伦敦埃克赛尔诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.4/5 9,465 评论

安心悦界(ALLSAFE)认可酒店

+ 15 服务

酒店其他优惠

  • 位于艾克塞尔会展中心对面

  • 距皇家维多利亚码头车站 3 分钟步程

  • 在时尚的环境中提供休闲美食

  • 可满足您所有会务需求的会议区

  • 所有客房均可免费上网

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店位置

伦敦埃克赛尔诺富特酒店

Western Gateway
Royal Victoria Dock
E16 1AA 伦敦
英国

电话: +442076600677

传真: (+44)207/5409710

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • 公交车1号 :  147路 CUSTOM H. EXCEL站

  • 公交车2号 :  325路 CUSTOM H. EXCEL站

  • 公交车3号 :  241路 CUSTOM H. EXCEL站

  • BY SUBWAY :  DLR Royal Victoria

  • METR :  DLR Royal Victoria

  • 乘飞机

    伦敦-盖特威克机场 达到 70公里 / 43.5 英里

  • 乘飞机

    伦敦城市机场 达到 1.77公里 / 1.1 英里

  • 乘飞机

    伦敦城市机场 达到 1.77公里 / 1.1 英里

  • 乘飞机

    伦敦希斯罗机场 达到 37.01公里 / 23 英里

  • 乘飞机

    伦敦斯坦斯德机场 达到 56公里 / 34.8 英里

  • 乘汽车

    A12,M11,M25 达到 0.1公里 / 0.06 英里

  • 乘火车

    DLR CUSTOM HOUSE FOR EXCEL(车站) 达到 0.64公里 / 0.4 英里

  • 乘火车

    KINGS CROSS(车站) 达到 12.87公里 / 8 英里

  • 乘火车

    LIVERPOOL STREET(车站) 达到 7.24公里 / 4.5 英里

  • 乘火车

    LONDON ST PANCRAS 达到 7.9公里 / 4.91 英里

  • 乘火车

    滑铁卢站 达到 9.66公里 / 6 英里

GPS :51.507933906, 0.0232424366

酒店服务

UPPER DECK RESTAURANT

在诺富特犒劳您的味蕾。在轻松的环境中享用各种简约却正宗的当地和国际美食。无论您想要吃饭还是只是享用饮品,我们的餐厅都能为您提供只在诺富特酒店才能享受的额外服务

酒店及周边服务

办理登记入住手续 - 从 办理退房手续

概要

  • 停车
  • 餐厅
  • 可供轮椅出入的酒店
  • 酒吧
  • 会议室
餐饮服务
  • 1 餐厅
  • 1 酒吧
  • 客房服务
    • 冷餐
    • 热菜
会议/活动
  • 13 会议室
无障碍环境
  • 可供轮椅出入的酒店
酒店服务和设施
  • 酒店信息
    • 257 间客房
    • 13 间残疾人士客房
    • 172 间家庭客房
    • 28 间相通客房
    • 257 间禁烟客房
    • 9 多个楼层
  • 酒店使用的语言
    • 英语
    • 西班牙语
    • 法语
    • 意大利语
    • 波兰语
    • 俄语
  • 洗衣/代客泊车服务
    • 干洗/熨衣
  • 100% 无烟酒店
  • 入住/退房设施
    • 延迟退房
    • 快捷退房
    • 快捷入住
  • 接待处提供保险箱
    • 接待处提供保险箱
  • 货币兑换
    • 货币兑换
入住酒店
  • Novotel London ExCeL Car Park 额外收费
    • 酒店内
    • 私人
  • Private indoor parking 额外收费
    • 酒店内
家庭
  • 儿童服务
    • 卡通电视频道

我们的客房

空间宽敞,设计现代,功能多样,Novotel 客房可以完美地满足您的所有需要,是优雅生活的上佳之选。

您的会议和活动

我们的会议室

  • 会议室数量:13

  • 最大面积:70 平方米

  • 最大容量:80 个人

  • 最大宴会容量:50 个人

了解更多信息

伦敦埃克赛尔诺富特酒店
的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.4/5

9,465 评论

TripAdvisor 评级 4.0/5

2,871 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Excellent

Tripadvisor 评级 5.0/5

mariOla1411 19/11/2021 经 TripAdvisor 认证的评论

Amazing stay, nice, comfortable room. Delicious breakfast.Very friendly and professional service, especially Eliza and Laura makes us feel very welcome. Definitely we’ll be back there and recommend it to everyone.

