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伦敦金丝雀码头诺富特酒店 4 星

客户意见评级 4.5/5 11,768 评论

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酒店其他优惠

  • 距离金丝雀码头地下位置 7 分钟步程,方便前往城市、O2 地区和格林尼治

  • 本酒店已获得必维国际检验集团的 ALLSAFE 认证。

  • 设有 313 间现代风格的客房,包括 26 间设计师风格的套房,可欣赏伦敦全景景观

  • 9 间灵感四射的会议室,提供电子板技术和高速无线网络

  • BOKAN - 酒店顶层设有三个令人惊人的餐饮场所

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店及周边服务

从 15h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • 网上办理入住手续
  • WIFI/互联网连接
  • 公共室内停车场 (附近)
  • 残疾人士的便利设施
  • 可携带宠物 付费服务
  • 全禁烟宾馆
  • 使用空调
  • 酒店使用的语言
  • 接待处全天候开放
  • 提前入住/延迟退房 付费服务
  • 洗衣房
  • 礼宾服务
休闲和活动
  • 游泳池
  • 健美中心
  • 桑拿浴
餐饮
  • 早餐 付费服务
  • 2 餐厅
  • 2 酒吧
  • 客房服务
商务服务
  • 9 会议室
  • 配有客服人员的商务中心
  • 提供复印/打印服务

酒店位置

伦敦金丝雀码头诺富特酒店

40 Marsh Wall
E14 9TP 伦敦
英国

电话: +4402035300500

传真: (+44)02079871040

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • BUS :  135 D3 D7 MARSH WALL

  • SUBWAY :  DLR JUBILEE CANARY WHARF

  • 乘飞机

    LONDON CITY AIRPORT 达到 8公里 / 5 英里

  • 乘飞机

    LONDON CITY AIRPORT 达到 8.05公里 / 5 英里

  • 乘船

    THAMES CLIPPER 达到 2.2公里 / 1.37 英里

  • 乘火车

    LIMEHOUSE 达到 1.61公里 / 1 英里

GPS :51.501331, -0.023293

我们的客房

诺富特客房空间宽敞,设计现代,功能多样,可以完美地满足您的所有需要,是优雅生活的上佳之选。

酒店餐厅和酒吧

BOKAN 37

美食类型: 国际

BOKAN 餐厅、酒吧和屋顶露台 - 由于需求很高,我们强烈建议对于周末和一年中的特殊日子要提前预订,以保证在我们广受欢迎的场所有位置可用。请访问 www.bokanlondon.co.uk 立即预订

CANARY COFFEE

美食类型: 咖啡厅

A cosy and stylish space located on street level with outdoor terrace seating - relax, unwind and indulge in a selection of locally roasted artisan coffee, pastries, snacks and stone baked pizza at Canary Coffee.

BOKAN 38

这里有极富创意的调酒术、当地酿造的烈酒、精酿啤酒,以及琳琅满目的葡萄酒,令人流连忘返,还可以观赏到金丝雀码头和伦敦城的美景。如需预订、了解着装要求和年龄规则,请访问 http://bokanlondon.co.uk/

非合约照片

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

BOKAN 39

在空中休闲区可以欣赏到伦敦天际线令人惊叹的 360 度美景,在这里,您可以在屋顶酒吧内休息,也可以在露台上放松身心。如需预订、了解着装要求和年龄规则,请访问 http://bokanlondon.co.uk/

非合约照片

  • 周一 关闭
  • 周二 关闭
  • 周三 关闭
  • 周四 关闭
  • 周五 关闭
  • 周六 关闭
  • 周日 关闭

您的会议和活动

我们的会议室

  • 会议室数量:9

  • 最大面积:96 平方米

  • 最大容量:75 个人

  • 最大宴会容量:40 个人

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伦敦金丝雀码头诺富特酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级 4.5/5

11,768 评论

TripAdvisor 评级 4.5/5

1,469 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Okay hotel- facility quality not so great

Tripadvisor 评级 3.0/5

adilhussainkhan 02/09/2021 经 TripAdvisor 认证的评论

Nice room, nice view. But room service food was poor, swimming pool wasn’t the greatest, temperature was a bit off. Sauna wasn’t hot, pressed the button several times. Waited up to 30 minutes, waste of my time. Just didn’t make me sweat. If anything, made me ill. Shower was nice in my room instead. Breakfast was okay. Staff were okay. Sofa chair in my room had stains and the hotel tried hiding it by putting a table over it? 3/5 only because of the view.

