伦敦埃克赛尔诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,539 评论

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Western Gateway, Royal Victoria Dock, E16 1AA 伦敦, 英国

描述

酒店其他优惠

  • 位于艾克塞尔会展中心对面

  • 距皇家维多利亚码头车站 3 分钟步程

  • 在时尚的环境中提供休闲美食

  • 可满足您所有会务需求的会议区

  • 所有客房均可免费上网

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酒店位置

伦敦埃克赛尔诺富特酒店

Western Gateway, Royal Victoria Dock
E16 1AA 伦敦
英国

GPS:51.507933906029066, 0.0232424366007321

电话
传真 +44 20 7540 9710

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

UPPER DECK RESTAURANT

在诺富特犒劳您的味蕾。在轻松的环境中享用各种简约却正宗的当地和国际美食。无论您想要吃饭还是只是享用饮品，我们的餐厅都能为您提供只在诺富特酒店才能享受的额外服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,539 评论

TripAdvisor 评级  4.0/5  3,418 评论

卓越奖 2024

Good Food and nice Service

Tripadvisor 评级 4.0/5

Florian H 经 TripAdvisor 认证的评论

We had a great stay at Novotel Excel during a family trip. One evening we spent in the hotel having dinner at the Upper Deck restaurant. We shared our food and ordered couple of dishes. Klea and other employees were really guest-friendly. We had a good time at the restaurant.

Review of bar staff.

Tripadvisor 评级 5.0/5

Adriana A 经 TripAdvisor 认证的评论

Came over from Ibis. Bigger pub. More experienced staff. Very friendly, joking and helpful. Advised on cocktails which was helpful. Enjoyed the atmosphere on New Years Eve. The guests seem to be relaxed and enjoying the evening. The evening was a total success and would be back.

Excellent 👌

Tripadvisor 评级 5.0/5

harpreet S 经 TripAdvisor 认证的评论

Service in the restaurant was amazing provided by the staff especially Anusree she was very professional and friendly. the food food was delicious😋 Room was fantastic my kid loved the hotel and service. We will definitely come back and recommend anyone who wants to explore Canary Wharf and cable car. Perfect location!

Hi 390harpreets, Thank you for your wonderful feedback! We're thrilled to hear that you and your family had a fantastic experience during your stay. We're especially pleased that Anusree made such a positive impression with her professional and friendly service. It's great to know your child enjoyed the hotel, and that the location was perfect for exploring Canary Wharf and the cable car. We look forward to welcoming you back and will be sure to pass along your kind words to Anusree and the team! Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Perfect for the price !

Tripadvisor 评级 5.0/5

896christinel 经 TripAdvisor 认证的评论

Secure carparking, reasonable room rates, convenient for the Excel. We found the room very slightly tired but absolutely fine for the price. Bed was v comfortable. Easy check in. Didn't have breakfast as it's v expensive. Will stay again.

Hi 896christinel, Thank you for your kind feedback! We're pleased to hear you found the room comfortable and the location convenient for your visit to the Excel. We appreciate your comments about the breakfast price and will take them into consideration. We look forward to welcoming you back on your next stay! Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Poor for money.

Tripadvisor 评级 2.0/5

fionah613 经 TripAdvisor 认证的评论

Unfortunately not great for the money paid £515 for two nights (family room). Upon returning from event at excel we had no power which appreciated is nobody’s fault however it took over an hour for it to be fixed. Phone calls to Reception went unanswered meaning had to take child back down to reception to report. Eventually got to bed at midnight. No offer of alternative room only “just wait in the bar” which with a tired child at nearly midnight nobody wants! Housekeeping poor - tired, old bobbled bed linen and tea/coffee not replenished & cups not replaced leaving our used cups in situ. Disgusting white splashes on bathroom wall opposite toilet (ewwwww) not cleaned leaving me feeling quite sick. Surprised breakfast bit included for £500+ bit I guess kids go free so can’t complain. Service in bar/restaurant poor: sullen waiting staff although food was ok but bar ran out if orange juice at 7pm!

Dear fionah613, Thank you for sharing your feedback. I sincerely apologize for the inconvenience and discomfort you experienced during your stay. It is certainly not the experience we strive to offer our guests, and I completely understand your frustrations. The issue with the power is unfortunate, and I regret that it took so long to resolve. We are also disappointed to hear that your room was not properly prepared, and that the cleanliness and housekeeping fell short of expectations. This is certainly something we will address with the team to ensure it does not happen again. Please know that your comments regarding the service, especially at the bar and restaurant, are being taken seriously, and I will share this with the relevant departments for improvement. We value your feedback and would love the opportunity to make it up to you in the future. If you would like to discuss this matter further, please feel free to reach out to me directly on aurelija.revuckaite@accor.com Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

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其他网络用户评价我们的酒店

  • 1,267 评论 9.1/10 位置
  • 1,768 评论 6.7/10 房间
  • 1,528 评论 7.6/10 服务
  • 36 评论 4.5/10 上网
  • 812 评论 6.2/10 清洁度
  • 634 评论 6.8/10 早餐
  • 373 评论 5.9/10 食物
  • 353 评论 5.1/10 性价比

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