Novotel London Excel bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 809 ulasan

Keistimewaan hotel

  • Terletak di seberang ExCel Exhibition Centre

  • 3 menit berjalan kaki dari stasiun Royal Victoria

  • Pengalaman bersantap santai dalam suasana bergaya

  • Area pertemuan untuk segala kebutuhan konferensi Anda

  • Akses internet gratis di semua kamar tamu

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Hotel yang disetujui ALLSAFE

Lokasi hotel

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
Britania Raya

GPS:51.507933906029066, 0.0232424366007321

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Singkatnya
Di properti
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Bar
  • Meeting rooms

UPPER DECK RESTAURANT

Manjakan lidah Anda di Novotel. Nikmati berbagai masakan lokal dan internasional, sederhana namun autentik, dalam suasana santai. Untuk makan atau sekadar minum, restoran kami memiliki ciri khas yang hanya dapat Anda temukan di Novotel.

Akomodasi kami

Dengan desain kontemporer yang lapang dan dapat disesuaikan, kamar Novotel benar-benar tempat untuk menikmati hidup. Sempurna untuk semua kebutuhan Anda.

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Peringkat ALL  4.2/5  809 ulasan

Peringkat TripAdvisor  4.0/5  3.032 ulasan

Terrible experience... and extremely gross room (#917)

Catatan Tripadvisor 1.0/5

S3617PDrafaelr Bisnis - Ulasan TripAdvisor tersertifikasi

Very unpleasant... I'm definitely NOT going back to this hotel. - Found toenail clippings on the floor right next to the bed. - The carpet was full of stains and felt extremely dirty. - The phones were not working, so communication was via WhatsApp if needed.

Hi S3617PDrafaelr, Thank you for taking the time to complete the Trust You Survey in regards to your recent stay at the Novotel London Excel As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues that you have encountered.. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. We hope to have an opportunity to better your experience with us whenever your travels bring you back to London. Warm Regards, Aurelija Revuckaite Guest Experience Manager

One night stay

Catatan Tripadvisor 2.0/5

828valh Keluarga - Ulasan TripAdvisor tersertifikasi

My son and grandson stayed for one night 14th Jan. They really enjoyed their stay but on returning home my 12 year old grandson realised he'd left a t shirt behind. We rang rhe hotel and were told to WhatsApp a housekeeping team number one sent and ignored 2nd sent and reply looking into nothing received since Poor service

Hi 828valh, Thank you for sharing the experience with us. I am very saddened to read that you have faced difficulties getting through to us regarding your grandsons lost property. The experience you have described is not characteristic of the service levels our associates strive to provide and I will be happy to look into this matter for you into further. Please kindly contact me on aurelija.revuckaite@accor.com with further details of the stay and i will personally ensure we resolve this matter urgently for you. Kind regards, Aurelija Revuckaite Guest Experience Manager

Spectacular Customer experience from Floria

Catatan Tripadvisor 5.0/5

884zeeh Couples - Ulasan TripAdvisor tersertifikasi

Stayed there for one night and the room was immaculate and had our needs attended to by Floria. Novotel Excel is lucky to have you. The best room I have stayed in has to be room 525. 10/10 service. Thanks!

Hey 884zeeh, Thanks so much for sharing your thoughts! So pleased to see you were looked after by Florin and the rest of the team. Hope to see you back soon in house. Warm regards, Aurelija Revuckaite Guest Experience Manager

Young Voices Coir

Catatan Tripadvisor 4.0/5

Brtgzd Ulasan TripAdvisor tersertifikasi

was a good stay for us. nice location, nice and very friendly staff. Florin at the reception was very helpful and he provided many toys for my little one who was active non stop and helped a lot. Thanks to Florin. strongly recommended

Hey Brtgzd, Thanks for all the cool comments. So glad you had a fantastic Accor experience. SEEYOUSOON <3 Kind regards, Aurelija Revuckaite Guest Experience Manager

Suites are amazing

Catatan Tripadvisor 5.0/5

Adrian k Ulasan TripAdvisor tersertifikasi

We got an upgrade on our room to one of the suites. Great views, loads of space and on a par with many 5 star hotels we have stayed in. Such a good price for amazing rooms. Shafiq was instrumental in getting us the deal and is credit to his company for his courtesy and professionalism.

Hey Z8359IEadriank, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Novotel London Excel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying with us and we hope you choose to create more memories here whenever your travels bring you back to London. Warm regards, Aurelija Revuckaite Guest Experience Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 742 ulasan 8.9/10 Lokasi
  • 1.133 ulasan 7/10 Kamar
  • 1.092 ulasan 7.4/10 Pelayanan
  • 18 ulasan 5.7/10 Internet
  • 523 ulasan 6.3/10 Kebersihan
  • 517 ulasan 6.7/10 Sarapan
  • 303 ulasan 4.8/10 Makanan
  • 254 ulasan 4.8/10 Kesepadanan nilai

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