伦敦埃克赛尔诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,555 评论

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Western Gateway, Royal Victoria Dock, E16 1AA 伦敦, 英国

描述

酒店其他优惠

  • 位于艾克塞尔会展中心对面

  • 距皇家维多利亚码头车站 3 分钟步程

  • 在时尚的环境中提供休闲美食

  • 可满足您所有会务需求的会议区

  • 所有客房均可免费上网

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酒店位置

伦敦埃克赛尔诺富特酒店

Western Gateway, Royal Victoria Dock
E16 1AA 伦敦
英国

GPS:51.507933906029066, 0.0232424366007321

电话
传真 +44 20 7540 9710

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

UPPER DECK RESTAURANT

在诺富特犒劳您的味蕾。在轻松的环境中享用各种简约却正宗的当地和国际美食。无论您想要吃饭还是只是享用饮品，我们的餐厅都能为您提供只在诺富特酒店才能享受的额外服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,555 评论

TripAdvisor 评级  4.0/5  3,409 评论

卓越奖 2024

Great Hotel

Tripadvisor 评级 5.0/5

James E 经 TripAdvisor 认证的评论

The hotel is easy to find and travel to. It is close to the train stations and Excel Exhibition Centre! Very lovely hotel with very nice and polite staff. They were very helpful and useful. The rooms were very clean and tidy and smelt very fresh. Would 100% recommend. 10/10

Hey M2003NJjamese, Thank you for your kind words and for taking the time to share your experience! I'm delighted to hear that you enjoyed your stay and found our location convenient, our rooms fresh and clean, and our staff helpful and polite. Your recommendation and perfect score mean a lot to us, and it's great to know we could contribute to a memorable visit. We look forward to welcoming you back to the hotel whenever you're visiting the area again! Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Very close to ExCel

Tripadvisor 评级 4.0/5

David B 经 TripAdvisor 认证的评论

The location is perfect if you attend an event at ExCel - it's within easy walking distance, and so is Custom House DLR Station. My room was large and comfortable. Breakfast was very simple. Not what you'd expect at a four-star hotel. Dinner was quite good. The front desk and restaurant staff did their job but were neither really friendly or professional. Most of them didn't look very motivated.

Dear davidbE7626JD, Thank you for taking the time to share your feedback. We’re pleased to hear that our location was convenient for your visit to the ExCeL, and that you found your room spacious and comfortable. Your comments regarding breakfast and staff service are important to us. We strive to deliver a welcoming and high-quality experience, so we're sorry to hear that certain areas did not meet your expectations. We’ll share your feedback with the team to help us improve the breakfast offering and staff motivation, ensuring a more positive atmosphere for our guests. Thank you again for your valuable insights, and we hope to welcome you back in the future. Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Lovely friendly hotel with professional staff.

Tripadvisor 评级 5.0/5

helen l 经 TripAdvisor 认证的评论

Even was a wonderful server, and food was spectacular. Best salmon I’ve ever had. I have stayed before and the pillow situation isn’t much better - just friendly feedback - they are lumpy and hard. We need that little bit of comfort in a strange sleeping environment. But I can’t knock the rest of the hotel Staff are wonderful!

Hey helenIQ7856VP, Thank you for your lovely review and for your continued support! We’re thrilled to hear that our team, especially Eban, made your experience memorable, and we're delighted you enjoyed the salmon. We appreciate your feedback on the pillows, and we're sorry they didn’t meet your comfort needs. Your comments are invaluable to us, and we’ll certainly take them into account as we continuously work to improve our guests' experience. Looking forward to welcoming you back for another fantastic stay! Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

WTM 2024 accomodation and meeting room experience!

Tripadvisor 评级 5.0/5

Financials D 经 TripAdvisor 认证的评论

We had a great stay during WTM 2024! We had great service by the meetings team and all the staff was really helpful in everything we needed for our meeting room, which was also an excellent choice for our business meetings. Special thanks to Irene and Marta for their assistance, and all the team of course!!!

Dear financialsd, Thank you for your wonderful feedback! We’re delighted to hear that your stay during WTM 2024 was a great experience and that our team could provide the support you needed for your meetings. It’s fantastic to know that the meeting room met your business needs, and I’ll be sure to pass along your special thanks to Irene, Marta, and the entire team—they’ll be thrilled to hear your kind words! We look forward to welcoming you back in the future. Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

The bad experience ever

Tripadvisor 评级 1.0/5

Daniash11 经 TripAdvisor 认证的评论

This is the worst hotel I have ever stayed at. The room cleanliness is terrible, the bed mattress seems like it hasn’t been changed in years, and the pillows are disgusting and flat. The bed has an unpleasant smell, and the price of the stay is extremely high for such a poor experience. The reception staff are unfriendly. I would not recommend this hotel to anyone. I even discussed canceling the rest of my stay, but no one responded, as their only concern seems to be money. I will be posting photos and a review on TripAdvisor.

Dear Daniash11, Thank you for your feedback. I'm very sorry to hear about the issues you encountered and that we did not meet your expectations during your stay. We take cleanliness and comfort very seriously, and I regret that you experienced anything less. Please note that all our mattresses were replaced less than 10 months ago to ensure a comfortable sleep experience for our guests. I apologize if this did not come through in your room. I also regret any impression of unresponsiveness from our team and am disappointed to hear that you did not feel supported by us during your stay. I’ll be addressing your feedback directly with our housekeeping and front desk teams to ensure we learn from your experience and prevent such issues going forward. If there’s anything we can do to make things right, please feel free to reach out. Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

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其他网络用户评价我们的酒店

  • 1,272 评论 9.1/10 位置
  • 1,768 评论 6.7/10 房间
  • 1,512 评论 7.5/10 服务
  • 36 评论 4.3/10 上网
  • 805 评论 6.2/10 清洁度
  • 640 评论 6.9/10 早餐
  • 370 评论 5.9/10 食物
  • 356 评论 5.1/10 性价比

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。