Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.2/5 5,921 reviews

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Description

Hotel extras

  • Outdoor Swimming Pool

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Complimentary WiFi

  • Award-winning F&B outlets

  • Well-equipped Gym

Our accommodation(s)

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Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

GPS:1.303559, 103.904625

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  5,921 reviews

TripAdvisor Rating  4.0/5  5,704 reviews

Very welcoming staff. Neat and tidiness.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The staff was very friendly. They gave us a warm welcome. I

Dear Lucky M., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Medi core stay

Customer review rating 3.0/5

Ling Families - Confirmed reviews ALL

Could be better

Dear Ms Mui Ling L., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy

Good stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Had an awesome experience and thanks for allowing me to check in alittle earlier to decorate the room for a simple celebration!

Dear Mr Rajendren D., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially to He Feng. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Well located as it’s opposite the mall and hawker centre

Customer review rating 4.5/5

Susanne Couples - Confirmed reviews ALL

Reception was gracious enough to extend a late check out for me as I could only check in at 7pm the day before . Had complimentary parking too and a birthday cake ! Thank you !

Dear Susanne C., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 4.5/5

Stephen C. Families - Confirmed reviews ALL

Everything was spot on

Dear Stephen C., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

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Other web-users rate our hotel

  • 1,625 reviews 9/10 Location
  • 2,579 reviews 6.9/10 Room
  • 2,574 reviews 8.6/10 Service
  • 94 reviews 4.1/10 WiFi
  • 1,112 reviews 6.7/10 Cleanliness
  • 725 reviews 4.9/10 Amenities
  • 659 reviews 4.6/10 Vibe
  • 644 reviews 6.5/10 Breakfast

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