伦敦埃克赛尔诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,586 评论

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Western Gateway, Royal Victoria Dock, E16 1AA 伦敦, 英国

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  • 位于艾克塞尔会展中心对面

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  • 可满足您所有会务需求的会议区

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酒店位置

伦敦埃克赛尔诺富特酒店

Western Gateway, Royal Victoria Dock
E16 1AA 伦敦
英国

GPS:51.507933906029066, 0.0232424366007321

电话
传真 +44 20 7540 9710

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

UPPER DECK RESTAURANT

在诺富特犒劳您的味蕾。在轻松的环境中享用各种简约却正宗的当地和国际美食。无论您想要吃饭还是只是享用饮品，我们的餐厅都能为您提供只在诺富特酒店才能享受的额外服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,586 评论

TripAdvisor 评级  4.2/5  3,624 评论

卓越奖 2025

Hospitality was good. Smit at the lobby guided us well.

Tripadvisor 评级 5.0/5

Preetam R 经 TripAdvisor 认证的评论

Hospitality was good. Smit at the lobby guided us well. Food was decent enough and ambience was really good to experience!

Thank you smit !

Tripadvisor 评级 5.0/5

TYREIS A 经 TripAdvisor 认证的评论

Smit was really lovely and Helped me and my girlfriend when ever we needed. Best customer service, I would definitely recommend a visit here for couples.

GetAwayTrip

Tripadvisor 评级 5.0/5

Clint E 经 TripAdvisor 认证的评论

Visited the place for a weekend getaway trip with friends. The rooms were clean, the staff was polite, and the overall ambience was calm and relaxing. Breakfast was nice and the stay was smooth and hassle-free. Special mention to Shantan, who made our stay even more pleasant. He was extremely courteous, attentive, and professional, always ready to help with a smile. His service truly stood out and added great value to our overall experience at the hotel. A good choice for a short getaway. Would definitely visit again!

Dear 860clinte, Thank you so much for your wonderful review! We’re delighted to hear that you and your friends had a calm and relaxing weekend getaway with us. It’s fantastic to know that Shantan made such a positive impression with his courteous, attentive, and professional service — we’ll be sure to share your kind words with him. We’re thrilled that your stay was smooth and enjoyable, and we look forward to welcoming you back for another visit soon! Regards Mehwish Farzan Guest Experience Coordinator

Poor cleanliness of the room

Tripadvisor 评级 2.0/5

Jack R 经 TripAdvisor 认证的评论

The hotel experience was overall quite bad. There was stains all over the carpets and blood stains on the chairs. When I queried this with the hotel staff all they were offering was a free breakfast. They eventually changed our room to what we hoped to be much cleaner. However, this wasn’t the case. There was multiple stains everywhere. It was a total let down from our experience the year before. After emailing the helpline constantly, there was no response at first and when there was there was no chance of getting any compensation back from the overall dirtiness of the room.

Dear f4916SEjackr, Thank you for taking the time to share your feedback. We are very sorry to hear about the cleanliness issues you experienced during your stay. This is far below the standards we strive to maintain, and we sincerely apologize for the inconvenience and disappointment caused. We have shared your comments with our Housekeeping and Management teams to ensure such issues are addressed and prevented in the future. We also regret that your concerns via email were not handled promptly — this is not the service we aim to provide. We truly value your feedback and hope to have the opportunity to welcome you back in the future and provide a stay that meets the high standards you expect. Regards Mehwish Farzan Guest Experience Coordinator

Convenient and friendly hotel

Tripadvisor 评级 5.0/5

robg417 Solo travel - 经 TripAdvisor 认证的评论

I stopped here twice for a passport renewal in November and December. It’s right next to the passport office so very convenient for the 4 hour service. The hotel is well run and the team are very friendly. The front desk is very friendly and helpful at all times and the team who run the bar made my evening on Tuesday this week. Nice fish and chips in the restaurant at lunch.

Dear robg417, Thank you very much for taking the time to share your feedback following your recent stays with us. I am delighted to hear that our location was convenient for your passport renewal visits and that you found the hotel well run. It is especially pleasing to read your kind comments about our front desk and bar teams – I will be sure to share your feedback with them, as recognition like this means a great deal. I am also glad you enjoyed your lunch with us and that the fish and chips hit the spot. We truly appreciate your recommendation and look forward to welcoming you back whenever your travels bring you to the area again. Kind regards, Aurelija Revuckaite Room Divisions Manager

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其他网络用户评价我们的酒店

  • 1,574 评论 9.3/10 位置
  • 2,156 评论 6.8/10 房间
  • 2,392 评论 8.7/10 服务
  • 37 评论 7/10 上网
  • 990 评论 6.3/10 清洁度
  • 837 评论 8/10 早餐

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