Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.4/5 23,851 reviews

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Grand Mercure Singapore Roxy
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+ 22 Services

Hotel extras

  • Outdoor pool

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Complimentary WiFi

  • Award-winning F&B outlets

  • Well-equipped Gym

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road
Roxy Square
Marine Parade Rd
428769 singapore
singapore

Fax: (+65)63448010

Check-in from 14h00

Check out up to 12h00

  • EAST COAST ROAD:  No. 10, 12 & 14 BEHIND HOTEL

  • MARINE PARADE ROAD:  No. 36 OPPOSITE HOTEL

  • By plane

    CHANGI INTL AIRPORT At 8km / 4.97 miles

  • By plane

    CHANGI INTL AIRPORT At 8km / 4.97 miles - Shuttle free

  • By boat

    TANAH MERAH FERRY TERMINAL At 9km / 5.59 miles

  • By boat

    WORLD TRADE CENTER At 10km / 6.21 miles

  • By car

    EAST COAST PARKWAY At 1km / 0.62 miles

  • By car

    PAN ISLAND EXPRESSWAY At 0.1km / 0.06 miles

  • By car

    TAMPINES EXPRESSWAY At 0.1km / 0.06 miles

  • By train

    EUNOS RAILWAY STATION At 3km / 1.86 miles

GPS:1.303559, 103.904625

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 541

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Grand Mercure Singapore Roxy

100% genuine reviews from our guests

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ALL Rating 4.4/5

23,851 reviews

TripAdvisor Rating 4.0/5

5,578 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Disappointing stay. - GRAND MERCURE SINGAPORE ROXY

TripAdvisor rating 1.0/5

raymovirus 30/12/2021 TripAdvisor review

Have booked 2 rooms for my family staycation and it was a very disappointing stay! 1. Feast Roxy - cutleries which were set on the table was not wash ! There are stains and food residue left on it. Air-conditioning was so cold that we have to find other table to avoid it. Over price for room service ( a can of TIGER beer 330ml cost $13+++ ) . 2. JIA WEI CHINESE RESTAURANT - my calf got cut by the protruding sharp material below the dining chair. 3. Hotel rooms looks old compared to the photos from their website.

Staycation during Xmas eve

TripAdvisor rating 3.0/5

Edward T 28/12/2021 TripAdvisor review

The first impression was it was packed with locals with kids running around. Very messy and part of the rooms were booked for the soccer teams from neighbouring countries. There was only a single long queue and despite being a long term Accor plus member I was asked to follow the queue where there were 15 individuals in front of me. The Accor member counter was not prominently displayed. When my turn to check in after 30 mins queue, I asked the customer service if there was a counter for member and she said that was the counter. There was somewhat different from my experience elsewhere in Fairmont or even in Ibis overseas. She was not even apologetic and taking it as business as usual. On entering the room, the room(S) connecting to each other was average and no fruit basket or welcome message for member. The toilet in my room was bad. Tap at sink was leaking and the dryer was full of dust as it was not clean at all! In summary, not a good experience staying in Mercure Roxy. I don’t think I will ever book a room in this hotel again.

Short Staycation

TripAdvisor rating 3.0/5

FarAway277336 28/12/2021 TripAdvisor review

Booked 2 rooms. 2nd Room was only available at 6plus and only when inquiry was made at counter, (Earlier, was told that hotel will call when 2nd room room is ready) 1st room main door cannot be locked. 2nd room Air Con was not working well.

Staycation review

TripAdvisor rating 3.0/5

Tancksg 17/12/2021 TripAdvisor review

Not a good stay overall. 1. Swimming pool was fully booked 2. Floor in the room was wet, but no leakage was found. The duty manager offers some solution, but overall stay was poor. I am using the Accor Plus free stay but it not worth the stay.

4 star hotel but 5 star service!!

