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Grand Mercure Singapore Roxy 4 stars

Customer review rating 4.4/5 23,851 reviews

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Grand Mercure Singapore Roxy
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+ 13 Services

Hotel extras

  • Outdoor pool

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Complimentary WiFi

  • Award-winning F&B outlets

  • Well-equipped Gym

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • CHANGI INTL AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM Paying
  • Laundry Paying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf
  • Outdoor tennis court (nearby)
  • Other sports activities
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road
Roxy Square
Marine Parade Rd
428769 singapore
singapore

Tel: +6563448000

Fax: (+65)63448010

Check-in from 14h00

Check out up to 12h00

  • EAST COAST ROAD :  No. 10, 12 & 14 BEHIND HOTEL

  • MARINE PARADE ROAD :  No. 36 OPPOSITE HOTEL

  • By plane

    CHANGI INTL AIRPORT At 8km / 4.97 miles

  • By plane

    CHANGI INTL AIRPORT At 8km / 4.97 miles - Shuttle free

  • By boat

    TANAH MERAH FERRY TERMINAL At 9km / 5.59 miles

  • By boat

    WORLD TRADE CENTER At 10km / 6.21 miles

  • By car

    EAST COAST PARKWAY At 1km / 0.62 miles

  • By car

    PAN ISLAND EXPRESSWAY At 0.1km / 0.06 miles

  • By car

    TAMPINES EXPRESSWAY At 0.1km / 0.06 miles

  • By train

    EUNOS RAILWAY STATION At 3km / 1.86 miles

GPS :1.303559, 103.904625

Our accommodation(s)

Our restaurants and bars

BREEZ BISTRO.BAR

Located on Level 4 by the pool, guests can enjoy F&B selections from both indoor restaurant & outdoor by the pool. Please be informed that changes are made to the operating hours & menu offerings till further notice. Kindly contact for more details.

JIA WEI CHINESE RESTAURANT

Type of cuisine: Other cooking style

Featuring a new contemporary outlook and casual dining setting, Jia Wei Chinese Restaurant offers a selection of Chinese cuisine favourites and an extensive list of wine labels.

Menu (PDF)
  • Monday Closed
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

WAVE CAFE

Type of cuisine: Cafe

On level 1 just next to the hotel's lobby, WAVE café provides you with a different dining experience during your stay at Hotel Grand Mercure Singapore Roxy.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Feast Roxy

Type of cuisine: International

The new Feast Roxy inspired by the tropical foliage and the comforts of home is open with "Eat and Meet'' Menu (All-Day) filled with culinary favourites. From Fridays to Sundays, our sumptuous ala-carte buffet takes centerstage at Feast Roxy

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

BREEZ BISTRO.BAR

Located on Level 4 by the pool, guests can enjoy F&B selections from both indoor restaurant & outdoor by the pool. Please be informed that changes are made to the operating hours & menu offerings till further notice. Kindly contact for more details.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 541

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Grand Mercure Singapore Roxy

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

23,851 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,510 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Pockets of delight

TripAdvisor rating 4.0/5

JoKHAW 30/07/2021 TripAdvisor review

Initially was assigned room with connecting door..couple next door was amorous. Mr Allen arranged for Mr Mari to bring new access card and escort me to another room. When I enquired about availability of room TV’s HDMI port, Mr Mari volunteered to help plug in my cable. When he face difficulties, he apologised and arranged for maintenance staff to come and assist. Thank you for your efforts. Room was spacious with uneven king bed and decent sized work table with wall plugs in dire need for replacement. Toilet had a bath tub that has seen better days. Toiletries laid out were adequate for overnight stay.

Comfy Room, Great Location

TripAdvisor rating 4.0/5

Hun T 24/07/2021 TripAdvisor review

Check in could be more seamless rather than filling in a form at the entrance and another at the reception. Room was comfortably sized and furnished. Location was just opposite a mall with 2 supermarkets, a hawker centre and walking distance to a street lined with eateries. Swimming pool was decent sized for that relaxed swim.

