Novotel London Excel bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.540 ulasan

Jaminan Harga
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7 Western Gateway, Royal Victoria Dock, E16 1AA LONDON, Britania Raya

Deskripsi

Keistimewaan hotel

  • Terletak di seberang ExCel Exhibition Centre

  • 3 menit berjalan kaki dari stasiun Royal Victoria

  • Pengalaman bersantap santai dalam suasana bergaya

  • Area pertemuan untuk segala kebutuhan konferensi Anda

  • Akses internet gratis di semua kamar tamu

Akomodasi kami

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Lokasi hotel

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
Britania Raya

GPS:51.507933906029066, 0.0232424366007321

Telepon
Fax +44 20 7540 9710

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

UPPER DECK RESTAURANT

Manjakan lidah Anda di Novotel. Nikmati berbagai masakan lokal dan internasional, sederhana namun autentik, dalam suasana santai. Untuk makan atau sekadar minum, restoran kami memiliki ciri khas yang hanya dapat Anda temukan di Novotel.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.3/5  1.540 ulasan

Peringkat TripAdvisor  4.0/5  3.408 ulasan

Sertifikat keunggulan 2024

Very close to ExCel

Catatan Tripadvisor 4.0/5

David B Ulasan TripAdvisor tersertifikasi

The location is perfect if you attend an event at ExCel - it's within easy walking distance, and so is Custom House DLR Station. My room was large and comfortable. Breakfast was very simple. Not what you'd expect at a four-star hotel. Dinner was quite good. The front desk and restaurant staff did their job but were neither really friendly or professional. Most of them didn't look very motivated.

Dear davidbE7626JD, Thank you for taking the time to share your feedback. We’re pleased to hear that our location was convenient for your visit to the ExCeL, and that you found your room spacious and comfortable. Your comments regarding breakfast and staff service are important to us. We strive to deliver a welcoming and high-quality experience, so we're sorry to hear that certain areas did not meet your expectations. We’ll share your feedback with the team to help us improve the breakfast offering and staff motivation, ensuring a more positive atmosphere for our guests. Thank you again for your valuable insights, and we hope to welcome you back in the future. Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Lovely friendly hotel with professional staff.

Catatan Tripadvisor 5.0/5

helen l Ulasan TripAdvisor tersertifikasi

Even was a wonderful server, and food was spectacular. Best salmon I’ve ever had. I have stayed before and the pillow situation isn’t much better - just friendly feedback - they are lumpy and hard. We need that little bit of comfort in a strange sleeping environment. But I can’t knock the rest of the hotel Staff are wonderful!

Hey helenIQ7856VP, Thank you for your lovely review and for your continued support! We’re thrilled to hear that our team, especially Eban, made your experience memorable, and we're delighted you enjoyed the salmon. We appreciate your feedback on the pillows, and we're sorry they didn’t meet your comfort needs. Your comments are invaluable to us, and we’ll certainly take them into account as we continuously work to improve our guests' experience. Looking forward to welcoming you back for another fantastic stay! Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

WTM 2024 accomodation and meeting room experience!

Catatan Tripadvisor 5.0/5

Financials D Ulasan TripAdvisor tersertifikasi

We had a great stay during WTM 2024! We had great service by the meetings team and all the staff was really helpful in everything we needed for our meeting room, which was also an excellent choice for our business meetings. Special thanks to Irene and Marta for their assistance, and all the team of course!!!

Dear financialsd, Thank you for your wonderful feedback! We’re delighted to hear that your stay during WTM 2024 was a great experience and that our team could provide the support you needed for your meetings. It’s fantastic to know that the meeting room met your business needs, and I’ll be sure to pass along your special thanks to Irene, Marta, and the entire team—they’ll be thrilled to hear your kind words! We look forward to welcoming you back in the future. Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

The bad experience ever

Catatan Tripadvisor 1.0/5

Daniash11 Ulasan TripAdvisor tersertifikasi

This is the worst hotel I have ever stayed at. The room cleanliness is terrible, the bed mattress seems like it hasn’t been changed in years, and the pillows are disgusting and flat. The bed has an unpleasant smell, and the price of the stay is extremely high for such a poor experience. The reception staff are unfriendly. I would not recommend this hotel to anyone. I even discussed canceling the rest of my stay, but no one responded, as their only concern seems to be money. I will be posting photos and a review on TripAdvisor.

Dear Daniash11, Thank you for your feedback. I'm very sorry to hear about the issues you encountered and that we did not meet your expectations during your stay. We take cleanliness and comfort very seriously, and I regret that you experienced anything less. Please note that all our mattresses were replaced less than 10 months ago to ensure a comfortable sleep experience for our guests. I apologize if this did not come through in your room. I also regret any impression of unresponsiveness from our team and am disappointed to hear that you did not feel supported by us during your stay. I’ll be addressing your feedback directly with our housekeeping and front desk teams to ensure we learn from your experience and prevent such issues going forward. If there’s anything we can do to make things right, please feel free to reach out. Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Great place

Catatan Tripadvisor 5.0/5

Ludmila D Ulasan TripAdvisor tersertifikasi

We were very satisfied. The hotel is very nice and clean. The staff is very friendly and helpfull. The hotel is situated in a good place - close to metro station, so the connection to the London centre is great. There is a cable car over the River Thames nearby.

Dear ludmilad512, Thank you for sharing such positive feedback! We're delighted to hear you enjoyed your stay, from the cleanliness and friendliness of our team to the convenience of our location. It’s wonderful that you took advantage of the nearby metro and cable car for easy access to central London and local sights. We hope to welcome you back for another satisfying stay soon! Best, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.235 ulasan 9.1/10 Lokasi
  • 1.735 ulasan 6.8/10 Kamar
  • 1.479 ulasan 7.4/10 Pelayanan
  • 37 ulasan 3.8/10 Internet
  • 806 ulasan 6.1/10 Kebersihan
  • 630 ulasan 6.8/10 Sarapan
  • 359 ulasan 5.6/10 Makanan
  • 346 ulasan 5.1/10 Kesepadanan nilai

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