ibis London Excel Docklands bintang 3

Catatan tamu Avis (Peringkat ALL) 4.2/5 1.075 ulasan

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Deskripsi

Keistimewaan hotel

  • WiFi gratis di seluruh hotel

  • Parkir bersama Novotel London ExCeL dengan layanan first-come-first-served. EUR 18/24 JAM

  • 2 menit berjalan kaki ke ExCeL Convention Centre dan Emirates Cable Car untuk ke O2 Arena

  • 4 perhentian naik Docklands Light Railway ke Bandara Kota London - 15 menit

  • Tersedia Restoran Ibis London ExCeL dan camilan 24 jam

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Lokasi hotel

ibis London Excel Docklands

9 Western Gateway, Royal Victoria Dock
E16 1AB LONDON
Britania Raya

GPS:51.50756, 0.026393

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok
Di dekat properti
  • Parkir

FOGG'S

Merasa lapar? Anda tidak perlu beranjak dari hotel: terinspirasi oleh semangat petualangan global, menu di restoran ibis London ExCeL sarat dengan favorit semua orang, mulai dari pizza lezat dan salad hingga sup sedap dan sajian makan malam rumahan.

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Peringkat ALL  4.2/5  1.075 ulasan

Peringkat TripAdvisor  4.0/5  2.736 ulasan

One not to be missed

Catatan Tripadvisor 5.0/5

Alan W Ulasan TripAdvisor tersertifikasi

Probably the friendliest staff I have ever encountered in a hotel clean lots of complimentary stuff great views over the docks easy reach of all amenities in the area quite cable cars 5 minutes walk away great views of London by night highly recommended.

Dear G3278GYalanw, Thank you for your fantastic review! We’re thrilled to hear that our team made such a positive impression on you and that you enjoyed the views, amenities, and convenient location. It’s great to know you’d highly recommend us! We look forward to welcoming you back for another memorable stay. Best, Aurelija Revuckaite Guest Experience Manager Novotel & ibis London ExCeL

Great customer service

Catatan Tripadvisor 5.0/5

WillN1 Bisnis - Ulasan TripAdvisor tersertifikasi

Stayed at this Ibis Excel Dockland for two nights whilst attending a conference at the Excel. Great stay from start to finish. Rooms are modern and comfortable. Breakfast had a great selection. The staff were polite and helpful. Special mention to Azzy who really went out his way to help during my stay. Excellent customer service and would recommend staying here to friends and family.

Dear WillN1, Thank you so much for your kind feedback! We’re thrilled to hear that you had a great stay with us at Ibis Excel Docklands. It’s wonderful to know that you found our rooms modern and comfortable, and that you enjoyed the breakfast selection. We’re especially grateful for your kind mention of Azzy—he will be so pleased to hear that his efforts made a positive impact on your stay. I will be sure to pass along your appreciation to him. Your recommendation means a lot to us, and we truly hope to welcome you back in the future! Best regards, Aurelija Revuckaite Guest Experience Manager

Outstanding

Catatan Tripadvisor 5.0/5

hrhnorth Keluarga - Ulasan TripAdvisor tersertifikasi

An excellent experience- brilliant hotel for the cost and I have never used an Ibis before but I will certainly do so again. The staff were fantastic- from reception to the breakfast chef and waiting staff. Nothing was too much trouble and they were so friendly. Had an issue with the TV in room- quick what’s app sent to reception and they swiftly came to the room to resolve it. Room- clean, modern, great design and an extremely comfortable bed. Shower was excellent and very clean. Breakfast- probably the best budget hotel breakfast I have ever had. Great cooked breakfast, selection of pastries and other items. Excellent coffee and juices. Overall- definitely the best hotel I’ve been to in this price range and a fantastic stay. Highly recommend

Dear hrhnorth, Thank you so much for sharing your outstanding feedback! We are thrilled to hear that you had an excellent experience with us and that our team exceeded your expectations. It’s wonderful to know that you enjoyed the comfort and cleanliness of your room, as well as the breakfast offering, which we aim to make as varied and enjoyable as possible for our guests. We’re delighted that your TV issue was resolved quickly and efficiently. We always strive to provide the best service, and your recommendation truly means the world to us. We look forward to welcoming you back for another great stay. Best regards, Aurelija Revuckaite Guest Experience Manager

Far from New Room

Catatan Tripadvisor 2.0/5

lfcmad2002 Couples - Ulasan TripAdvisor tersertifikasi

Picked the this hotel based on price, so not sure why i expected more, but since the room was described as new i thought what could go wrong. Check in was so due to Being the 31st and only two desks )bit like an airport check in) On entering the room it had this Old smell. The bathroom looked Like a mix between a airplane and once of those sliding door ones on a train. The sink was filthy, yellow stained. There was a burn stain on carpet. The sofa bed seat was broken. We were very tired and hungry and since the Q was still big we went to China Palace for dinner ( best ever) We then decided to Skip the celebration’s due to the weather and go back to Room to watch on TV. The TV had no signal, By this time we gave up and just went to sleep. The next day again a Q at desks so we went out. On return i Mentioned the TV to reception and they were going to send maintenance up, but since it said no signal it was pointless,and who wants someone coming in room when all you want is to Have a shower and relax (don’t get me started on the shower) What we should have got was offered a new room. Anyway Breakfast was ok. Certainly don’t be fooled by the wording New Room as it’s far from That. First time in London For New Year and will Be Last time i stay in this Ibis.

Hi lfcmad2002, Thank you for sharing your feedback. We sincerely apologize for the experience you had during your stay. It's disappointing to hear that the room did not meet your expectations, and we regret the issues with cleanliness, the TV, and the condition of the bathroom. We aim to provide a comfortable and enjoyable stay for all our guests, and we will certainly look into these matters to ensure improvements are made. We also apologize for the delays during check-in and understand how frustrating this must have been, especially during the holiday period. Your comments will help us improve our service and facilities moving forward. Thank you again for your feedback, and we hope you'll consider giving us another opportunity to serve you better in the future. Kind regards, Aurelija Revuckaite Guest Experience Manager

Cheap and not so cheerful

Catatan Tripadvisor 2.0/5

Quest22335705793 Ulasan TripAdvisor tersertifikasi

Cheap and not so cheerful. Room had dirty splash marks on ceiling, shower water didn't drain and threatened to overflow so had to keep turning water off. Carpets in main corridors on level 3 were full of stain marks. Air conditioning didn't work, tv kept randomly turning itself on. Downstairs in bar, there was only one person serving after an event at the Excel, so there was a long, slow queue. On a plus, the hotel was ideally located with a 2 minute walk to the excel centre. I won't be staying there again.

Hi Quest22335705793, Thank you for sharing your feedback, and I am very sorry to hear about the issues you experienced during your stay. I completely understand your frustrations, and I apologize for the condition of the room, the problems with the shower, and the issues with the air conditioning and TV. This is certainly not the standard we aim to provide. I also regret that the service in the bar was slow, especially after a busy event. We will review staffing levels to ensure that guests are properly attended to during peak times. Your comments are invaluable, and I will ensure that these issues are addressed with the team to improve future guest experiences. While I regret that your stay was not as expected, we would appreciate the chance to welcome you back in the future to provide you with a better experience. Best regards, Aurelija Revuckaite Guest Experience Manager Novotel & Ibis London ExCeL

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