TripAdvisor rating 5.0/5

darlynn 16/12/2021 TripAdvisor review

Give Grand Mecure a shot! You will love it! Yes, its indeed not the newest hotel and it has been around for many years but the room is super clean and very well maintained. It's like vintage you know. Room is spacious, bed is comfy. They provide a rollaway bed upon request and there's still plenty of space with that. We celebrated a birthday and the hotel gave not 1 but 2 surprises! They decorated the bed with nice balloons and flower petals, and even sent us a little cake at night! Check in service was excellent (Wilson and Eve). Pool time is short though (1 hour only). Hotel need to consider to open 1.5 hours (can't do much with 1 hour). Dining at Jiawei was excellent! Food and service were all excellent and I will go back just to eat dinner there. Breakfast is served as a set. Feast is nice and spacious. Just opposite is Parkway Parade for shopping and food. There's a hawker center with nice food too. Behind Mecure is east cost (from Katong shopping center to joo chiat). Good location, good vibes, good food. Overall, it was an excellent trip and I will go back again!

Newly renovated

TripAdvisor rating 4.0/5

Jepts 02/12/2021 TripAdvisor review

Booked 2 rooms (Suite & Exec), newly renovated & spacious. Fruit baskets were only provided after reminder. Request decaf coffee and camomile tea from housekeeping but not available. Excellent service by Feast crew including thorough checks on vax status. Good location surrounded by plentiful food outlets & Parkway Parade Shopping Mall across the road.

The Foodie's choice

TripAdvisor rating 5.0/5

Peng Soon L 30/11/2021 TripAdvisor review

This hotel is not in Orchard Road. It is in Katong. To those who know, it's the peranakan food belt of Singapore. So, as a foodie, this is my hotel. Spent my time at Katong laksa (in Roxy Place) and took an easy stroll to Guan Hoe Soon for a power peranakan dinner. About the hotel - the room was neat and clean, and surprisingly spacious. Love the space. The staff were helpful and friendly, despite the long queue to check-in.

Family staycation 1A with 2C

TripAdvisor rating 5.0/5

CandyWong79 26/11/2021 TripAdvisor review

GM Roxy staffs are attentive. During our stay, the amenities were top up for 3 pax. Most of the times, I experienced standard 1 or 2 set of amenities when checked into a hotel, and I have to call housekeeping to request for extra. However this time, to my surprise, the hotel provides 3 sets of amenities and it was top up to make 3 sets the following day, so I’m sure it wasn’t coincidence. The staff has noted that 3 persons checked into the room and prepared well accordingly. Good job. This what I called excellent service.

Comfortable stay for short staycation

TripAdvisor rating 3.0/5

globehart 25/11/2021 TripAdvisor review

Upon arrival at 2.45pm on a Saturday, there was a snaking queue that led to the driveway of the hotel. Understand that the long waiting time for check in was due to school holidays. Having said so, I would have expected to know and prepare based on occupancy rate. Total time taken to complete the check in was 1 hour and 40 minutes, during which 30 minutes were spent at the check in counter. Recommend that they introduce a staggered check in time so as to manage the crowd better. Bed was comfortable, room was generally clean with the exception of the area near the window where dust and hair was not cleared. During my stay, it rained heavily so it was rather cold, even though temperature was adjusted, it was still too cold, thankfully the blankets were good! Not sure if it happed to my room, but water seeped through the window due to the heavy rain. On the hotel breakfast: food was tasty and service staff were friendly even though they were short handed. thumbs up to the crew!

Average Fully Booked Hotel

TripAdvisor rating 2.0/5

Kuan Kit H 10/11/2021 TripAdvisor review

As an accor gold member, no priority nor privileges was offered upon checked in and in room. About swimming pool booking was even worse. Have to fight my way thru at the pool counter to get a slot, else i will not get any.

Fantastic staff at reception

TripAdvisor rating 5.0/5

An K 10/11/2021 TripAdvisor review

The staff will always make or break the staying in a hotel. I was fortunate to be served by He Feng upon check-in. His professionalism and the willingness to listen in acceding to my request for a room on the high floor and unblock view had made my stay a memorable one. Definitely will stay here again and hoping all staff as caring as He Feng. Thank you.

Lovely stay and sweet memories

TripAdvisor rating 5.0/5

Ann T 07/11/2021 TripAdvisor review

Thank you for the decorative welcome for the couple celebrating their 46th wedding anniversary at Grand Mercure Singapore Roxy. It sure sets the romantic ambience .... they enjoyed your delicious cake as well. Appreciate your efforts in creating sweet memories for such celebrative occasion. Friendly and courteous service.