Well located for what we wanted

Customer review rating 5.0/5

Anonymous Friends - 13/04/2020 Confirmed reviews ALL

Lovely clean hotel very helpful and pleasant staff would recommend to any one staying over in Singapore

Dear Ms W., We very much appreciate your kind comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Gottschalk General Manager Grand Mercure Singapore Roxy

Great staycation

Customer review rating 4.0/5

Leonardo S. Families - 31/03/2020 Confirmed reviews ALL

We had a pleasant stay with ease of check in. We even have a free upgrade and early check in kudos to hefeng our front desk officer. He even offer us a late check out too.

Dear Mr S., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team - and esprcially with Hefeng! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Gottschalk General Manager Grand Mercure Singapore Roxy

An amazing stay with superb hospitality.

Customer review rating 5.0/5

L. J. P. M. Couples - 30/03/2020 Confirmed reviews ALL

The staff were very friendly and helpful. Management strives to do their best in fulfilling customers' requests and going the extra mile in making the stay pleasant.

Dear Mr L., We very much appreciate your kind comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Gottschalk General Manager & the Roxy Team Grand Mercure Singapore Roxy P.S. If your time permits, we would very much appreciate if you could post your review also on TripAdvisor: www.tripadvisor.com Thank you!

Well location

Customer review rating 3.5/5

Anonymous Couples - 30/03/2020 Confirmed reviews ALL

Good location .easy to travel to dine n shop n travel to airport with free shuttle bus

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Felt appreciated

Customer review rating 4.0/5

Joseph S. Couples - 29/03/2020 Confirmed reviews ALL

We felt appreciated by the hotel staff. They were friendly and went the extra mile to make our stay nice. One small mistake was that they failed to notify us of the fact that the opening hours of the bar had changed. We based our visit time on the directory in our room, which had not been updated.

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Very good hotel. Friendly staff

Customer review rating 4.0/5

Rama Business - 29/03/2020 Confirmed reviews ALL

Very pleasant stay.

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Worth coming back

Customer review rating 5.0/5

Kevin P. Business - 28/03/2020 Confirmed reviews ALL

Consistent standard in customer service

Dear Mr P., We very much appreciate your kind comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous ones. Sincerely, Klaus Gottschalk General Manager Grand Mercure Singapore Roxy P.S. If your time permits, we would very much appreciate if you could post your review also on TripAdvisor: www.tripadvisor.com Thank you!

Pleasant and comfortsble stay

Customer review rating 4.5/5

Larry T. Families - 28/03/2020 Confirmed reviews ALL

Front desk staff was friendly and check-in was prompt and fast. Room has a nice sea-view and bed is comfortable. However, the TV screen is too small. Overall, my family enjoyed the staycation and we hope return again soon.

Dear Mr T., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Gottschalk General Manager Grand Mercure Singapore Roxy P.S. If your time permits, we would very much appreciate if you could post your review also on TripAdvisor: www.tripadvisor.com Thank you!

Consistently excellent

Customer review rating 5.0/5

Anonymous Solo - 26/03/2020 Confirmed reviews ALL

As usual a great place to stay for me, lovely pool and restaurant, and easy to walk around the airport which is 10 mins drive away

Dear Ms T., We very much appreciate your kind comments regarding your recent return-stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience! We hope to see you again soon and we look forward to making your next visit as pleasant as the previous ones. Sincerely, Klaus Gottschalk General Manager & the Roxy Team P.S. If your time permits, we would very much appreciate if you could post your review also on TripAdvisor: www.tripadvisor.com Thank you!

Enjoyed the stay

Customer review rating 4.5/5

Des L. Friends - 24/03/2020 Confirmed reviews ALL

It was a great room with a nice clear view. The room was spacious. The breakfast had a nice spread just that my stomach space was not adequate. The price stated accorplus membership was fantastic and it really was worth it. Would look forward for future stays and to patronise the Chinese restaurant again too.

Dear Mr L., We very much appreciate your kind comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Gottschalk General Manager Grand Mercure Singapore Roxy P.S. If your time permits, we would very much appreciate if you could post your review also on TripAdvisor: www.tripadvisor.com Thank you!

Like the location

Customer review rating 4.5/5

Louis M. D. Couples - 24/03/2020 Confirmed reviews ALL

Always pleasant

Dear Mr D., We very much appreciate your kind comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous ones. Sincerely, Klaus Gottschalk General Manager Grand Mercure Singapore Roxy P.S. If your time permits, we would very much appreciate if you could post your review also on TripAdvisor: www.tripadvisor.com Thank you!

