Novotel London Excel bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.596 ulasan

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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, Britania Raya

Deskripsi

Keistimewaan hotel

  • Terletak di seberang ExCel Exhibition Centre

  • 3 menit berjalan kaki dari stasiun Royal Victoria

  • Pengalaman bersantap santai dalam suasana bergaya

  • Area pertemuan untuk segala kebutuhan konferensi Anda

  • Akses internet gratis di semua kamar tamu

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Lokasi hotel

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
Britania Raya

GPS:51.507933906029066, 0.0232424366007321

Telepon
Fax +44 20 7540 9710

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

UPPER DECK RESTAURANT

Manjakan lidah Anda di Novotel. Nikmati berbagai masakan lokal dan internasional, sederhana namun autentik, dalam suasana santai. Untuk makan atau sekadar minum, restoran kami memiliki ciri khas yang hanya dapat Anda temukan di Novotel.

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  1.596 ulasan

Peringkat TripAdvisor  4.2/5  3.629 ulasan

Sertifikat keunggulan 2025

Beautiful location but sadly bad experience due to my room being flooded prior to checkin

Catatan Tripadvisor 3.0/5

davidiwanow Ulasan TripAdvisor tersertifikasi

The staff were wonderful on check-in and provided me with an upgraded room to a suite 248 which was appreciated. It was late and I watched a bit of TV and sat on the couch and talked to some friends on the phone when I was getting ready for bed I took off my shoes only to discover that I was standing in a pool of water. The carpet was soaked on both sides of the bed so at 1133pm I went downstairs to inform the front desk staff. The initial conversation seemed to feel more like I was being blamed for the flooding but he assured me that he would sort out moving me to a new room. I then went back upstairs and waited for almost an hour before I went back downstairs only to be informed that the other staff member went home and didn't pass on any details about the flooding issue. I then spoke to the front office manager who had just started and was standing next to the staff member when I reported the issue earlier but had apologized and advised that no handover notes had been made before they went home for the evening. I provided photos and video showing the extent of the flooding and in fairness the front office manager did quickly resolve the issue of finding me a new room so I could get some sleep. The new suite 748 was beautiful and I did get a good nights sleep but less sleep than I originally planned due to the late night room shuffle. These types of things happen and the front office manager did his best to resolve the situation but more care could be taken by staff to ensure rooms are ready for guest arrival and when an issue is raised to staff it's taken seriously the first time and they aren't blamed and ignored. The WiFi was fast at 100mb/s which is great and the location to London ExCel can't be beaten as it's just 150 meters away. There is Custom House DLR and Elizabeth line just a few minutes walk away. I would say the price/value for money and the location is really good it's just a shame that I had a bad guest experience. The noise level was almost zero which was rare for a central London hotel room.

Early check in by Catherine

Catatan Tripadvisor 5.0/5

亦婷 朱 Ulasan TripAdvisor tersertifikasi

The location and service is good. The hotel looks really nice

Dear V8517QY_ Thank you, for your kind review. We’re happy to hear that you enjoyed the early check-in, our location, and the service. It’s great to know you found the hotel beautiful as well. We look forward to welcoming you back again soon! Regards Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Spectacular stay

Catatan Tripadvisor 5.0/5

Meharpal G Ulasan TripAdvisor tersertifikasi

Absolutely lovely night’s, Rayan was incredibly helpful! Room was stellar and food was amazing. Best value for money near Excel centre

Dear Meharpalg, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that your check-in experience with Rayan met your expectations. Our team strives to provide consistent service, and your acknowledgment is greatly appreciated. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Very good

Catatan Tripadvisor 5.0/5

Toby H Ulasan TripAdvisor tersertifikasi

5. Check in with Smith was excellent. He helped me a great deal. Acomodating and knowledgeable. I have stayed her many times and often check in is a bit hit or miss but today fantastic.

Dear Toby H, Dear Toby H, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that your check-in experience with Smith met your expectations. Our team strives to provide consistent service, and your acknowledgment is greatly appreciated. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Hospitality was good. Smit at the lobby guided us well.

Catatan Tripadvisor 5.0/5

Preetam R Ulasan TripAdvisor tersertifikasi

Hospitality was good. Smit at the lobby guided us well. Food was decent enough and ambience was really good to experience!

Dear Preetamr2019, Dear Toby H, Thank you for your positive feedback regarding your recent stay. We are pleased to hear that your check-in experience with Smith met your expectations. Our team strives to provide consistent service, and your acknowledgment is greatly appreciated. Mehwish Farzan Guest Experience Coordinator Novotel London Excel

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.576 ulasan 9.3/10 Lokasi
  • 2.159 ulasan 6.8/10 Kamar
  • 2.389 ulasan 8.6/10 Pelayanan
  • 36 ulasan 7/10 Internet
  • 995 ulasan 6.3/10 Kebersihan
  • 985 ulasan 5.9/10 Kenyamanan
  • 838 ulasan 7.8/10 Sarapan

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Semua hotel kami di LONDON

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.