伦敦埃克赛尔诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,522 评论

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Western Gateway, Royal Victoria Dock, E16 1AA 伦敦, 英国

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酒店位置

伦敦埃克赛尔诺富特酒店

Western Gateway, Royal Victoria Dock
E16 1AA 伦敦
英国

GPS:51.507933906029066, 0.0232424366007321

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传真 +44 20 7540 9710

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酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 酒吧
  • 会议室
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UPPER DECK RESTAURANT

在诺富特犒劳您的味蕾。在轻松的环境中享用各种简约却正宗的当地和国际美食。无论您想要吃饭还是只是享用饮品，我们的餐厅都能为您提供只在诺富特酒店才能享受的额外服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  1,522 评论

TripAdvisor 评级  4.0/5  3,404 评论

卓越奖 2024

Great place

Tripadvisor 评级 5.0/5

Ludmila D 经 TripAdvisor 认证的评论

We were very satisfied. The hotel is very nice and clean. The staff is very friendly and helpfull. The hotel is situated in a good place - close to metro station, so the connection to the London centre is great. There is a cable car over the River Thames nearby.

Dear ludmilad512, Thank you for sharing such positive feedback! We're delighted to hear you enjoyed your stay, from the cleanliness and friendliness of our team to the convenience of our location. It’s wonderful that you took advantage of the nearby metro and cable car for easy access to central London and local sights. We hope to welcome you back for another satisfying stay soon! Best, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Nice experience at the hotel restaurant

Tripadvisor 评级 5.0/5

Navigate25404403352 经 TripAdvisor 认证的评论

Good food, quick service, and great customer service from the waiter Byron at the upper deck restaurant. Food was reasonably price for how it presented and bo problems with waiting to order or waiting for the bill to arrive, thanks to Byron.

Dear Navigate25404403352, Thank you for sharing your lovely experience at the Upper Deck restaurant! We’re thrilled to hear that you enjoyed the food, quick service, and the warm hospitality provided by Byron. It’s wonderful to know he helped make your meal seamless and enjoyable. I’ll be sure to pass along your kind words to him. We look forward to welcoming you back for another delightful experience soon! Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Too hot to handle

Tripadvisor 评级 3.0/5

rashimah2017 家庭住宿 - 经 TripAdvisor 认证的评论

We stayed at this hotel for 3 nights with our pet. We chose this hotel because of it’s proximity to the area we are exploring, and also because they allow pets and they have a secure parking area. We stayed here before and other Novotels as well being an Accor member. On check in, we were upgraded to an executive room (we booked superior room). The rooms are clean overall, some scaling and watermarks in the shower area but overall clean. Our mistake on the first day is that we did not check the room temperature, and just drop in our things and proceeded out exploring the area. On our return, the room is warm and the AC is blowing warm air. We adjust the temperature but to no good. We opened the window to let some cool air in but the temperature in London on those days is a bit warm, so it did not help. We can’t open the window all the time because our pet could easily fit in the gap and we are on the 6th floor! We reported our concern to the hotel reception, and they sent maintenance team, but they couldn’t fix the AC that time because accordingly the AC is centralised, and they couldn’t change the temperature for just one room. So, they moved us to another room (1 floor down). The problem is still the same, whatever temperature we set, hot air is blowing out which is around 25 degrees celcius as per the thermometer reading by the maintenace team. So, we proceeded down to the reception to complain. They said they couldn’t move us again as the hotel was full. I don’t wish to be moved I explained, I just need them to fix the temperature so we can sleep as we are attending an event the next day. I think their AC is not functioning at all which the manager explained that they don’t have air conditioning, only a centralised air cooling. In addition, he explained that the AC is set to warm setting because temperature in the past days was cooler, and that was the request of majority of the guests to set it as warm. He suggested to turn off the AC and wait until the temperature lowers and they will send up an electric fan. It was already 12 midnight by that time. Back to our room, we did what they have suggested and waited for the electric fan. We discovered that the TV was not working, but we are too tired to escalate, so we decided to do it in the morning. The electric fan did not arrived. We tried to sleep, but we couldn’t, it was too warm. We called again and they said they will send the electric fan, the fan arrived 4am. We were really disappointed. In the morning, I went to reception and asked for the manager. The team lead was there so she asked what is the problem. I explained the issue, and she said there is a maintenance work request now for our room and she apologised for the inconvenience. I explained that we need to be out by 10 am and we will be leaving our pet, so we don’t want anyone to be entering the room whilst we are out. She said that she requested for it to be urgent. She explained that the night team added a free breakfast for us due to the incovenience caused, and she will add 4 complementary drinks and 1 day free parking which we appreciate. I came back to the room and the maintenace team was there and tried to fix the AC but to no success. He then fix the TV and then lessen the gap on the window so we can safely open it to allow air to come in and suggested we to best place the fan to achieve good benefit. The AC problem was never sorted out for the duration of our stay, but it was bearable now we have the fan and window opened. I gave the rating as average because of the issue that happened. We are from a tropical country, so we have high tolerance to heat, but those days were just too hot in London, so we expected to have a comfortable stay, especialy this is an Accor hotel and it’s Novotel! To be fair, they were apologetic and tried their best to help out and solved the problem.

