arrival experience, accommodation, cleanliness, Wi-Fi, and check-out, met your expectations perfectly. We are also pleased that our commitment to sustainability contributed positively to your overall experience. Thank you as well for your loyalty as an ALL Classic member and for your willingness to recommend our hotel to your friends and family. Such trust and encouragement mean a great deal to us. We sincerely appreciate your feedback and look forward to the pleasure of welcoming you and your family back in the future for another exceptional stay. Should you require any assistance with a future reservation, please do not hesitate to contact us. Sekali lagi, terima kasih saya haturkan. Salam. Kind regards, Fajar Ariadi Assistant Night Manager Swissotel Sydney

Dear Mr. G., Thank you for sharing your detailed feedback. We are truly pleased to hear that much of your stay was excellent and that you enjoyed our facilities and service overall. However, I sincerely apologize for the disappointing experience you had after checking out regarding the items left in your fridge. It is always our goal to handle guest belongings with the utmost care and attention, and I regret that the response you received did not reflect the level of hospitality and thoroughness we strive to provide. Please rest assured we are reviewing this matter internally to improve our follow-up procedures and ensure better communication between our team members in such situations. Your trust is very important to us, and we are committed to restoring it. Thank you again for your valuable comments, and we hope to have the opportunity to welcome you and your family back in the future to provide the seamless experience you deserve. Warm regards, Dipendra Shrestha Assistant Night Manager Swissôtel Sydney