伦敦埃克赛尔诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 1,593 评论

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Western Gateway, Royal Victoria Dock, E16 1AA 伦敦, 英国

描述

酒店其他优惠

  • 位于艾克塞尔会展中心对面

  • 距皇家维多利亚码头车站 3 分钟步程

  • 在时尚的环境中提供休闲美食

  • 可满足您所有会务需求的会议区

  • 所有客房均可免费上网

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酒店位置

伦敦埃克赛尔诺富特酒店

Western Gateway, Royal Victoria Dock
E16 1AA 伦敦
英国

GPS:51.507933906029066, 0.0232424366007321

电话
传真 +44 20 7540 9710

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

UPPER DECK RESTAURANT

在诺富特犒劳您的味蕾。在轻松的环境中享用各种简约却正宗的当地和国际美食。无论您想要吃饭还是只是享用饮品，我们的餐厅都能为您提供只在诺富特酒店才能享受的额外服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  1,593 评论

TripAdvisor 评级  4.2/5  3,629 评论

卓越奖 2025

Beautiful location but sadly bad experience due to my room being flooded prior to checkin

Tripadvisor 评级 3.0/5

davidiwanow 经 TripAdvisor 认证的评论

The staff were wonderful on check-in and provided me with an upgraded room to a suite 248 which was appreciated. It was late and I watched a bit of TV and sat on the couch and talked to some friends on the phone when I was getting ready for bed I took off my shoes only to discover that I was standing in a pool of water. The carpet was soaked on both sides of the bed so at 1133pm I went downstairs to inform the front desk staff. The initial conversation seemed to feel more like I was being blamed for the flooding but he assured me that he would sort out moving me to a new room. I then went back upstairs and waited for almost an hour before I went back downstairs only to be informed that the other staff member went home and didn't pass on any details about the flooding issue. I then spoke to the front office manager who had just started and was standing next to the staff member when I reported the issue earlier but had apologized and advised that no handover notes had been made before they went home for the evening. I provided photos and video showing the extent of the flooding and in fairness the front office manager did quickly resolve the issue of finding me a new room so I could get some sleep. The new suite 748 was beautiful and I did get a good nights sleep but less sleep than I originally planned due to the late night room shuffle. These types of things happen and the front office manager did his best to resolve the situation but more care could be taken by staff to ensure rooms are ready for guest arrival and when an issue is raised to staff it's taken seriously the first time and they aren't blamed and ignored. The WiFi was fast at 100mb/s which is great and the location to London ExCel can't be beaten as it's just 150 meters away. There is Custom House DLR and Elizabeth line just a few minutes walk away. I would say the price/value for money and the location is really good it's just a shame that I had a bad guest experience. The noise level was almost zero which was rare for a central London hotel room.

Early check in by Catherine

Tripadvisor 评级 5.0/5

亦婷 朱 经 TripAdvisor 认证的评论

The location and service is good. The hotel looks really nice

Dear V8517QY_ Thank you, for your kind review. We’re happy to hear that you enjoyed the early check-in, our location, and the service. It’s great to know you found the hotel beautiful as well. We look forward to welcoming you back again soon! Regards Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Spectacular stay

Tripadvisor 评级 5.0/5

Meharpal G 经 TripAdvisor 认证的评论

Absolutely lovely night’s, Rayan was incredibly helpful! Room was stellar and food was amazing. Best value for money near Excel centre

Dear Meharpalg, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that your check-in experience with Rayan met your expectations. Our team strives to provide consistent service, and your acknowledgment is greatly appreciated. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Very good

Tripadvisor 评级 5.0/5

Toby H 经 TripAdvisor 认证的评论

5. Check in with Smith was excellent. He helped me a great deal. Acomodating and knowledgeable. I have stayed her many times and often check in is a bit hit or miss but today fantastic.

Dear Toby H, Dear Toby H, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that your check-in experience with Smith met your expectations. Our team strives to provide consistent service, and your acknowledgment is greatly appreciated. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Hospitality was good. Smit at the lobby guided us well.

Tripadvisor 评级 5.0/5

Preetam R 经 TripAdvisor 认证的评论

Hospitality was good. Smit at the lobby guided us well. Food was decent enough and ambience was really good to experience!

Dear Preetamr2019, Dear Toby H, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that your check-in experience with Smith met your expectations. Our team strives to provide consistent service, and your acknowledgment is greatly appreciated. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

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其他网络用户评价我们的酒店

  • 1,576 评论 9.3/10 位置
  • 2,159 评论 6.8/10 房间
  • 2,389 评论 8.6/10 服务
  • 36 评论 7/10 上网
  • 995 评论 6.3/10 清洁度
  • 985 评论 5.9/10 舒适度
  • 838 评论 7.8/10 早餐

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