I am so sorry we let you down on this stay and please be assured that I will address the issues you have highlighted. I hope we can welcome you back in the future for a second chance. Kind regards. Jacqui McMillan - General Manager

Overnight stop

Tripadvisor 评级 5.0/5

infoW6217JA Business - 29/08/2021 经 TripAdvisor 认证的评论

Needed somewhere to stop overnight and the hotel was conveniently located 2 minutes away from where I needed to be. Had a fantastic room on the 32nd floor with views over London. The restaurant and bars were located on the 38 floor, with an outside roof terrace

We are delighted you chose us for your overnight stop and you enjoyed your time with us so much. I hope we get to welcome you back again soon. Jacqui & The Canary Wharf Family

Fab hotel with great views

Tripadvisor 评级 4.0/5

FarAway691348 25/08/2021 经 TripAdvisor 认证的评论

This hotel was overall very good, only thing that let it down was the bar staff in the rooftop bar. We had to wait 35 minutes for a drink, then 20 minutes for a second drink, I’m not sure if they were just short staffed or particularly slow that night.

Thanks so much for your feedback, I am happy that overall you enjoyed your stay with us. I am sorry about your wait in the rooftop bar. I hope we can welcome you back. Jacqui McMillan - General Manager

Rundown messy rooms and inadequate food

Tripadvisor 评级 1.0/5

Fulltbu 24/08/2021 经 TripAdvisor 认证的评论

Rooms were dirty, stains and marks up the walls/ windows and on furniture. Lots of things missing (I.e coffee pods, robes, slippers, towels, milk etc) room service took nearly an hour for 2 cokes. Food was awful in the restaurant and a £30 service charge was put on top of our bill. Your charged a service charge everytime you order a drink from the rooftop bar and because we left the restaurant hungry we ordered chips from the bar upstairs which was the best part of our stay. We made the staff aware of all the problems and nothing was done. This hotel needs a good revamp and scrub.

Thank you for your feedback. If you would like to contact me directly to discuss your issues I would appreciate it. My e-mail is jacqui.mcmillan@accor.com. Thank you

Beautiful Hotel

Tripadvisor 评级 5.0/5

Emza A 17/08/2021 经 TripAdvisor 认证的评论

Me and my boyfriend had a lovely stay for his birthday. Our room had beautiful views. The pool and sauna was nice and although we didn’t use the gym it looked great. The staff were friendly and helpful. We enjoy dinner and drinks at Bōkan bar which was lovely. Breakfast was nice too, it really was a perfect romantic night away. We will definitely be back again.

Great 5 star review Emza, thanks so much for sharing your experience you had for your romantic night away. I hope we can see you again soon. Jacqui & The Canary Wharf family

Amazing View & great price

Tripadvisor 评级 5.0/5

aartipatel3 Business - 05/08/2021 经 TripAdvisor 认证的评论

I really enjoyed my stay at the Novotel London Canary Wharf the staff were really helpful and my room was really nice with big glass windows I was on the 30th floor. All my problems were addressed in a timely manner. Thank you for my stay.

We love the 5 star review aartipatel3 thank you so much for sharing and we are thrilled you loved your room. We are looking forward to welcoming you back soon. Jacqui & The Canary Wharf Family

Great Stay

Tripadvisor 评级 4.0/5

avneetgill1 27/07/2021 经 TripAdvisor 认证的评论

Had a lovely time. View from the room was amazing. Had a few issues on my last stay but was given complementary drinks to make up for it. Would recommend a stay. Pool is nice but can get abit busy as it’s not very big. Rooftop bar service is great. Breakfast buffet was a very high standard

Thank you so much for your review about your stay I am delighted you enjoyed your return visit to us. I am sure we will be welcoming you back soon. Jacqui & The Canary Wharf Family

Amazing new hotel....... Stunning views

Tripadvisor 评级 5.0/5

petersE9840AF 03/11/2020 经 TripAdvisor 认证的评论

Everything from the hotel check-in experience, quality, cleanliness, facilities, location and the overall wow Factor was absolutely epic. The staff were superb and made us feel at home instantly with great service. The bar on the 39th floor is absolutely amazing with views across the city of London and the surrounding area of Canary Wharf. Would definitely stay here again and recommend.

