Sofitel Marrakech Lounge & Spa Hotel 5 stars

Customer review rating 4.6/5 5,348 reviews

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Sofitel Marrakech Lounge & Spa
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+ 26 Services

Hotel extras

  • Bedrooms and suites w/ views of Atlas Mountains, swimming pools or gardens

  • Free access So Lounge for hotel residents excl. weekends/special evenings

  • Outdoor area: Gardens, riads and beds around swimming pools, pool butler

  • The Kids Suite and Kids pool for the happiness of children aged 4 to 12

  • 15 mins from airport, 10 mins from Jemaa El Fna Square and modern city

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Services for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-beingPaying
  • Services for children
  • GolfPaying
  • Tennis
Catering
  • BreakfastPaying
  • 4 restaurant(s)
  • 5 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Sofitel Marrakech Lounge & Spa

Rue Harroun Errachid
Quartier de l hivernage
40000
40000 marrakech
morocco

Tel: +212524425600

Fax: (+212)524/420505

Check-in from 15h00

Check out up to 12h00

  • GARE ROUTIERE SUPRATOURS - CTM :  Marrakech Hivernage

  • By plane

    MARRAKECH MENARA At 3km / 1.86 miles

  • By train

    ONCF MARRAKECH At 3km / 1.86 miles

GPS :31.62175, -8.002805

Our accommodation(s)

In your room above the patio, where contemporary art mixes with the murmur of the fountains to create a Zen and relaxing atmosphere, your demands for comfort and serenity will be fully satisfied at all times.

SUPERIOR ROOM, 1 king-size bed, balcony

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone(...)

LUXURY ROOM, king-size bed, balcony view of the swimming pool

Accessible room
  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

LE JARDIN

Type of cuisine: International

Breakfast or lunch on a leafy garden terrace near the pool: buffets span the world's cuisines, from Chinese dim sum to French rôtisserie. Views soar to the Atlas Mountains. A relaxed Marrakech restaurant where flavors are as cosmopolitan as the clientele.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SO GOOD

Type of cuisine: International

This avant-garde, chic space at the heart of the hotel's lush gardens serves up contemporary, refined Franco-Moroccan cuisine. The So Night Lounge and the So Good will be reserved during the Marrakech International Film Festival.

Dinner

19:30 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'ORANGERIE

Type of cuisine: Gourmet

Our gourmet Marrakech restaurant blends Dominique Oudin's cosmopolitan French cuisine with the rich gastronomy of Moroccan chef Ahmed Ed-Defaa. Taste chicken tagine, lamb with prunes, homemade foie gras on a shady terrace with exhilarating mountain views.

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL LOUNGE

Type of cuisine: Mediterranean

An oasis of freshness which pays tribute to Mediterranean cuisine and the benefits of olive oil. Virgin and pure, subtle and fragrant, mythical and eternal... discover the wonders of olive oil.

Lunch

12:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PALAIS DARKUM

Non contractual photo

The inviting and vibrant decor and staff will help you explore teas from Morocco, India and Japan flavored with fresh mint, as well as the chef's delicious pastries including Gazelle Horns and Parisian Macaroons.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LAWRENCE BAR

Non contractual photo

Toast your Moroccan vacation from our terrace bar in Marrakech, with champagne or a colorful cocktail infused with sweet mint, fresh kiwi, cooling watermelon... Flavors change with the season and the barman's imagination; the chic ambiance remains.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ULTIMATE POOL LOUNGE

Non contractual photo

No need to stray too far from the lazy loungers by the swimming pool: order a freshly squeezed juice, a cocktail, a naughty aperitif. Pure pleasure in a Marrakech poolside bar - indulge!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SO LOUNGE

Non contractual photo

¤ The So Lounge will be for private use only during the Marrakech International Film Festival ¤ Entry to So is free for hotel guests until midnight, excluding weekends and special events.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL LOUNGE

Non contractual photo

Recharge in a pleasant poolside setting

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 342

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Sofitel Marrakech Lounge & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,348 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,344 reviews

Medium quality of service

Customer review rating 2.5/5

Rida C. Families - 27/02/2021 Confirmed reviews ALL

Very bad quality of service. The customer care is so bad.

Rooms’ location is far from reception and restaurant, walking ways to the rooms is not suitable

Customer review rating 3.0/5

A. Families - 23/02/2021 Confirmed reviews ALL

Not bad

Good stay

Customer review rating 3.5/5

Soufyan Solo - 21/02/2021 Confirmed reviews ALL

Had a lovely time at the hotel. I was well received by hmed and oussama at the reception. My room was in great state and the bed was amazing. Unfortunately the pool was under maintenance that's why my review is a 7. As for the breakfast, I greeted every morning by farah, who took great care of me. She made me feel at home at the hotel. Also the spa treatment I took was amazing and is definitely worth a visit.

Excellent stay !

