宜必思伦敦多克兰埃克赛尔酒店 3 星

客户意见评级 (ALL 评级) 4.2/5 1,102 评论

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描述

酒店其他优惠

  • 整个酒店都提供免费无线网络

  • 诺富特伦敦 ExCel 酒店的共享停车场遵循先到先得原则。18 英镑/24 小时

  • 步行 2 分钟即可到达艾克塞尔会展中心和阿联酋缆车站,方便前往 O2 体育馆

  • 从多克兰轻轨站前往伦敦城市机场需要 4 站路 - 15 分钟车程

  • 宜必思伦敦 ExCeL 餐厅和 24 小时供应的小吃

我们的客房

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酒店位置

宜必思伦敦多克兰埃克赛尔酒店

9 Western Gateway, Royal Victoria Dock
E16 1AB 伦敦
英国

GPS:51.50756, 0.026393

抵达和交通

酒店服务

办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 餐厅
  • 轮椅可通行
  • 无限网络
  • 早餐
  • 酒吧
  • 100% 无烟酒店
酒店附近
  • 停车

Ibis London ExCeL Restaurant

觉得饿了?无需离开酒店:宜必思伦敦 ExCeL 餐厅菜单的灵感来自全球冒险精神,包含每一位客人喜爱的美食,从美味披萨和沙拉到芳香四溢的汤,以及正餐风格的理想美食,一切应有尽有。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  1,102 评论

TripAdvisor 评级  4.0/5  2,701 评论

An excellent stay and I hope to return

Tripadvisor 评级 5.0/5

Emile D 经 TripAdvisor 认证的评论

A very well run hotel at this location. I had an excellent stay thanks to the help of Zeno and Lilian, who went out of their way to assist me when I showed up having made a huge mistake on my reservation. Good customer service makes all the difference!

Unfortunate

Tripadvisor 评级 3.0/5

Brige1991 Couples - 经 TripAdvisor 认证的评论

I’m giving it a 3 because it served its purpose as a hotel to lay our heads for the night. The staff were welcoming on arrival and tried to be as accommodating as possible. The room was small. In terms of sleep you could hear a lot, doors banging, toilet was dripping all night because of the flush being on constant. The pillows were uncomfortable. The bed was mediocre. The shower - it kept having like 2-3 second blasts of boiling water so I had to have the temperature really low which was uncomfortable. It burnt my chest. The breakfast was average - limited options but enough there to be honest. I’d rather pay the extra 20-30 and go to a premier inn. Unfortunately I won’t be using ibis again.

Hi Brige1991, Thank you for taking the time to share your detailed feedback. We're sorry to hear that your stay did not meet your expectations and we sincerely apologize for the issues you encountered. Your comments regarding the room size, noise levels, uncomfortable pillows, and inconsistent shower temperature are concerning, and we will address these with our maintenance and housekeeping teams. We appreciate your positive remarks about our staff's welcoming and accommodating nature. However, we understand that the overall experience was not satisfactory, and we regret that this has impacted your view of our hotel. Your feedback is invaluable to us, and we will use it to make necessary improvements. We hope you might reconsider staying with us in the future so we can provide you with a better experience. Thank you again for your honesty. Kind regards, Aurelija Revuckaite Guest Experience Manager

Great view of the River and o2.

Tripadvisor 评级 5.0/5

rajesh p 经 TripAdvisor 认证的评论

I came here late evening got my key card in few mins. I was on the second floor great view of the River and O2. The room had Large TV, tea/coffee tray plus water bottle. The En-suite shower room & WC was nice and clean. Nice big Fluffy towels. I had a good sleep nice big bed. The Breakfast was brilliant too. Thank you to all the staff.

Hey rajesh4cat, Thank you for your wonderful review! We're thrilled that you enjoyed the stunning view of the River and O2 from your room. It's great to hear that the check-in process was smooth and that you appreciated the amenities, including the large TV, tea/coffee tray, and water bottle. We're glad the en-suite shower room and WC met your expectations and that you found the bed comfortable for a good night's sleep. Your compliments about our breakfast and staff are much appreciated. We look forward to welcoming you back for another pleasant stay! Kind regards, Aurelija Revuckaite Guest Experience Manager

Great location and great staff

Tripadvisor 评级 5.0/5

K6646URmikeg 商务住宿 - 经 TripAdvisor 认证的评论

The hotel was incredibly convenient for the conference centre, the room was quiet, clean, and about right in size The staff were very friendly and very genuine with it A big shout out to the breakfast crew, and Sultan and Nel today was great Sultan especially went out of his way to make me smile, and it got my day off to the best start possible. I saw how he managed his team and it was very good, lots of integrity and capability.

Hi K6646URmikeg, Thank you for your fantastic review! We are delighted to hear that you found our location convenient and appreciated the quiet, clean rooms. It's wonderful to know that our staff made such a positive impression, particularly Sultan and Nel. We're glad Sultan could brighten your day and that you recognized his exceptional leadership and integrity. Your kind words will be shared with the entire team, and we look forward to welcoming you back for another great stay! Kind regards, Aurelija Revuckaite Guest Experience Manager

Fabulous as always!

Tripadvisor 评级 5.0/5

clairehA7390WG 经 TripAdvisor 认证的评论

Excellent service at the Ibis London ExCel Docklands. Extra special thanks to Sultan who went the extra mile to find the decaf teabags at breakfast! What a super star he is! He's an absolute credit to you with his polite & helpful personality. Thank you.

Hey clairehA7390WG, Thank you so much for your wonderful review! We are thrilled to hear that you had an excellent experience at the Ibis London ExCel Docklands. Sultan will be delighted to know that his efforts to provide exceptional service have been recognized and appreciated. Your kind words about his helpful and polite personality truly mean a lot to us. We look forward to welcoming you back soon and ensuring your stay is fabulous as always! Thank you once again. Kind regards, Aurelija Revuckaite Guest Experience Manager

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其他网络用户评价我们的酒店

  • 984 评论 9.2/10 位置
  • 1,349 评论 6.6/10 房间
  • 1,121 评论 8.4/10 服务
  • 41 评论 7.7/10 上网
  • 608 评论 6.6/10 清洁度
  • 468 评论 6.7/10 早餐
  • 149 评论 8.2/10 氛围
  • 5 评论 1.4/10 运动休闲

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