Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.3/5 5,473 reviews

Best price
guarantee
Grand Mercure Singapore Roxy - Image 1
Grand Mercure Singapore Roxy - Image 2
Grand Mercure Singapore Roxy - Image 3
Grand Mercure Singapore Roxy - Image 4
50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 SINGAPORE, Singapore

Description

Hotel extras

  • 1 min to Marine Parade MRT Station with direct service to Gardens by the Bay, Orchard and more

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Outdoor swimming pool

  • Award-winning F&B outlets

  • Complimentary Wifi and well-equipped Gym

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

GPS:1.303559, 103.904625

Telephone
Fax +65 6344 8010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,473 reviews

TripAdvisor Rating  4.0/5  5,730 reviews

Good stay

Customer review rating 3.5/5

Luise Couples - Confirmed reviews ALL

Good location with a variety of food and beverage / entertainment options in the vicinity. However, the was rather spartan. For the price, I am surprised there is so minimal bathroom amenities. It looks like an old hotel that was quickly refurbished.

Dear Louise Ying Tse P., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Excellent Stay - Kudos to the Front Office & Concierge Team!

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

This stay was so much more positive than the previous one we had back in September, specifically the room that we were allocated to this time and the organising of additional non-slip mats for our room, due to my wife being heavily pregnant and having a young toddler having to use the bathtub. Key compliments to the following people for our stay: - Aaron for providing quick advice on luggage storage for 4 days pre-arrival. - Cherson for his prompt actions on assisting with getting our luggage stored (it was really nice to see his growth from our last stay in September - Well done!) - Concierge team for prompt actions and assisting with luggages. Shoutout to the staff member wearing 'I'm learning badge' in the concierge / portering team who had a very positive attitude towards work and when learning about what to do for scenarios like ours where we need to get our luggage stored a few days prior to arrival. - John for making special note about having ensuring we have additional non-slip mats in our bathroom. - Lady who checked us in (her name starting with L) - She was extremely pleasant and had a great outgoing personality (Best wishes to her and her journey into motherhood!) - Amy (based on the name on the card in the room) who got our room ready. It was extremely clean on a contrary to my previous experience. -Housekeeper who was on the 13th Floor on 28th Dec who promptly helped with our towel requests. One thing that caught my attention was the attention to detail everyone in front office and concierge has when someone walks in. I was always surprised that despite the many guests always at the lobby, we will also be noticed by staff members when we walk in and get greeted promptly and in a very warm manner. This was a complete opposite to the Pullman at Orchard where we stayed at for 5 nights leading up to Christmas, which was very disappointing. The front office & concierge team members felt like they want to be there and had a great positive attitude towards completing their tasks and attending to their guests. Overall, the stay had been amazing. I look forward to our next one. Best wishes to everyone at the Grand Mercure Singapore Roxy to an amazing 2025.

Dear Ming Zhi Benjamin T., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our front office, concierge and housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

located well

Customer review rating 4.5/5

Datin B. K. Families - Confirmed reviews ALL

Rooms should do away with bath tub as its accident prone to get in and out of tub for a shower. Toilet should have a bidet pipe for washing. Not using tissue paper as its not our culture.

Dear Naran S., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Peaceful staycation ie away from busy city

Customer review rating 5.0/5

Mrs S. Families - Confirmed reviews ALL

Peace & quiet from busy road is a plus for us

Dear {guest_first_name} N., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Value for money stay

Customer review rating 4.0/5

Lkkben Couples - Confirmed reviews ALL

This was my 3rd stay in Grand Mercure Roxy and seeing the hotel upgrading itself overtime has been a nice experience. The lobby and the rooms (that I'd stayed in) has been refreshed, though some of the facilities still look dated, especially the executive lounge do need some sprucing up. But Grand Mercure Roxy has a new MRT station right Infront of it's property so travelling around Singapore has improved tremendously compared to previous years. And being located in Katong and Joo Chiat area, it has tonnes of food options and cafes within walking distance. Have to say Justin from the front desk was very cheerful and friendly, even though it was very busy when I was checking in. Highly recommend this hotel if you want a much local experience of Singapore.

Dear Chai Guan L., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. I At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,644 reviews 9.5/10 Location
  • 2,236 reviews 7/10 Room
  • 2,374 reviews 8.9/10 Service
  • 91 reviews 5/10 WiFi
  • 897 reviews 7.3/10 Cleanliness
  • 663 reviews 6/10 Amenities
  • 612 reviews 7.7/10 Breakfast
  • 591 reviews 5.5/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Singapore

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.