Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.2/5 3,812 reviews

50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 SINGAPORE, Singapore

Hotel extras

  • Outdoor Swimming Pool

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Complimentary WiFi

  • Award-winning F&B outlets

  • Well-equipped Gym

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

GPS:1.303559, 103.904625

Telephone
Fax +65 6344 8010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,812 reviews

TripAdvisor Rating  4.0/5  5,664 reviews

Wonderful stay. Impeccable and gracious service

TripAdvisor rating 4.0/5

JayF1408 Business - TripAdvisor review

The hotel, in the heart of historic Katong has beautiful touches of the Peranakan culture showcased giving it a unique elegant vibe. On our several visits, we have had the privilege of enjoying their range of room types (the different configurations of suites are especially generous in space and storage) and the sea view from upper floors is breathtaking despite the surrounding tall buildings. The view facing inland gives an enchanting view of urban landscape. What makes our stays enjoyable and comfortable is the impeccable and gracious service from every staff member we have met from front desk to their maintenance, Chef Eric who emerges from his busy kitchen to engage with diners, sunny Marimuthu and gentlemanly John at concierge, Jennifer of Sales Office who does her best to always accommodate our requests, the welcoming and engaging F&B team (shout out to Jo Jo, Grace, Stephanie, Siaran, and Alvin and Keith [who both seem to be running on supercharged batteries], Peggy, Philip and Susan who efficiently set the tables clean and ready at busy breakfast time) and the ihousekeepers who do an amazing job of making sure our rooms are clean, tidy and smelling fresh daily and are prompt to respond to any requests. For this stay, most days we had cheerful Ms Yuen with her lovely smile even when busy. Our best compliments to this grand dame of a hotel and to their wonderful service teams. Thank you for making our every stay a wonderful experience.

Less Value for Money

Customer review rating 3.5/5

Lalit K. Families - Confirmed reviews ALL

Our experience was satisfactory. However, we aren't particularly delighted with our stay as we found that some of the items were over priced. So only on that point we would rate you a little low.

Dear Lalit K., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. Your feedback is important to us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Good stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

It was fine and convenient

Dear Julia J., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

I enjoyed my stay

Customer review rating 5.0/5

Renvie T. Business - Confirmed reviews ALL

The staff are amazing and very accommodating. The rooms are very comfortable and clean. And the complimentary breakfast is excellent.

Dear Renvie Joy L.T., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy P.S. If your time permits, we would very much appreciate if you could post your review also on TripAdvisor: www.tripadvisor.com Thank you!

Best service

Customer review rating 5.0/5

Yw C. Couples - Confirmed reviews ALL

The front desk staff is very friendly, hassle-free during check-in, and goes above and beyond to accommodate my room requests. The housekeeping is fantastic as well—very clean and well located. This is my second time staying in this hotel, and it definitely won't be my last.

Dear Yung-Wey C., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

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Other web-users rate our hotel

  • 1,469 reviews 8.8/10 Location
  • 2,381 reviews 6.9/10 Room
  • 2,288 reviews 8.7/10 Service
  • 65 reviews 6.9/10 WiFi
  • 1,061 reviews 6.4/10 Cleanliness
  • 602 reviews 5.1/10 Vibe
  • 571 reviews 5/10 Amenities
  • 466 reviews 6/10 Breakfast

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