Well located and smart.

Customer review rating 4.5/5

Dennis T. Z. Business - 24/03/2020 Confirmed reviews ALL

I really enjoyed my short stay at the hotel. The services were great. Transportation was also so effective and timely. I enjoyed your breakfast a lot.

Dear Mr Z., We very much appreciate your kind comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Gottschalk General Manager and the Roxy Team P.S. If your time permits, we would very much appreciate if you could post your review also on TripAdvisor: www.tripadvisor.com Thank you!

satisfactory as always

Customer review rating 4.0/5

Elaine Families - 23/03/2020 Confirmed reviews ALL

the stay was good. so far, its always been happy experiences be it service of staffs or room quality. the only thing i felt not quite satisfactory was the buffet dinner at feast. the spread and quality of food wasn't quite up to expectation for the price i paid for 3 adults 3 kids. the quality and spread of food felt like home buffet catering and not hotel standard.

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Good stay!

Customer review rating 5.0/5

Shiferaw N. Business - 23/03/2020 Confirmed reviews ALL

Your hospitality was excellent!

Dear Mr Birmeji Shiferaw N., We very much appreciate your kind comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Gottschalk General Manager & the Roxy Team P.S. If your time permits, we would very much appreciate if you could post your review also on TripAdvisor: www.tripadvisor.com Thank you!

Well located

Customer review rating 4.5/5

Anonymous Solo - 23/03/2020 Confirmed reviews ALL

Friendly staff and spacious room . The staff at the executive lounge are very accommodating

Dear Mr C., We very much appreciate your kind comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback - especially from our loyal Accor ALL Platinum members! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klaus Gottschalk General Manager & the Roxy Team P.S. If your time permits, we would very much appreciate if you could post your review also on TripAdvisor: www.tripadvisor.com Thank you!

A relaxing stay

TripAdvisor rating 4.0/5

PINELights 17/03/2020 TripAdvisor review

One of our many stays here, as usual a relaxing stay. We enjoy the ease of access by airport shuttle and relatively quiet neighbourhood as well as the proximity to the sea shore. Rooms are the size and layout that suits us well, bed size and comfort is to our liking and pool area offers space for relaxing. Will absolutely consider this hotel for my next visit to Singapore.

Dear PINELights, We very much appreciate your kind comments regarding your recent return-stay at the Grand Mercure Roxy, her in the vibrant and historic Katong district on Singapore's beautiful East Coast! It is great to know that you, once again, had such a good time, enjoying the handy location of our hotel, as well as the facilities and friendly service provided. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and for recommending our hotel to fellow travelers! We hope to see you again soon and we look forward to making your next visit as pleasant as the previous ones. Sincerely, Klaus Gottschalk General Manager & the Roxy Team

Very comfortable stay. Very obliging staff.

TripAdvisor rating 5.0/5

TGL264 07/03/2020 TripAdvisor review

From my checkin in the Executive Lounge to checkout in the same location, everything in the hotel went smoothly. The staff in the Exec Lounge were outstanding, as were the several staff I encountered in Breez. Similarly, the front desk and concierge staff were professional and capable. A very encouraging property in which to stay. Highly recommended unless you absolutely have to have a downtown location.

Dear TGL264, thank you very much for sharing this wonderful "5-star review" of your stay at the Grand Mercure Singapore Roxy and for recommending our hotel to fellow travelers! It is great to know that you had such a good time, enjoying the facilities and friendly service provided! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience! We hope to see you again soon and we look forward to making your next visit as pleasant as the recent one. Sincerely, Klaus Gottschalk General Manager & the Roxy Team

Live up to the Accor brand

TripAdvisor rating 4.0/5

FCMalaysia 09/02/2020 TripAdvisor review

Good business suite with access to the executive lounge that was comfortable. The customer service was good and obliging . Breakfast can further improve in range and taste if there is anything to recommend for improvement.Overall, will not hesitate to return.

Dear FCMalaysia, thank you very much for posting this great review of your stay at the Grand Mercure Singapore Roxy. It is nice to know that you had such a good time, enjoying the facilities and friendly service provided. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience! It is great to note that you are planning to stay with us again in the future and we look forward to making your next visit as pleasant as the recent one. Sincerely, Klaus Gottschalk General Manager Grand Mercure Singapore Roxy

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