Dear rashima2017, Thank you for sharing such detailed feedback from your recent stay. I’m genuinely sorry for the discomfort caused by the room temperature and the challenges you faced with our air cooling system during the warmer weather. We understand how important a comfortable environment is, especially after a full day of exploring, and I apologize that we couldn’t meet your expectations in this regard. While I’m glad to hear our team was able to provide some assistance by moving rooms, offering a fan, and making adjustments with complementary services, I understand that these measures fell short of fully resolving the issue. We’re also very sorry for the delay in receiving the fan and the issue with the TV. Your patience and understanding mean a lot to us, and I will follow up with our maintenance and front desk teams to ensure that future guests have a smoother experience. Thank you for recognizing our team’s efforts to make amends and for your loyalty as an Accor member. Your feedback is invaluable in helping us improve, and we truly hope to provide a better experience if you choose to stay with us again. Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Great experience

Tripadvisor 评级 5.0/5

morayoe2021 经 TripAdvisor 认证的评论

Great service and hospitality. I really enjoyed my breakfast which was a buffet service as it had a variety of food options to choose from. The staffs present on that day were all friendly, welcoming, respectful and always ready to help every time.

Dear morayoe2021, Thank you for your fantastic feedback! We're delighted to hear that you enjoyed our breakfast buffet and the variety of options available. It’s wonderful to know our team made you feel welcomed and well cared for with their friendly and respectful service. We look forward to welcoming you back for another great experience soon! Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Nice Hotel and good Restaurant (good service from Byron)

Tripadvisor 评级 5.0/5

Vacation54212390489 商务住宿 - 经 TripAdvisor 认证的评论

Good food and very good Service from Byron, really friendly and helpful at the restaurant Upper Deck, I can recommend it! The rooms are nice and clean and the view is nice on the Docklands, also a train station is nearby so good to reach wirh the public transport

Hey Vacation5421390489, Thank you for your wonderful review! We're thrilled to hear that you enjoyed our clean and comfortable rooms, scenic views of the Docklands, and convenient access to public transport. It’s fantastic that Byron made your dining experience at the Upper Deck so enjoyable – I’ll be sure to pass along your kind words to him! Your recommendation means a lot to us, and we look forward to welcoming you back for another great stay. Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

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其他网络用户评价我们的酒店

  • 1,235 评论 9.1/10 位置
  • 1,735 评论 6.8/10 房间
  • 1,479 评论 7.4/10 服务
  • 37 评论 3.8/10 上网
  • 806 评论 6.1/10 清洁度
  • 630 评论 6.8/10 早餐
  • 359 评论 5.6/10 食物
  • 346 评论 5.1/10 性价比

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。