Novotel London Greenwich bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.669 ulasan

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173-185 Greenwich High Road, SE108JA LONDON, Britania Raya

Deskripsi

Keistimewaan hotel

  • KA yang menghubungkan Anda ke pusat kota London

  • Family rooms with extra sofa beds

  • Parkir aman di hotel

  • Fully-equipped gym and sauna

  • Akses mudah ke Canary Wharf dan O2 Arena

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Lokasi hotel

Novotel London Greenwich

173-185 Greenwich High Road
SE108JA LONDON
Britania Raya

GPS:51.477798, -0.013504

Telepon
Fax +44 20 8312 6810

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

RESTAURANT

Manjakan lidah Anda di Novotel. Nikmati berbagai masakan lokal dan internasional, sederhana namun autentik, dalam suasana santai. Untuk makan atau sekadar minum, restoran kami memiliki ciri khas yang hanya dapat Anda temukan di Novotel.

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Peringkat ALL  4.3/5  1.669 ulasan

Peringkat TripAdvisor  4.0/5  2.864 ulasan

Sertifikat keunggulan 2024

Joyful experience and very welcoming place and people 😀

Catatan Tripadvisor 5.0/5

Dina E Ulasan TripAdvisor tersertifikasi

Every time I stay in this hotel I feel like I’m at home. There are very welcoming receptionists and one of my favorite is Ms Athulya. She always upgrade me and makes me feel very special. Very much appreciated 😀👍🏽. I am very grateful to all of you guys who make my stay awesome 😀👍🏽🥰

Double booking rooms multiple times, huge wait for a room, and awful breakfast service.

Catatan Tripadvisor 1.0/5

Jay K Ulasan TripAdvisor tersertifikasi

The service was awful! Room double booked, twice! My father only got given the keys to his room at the late hours of the day, after they double booked the room he was assigned! Then they took his food and dishes away before he was finished at breakfast!!! My sister who is suffering with long covid was made to travel a few floors to find her room after she too was double booked! Originally they were booked in neighbouring rooms as my sister is unwell and needs help with her bags and things like that. Would never recommend anyone ever going with these incompetent hoteliers at this branch of novotel! They didn't even offer some form of refund for all the inconvenience because they double booked a room and made a huge delay between check-in amd actually getting a room (we are talking hours for my father!). Next time they visit me I will insist they stay elsewhere!!! And recommend no one else stays there, even the travelogue next to it wouldn't be so incompetent as to double sell rooms multiple times. The people they opened the rooms to weren't too happy either! If you're travelling to visit family, you expect efficiently run bed and board when you book a novotel, these people failed epically.

Excellent response to concerns

Catatan Tripadvisor 4.0/5

SClond Solo travel - Ulasan TripAdvisor tersertifikasi

October 2024 Update I recently enjoyed a complimentary stay at the Novotel in Greenwich. The hotel kindly offered this to me after the difficulties that I experienced with my first day there last year. I stayed in an executive room on the sixth floor. I found it a spacious and comfortable room. There was a large bed and a separate sofa which I think opened up as a sofa bed. There was a view of one of the Dockland railway stations from the window. From the sixth floor the sound from the railway was not too intrusive and it was nice to watch the trains coming in and out of the station. The bathroom had both a shower cubicle and a small bath. There was a separate WC. This did not have a hand-basin and so I would have preferred the WC to have been in the bathroom where there was a nice hand-basin. There was a bin in the bedroom but no bin in the bathroom. I find it more convenient to have a bin in each room. There was a small fridge in the room with two bottles of complimentary sparkling water and little milk cartons for tea and coffee. There was a good selection of different teabags and some coffee sachets. There was a kettle. It also had one of those coffee machines that use the little pods. I am not keen on those, but I know that a lot of people like them. I would have liked to increase the temperature in the room a little but I could not work out what I believe was the control, which did not have any markings on it. The bed was very comfortable and it allowed a good view of the big TV screen on which I watched an excellent German show about exotic plants. I slept well but was woken up before my alarm went off by knocking noises which I believe came from a service lift which was next to the room I was in. The service lift was being used by the hotel staff cleaning the rooms. I enjoyed the breakfast. The team of staff that manage the breakfast work very hard. They were very helpful and found some mustard for me. I think mustard is considered to be a bit old-fashioned, but I like it with pretty much every meal. There are two tea and coffee stations, one is right at the back of the room and worth seeking out if there is a queue at the more central station. They had vegetable-based vegetarian sausages in the buffet. That was nice to see as often you have to ask for these to be cooked specially. Overall I really enjoyed my stay at the Novotel. I visited the little folly Severndroog Castle which is fairly nearby by car and offers great views of London from its viewing platform on Sundays. First update I raised concerns about the hotel after a stay at Christmas. My original concerns are set out below. Novotel have responded swiftly, very graciously and positively and I am now of the view that what I experienced appears to be very much at odds with the ethos of the hotel. I believe that the way in which organisations respond to complaints is a crucial indicator of their qualities. Novotel understood my concerns, apologised and undertook to implement training to ensure that guests enjoy their stay. They have given me another opportunity to stay at the hotel to demonstrate their good faith. It was in my view, top-notch complaints handling and this is very much to the hotel's credit. Original review I went to this hotel on Christmas Day. I was told by the receptionist that they had no rooms available. Shortly afterwards, I checked online for hotels locally and the Novotel in fact had a number of rooms available and I booked a room on their website. I was allotted a room on the first floor and I asked for a higher up one and I was told by the same receptionist (who had told me that there were no rooms available) that I had been given the only room left available in the hotel. I next discovered that the room was beside railway tracks. I subsequently asked to speak to the duty manager asking for a quieter room as trains were due to run in the early morning and stock would likely rolling earlier still. I am a light sleeper and I read other reviews on Tripadviser about the bery high noise level of trains in rooms near the tracks. I was told by the duty manager that other rooms were available (the receptionist had said there were none and then only one) but were also beside the railway tracks. I was promised that if a quieter one did come available as a consequence of a cancellation I would be informed. I waited for hours and no new room was offered. I checked my reservation and noted that I had booked a superior room and recalled the duty manager saying that no standard rooms were available. I went to reception, now with a different receptionist on duty (by now about 2 am). Within 15 minutes I was shown a new room in a higher and quieter part of the hotel away from the railway and I moved there. I am in no doubt that if the member of staff who assisted me at 2 am had been on duty when I first approached the hotel I would have been given this room at the outset rather than told first, that none were available, then only one room was available and later, that the only rooms available were next to the railway tracks and I would be informed if that changed. The first receptionist was not pleasant, for example, snappily speaking over me whenever I tried to say anything, and was in my view at best capricious and at worst was operating on a discriminatory basis. So I had no expectations of good customer care from that member of staff. But I was disappointed that the duty manager, who seemed pleasant, and appeared to want to help, was only looking for standard rooms as a possible replacement when I had booked a superior room. At the time I spoke to the duty manager I did not know the grade of the room as I had booked in haste, but I would expect the duty manager who had access to my reservation details to know this. My stay at the hotel was greatly marred by the above events which left me with the belief that I may have been discriminated against and suffering loss of sleep as I was waiting for news of a room change.

