伦敦埃克赛尔诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.2/5 1,453 评论

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Western Gateway, Royal Victoria Dock, E16 1AA 伦敦, 英国

描述

酒店其他优惠

  • 位于艾克塞尔会展中心对面

  • 距皇家维多利亚码头车站 3 分钟步程

  • 在时尚的环境中提供休闲美食

  • 可满足您所有会务需求的会议区

  • 所有客房均可免费上网

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酒店位置

伦敦埃克赛尔诺富特酒店

Western Gateway, Royal Victoria Dock
E16 1AA 伦敦
英国

GPS:51.507933906029066, 0.0232424366007321

电话
传真 +44 20 7540 9710

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

UPPER DECK RESTAURANT

在诺富特犒劳您的味蕾。在轻松的环境中享用各种简约却正宗的当地和国际美食。无论您想要吃饭还是只是享用饮品，我们的餐厅都能为您提供只在诺富特酒店才能享受的额外服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,453 评论

TripAdvisor 评级  4.0/5  3,351 评论

卓越奖 2024

Dirty and noisy

Tripadvisor 评级 1.0/5

Andmtravels 家庭住宿 - 经 TripAdvisor 认证的评论

On entering the room, we could see long black hairs on floor and bedsheet. In the bathroom, there was a brown substance all over the tap handle and soap dispenser. The door handles and light switches were also sticky with this. I had to basically clean the room before my family used it. There are no lights in the dressing area, so difficult to do makeup, hair and get dressed properly. There was constant loud noise and banging through the night into the morning - like building work. On checkout we mentioned this and he said the lift was being fixed. We won't be returning. It was the worst hotel we've stayed at in years.

Dear Andmtravels, Thank you for sharing your feedback. I’m deeply sorry to hear about the cleanliness and noise issues you encountered during your stay. This is not the standard of service we strive to provide, and I regret that your experience was so disappointing. We take such matters very seriously and will be addressing the cleaning and maintenance issues you mentioned with our housekeeping and maintenance teams immediately. Your comfort and satisfaction are of utmost importance to us, and it is clear we fell short on this occasion. We appreciate your comments regarding the lack of lighting in the dressing area and the disruption caused by the lift repairs. We will review these aspects to see how we can improve our facilities and communication with guests during maintenance work. I understand that your experience has impacted your perception of our hotel, and I sincerely apologize for the inconvenience caused. Should you decide to give us another chance in the future, please contact me directly, and I will personally ensure your stay is comfortable and enjoyable. Thank you again for your feedback. Warm regards, Aurelija Revuckaite Guest Experience Manager

Nice and friendly

Tripadvisor 评级 5.0/5

Martin S 经 TripAdvisor 认证的评论

The upper deck nice service by Audrie very kind and friendly. Nice food and good prices In a good distance to tube when travelling around London and close to o2 arena. Excel London right next to hotel. Rooms are nice and good beds, very happy about our stay

Hey ama201017, Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed the friendly service from Audrie and found the food to be both nice and reasonably priced. It’s great to know our location made it easy for you to explore London and access the O2 arena. We're also glad you were comfortable in your room. We look forward to welcoming you back for another enjoyable stay! Best regards, Aurelija Revuckaite Guest Experience Manager

Perfect!

Tripadvisor 评级 5.0/5

Giulia L 经 TripAdvisor 认证的评论

I recently stayed at this beautiful hotel and had an excellent experience. The rooms were spacious and spotless. The staff was incredible, especially Audrie, who was charming, cheerful, and courteous. The buffet was also very good. I highly recommend this hotel.

Hey P5862WGgiulial, Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience during your recent stay at our beautiful hotel. It's fantastic to know that you found the rooms spacious and spotless, and that you enjoyed our buffet offerings. We're especially grateful for your kind words about our staff, particularly Audrie. Your compliments about her charm, cheerfulness, and courtesy mean a lot to us, and we will be sure to recognize her for her outstanding service. Thank you for recommending our hotel. We look forward to welcoming you back for another perfect stay in the future! Warm regards, Aurelija Revuckaite Guest Experience Manager

Novotel excel - F&B experience

Tripadvisor 评级 5.0/5

Bilal U 经 TripAdvisor 认证的评论

Good food and fabulous breakfast ! Nice and caring staff One name I can’t leave - she is Audrie - lovely and caring staff who behave with us like a family member - appreciate Audrie 🥰 Highly recommended to stay here - breakfast , Staff and amenities good even though it is a bit far from London

Hi bilalummer, Thank you so much for your glowing review of your F&B experience at Novotel Excel. We are thrilled to hear that you enjoyed the good food and found the breakfast fabulous. It's wonderful to know that our staff, especially Audrie, made such a positive impression on you with their caring and friendly service. We will be sure to pass along your kind words to Audrie and the rest of our team. Your recommendation means a lot to us, and we are delighted that you found our amenities and service commendable, despite our location being a bit outside of central London. We look forward to welcoming you back for another enjoyable stay in the future. Please feel free to contact us if there is anything else we can do to enhance your next visit. Warm regards, Aurelija Revuckaite Guest Experience Manager

Great Experience, definitely would come back

Tripadvisor 评级 5.0/5

Limzy M Friends getaway - 经 TripAdvisor 认证的评论

The hotel room exceeded my expectations, the lady at reception was friendly and checked me in very quickly. I decided to go to upper deck rather than ordering room service and I’m glad I did, our waiter Eben made the whole experience, he was funny and very helpful. definitely an asset to the team.

Hi Limzy M, Thank you so much for your wonderful feedback! We are thrilled to hear that your experience at our hotel exceeded your expectations. It's fantastic to know that the lady at reception provided friendly and efficient service during check-in. We're delighted that you chose to dine at Upper Deck and that Eben made your experience memorable with his humor and helpfulness. He is indeed a valued member of our team, and we will be sure to pass along your compliments to him. We look forward to welcoming you back on your next visit. Please don't hesitate to reach out if there's anything else we can do to make your stay even more enjoyable. Warm regards, Aurelija Revuckaite Guest Experience Manager

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其他网络用户评价我们的酒店

  • 1,183 评论 9.2/10 位置
  • 1,702 评论 7/10 房间
  • 1,453 评论 7.6/10 服务
  • 36 评论 4.5/10 上网
  • 781 评论 6.2/10 清洁度
  • 635 评论 7/10 早餐
  • 366 评论 5.7/10 食物
  • 338 评论 5.1/10 性价比

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