Novotel Hong Kong Century 4 stars

Customer review rating (ALL Rating) 4.3/5 2,316 reviews

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238 Jaffe Road, WANCHAI, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • 8-minute walk to Hong Kong Convention and Exhibition Centre (HKCEC)

  • 5-minute walk to Wan Chai MTR station

  • 1-minute walk from the China Visa Application Service Center

  • In central area close to Causeway Bay, the major shopping hub in HK

  • 6 function rooms accommodate up to 500 guests

Our accommodation(s)

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Hotel location

Novotel Hong Kong Century

238 Jaffe Road, WANCHAI
0 HONG KONG
Hong Kong SAR, China

GPS:22.278836, 114.176504

Telephone
Fax +852 2598 8866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,316 reviews

TripAdvisor Rating  4.0/5  4,129 reviews

Certificate of excellence 2024

1st time in a Novotel hotel.

TripAdvisor rating 3.0/5

Scenic46965464714 TripAdvisor review

Convenient location… near everything Rooms are adequate for business travelers…small bathroom space…no amenities…. Staff not helpful or friendly except for Steven at front desk and a night time concierge who didn’t have a name tag that I could see.

Dear Guest, Thanks for your review about our hotel. We are delighted that our location proved convenient for your needs, being in close proximity to key attractions and transport links in Hong Kong. However, we regret to hear that aspects of your room did not meet your expectations. We understand how important space and amenities are to our guests, and we strive to ensure that each visitor has a comfortable stay. It disheartens us to learn that our staff's service was not consistently up to our high standards, and we are sincerely sorry for any inconvenience caused. We will follow up on this with our team to ensure our usual high standards going forward. Nonetheless, we are pleased that Steven at the front desk and our night time concierge made a positive impression during your stay. Their dedication to guest service is truly indicative of the Novotel Century Hong Kong spirit. We are hoping to welcome you back in the future. All the best. Ohad Tiktinsky, General Manager

Overall good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Overall stay is good not great, room is clean as always. Staffs at front desk are very helpful and tentative. Special mentioned to Paul Chan for his professionalism in customer service and caring approach to my family.

Dear Guest, Thank you for taking the time to share your review. We're thrilled to hear that your time with us was enjoyable. We are delighted that you appreciated the attentiveness of our staff and the cleanliness of your room, as well as the service provided by our front desk, especially Paul Chan. Our team strives to deliver a welcoming and professional service to ensure our guests have a memorable stay. The dedication of our colleagues like Paul is indeed a testament to our commitment to guest satisfaction. We hope we will have the opportunity to see you again in the future. Best regards, Ohad Tiktinsky, General Manager

Great location and great service.

Customer review rating 5.0/5

Tommy Couples - Confirmed reviews ALL

I'm a platinut member. I was greeted by stephen from the front desk, he was able to organize a free upgrade for myself, which I was quite happy. Service, was excellent and location was great and the room was clean too but bathroom door did had some squeak noise but it didn't ruin our stay.

Dear Tommy, Thank you for taking the time to share your review. We are thrilled that your stay with us at Novotel Century Hong Kong left a positive impression. We are delighted that you enjoyed our prime location and the excellent service provided by our front desk team, including Stephen. Our commitment to offering a clean and comfortable environment is echoed in your satisfaction with the room's cleanliness. However, we apologize for the inconvenience caused by the bathroom door's condition. While we aim to maintain our facilities at the highest standard, we acknowledge that there is always room for improvement. Finally, we are pleased that you appreciated the room upgrade and the various other benefits associated with your Platinum status through our ALL – Accor Live Limitless loyalty programme. We hope we will have the opportunity to see you again in the future. Best regards, Ohad Tiktinsky, General Manager

Good spot, check-in problematic

Customer review rating 3.0/5

Steve D. Solo - Confirmed reviews ALL

Checking in proved complicated because the staff member was wearing a mask, which made it very difficult to understand what she was saying. Hotel is well located but relatively basic in terms of both rooms and public areas. Breakfast food was OK but didn’t look especially appetising. Breakfast area was a bit of a free-for-all, not especially well managed.

Dear Steve, Thank you for taking the time to share your review. We are delighted that you appreciated our hotel's location, conveniently situated in the heart of Wan Chai, offering easy access to the HKCEC and nearby transport connections to explore the city. However, we apologize if the experience at check-in was not as smooth as it should have been. We understand that clear communication is essential, and while our staff's mask-wearing aligns with health and safety protocols, we regret any inconvenience caused. Moreover, we take your comments regarding the room and public areas seriously and will consider them in our ongoing efforts to provide comfortable and contemporary accommodations for our guests. We are also sorry to hear that our breakfast offerings did not meet your expectations in terms of presentation and organization. We will review these aspects to enhance our guest experience. We hope you were able to enjoy the panoramic views of Victoria Harbour and the bustling city life that our location affords. We hope we will have the opportunity to see you again in the future. Best regards, Ohad Tiktinsky, General Manager

Warm hospitality at 15 degrees Hong Kong

Customer review rating 4.0/5

Don L. Solo - Confirmed reviews ALL

The housekeeping team is the gem though they are the most forgotten or neglected people. The lounge was busy with decent wine and finger food. However I wish the breakfast variety can be better especially for one who stayed six days in the same hotel.

Dear Don L., Thank you for taking the time to share your review. We are delighted that you appreciated the attentiveness of our housekeeping team and the ambiance of our lounge, complemented by a selection of wine and finger food. However, we understand that you were looking for a wider variety of breakfast options, especially during an extended stay. We are also taking note of your suggestions for the reception to provide immediate receipts post-payment and the thoughtful touch of welcome fruits for our Accor silver members. Your comfort and satisfaction are of the utmost importance to us, and we believe these are valuable insights for enhancing our service. Nonetheless, it is great to see that you enjoyed the exclusive hospitality provided by our team. With our central location offering convenient access to the HKCEC and nearby shopping and dining experiences, we hope it added value to your stay in the vibrant city of Hong Kong. We hope we will have the opportunity to see you again in the future. Best regards, Ohad Tiktinsky, General Manager

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Other web-users rate our hotel

  • 3,394 reviews 9.6/10 Location
  • 3,013 reviews 6.7/10 Room
  • 3,127 reviews 8.7/10 Service
  • 36 reviews 8.9/10 WiFi
  • 1,353 reviews 4.1/10 Comfort
  • 1,199 reviews 8.4/10 Cleanliness
  • 1,034 reviews 8.2/10 Breakfast
  • 803 reviews 8.4/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.