Customer review rating 4.0/5

E. A. Families - 17/02/2021 Confirmed reviews ALL

We had fantastic family time , we absolutely enjoyed our staying . Food are delicious and the hotel staff took great care of us . We couldn’t which more than that .. I thanks the whole team for this precious memory

Dear Majda E., Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Linda Purwanti Director of Quality Sofitel Bali Nusa Dua Beach Resort h9… Bien cordialement, Ahmed BENKIRANE Directeur Général.

Overall very good

Customer review rating 4.0/5

Anonymous Business - 13/02/2021 Confirmed reviews ALL

I have thoroughly enjoyed my stay at the hotel.The service is very good and the staff are helpful and friendly

Dear Mazen D., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Of course the location is ideal!

Customer review rating 5.0/5

Mrs C. B. Solo - 01/02/2021 Confirmed reviews ALL

What matters most for me is the personnel! There is a wonderful team at Sofitel Marrakesh, from Salwa who is always available and cares a lot for the guests to Oussama and Ali at the reception!

Dear Karin B., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.
Customer review rating 5.0/5

Anonymous Business - 25/01/2021 Confirmed reviews ALL

Excellent customer service

Dear KYLE H., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Great location with hospitable staff.

Customer review rating 5.0/5

Jared B. Business - 24/01/2021 Confirmed reviews ALL

Every member of the staff greeted me with respect and care for my well being. I could tell each member of the staff had a high priority for keeping the hotel clean and disinfected which gave me a sense of safety and security from Covid.

Dear JARED B., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.
Customer review rating 5.0/5

Fabien B. Couples - 12/01/2021 Confirmed reviews ALL

Great stay as always . All staff members were amazingly welcoming , warm , professional. During this unprecedented time, smile were on the face of all the team. They made us feel at home. Special thank you to Wassif , room service staff for his kindness and professionalism. We will be back.

Dear FABIEN B., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Wonderful hotel.

Customer review rating 4.5/5

Joshua S. Business - 10/01/2021 Confirmed reviews ALL

Very good experience. Beautiful hotel in a beautiful city.

Dear JOSHUA S., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Well located

Customer review rating 3.5/5

Sarah Couples - 20/12/2020 Confirmed reviews ALL

The staff was nice , the room was old somehow

Dear SARAH E., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

special thanks to the front desk and valet parking folks

Customer review rating 5.0/5

Lahcen Families - 18/12/2020 Confirmed reviews ALL

Great location really pleasant and clean room, breakfast was great with variety of choices serving staff were great,

Dear lahcen l., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Excellent stay

Customer review rating 5.0/5

Salma Friends - 15/12/2020 Confirmed reviews ALL

The staff in the hotel is very welcoming and friendly. They helped us with all our requests, a very good stay overall ! A special thanks to Ahmed, the receptionist who made us feel very welcome.

Dear Salma J., We very much appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

Good stay

Customer review rating 4.0/5

Yassine B. Couples - 13/12/2020 Confirmed reviews ALL

Good one of the best hotel In marrakech

good stay

Customer review rating 4.0/5

Mouna B. Couples - 04/12/2020 Confirmed reviews ALL

very good stay, very good service, well located very good experience to renew regularly

Always happy to be at Sofitel is the best

Customer review rating 5.0/5

Lina Friends - 12/11/2020 Confirmed reviews ALL

M’y expé

Well located

Customer review rating 4.5/5

Mohamed Families - 02/11/2020 Confirmed reviews ALL

It was very good. The only point was that the pool was filled with guys so didnt feel comfortable with my wife

Dear Mohamed B., We appreciate your comments regarding your stay at the Sofitel Marrakech Lounge & Spa. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant and confortable. Sincerely, Bien cordialement, Ahmed BENKIRANE Directeur Général.

My First bad experience with Accor Group

Customer review rating 0.5/5

Amal Couples - 04/10/2020 Confirmed reviews ALL

I am very disappointed, an unbearable smell of sewage in the room, just one small bottle of water for 2 person, no tea, no hair dryer in the room, the tables and chairs in the pool area are very dirty, evening is very dark in the hotel floors, one small towel for 2 person, the good thing is that the staff at the reception are very friendly it s the worst experience with Accor Group

Good stay

Customer review rating 4.5/5

Mr. G. S. Couples - 27/08/2020 Confirmed reviews ALL

Well Received and everything went on very nice and very well.

The most terrible stay in a Sofitel

TripAdvisor rating 1.0/5

aminelakhdissi2020 13/07/2020 TripAdvisor review

Arrived at mid-night with my wife and my 18 months baby, The balcony's table and couch were inside the room ( a total disaster ) Their was no water in the room at our arrival ( Only one used bottle in the dirty mini bar and another used bottle of sparkling water on the table). I asked for a cot for my baby, they could not provide it after an hour and a half ( being tired and with all what happened i asked them just to ignore it because the baby was already asleep). Last but not least, as i'am an accord frequent client i've used points to pay for my stay which they don't know how to handle. The points were deducted from my account at the time of booking. I was surprised at the check out with a totally different amount to pay, they did not take into consideration my points. At the end they rededucted the points from my account ( i ended up having the points deducted twice). They really need to reconsider that hotel being a 5 stars. It is a shame

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