雅高芮族伦敦金丝雀码头酒店 4 星

HI, Thank you for your positive review of our hotel. We are delighted that you are satisfied with the location and price, as well as the clean and tidy environment we provide. We look forward to your next visit to enjoy more wonderful moments. If you have a moment, we would be incredibly grateful if you could post your feedback on TripAdvisor. Sharing your experience helps other travelers find us and inspires our team to keep delivering top-tier hospitality. Best regards, TRIBE London Canary Wharf

Hi Lu, Thank you so much for your wonderful 100/100 review! We're delighted to hear that you enjoyed our convenient location, found your room exceptionally clean, and loved our breakfast. It's fantastic to know that every aspect of your stay, from check-in to check-out, met your expectations. Thank you once again for your kind words. We look forward to welcoming you back to TRIBE London Canary Wharf for another fantastic stay very soon. Cheers, The TRIBE Team

Hi Kam W., Thank you for taking the time to share your feedback following your stay with us. We're delighted to hear that you enjoyed our convenient location and that you had an overall good experience. It’s great to know that our rooms, cleanliness, and team all contributed positively to your visit. We also noticed your WiFi rating and appreciate you bringing this to our attention. We're always looking for ways to improve our guests' experience, and your feedback helps us identify where we can do better. Thank you once again for choosing TRIBE London Canary Wharf. We hope to have the pleasure of welcoming you and your family back for another stay in the future. Kind regards, The TRIBE Team

亲爱的叶佳怡， 感谢您对我们酒店的积极评价。我们很高兴您享受了安静安全的环境以及舒适的住宿体验。您的反馈对我们非常重要，期待您再次光临。 祝好， TRIBE London Canary Wharf

Hi Jing, Thank you for taking the time to share your feedback following your stay with us. We are sorry to hear that parts of your experience did not meet expectations. We take all comments regarding guest interactions seriously, as providing a welcoming and respectful environment for every guest is one of our highest priorities. Whilst we appreciate you bringing this to our attention, we would also like to mention that we are incredibly proud of the diversity within our team. Our colleagues come from many different backgrounds, cultures, and nationalities, and we do not believe that a person's appearance, ethnicity, or background should be associated with the quality of service they provide. We do wish the concerns regarding your interaction with our team member had been brought to our attention during your stay, as this would have allowed us to investigate the matter promptly and address it with the colleague involved. Nevertheless, thank you for taking the time to share this feedback with us. We will be following up internally to ensure our service standards of professionalism, respect, and hospitality are consistently upheld. We are pleased to hear that your interactions with the rest of the reception team were positive during your nine night stay. We would also like to clarify a few points regarding the amenities mentioned. Toothpaste is not a standard in room amenity, however it is available complimentary from reception upon request. As such, if additional toothpaste is required during the stay, our team will always be happy to provide it when asked. Similarly, we provide one bottle of water per room as our standard offering. This is replenished by housekeeping when the room is serviced. Should guests require additional water, our team is always happy to refill the bottle or provide extra water upon request. We are sorry if these arrangements were not clear during your stay and if this caused any inconvenience. While we do not have telephones in our rooms, guests can contact us through our online chat service by scanning the QR codes displayed on the TV screens and key wallets, in addition to visiting reception where our team is available 24/7. Nevertheless, this should not have been necessary so frequently, and we apologise for the inconvenience caused. Thank you again for your honest feedback. It helps us identify areas where we can improve, and we appreciate you taking the time to share your experience. Kind regards, The TRIBE Team