We love your 5 star review and thank you for sharing this great experience. I hope we can welcome you back soon. Jacqui McMillan - General Manager

I did not get this room what I paid for.we needed wait for Room 40min because housekeeping was busy.

Tripadvisor 评级 3.0/5

Patiwuen Couples - 07/10/2020 经 TripAdvisor 认证的评论

I did not get this room what I paid for.we needed wait for Room 40min because housekeeping was busy. No mini bar. I should pay less. In internet its writing something diffrent how in Real . ☹️ On breakfaat nobody tell us what we have to do we wait 40 min for food

Thank you for your review. I am sorry that we let you down. As we had just opened we were learning the new normal. Mini bars can no longer be stocked due to COVID restrictions and we have updated our website now and we are offering alternatives to this. Housekeeping were busy but again with COVID we are taking longer to clean these rooms compared to pre-covid times and I hope that you appreciate we would rather take our time to ensure that we are cleaning the rooms in line with the new standards, I am sorry that you had to wait for 40 minutes. With regards to breakfast to ensure social distancing we are requesting that our guest book slots. However some of our guests although had booked slots did not respect these times and arrived late which impacted our service. I am sorry that we disappointed you and I hope we can welcome you back soon. Kind regards. Jacqui McMillan - General Manager

员工热心,床舒服

客户意见评级 4.5/5

Jill L. 商务住宿 - 15/02/2020 所有已确认评论

我是在中国新年的时候到的酒店,有手写新年贺卡和巧克力,上面还有鼠年标志,贴心,巧克力也好吃!一个人在新年时候出差来伦敦,能收到这样的祝福,还是非常暖心的!感谢! 早餐好!床舒服! 不过有天夜里房间有异响,大半夜起来换房间,真是不太好,我第二天早起还要开会,这点不是很满意

尊敬的 Zhiyu L.: 感谢惠赐有关下榻 Novotel London Canary Wharf 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 FREDERICK GERDAY Guest Experience Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Tel:+ 44 (0) 20… || Hotel:+ 44 (0) 20… novotel.com accorhotels.com Check out our hotel and Bokan 3d videos! Main model through to Rooms - Click Here https://my.matterport.com/show/?m=LA5NLPxNGeA

Just go there

Tripadvisor 评级 5.0/5

Annonnimm 29/01/2020 经 TripAdvisor 认证的评论

Been there twice and it was a very good experience, just go there and you will be delighted. And don't drive there as parking is difficult to find and very expensive, underground is just 10 mins walk.

We are so happy that you had such another amazing stay with us, thank you so much for sharing. Parking is difficult around her and we don't have parking on site but with the great transport links to Canary Wharf wither by tube or DLR, it is so easy to get around London. We are looking forward to welcoming you back for a 3rd time soon. Jacqui McMillan - General Manager

Lovely Views, Bad Room Service

Tripadvisor 评级 4.0/5

ava219 24/01/2020 经 TripAdvisor 认证的评论

We really enjoyed the room and amenities. Amazing views over London! Our only complaint was the burger we ordered from room service. It was disgusting & outrageously expensive. When we complained, the staff didn't seem to care and still charged us full price.

Thanks ava219 for your review. I am so sorry we let you down on the burger and of course I do not want this issue to mar your opinion of us as you said everything else was great. Pop me an e-mail over on h9057-gm@accor.com and I can arrange the refund for you. Hope to welcome you back soon. Jacqui McMillan - General Manager

nice hotel with good view

Tripadvisor 评级 5.0/5

venisa w Couples - 12/01/2020 经 TripAdvisor 认证的评论

Morden design hotel, good view. 5 mins walk distance from canary wharf underground station. it's the second time my partner and me come to stay in here. nice place to stay. will book the same hotel again in future.

We love our 5 star review Venisa W thank you so much for taking the time to share your second visit to us and we are looking forward to welcoming you for your 3rd visit to us. Jacqui & The Canary Wharf Family

Excellent

Tripadvisor 评级 5.0/5

jmR6871CN Couples - 11/01/2020 经 TripAdvisor 认证的评论

Very comfortable hotel. Excellent and friendly staff. No complaints Excellent breakfast and the view from the 38th floor is fantastic. The bar can be very busy but service quick and friendly. Will be back again.