Good to be back

TripAdvisor rating 5.0/5

Andy L 04/11/2021 TripAdvisor review

Finally. I am able to enjoy my staycation at Grand Mercure Roxy again. As always, I am served by the friendliest staff such as Venus and Kelvin. Excellent service and as always, with a smile. Check in was smooth. Dining was good

Clean hotel with good location

TripAdvisor rating 2.0/5

AquariusGuy83 04/11/2021 TripAdvisor review

Assigned to a room with lock issue, couldn't access with card. Then technician assigned and drilling the door for 30 mins before it can be fixed. The hotel staff should have changed another room for me. Lounge was closed, no chance to visit the lounge. Breakfast is simple, nothing fanciful about, and it's not buffet style. The room has interconnecting door, with poor sound proofing.

Nice overall stay at Grand Mercure SG Roxy

TripAdvisor rating 5.0/5

tegng 03/11/2021 TripAdvisor review

A wonderful restful weekend stay at Grand Mercure SG Roxy, service was excellent as the evening cocktails & welcome drinks were delivered to our room, booked the room under Accor sale which was cheap with breakfast, overall was a great stay! Thx!

Home Again.

TripAdvisor rating 3.0/5

henryl437 31/10/2021 TripAdvisor review

Not since the 3rd week of February, 2020. A good 19 months away from this Home Away from Home. Good to be back, though not the best of circumstances. The familiar smiles and cheers were there, just like the old times - Robert, Ronnie, Victor, Lester, Eric, Jojo, Mike, Faran, Pauline, Genie, Grace, Eddy, Fanny. So were William, Vivian, Venus and Ditta. Did I miss any name?

Another Enjoyable Stay at Grand Mercure Singapore Roxy

TripAdvisor rating 5.0/5

makkhy2021 24/10/2021 TripAdvisor review

As usual, its been great stay again. What was even more special this time round is the special effort made by the staff during this extended stay of mind. The Feast Roxy Café staff (Eddy, Jojo, Grace and others), the Concierge team (Saiful, Eday, Marimuthu, Ramlan, Allan and others) and also the fantastic Front Office crew especially Venus made my stay very very pleasant. Not forgetting the always affable DOSM Jennifer! Its really a home away from home staying for me. You guys and gals are a fantastic team! Bravo and thank you.

Mix feeling after 4th stay

TripAdvisor rating 4.0/5

AlfredTanJB 01/10/2021 TripAdvisor review

Need to remind the receptionist to update my platinum status during check in due to the hotel system still recorded as Accor plus Gold status. The executive room allocated with faulty door lock and the TV program without hotel webpage, hence not able to book the facility or restaurant with QR code. But all these issues resolved professionally by the friendly duty manager Roshen. My overall stay experience in this hotel still quite enjoyable.

Right Choice and Enjoyed

TripAdvisor rating 4.0/5

KKM48 14/09/2021 TripAdvisor review

It was perfect value for money. Only difference the rooms in picture appeared better than reality. However it was acceptable and reasonable at discounted rates offered. The breakfast was very good with quality and quantity. One very significant thing was breakfast had option to be served in rooms without room service charges this was a great concept which helps to reduce wastage and over eating in buffet also environmentally good in saving water and additional workload. I think that should a learning and takeaway point for all hotels.

5 star service received!

TripAdvisor rating 5.0/5

darlynn 13/09/2021 TripAdvisor review

It was a good stay at Mecure! The service i received from the concierge was way better than other hotels! Good Service at check in was good. Do the pre arrival form first so that they can pre print the information when you check in. We checked in earlier and the room was already available. The room was also pretty spacious for the most basic room. Air con was quite strong so that was good. The view for our room faces parkway. We just had to cross the road (but no thanks to roadworks it was further to walk to parkway). Food was good as you can get it from east coast or parkway area. Less good Hotel has been around for a long time. The car park was meh and there was no lift so we had to lug our luggage by steps up to the hotel level 1. Rooms are dated but very well maintained and clean. Some areas of the room were refurbished but you can tell that the toilet still maintain its retro-ness. Swimming slots were 1 hour and they are strict about the number of humans at the pool. If the previous guests are not out yet, the next slot people can't go in. We didn't get a full 60 mins swimming. I rather the hotel so a full 1 hour slot and has 15 mins interval time for people to get out. Overall it was a nice staycation with decent tv and movie channels.

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