宜必思伦敦多克兰埃克赛尔酒店 3 星

客户意见评级 (ALL 评级) 4.3/5 1,037 评论

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9 Western Gateway, Royal Victoria Dock, E16 1AB 伦敦, 英国

描述

酒店其他优惠

  • 整个酒店都提供免费无线网络

  • 诺富特伦敦 ExCel 酒店的共享停车场遵循先到先得原则。18 英镑/24 小时

  • 步行 2 分钟即可到达艾克塞尔会展中心和阿联酋缆车站，方便前往 O2 体育馆

  • 从多克兰轻轨站前往伦敦城市机场需要 4 站路 - 15 分钟车程

  • 宜必思伦敦 ExCeL 餐厅和 24 小时供应的小吃

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酒店位置

宜必思伦敦多克兰埃克赛尔酒店

9 Western Gateway, Royal Victoria Dock
E16 1AB 伦敦
英国

GPS:51.50756, 0.026393

电话
传真 +44 20 7055 2310

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 早餐
  • 酒吧
  • 100% 无烟酒店

Ibis London ExCeL Restaurant

觉得饿了？无需离开酒店：宜必思伦敦 ExCeL 餐厅菜单的灵感来自全球冒险精神，包含每一位客人喜爱的美食，从美味披萨和沙拉到芳香四溢的汤，以及正餐风格的理想美食，一切应有尽有。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  1,037 评论

TripAdvisor 评级  3.8/5  2,747 评论

卓越奖 2025

Pay but no stay policy

Tripadvisor 评级 2.0/5

Rob-2483 商务住宿 - 经 TripAdvisor 认证的评论

Stayed here in April, travel to London every week & stay in hotels, came across this one & everything seemed fine, so fine that I decided to book for another week in July. Used by Accor account to book it but at booking stage it cancelled my booking but took my money. Called the hotel & they notified me that the system made a mistake & the booking team would contact me with a proposal to either rebook the room or give me my home back. Never got the call! Got an email informing me that I need to provide that I actually ever had a booking & to send a bank statement to prove my payment. The next evening I went to the hotel & spoke to the receptionist, she took my info & told me the system had cancelled my booking. I asked her what could see do & the answer was for me to contact the booking team. I explained to her that it wasn’t my issue as it’s the hotel booking system & I would expect the hotel / booking team to contact me. I asked for a manager but there was no manager available that day. Seems legit not! Anyways Ibis own me 218 pound & I will most likely never get it. All I can say is if you want to stay in a Ibis maybe think about a Premier inn unless you like throwing money away!

Dear Rob-2483, Thank you for taking the time to share your feedback, and I’m very sorry to hear about the confusion and inconvenience you experienced following your attempted booking for July. I’d like to clarify that our Reservations team had indeed been in contact with you prior to your review, advising that we had encountered a technical issue during the booking process. They also provided flexibility by offering to either reinstate the reservation for July or proceed with a full refund—pending your confirmation. We completely understand how frustrating it must have been to face such an issue, particularly after a smooth initial stay in April. Please rest assured that the situation was not taken lightly, and our team made every effort to communicate transparently and work toward a suitable resolution, despite the system error. We sincerely apologise once again for the inconvenience caused and would like to assure you that we remain committed to resolving this. If you haven’t yet confirmed how you’d prefer to proceed—whether to rebook for July or receive a refund—please do let us know at your earliest convenience, and we’ll ensure this is handled without further delay. Kind regards, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

great stay, would recommend

Tripadvisor 评级 5.0/5

Ivan Z 经 TripAdvisor 认证的评论

Picked the hotel because it was close to the expo. The room has been kept clean troughout the entirety of the stay. Lily and Sully stand out. One made sure I felt like home while the others attention to detail made sure everything was just right.

Dear 1ivanz, Thank you so much for your kind review—we’re delighted to hear you had a great stay with us! It’s wonderful to know our location near the ExCeL suited your plans, and even better to hear that Lily and Sully made such a positive impression. They’ll be thrilled to know their attention and care helped you feel right at home—we agree, they’re absolute stars! We truly appreciate your recommendation and look forward to welcoming you back next time you’re in the area. Best, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

Excellent team

Tripadvisor 评级 5.0/5

LorettaBird 商务住宿 - 经 TripAdvisor 认证的评论

Liliana and her team could not have been more helpful - excellent customer service., providing us with a very comfortable stay. Some of the furnishings could be more comfortable in the lounge and maybe 2 members of staff at the bar but the service was always very helpful.

Dear LorettaBird, Thank you for your kind words and for highlighting the excellent service from Liliana and the team—I'll make sure they hear your praise; it’ll absolutely make their day! We’re so pleased to know you had a comfortable stay with us. And thank you as well for the helpful suggestions regarding the lounge furnishings and bar staffing—we’re always looking for ways to enhance our guest experience, and feedback like yours helps us do just that (comfort is key, and no one likes to wait too long for a well-earned drink!). We hope to welcome you back again soon for another relaxing stay. Best, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

No working air conditioner - only heating - no cooling.

Tripadvisor 评级 1.0/5

Bf2ivanhoe 商务住宿 - 经 TripAdvisor 认证的评论

No working air conditioner. Only heating, no cooling. I was offered another room which had the same problem. They did install a portable fan that sounds about the same as an aircraft jet engine and it didn't cool the room. It just made noise and moved the air around. I will definitely not stay here again. Even if you are going for a conference on the Excel area I advice you to find another hotel. The staff is super friendly though. If they manage to fix the AC during my stay I will remove my review. But if you are reading this. They didn't.

Dear Bf2ivanhoe, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about the issues you experienced with the air conditioning during your stay. We completely understand how frustrating it must have been, especially when comfort is key—whether for rest or conference recovery. While I’m pleased to hear that our team left a positive impression with their friendliness and willingness to assist, I regret that we weren't able to resolve the cooling issue to your satisfaction during your stay. We're actively addressing the AC system to ensure future guests don’t experience the same inconvenience, and your input is helping us drive that improvement. Should your travels bring you back to the ExCeL area in the future, we’d love the opportunity to provide you with a much more comfortable and enjoyable stay. Best, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

Good clean value for money.

Tripadvisor 评级 5.0/5

Stu S 经 TripAdvisor 认证的评论

The hotel is a budget hotel in London, but the qualities is very good. The bed was very soft. The pillows were good and the room was extremely clean. The star of the show was Azzi who was the front of house person when I went there he was extremely accommodating extremely knowledgeable and is a credit to the ibis. Also he gave me some free cookies which always helps. The bar food was a good quality and not overly expensive. I’ll definitely stay here again. Also, it’s only a stones throw from London City Airport with a short ride on the light railway to get there.

Hey 443stus, Thank you for your wonderful review! We're delighted to hear that you found great value in your stay and appreciated the comfort and cleanliness of our hotel. A special shoutout to Azzi—he truly is a star! We’re so pleased to hear that his warm hospitality and knowledge made a lasting impression (and that the free cookies added a little extra sweetness to your stay!). Your kind words will certainly be shared with him. It’s also great to know you enjoyed the bar food and found our location convenient for London City Airport. We can’t wait to welcome you back for another fantastic stay! Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

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其他网络用户评价我们的酒店

  • 1,037 评论 9.3/10 位置
  • 1,373 评论 6.5/10 房间
  • 1,233 评论 8.8/10 服务
  • 37 评论 7.5/10 上网
  • 609 评论 6.9/10 清洁度
  • 525 评论 6.7/10 早餐

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