Grand Mercure Singapore Roxy 4 stars
Customer review rating (ALL Rating) 4.2/5 1,645 reviews
Grand Mercure Singapore Roxy
50 East Coast Road, Roxy Square, Marine Parade Rd
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Located on Level 4 by the pool, guests can enjoy F&B selections from both indoor restaurant & outdoor by the pool. Please be informed that changes are made to the operating hours & menu offerings till further notice. Kindly contact for more details.
The new Feast Roxy inspired by the tropical foliage and the comforts of home is open with "Eat and Meet'' Menu (All-Day) filled with culinary favourites. From Fridays to Sundays, our sumptuous ala-carte buffet takes centerstage at Feast Roxy
Quality chinese cuisine using freshest ingredients with Chef's skills and innovation on classic recipes. Jia Wei Chinese Restaurant is the perfect place to have a meal with our relaxed ambience and attentive friendly service.
On level 1 just next to the hotel's lobby, WAVE café provides you with a different dining experience during your stay at Hotel Grand Mercure Singapore Roxy.
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Our guest reviews
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Faulty Towers avoid at all cost
TripAdvisor rating 1.0/5
Lifewithtwo Families - TripAdvisor review
I’m an accor diamond member so I get additional perks. Some of the information may not be applicable. i’m definitely naming and shaming. Never had a worst experience at a hotel, let alone as a diamond member. i’ll start with positive- room upgrade, welcome drink and late checkout, small plate of fruit and some chocolates as welcome gift. this is were status recognition ends and more faulty towers. no thanks for my loyalty As I wasn’t going to earn many status points I opted to pay with my points, apparently at first I couldn’t do that, but as I have before (and terms state I can) I said I don’t think that is correct and finally it was accepted. 1st night given a mouldy leaking room, hotel was prompt to move us in the morning but no paying guest should have been given that room in the first place. It seemed to me the hotel knew about the issue. Don’t book this room for the lounge, only a few soft drinks available no snacks at all. There was evening cocktails limited to two drinks and very limited food offerings. Breakfast was the worst offering at set up like a school lunch room rather than an inviting place to eat. The worst was checkout, over 30mins trying to checkout (still wasn’t resolved but we had a taxi waiting- we went down 20mins before we booked our car, he was waiting 15mins when I told them I need to leave and walked out- total over over 35mins and still not resolved) we had used some dining whilst there and as I still have 10x $10euro I asked to use some of them. First was told no you can’t use (they didn’t even know what I was talking about first, had to show them the app on my phone). it was then back and forth, as the driver had been waiting 15mins already I told them I needed to leave. Grand Mecure Roxy Singapore maybe great prior to covid but certainly lost their game now. Don’t except much as a loyal accor member
Easy to spend when staying for long periods of time
Customer review rating 4.5/5
Anonymous Business - Confirmed reviews ALL
Although it is far from the station, there is a bus stop nearby and cabs are readily available, so it is not difficult to get anywhere. Also, since daily necessities stores and shopping centers are within walking distance, there is no difficulty in obtaining daily necessities.
Customer review rating 3.0/5
Nirav M. Business - Confirmed reviews ALL
It is very well located near the airport but the hotel needs a little bit of refurbishing as switches were not working n sockets came out too need to work on this n make breakfast more interesting as very less options for vegetarians
Electric Outlet loose, bidet unavailable
Customer review rating 2.0/5
Guiseppe A. B. B. Business - Confirmed reviews ALL
Room is clean, but the power outlet is loose so my phone charger frequently disengages. Also, bidet is unavailable in the comfort room.
Great service top to bottom
Customer review rating 5.0/5
Paul W. Couples - Confirmed reviews ALL
Had a great stay at your hotel great service top to bottom would definitely come back again . Great location to great services and eating establishments
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