Hey mariOla1411, So nice of you to write to us. We are glad you enjoyed it all with us and hope to see you back very soon. Warm regards, Aurelija Revuckaite Guest Experience Manager

Mini honeymoon

Tripadvisor 评级 5.0/5

lisahemp 10/11/2021 经 TripAdvisor 认证的评论

Our stay at Novotel London excel was amazing! We was there for a mini honeymoon and the staff went above and beyond to make it special! Can’t thank them enough! They upgraded us to a suite and left lovely personalised messages for us and decorated the room! Hotels in a beautiful location overlooking the docks! Roulette recommend to anyone!

Hey lisahemp, Thanks for all the cool comments. So glad you had a fantastic Accor experience. SEEYOUSOON <3 Aurelija Revuckaite Guest Experience Manager

Stayed for the Excel beauty show

Tripadvisor 评级 5.0/5

hollieloffman1 21/10/2021 经 TripAdvisor 认证的评论

The hotel is lovely and the perfect distance to Excel exhibit centre. The rooms were lovely the only downside was the sofa bed wasn’t actually a sofa bed but frames put together so I did fall through them multiple times 😂 the staff were friendly and very helpful. Would 100% book again

Hey hollieloffman1, Thanks so much for your loyalty and kind words! There is no feeling more amazing than receiving such positive feedback about our team, we shall be celebrating for this! Thank you thank you! Aurelija Revuckaite Guest Experience Manager

Great hotel

Tripadvisor 评级 5.0/5

wandadonnan Business - 28/09/2021 经 TripAdvisor 认证的评论

I stayed one night as attending a trade show in the Excel. Very clean and well organised hotel. Check in was quick, rooms clean and temperature was just right. Breakfast very good, although cereal holders could have been more visible.

Hi wandadonnan, Cheers to your review! I am so excited to read you've enjoyed our location and were looked after by our amazing team. I will be sure to pass your praises onto other departments. We will look out for your next visit! Many thanks again, Warm regards, Aurelija Revuckaite Guest Experience Manager

Lovely hotel

Tripadvisor 评级 5.0/5

_dalcamerondylan 08/09/2021 经 TripAdvisor 认证的评论

Great stay for my hubby's birthday, I told the hotel it was his birthday and wen we got there we had a room upgrade and they had put balloons and a card on the bed,which was really nice gesture,so thank you novotel for this ,the hotel is clean and hotel staff are polite and friendly. Our room was lovely and spotlessly clean and comfortable will definitely be staying again.

Hi _dalcamerondylan, Thanks so much for sharing your thoughts! So pleased to see you were looked after by our team. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values. Hope to see you back soon in house. Many thanks, Aurelija Revuckaite Guest Service Manager

Great Location, Noise problem on last day

Tripadvisor 评级 3.0/5

KarlD1234 Business - 06/09/2021 经 TripAdvisor 认证的评论

Stayed here many times and never had a problem. Usual high levels of Customer Service, helpful staff & great facilities. However on the last morning, someone decided to start very loud drilling in the next room at 0800 (after a particularly late night for me!) even drilling into the adjoining wall. Very inconsiderate behaviour, which was shrugged off at check out in a gallic shrug kind of way.

Hi KarlD1234, Thanks very much for writing. So glad you enjoyed it with but sad we missed out on the 5* due to the noise from the current works happening at the hotel. Please rest assured that we take all feedback very seriously and I wish to thank you for bringing this to our attention. We'd love to see you back soon and please do not hesitate to get in touch with me on aurelija.revuckaite@accor.com prior to your arrival and I will assure that you do not encounter any issues. Many thanks again for sharing your experience. Kind regards, Aurelija Revuckaite Guest Service Manager

London excel stay

Tripadvisor 评级 5.0/5

Tour304289 10/03/2020 经 TripAdvisor 认证的评论

This is an excellent hotel within easy reach of central London, we have stayed here on many occasions and have always been made very welcome. The rooms are always clean and spacious and the breakfast is very good and plentiful.

WOW thanks for the awesome review Tour304289. We really appreciate your kind comments and we are all delighted to read them. We hope to welcome you back in the near future. Many Thanks, Niall McGurn Operations Manager

Great Hotel and location

Tripadvisor 评级 5.0/5

Stephen W Business - 02/03/2020 经 TripAdvisor 认证的评论

I was visiting the Excel for business and this hotel was within 2 mins walk so that appealed to me. Fantastic room, friendly staff and great breakfast. Would definitely recommend and would stay here again.

