Sofitel Marrakech Lounge and Spa

Sofitel Marrakech Lounge and Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 1,033 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Bedrooms and suites w/ views of Atlas Mountains, swimming pools or gardens

  • Free access So Lounge for hotel residents excl. weekends/special evenings

  • Outdoor area: Gardens, riads and beds around swimming pools, pool butler

  • Kids suite and kids pool to entertain children aged 4 to 12.

  • 15 mins from airport, 10 mins from Jemaa El Fna Square and modern city

Hotel location

Sofitel Marrakech Lounge and Spa

Rue Harroun Errachid, Quartier de l hivernage
40000 MARRAKECH
Morocco

  • GARE ROUTIERE SUPRATOURS - CTM:  Marrakech Hivernage

  • By plane

    MARRAKECH MENARA At 3km / 1.86 miles

  • By train

    ONCF MARRAKECH At 3km / 1.86 miles

GPS:31.62175, -8.002805

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

In your room above the patio, where contemporary art mixes with the murmur of the fountains to create a Zen and relaxing atmosphere, your demands for comfort and serenity will be fully satisfied at all times.

Our guest reviews

Our guest reviews for
Sofitel Marrakech Lounge and Spa

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,033 reviews

TripAdvisor Rating  4.5/5  4,625 reviews

Attention required!

Customer review rating 0.5/5

Eyad Friends - Confirmed reviews ALL

Hello, I staid few years ago in this hotel and have been disappointed with the current status of the hotel, which used to be a sort of icon in the city! Some issues I had during my stay now: - The lifts have issues and I got stuck in the small lift opposite to my suite no. 458, very slow, button doesn’t work properly! - The Pool is under construction and the whole pool tails should be replaced not only the first line - Outside the Hotel near the pool bar construction still on work and produce too much noise - My suite (no. 458) has no shower door - Seating room has curtains without windows, etc... There are many issues and problems with the hotel, and it cannot be a 5 Starts of Sofitel! Hopefully you can bring the hotel to its glamour again! Eyad T., Platinum Member with Accor!

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Wafa was at the top

Dear Assouline E., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Extraordinary hotel

Customer review rating 5.0/5

Mouloud Families - Confirmed reviews ALL

Have travelled around the world and i have to say that this hotel ticks almost all the boxes: extremely friendly staff, very nice food, very big rooms and bathrooms and amazing location. The swimming pool is great (you have one for adults, for for children and another for very young kids

Dear Mouloud A., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

My stay in Marrakech

TripAdvisor rating 5.0/5

Fahad_M_Alkhayarin TripAdvisor review

The hotel location and design is amazing, however the hotel was full, and the stuff at the front desk were overloaded, nevertheless it does not give them the the right to be rude and impatient, I have had an unpleasant experience with the receptionist staff, they were extremely rude, not attending to my requests. I have not received the deserved welcome for a Diamond member. Also the pillow in the rooms are so uncomfortable I have neck pain. I’m extremely disappointed.

AVERAGE AGING PROPERTY

TripAdvisor rating 3.0/5

G4697XAmarc TripAdvisor review

not the Sofitel quality we have experienced in the past. we are frequent customers but this particular property has disappointed us. staff service not the best, food quality below average, lots of choice at breakfast but not good quality of food. service is OK but very slow at pool for lunch time.

Loud Night

Customer review rating 1.5/5

Dave Solo - Confirmed reviews ALL

I had a 4am wakeup the following day for a flight and the outside bar was blasting music until 10:30pm the night before. I tried to get another room away from the music, but was told there were no quiet rooms. For a hotel not to have any rooms not overlooking the pool area, and for there to be loud dance music in the pool area at night, feels like a mistake. The bar wasn't full of people and it was Ramadan so the music could've been turned down, or at least the bass that shook the floors and walls.

Dear David H., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Nice stay

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Good shower and bathrooms facility, great service from hotel staff and very friendly.

Dear Suresh K., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Well located

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

The staff were very helpful and very friendly and professional. The young lady that checked me in escorted me to my to make sure that the room was in good condition and later brought what was missing in the room.

Dear BISOLA B., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Excellent stay

Customer review rating 4.0/5

M. Families - Confirmed reviews ALL

Lovely hotel, great location, great service & staff

Dear Gerard M., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Good stay and friendly staff

Customer review rating 5.0/5

Elena P. Couples - Confirmed reviews ALL

Beautiful hotel with excellent location. The staff is professional and extremely friendly Rooms on the lounge wing are spacious and have a nice view over the pool and old city walls

Dear Elena P., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Thank you so much

Customer review rating 5.0/5

Bruna B. Families - Confirmed reviews ALL

I would like to thank all the staffs for their hospitality and professionalism.

