伦敦埃克赛尔诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,612 评论

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Western Gateway, Royal Victoria Dock, E16 1AA 伦敦, 英国

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酒店其他优惠

  • 位于艾克塞尔会展中心对面

  • 距皇家维多利亚码头车站 3 分钟步程

  • 在时尚的环境中提供休闲美食

  • 可满足您所有会务需求的会议区

  • 所有客房均可免费上网

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酒店位置

伦敦埃克赛尔诺富特酒店

Western Gateway, Royal Victoria Dock
E16 1AA 伦敦
英国

GPS:51.507933906029066, 0.0232424366007321

电话
传真 +44 20 7540 9710

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

UPPER DECK RESTAURANT

在诺富特犒劳您的味蕾。在轻松的环境中享用各种简约却正宗的当地和国际美食。无论您想要吃饭还是只是享用饮品，我们的餐厅都能为您提供只在诺富特酒店才能享受的额外服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  1,612 评论

TripAdvisor 评级  4.2/5  3,482 评论

卓越奖 2025

Strategic location but requires maintenance

Tripadvisor 评级 2.0/5

Giorgia_ZH 经 TripAdvisor 认证的评论

Location: strategic position close to London excel and city airport Services: gym has sufficient machines for basic training but is not maintained. This is the second consecutive year sharing concerns on it. Textiles (eg bed sheets) are very low quality and that impact the sleep quality. Breakfast can be improved as well, workers are doing their best to let machines like coffee and toast to work but they are not working. To improve the food quality served as well ( eg jam, pastries) Overall: management should take care, workers are doing a lot of effort to compensate missing maintenance . I would not rate 4 stars hotel

Dear Giorgia_ZH, Thank you for taking the time to share your detailed feedback with us. While we’re pleased to hear you value our strategic location and the dedication of our team, we are truly sorry that aspects of your stay did not meet expectations. Your comments regarding the maintenance of the gym, the quality of textiles, and the breakfast experience are noted with utmost seriousness. We sincerely appreciate your loyalty and your return visit, and we regret that your concerns have not yet been fully resolved. Please be assured that your feedback has been shared with our management team and relevant departments for immediate review and action. Our team takes great pride in doing their best for our guests, and we’re committed to ensuring their efforts are matched with the standard of facilities and services you deserve. We hope to have the opportunity to welcome you again and deliver a stay that better reflects the full potential of our hotel. Warm regards, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

Great stay

Tripadvisor 评级 5.0/5

Manish G 经 TripAdvisor 认证的评论

My friend booked us a two-night stay at Novotel ExCeL for a fun getaway in central London—and it was nothing short of fantastic! Check-in was a breeze, and the front desk staff were warm, professional, and welcoming. Our room was spotlessly clean, cozy, and felt like a perfect retreat. We initially planned to just grab a quick drink at the bar before heading out for the evening—but the vibrant atmosphere, comfy seating, and stunning open deck with sparkling city lights across the canal completely won us over! We ended up spending the whole evening there, and it was magical. The breakfast the next morning was a delight—plentiful, beautifully presented, and full of variety. The hostess was incredibly kind and welcoming, setting a lovely tone for the day. After exploring the city, it was a joy to return to such a comfortable bed and wind down. Overall, it was an unforgettable stay. We’re already planning our next visit! Thank you, Novotel, for making this such a memorable trip

Dear mgurung78, What a joy to read your review—thank you so much for sharing such kind and thoughtful feedback! We’re thrilled to hear your London getaway was filled with memorable moments, from the smooth check-in and welcoming front desk to the magical evening on our deck with those canal views (they really do have a way of stealing the show!). It’s also wonderful to know our breakfast and comfy rooms added to the comfort and delight of your stay. Your words have truly made our day, and we’re already looking forward to your return. Until next time, the deck, the team, and those sparkling lights will be waiting for you! Warm regards, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

Excellent service, phenomenal breakfast buffet

Tripadvisor 评级 5.0/5

sergio p 经 TripAdvisor 认证的评论

Extremely clean hotel, very friendly staff very enjoyable to spend five days , the front desk staff extremely nice and caring and polite. I highly recommend they stay at the Novotel Excel. A special thank you to Fouziha at the front desk. I appreciate you very much for your kindness and hospitality. You made a difference in my stay. God bless you.

Dear J5397CGSergiop, Thank you so much for your heartfelt review and for taking the time to share your experience with us! We’re absolutely delighted to hear that you enjoyed five wonderful days with us, and that our team—especially Fouziha—made such a positive impression. Your kind words have truly made our day, and you can be sure Fouziha will be recognised for the difference she made in your stay. It was our pleasure to host you, and we very much look forward to welcoming you back the next time your travels bring you from Dubai to London! Warm regards, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

Fantastic hotel in a quiet area

Tripadvisor 评级 5.0/5

Carlos R 经 TripAdvisor 认证的评论

All the personal were very friendly and ready to help. Big room with all the conditions and very clean. Good breakfast. Good location in a quiet area. Restaurant with good food with a fantastic view. You also can relax in the bar taking a drink before dinner.

Dear CarlosrB6980BJ, Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you enjoyed the peaceful location, spacious room, and our restaurant with its fantastic views. It’s especially rewarding to know that our team’s friendliness and helpfulness made such a great impression — I’ll be sure to pass along your compliments. We hope your next visit allows for another relaxing evening at the bar and perhaps a few more of those good breakfasts too! Looking forward to welcoming you back soon. Warm regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Nothing was too much trouble.

Tripadvisor 评级 4.0/5

Phil C 经 TripAdvisor 认证的评论

Great location for the Excel and O2 arena . Easy to get into central London direct on the Elizabeth line. Room was good. Breakfast was excellent and Audrie on the breakfast team was amazing . Very helpful, chatty and nothing was too much trouble.

Dear H6245RXphilc, Thank you so much for your wonderful review! We’re thrilled you enjoyed our great location and had an easy time getting to the O2 and into central London. It’s also fantastic to hear you had a great experience with your room and breakfast. Audrie will be especially pleased to hear your kind words—she’s definitely one of our stars, and we’re lucky to have her on the team! We can’t wait to welcome you back for another stay! Warm regards, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

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其他网络用户评价我们的酒店

  • 1,327 评论 9.2/10 位置
  • 1,881 评论 6.8/10 房间
  • 1,592 评论 7.7/10 服务
  • 37 评论 5.1/10 上网
  • 858 评论 6.1/10 清洁度
  • 662 评论 7.3/10 早餐
  • 394 评论 6.1/10 食物
  • 342 评论 5.4/10 性价比

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