Hi Stephen, Thanks very much for taking your time to write us a 5 star review. We really appreciate your kind words and really look forward to welcoming you back to Novotel London ExCel in the near future. Many Thanks, Niall McGurn Operations Manager

London

Tripadvisor 评级 4.0/5

deschryverfrank 27/02/2020 经 TripAdvisor 认证的评论

Check went very slow. Room was too warm. Hard beds. Other services were ok. We were before in the Greenwich hotel but as it was fully booked, we were guided to Excel. This locations was less reachable by DLR (transfer lines) and more by foot

We very much appreciate your comments regarding your stay at the Novotel London Excel. We apologise for the temperature of the room and the comfort beds. I have mentioned this to management so please rest assured that we are looking to this issue for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

Great Service

Tripadvisor 评级 4.0/5

drlw231 Business - 27/01/2020 经 TripAdvisor 认证的评论

Excellent location for Excel and excellent service in this hotel with some beautiful views of the Thames and millennium dome. Great food too in the restaurant. Be prepared for the 6:40am flights at the nearby City Airport if you are a light sleeper. It can however also be an expensive stay if there are events on nearby.

Hi David W, Thank you very much for taking your time to write a review of your experience with us at Novotel London ExCel. We really appreciate your kind review and look forward to welcoming you back in the near future. Many Thanks, Niall McGurn Operations Manager

Not impressed

Tripadvisor 评级 3.0/5

keeplookingforward Friends getaway - 16/01/2020 经 TripAdvisor 认证的评论

The only issues I had with my stay was whilst the room was very clean etc. when I opened the bin in the bathroom I discovered it had not been emptied and was filled with the sanitary protection etc. of the previous occupant. To be fair when I complained to the front desk and told them I expected the bin to be emptied before I returned to the hotel that night it was. I asked that someone contact me to explain and apologise no one did. The refilling up at breakfast is really slow. When the coffee machine needed to be emptied an individual did so but did not check the machine was left in working order and we had to find another individual to do so.

Hello Joy, Thank you for taking the time to tell us about your experience at the Novotel London Excel. I would firstly like to sincerely apologise for the issue with your bathroom bin. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is important to us. We are currently speaking with our Houskeeping team to ensure inspection checks are more thorough and our Reception to to guarantee requests are followed up. Please rest assured that we are taking the appropriate measures to address this issue and ensure that this does not happen again. Regarding breakfast in our restaurant we are looking into expanding the amount of coffee machine we have during these times, so I hope this will be in full swing soon. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sahara Mitchell Guest Relations

Surprisinly Excellent Stay!

Tripadvisor 评级 5.0/5

508annj Business - 16/01/2020 经 TripAdvisor 认证的评论

Great hotel near London City Airport! Hotel is modern, clean and spacious, located in an interesting dockside area. Restaurant was very good, and all staff were helpful and friendly. Very good value for London. I chose this hotel as I wanted a reasonably priced hotel near the airport, the Novotel Excel certainly exceeded my expectations.

We very much appreciate your rating and comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. and I will be sure to let my team know what an amazing job they did. We are so happy you enjoyed yourself at our hotel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Agent

My stay at Novetel

Tripadvisor 评级 4.0/5

277claudetter Family - 05/01/2020 经 TripAdvisor 认证的评论

I stayed on New Eve with my family. Check in was good reception staff were brilliant. When I booked Francesca upgraded my room which was very nice of her because I will be celebrating my birthday soon. The only down fall with the room it was very cold with no heating. I had to ask for two heaters. There was a smell coming from the fridge which I reported but nothing was done about it. So we just put up with the smell. The sauna was not working so I just went in the steam room. Apart from those small issues we all had a lovely stay hope to vist again.

Hi 277claudetter, Thanks for much for taking your time to write a review of your experience with us at Novotel London ExCel. It's nice to see that Francesca arranged a room upgrade for your birthday :). I have taken note of your feedback and the room and sauna and will feed this back to our teams to place corrective action in place. Many Thanks, Niall McGurn Operations Manager

Lovely stay

Tripadvisor 评级 5.0/5

Brian G Couples - 03/01/2020 经 TripAdvisor 认证的评论

Had a great stay- fantastic location not far from central London. Everything about the hotel was grest although drinks in the bar were pricey. Service first class and meal in the restaurant was great.

Wow thanks for the awesome review Brian G. We really appreciate your lovely review and i will share it with my team. We hope we can welcome you back to Novotel London ExCel in the near future. Many Thanks, Niall McGurn Operations Manager

Great hotel

Tripadvisor 评级 5.0/5

aidah042000 Couples - 01/01/2020 经 TripAdvisor 认证的评论

Stayed at this hotel on my wedding night, they really Exceeded my expectations. Great device, Lovely room with great decor . It was perfect. I will definitely stay again and I will definitely recommend this hotel.

