Swissôtel Sydney

Catatan tamu Avis (Peringkat ALL) 4.4/5 7.439 ulasan

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Swissôtel Sydney - Image 1
Swissôtel Sydney - Image 2
Swissôtel Sydney - Image 3
Swissôtel Sydney - Image 4
68 Market Street, 2000 SYDNEY, Australia

Deskripsi

Keistimewaan hotel

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurants serving seasonal Modern Australian cuisine

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Lokasi hotel

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Australia

GPS:-33.870635, 151.207363

Telepon
Fax +61 2 9238 8899

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ten Stories

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Peringkat ALL  4.4/5  7.439 ulasan

Peringkat TripAdvisor  4.5/5  3.897 ulasan

What a disappointment!

Catatan Tripadvisor 3.0/5

aparnel Ulasan TripAdvisor tersertifikasi

What’s a disappointment! We booked an executive suite to celebrate our anniversary. The water was either cold, hot or very hot, and it was difficult to adjust. I burned my hands when hot water just came out of the tap. There were no signs on the tap wares to indicate hot or cold. There were mould all over the shower walls, around the sink hole and the shower tap. The room was badly designed with only 1 bedside table, and 1 old single leather lounge. We wonder what a classic room would be like considering the conditions of the executive room we were assigned. The good things about the hotel is it’s location and restaurant. The staff at the executive lounge was friendly.

Dear aparnel, Thank you for taking the time review your anniversary stay at Swissotel Sydney. I am disappointed to learn of the issues experienced in our Executive King room and have escalated your concerns with our Engineering and Housekeeping teams to have rectified immediately. This is certainly not the standard we strive to achieve here at Swissotel Sydney, please accept my sincere apology. Your feedback regarding the our restaurant and executive lounge will be shared with our team. We hope to welcome you back for a more memorable stay in the future. Warm regards, Michelle Holdsworth Front Office Manager

Excellent Hoel!

Catatan Tripadvisor 5.0/5

copejenney Ulasan TripAdvisor tersertifikasi

Fabulous establishment with wonderful in house restaurant and bar. The rooftop pool is amazing. The rooms are spacious and super comfortable. The staff is very helpful and welcoming. Its location is near Darling Harbor and a few doors down from the Tower! A great place to hang out in the CBD of Sydney!

Dear Copejenney, Thank you for sharing your review of your recent stay at Swissotel Sydney. We are thrilled to hear that your experience was a positive one and that you enjoyed our rooftop pool and dining options. We look forward to welcoming you back soon. Warm regards, Michelle Holdsworth Front Office Manager

Dont Expect A Good Night Sleep - The Staff Will Keep Waking You Up

Catatan Tripadvisor 1.0/5

rikhad Bisnis - Ulasan TripAdvisor tersertifikasi

Left Melbourne 4am for work. Booked Swissotel for the night. Check was suppised to be 3pm, but a number of guests were waiting 20mins or so for room to be available - not a big cincern but annoying. I crashed out at 9pm with the Do Not Disturb sign illuminated. At 10.58 a staff member Room Service was knocking in my door trying to get in. I told them I had not ordered any room service or needed anything. They still tried knovking and wanting access. The trolley looked like Mini Bar stuff, which I saw was not fully stocked. But as I was tired, annoyed at being woken up I told them a few more times to get lost (hey I was polite the first few times). When checking out Duty Manager Michelle said she would certainly find out what was going on --- no discount, no offer of free coffee. The primary purpose of a hotel is a good nights rest... Swissotel failed magnificently.

Dear Rikhad, Thank you for taking the time to review your stay of Swissotel Sydney. I have personally followed up on the disturbance you experience during your visit. Please accept our heartfelt apologies, as this situation is certainly not typical of our standards. Warm regards, Michelle Holdsworth Front Office Manager

Excellent one-night stay

Catatan Tripadvisor 5.0/5

cazbeckett Ulasan TripAdvisor tersertifikasi

I needed a one-night stay away from family responsibilities and this was the perfect hotel for that (and they also happened to allow suite night upgrades via Accor). The location is amazing if you're doing any kind of shopping or going to the State Theatre, though I preferred to stay in. And it's really close to Town Hall station. Having to take 2 lifts up to your room is interesting, but not really that much hassle. I will admit that I was a bit bemused to be given a suite beside/behind the lifts. The view was wonderful though and I don't recall hearing the lifts from the bedroom at all. Room service was great, the executive club lounge was definitely worth a visit, and the pool was lovely. All in all, an excellent stay.

Dear cazbeckett, Thank you for your lovely review from your recent stay at Swissotel Sydney. We are delighted your one night away was an enjoyable one and that you had an opportunity to experience our Executive Lounge and pool area. We hope you have another chance to stay again in the coming year. Warm regards, Michelle Holdsworth Front Office Manager

Terrible service

Catatan Tripadvisor 1.0/5

perry1232020 Ulasan TripAdvisor tersertifikasi

As a diamond member with Accor the service was very poor and it due to lack of training of their staff its disappointing that we pay so much to get a higher status and we don’t even get the service that we are paying for as a diamond member. Sofitel D/H is much better place to stay over the Swiss on market st.

Hi Perry1232020, I hope you are well. Thank you for sharing your experiences. Your feedback will be shared with the relevant departments for training purposes as we strive for excellence. We apologise for any inconvenience caused and we do hope you will be able to visit us again in the near future. Please contact me directly if you wish to make a booking and I will ensure all your requirements are noted. Kind Regards, Dalal Saboune Executive Assistant to the General Manager

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