Dear Bruna B., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Staff at breakfast were excellent

Customer review rating 4.0/5

Qamar H. Business - Confirmed reviews ALL

The staff at breakfast were friendly polite very helpful and I would stay there again just because of them. Most of them spoke English too

Dear Qamar, We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Very unfriendly staff

Customer review rating 0.5/5

T. A. Families - Confirmed reviews ALL

Very unfriendly staff, no customer service. Very upset with our trip, I am very disappointed. I would like some sort of compensation.

Dear A. T., Thank you for taking the time to tell us about your experience at the Sofitel Marrakech Lounge & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

It was a good. experience largely due to the exceptionally friendly and professional personnel.

Customer review rating 4.5/5

Anne P. Couples - Confirmed reviews ALL

See above.

Dear FRANCOIS P., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Classic but casual

TripAdvisor rating 5.0/5

Seaside36035886213 TripAdvisor review

We love this place and have been three times in the last three years. It is classy but relaxing, beautifully decorated and maintained and in a great location. The pools and gardens are so photogenic and a range of room offerings to suit every budget and occasion.

Dear Seaside, Thank you for taking the time to share your feelings with us. We are so pleased that you enjoyed your stay at the Sofitel Marrakech, and that our staff made it special. We hope to welcome you back soon. Regards,

Exceptional experience

TripAdvisor rating 5.0/5

Dave B TripAdvisor review

From arrival to departure the whole experience was just exceptional. Although the country was just reopening for tourism this hotel was ready. The hotel was immaculately presented from reception through to the spacious bedrooms. Housekeeping was like magic. We would go for breakfast and come back to a clean serviced room. The pool / terrace had lots of loungers etc to spend the day soaking up the sun. The waiting staff where always on hand to bring some refreshments. There are a selection of bars and restaurants to choose from. We loved the SO lounge in the evenings. Breakfast was a great experience. I wish I’d taken the name of the lady who looked after us. She was anazing. To be honest all the staff in this hotel are. I don’t think we passed a housekeeper with out them stopping and saying Bonjour! Really recommend this hotel. It and all the team are fantastic.

Dear Dave, Thank you for that amazing comment! It is a pleasure for us to know that you had such a great experience with us at the Sofitel Marrakech. Be sure that we already have share your comment with our team. They are always delighted when guests appreciates their help and the quality of services. We are glad to know that your stay with us was fantastic and we look forward to welcome you again in near future. Best regard,

Great stay

Customer review rating 4.0/5

R. Couples - Confirmed reviews ALL

Lovely hotel in a great location. The staff were all great especially Fatima B! Nice breakfast and drinks are great. The only reason we probably wouldn’t return is that there are poor vegetarian options - only a few choices of a pizza or pasta and the restaurant L’orangery has nothing so it’s a little outdated in that respect.

Dear Sahota R., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Holiday

Customer review rating 5.0/5

Alsaegh F. Couples - Confirmed reviews ALL

Absolutely stunning hotel! The entrance of this hotel is beautiful, with welcoming staff it felt like you were stepping into a dream. The pools and restaurants were perfect. In particular, the staff Hicham, Bachkar, Ilham, Farah, Rachida, Brahim made the stay feel perfect. They were so welcoming and inviting and went beyond and above to make us feel special. I would come back very soon !!!

Dear Alsaegh f., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Customer review rating 3.5/5

Nicholas E. Business - Confirmed reviews ALL

Looking out over an empty pool and dirty courtyard from a balcony with old, worn and uncomfortable furniture, not what you expect when paying this kind of money. Overall hotel and room was clean enough but really not Sofitel standard as experienced in Frankfurt. Expensive for what you get, food in the Orangery is awful (ate there twice and wouldn’t recommend eating there to anyone. Breakfast was good but overcrowded and noisy. Service was good, spa was good.

Dear Nicholas E., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

good stay but problem with the shower, the water is too hot or too cold...for the price we pay it's not nomal

Customer review rating 4.0/5

Gabbay Families - Confirmed reviews ALL

good stay but problem with the shower, the water is too hot or too cold...for the price we pay it's not nomal

Dear Gabbay J., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

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