Hi aidah042000, Thanks for the terrific review, i am delighted to read you had a great time with us and i look forward to welcome you back in the near future. Many Thanks, Niall McGurn Operations Manager

A Wonderful Stay at a Welcoming Hotel

Tripadvisor 评级 5.0/5

Rotmm Family - 31/12/2019 经 TripAdvisor 认证的评论

This is the 2nd time I have stayed at the Novotel Excel, though this time as a family. On arriving at the hotel I went to check in while my son and wife went to take advantage of the foot massaging machines in the lounge area and the receptionist, Jordan, made small talk by asking if we had anything planned. I said we were off to see a show in the centre of London and hoped that my 11 year old son would stay awake as he didn't when we took him to see Hamilton earlier in the year. Jordan mentioned she had also seen Hamilton and that it was great, gave me our room keys and wished us a pleasant stay. The room itself was spotlessly clean, curtains already drawn and with a nice bathroom and excellent shower. Decent water pressure is something I personally always treasure. The beds, even the "sofa bed" for my son (not always the case in family rooms) were extremely comfortable and we had a great nights sleep. Breakfast was varied and plentiful, offering a range of both hot and cold food. The staff in the restaurant all pleasant and very efficient, no table appeared to remain dirty for more than a moment or two, even though the hotel was clearly very busy that morning. We checked out and took the Emirates Cable Car to the O2 centre and spent a few hours there, returning back to the hotel in the early afternoon to pay for the parking before leaving. It was then we met Jordan again, who asked us about how the show went the evening before and hoped our son hadn't fallen asleep this time. Sometimes it's the small things that make a stay extra special and Jordan is clearly a credit to, and a reflection of, the management and team at Novotel Excel. Will stay again.

WOW thanks for this fantastic review. It is amazing to read this and the fact that you have highlighted Jordan for her service levels is great. I will share this with all of our team especially Jordan, who i know for sure will be delighted. We look forward to welcoming you back in the near future. Many Thanks, Niall McGurn Operations Manager

Incredible staff

Tripadvisor 评级 4.0/5

sremblance Family - 24/12/2019 经 TripAdvisor 认证的评论

A lovely hotel with lovely facilities and a great location for access to the rest of London. The highlight of our stay was definitely the service from the staff. Nothing was too much trouble! We would definitely stay again!

Thanks for taking your time to write a review sremblance, we really appreciate your kind words. Delighted to see you had a great time in London and that our team were there to make your stay more enjoyable. We hope to welcome you back to Novotel London ExCel in the near future. Many Thanks, Niall McGurn Operations Manager

Comfortable overnight stay

Tripadvisor 评级 5.0/5

DVW61 Business - 16/12/2019 经 TripAdvisor 认证的评论

I enjoyed a very comfortable overnight stay at the Novotel Excel hotel made more enjoyable and pleasant by the excellent and welcoming reception staff and in particular Thibault who was the person who assisted me. He was very friendly, warm and professional and dealt very efficiently with my requests, thank you. The room I was allocated was very comfortable and clean as well as warm which was most welcome on a very cold Winter day.

WOW thanks for the awesome review DVW61. It's fantastic to read that you had a great time with us and Thibaut was a stand out for you. I will ensure i pass this message onto him. We look forward to welcoming you back in the near future. Many Thanks, Niall McGurn Operations Manager

Well run Hotel

Tripadvisor 评级 4.0/5

ChillActor Business - 09/12/2019 经 TripAdvisor 认证的评论

Ideal Hotel for the Excel Business conferences,within walking distance of the exhibition centre an close to restaurants and shops Staff are very friendly Breakfast service good if you are early, later can get busy

WOW thanks for the awesome review ChillActor. I am delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Many Thanks, Niall McGurn Operations Manager

first stay at this hotel

Tripadvisor 评级 3.0/5

alan w Business - 06/12/2019 经 TripAdvisor 认证的评论

reasonable stay but nothing spectacular. no recognition of silver membership, no welcome drink offered comfortable enough but nothing special as I would expect from a Novatel breakfast was good though

Hi Alan W, Thank you very much for taking your time to write a review of your experience with us at Novotel London ExCel. I am very sorry that we have missed the recognition of your silver membership, i have highlighted this to our team and will work on further training to ensure we dont miss our loyal guests again. I do hope we can welcome you back to Novotel London ExCel in the near future. Many Thanks, Niall McGurn Operations Manager

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