Thank you so much for your excellent 5 star review and rating, we are thrilled that you enjoyed your time with us so much and I am sure we will be welcoming you back soon. Kind regards. Jacqui McMillan - General Manager

Pleasant stay

Tripadvisor 评级 5.0/5

kleng2013 Family - 09/01/2020 经 TripAdvisor 认证的评论

Room with nice view. Basic breakfast. Croissant was plain and boring. Coffee from the kettle was warm not hot. They didn't set up the coffee machine. The lady with glasses on not accommodating. She makes my stay unpleasant. She works in the dining area. I had 2 encounter with her during breakfast. But the rest of the staff were kind and helpful. 5 star service.

We really love your 5 star review and rating with regards to your recent stay with us at Novotel Canary Wharf. I am sorry about the issues you have highlighted and of course I am addressing these. We love that you found we gave 5 star service and I hope you come back soon for another 5 star experience. Kind regards. Jacqui McMillan - General Manager

Amazing Stay!! Definitely returning!!

Tripadvisor 评级 5.0/5

ForeverExplorers Couples - 03/01/2020 经 TripAdvisor 认证的评论

Stayed for a few nights to celebrate a special occasion. We were greeted with a warm welcome and the hotel and all the staff were very accommodating! One of the best stays and we’ll definitely return!

Wow ForeverExplorers, thank you so much for your amazing 5 star review about your stay with us at Novotel Canary Wharf we are thrilled that this was one of your best stays. We can't wait to welcome you back soon. Kind regards. Jacqui McMillan - General Manager

Very OK

Tripadvisor 评级 5.0/5

w0utervanlinden Business - 29/12/2019 经 TripAdvisor 认证的评论

Very OK - as always (although this time there was no complimentary upgrade). Very efficient checkin and checkout. Nice bar - very clean room. Sufficient space in the room and good quality of bed. Will come back next month !

Thank you so much for this lovely review and of course I am thrilled to read that you are coming back to stay in 2020. We are really looking forward to it. Kind regards. Jacqui McMillan - General Manager

Fantastic hotel

Tripadvisor 评级 5.0/5

edwardsO3774UP Couples - 28/12/2019 经 TripAdvisor 认证的评论

Exceeds all expectations. Very friendly staff, nothing is too much trouble. Fantastic views of the city of London from the rooftop bar. Excellent location when visiting the O2, only one tube stop away from the venue.

Thank you for this fantastic 5 star review and rating. I am thrilled with your feedback and so pleased that you enjoyed your time with us so much. We are really looking forward to welcoming you back in the future. Kind regards. Jacqui & The Canary Wharf Family

Partners birthday

Tripadvisor 评级 5.0/5

36kayleighl Couples - 18/12/2019 经 TripAdvisor 认证的评论

So, I booked this hotel for my partners birthday. I booked a standard double. Which, for a standard double was amazing. Spacious, views were lovely. I have to bow down to the lady who checked us in though. Ines was absolutely lovely. She couldn't of made us feel more welcome (without being cheesy). Ines definitely deserves recognition for her work. She is a credit to your hotel.

We love your 5 star review 36kayleighl, we are so delighted to read what a great stay you had with us. Ines is delighted with her personal mention and will be rewarded. I am very lucky to have her in my hotel. I hope we can welcome you back soon. Kind regards. Jacqui McMillan - General Manager

Classic Novotel Hotel brand features, great location, good service

Tripadvisor 评级 4.0/5

Pra50 Family - 21/11/2019 经 TripAdvisor 认证的评论

The property checks all the Novotel brand boxes. It has a great location, good service, satisfying breakfast, along with city skyline views from the top floor restaurant. The rooms are comfortable. Excellent choice for people looking for a Canary Wharf location. Only negative at present is all the construction activity, an unavoidable feature in the area.

Thank you Pra50 for your lovely feedback about your stay with us. I am sorry about the construction work going on but as you said it is unavoidable currently in this part of the city, there is so much going on. I am glad that you did enjoy your time with us and of course the amazing views. I hope we can welcome you back in the future. Kind regards. Jacqui McMillan - General Manager

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