Thank you very much for taking the time to share your detailed experiences with us, from both your recent stay and your prior visit. Your feedback is incredibly valuable as it allows us to recognize areas where we’ve succeeded and, importantly, those where we need to improve to better serve our guests. We are truly grateful that you gave us another opportunity to welcome you back to Novotel Greenwich, and we’re pleased to hear that your most recent stay provided a more positive experience. Your comments on the room layout, temperature control, and minor details like the location of the bin are very helpful, and we’ll consider these points in our ongoing efforts to enhance our guests' experience. In reflecting on your previous visit during Christmas. Your description of events, including the difficulty in securing a quieter room and the unprofessional interactions you encountered, is concerning and not at all reflective of our service values. Please be assured that we’ve taken your feedback seriously. We’ve already implemented additional training sessions for our front desk and duty manager staff to ensure that every guest request is handled accurately, promptly, and courteously. We are also reviewing our internal communication procedures to prevent any recurrence of the missteps you experienced. Thank you, Athulya Guest relations Novotel London Greenwich

Amazing restaurant and lovely staff!

Catatan Tripadvisor 5.0/5

Lauren2708 Ulasan TripAdvisor tersertifikasi

The staff here are lovely, we went for dinner in the restaurant after we arrived late (8pm) and they were so helpful and kind, especially to our 5 year old son! The food itself was delicious, we had the prawn linguine and coconut and vegetable Thai curry and both were perfect. Also the sticky toffee pudding is a must! Thank you to Marcel and Astha who made the meal a perfect wind down after a busy day.

Dear Lauren, Thank you so much for your fantastic review! We’re delighted to hear that you had such a wonderful experience with us. It’s always our goal to make our guests feel welcome and cared for, and we’re thrilled that our team, especially Marcel and Astha, could provide you and your family with such attentive service. We're glad you enjoyed the prawn linguine and the coconut and vegetable Thai curry—both are favorites among our guests! And we couldn’t agree more about the sticky toffee pudding; it’s definitely a must-try! Thank you for sharing your experience, and we hope to welcome you and your son back soon for another enjoyable meal. Safe travels! Thank you, Athulya Guest Relations Novotel London Greenwich

Terrible service from cleaning ladies.

Catatan Tripadvisor 1.0/5

Phuong L Keluarga - Ulasan TripAdvisor tersertifikasi

The cleaning lady entered my room even though I was inside and there was a do not disturb sign AND there was music/youtube playing in the room while I was sleeping. Please get your employees to check if someone is inside sleeping or in the toilet before running around the room. Once she saw me she did not get out immediately but started running around even more? What?

Dear Ward, Thank you for bringing this to our attention, and please accept our sincerest apologies for the disturbance during your stay. We completely understand how unsettling it must have been to have your privacy interrupted, especially with the "Do Not Disturb" sign displayed. It sounds like there may have been a miscommunication on our end, and we’re very sorry that this affected your experience. We’ll be addressing this with our housekeeping team and reception team to ensure they’re extra attentive to signs and sounds that indicate a guest is in the room. Your comfort and privacy are extremely important to us, and we’re committed to preventing situations like this from happening in the future. Thank you for your patience and for giving us the chance to improve our service. We hope to make it up to you on a future stay. Warm regards, Athulya Guest Relations Novotel London Greenwich

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