Novotel Cusco 4 stars

Customer review rating (ALL Rating) 4.5/5 250 reviews

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Novotel Cusco - Image 1
Novotel Cusco - Image 2
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Novotel Cusco - Image 4
Calle San Augustin 239 -, 08002 CUSCO, Peru

Description

Hotel extras

  • Two children aged 16 and under can stay free of charge when sharing a room with their parents.

  • Novotel Cusco is just 5 minutes from downtown Cusco

  • Enjoy the hotel's textile painting exhibition.

  • 6-minute drive to San Pedro Market.

  • 20 minutes from Alejandro Velasco Astete Airport

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Colonial family duplex room

Photo out of - Colonial family duplex room

More room to relax! The Colonial Duplex Room features two floors for more privacy while maintaining the 16th-century architectural style. Enjoy amenities like bathtub and double bed.

Max. number of persons
4
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x2

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini-refrigerator
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
  • 4 pers. max
  • 23 m² / 247 sq ft
  • Bedding 2 x Twin bed(s) and 1 x Queen size bed(s)
  • Accessible room
See availabilities

This elegant 16th-century colonial-style room creates a perfect space to relax after a busy day. Rooms have free WiFi, private bath and two single beds. Accommodates up to 2 people.

Max. number of persons
2
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
See availabilities

The Colonial Room with 1 double bed offers maximum comfort. Its original 16th-century architecture will make your stay even more special. Features a double bed, free WiFI and a private bath.

Max. number of persons
1
Area
From 23 m² / 247 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Free access with phone card
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Standard Rooms with 1 double bed and sofa bed are ideal for family trips. They have everything you need for your stay: free WiFi, minibar, private bath and a sofa bed for the children.

Max. number of persons
4
Area
From 25 m² / 269 sq ft
Accessibility
Accessible room

Bedding

Double sofa bed(s) x1

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
See availabilities

The cozy Standard Room with 2 single beds offers total tranquility, an ideal space to relax. It features free WiFi and a minibar. Options are available for guests with reduced mobility.

Max. number of persons
2
Area
From 21 m² / 226 sq ft
Accessibility
Accessible room

Bedding

Twin bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Kettle
  • Mini Bar
  • Mini-refrigerator
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room interior entrance only
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Opening windows

Electric Facilities

  • 110/120 V AC
  • 220/240 V AC

Room Services

  • Operator wake up call

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Cusco

Calle San Augustin 239 -
08002 CUSCO
Peru

GPS:-13.517373, -71.975743

Telephone
Fax +51 84 581034

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property
  • Room service
  • 99 rooms
  • One room for people with reduced mobility
  • 99 non-smoking rooms
  • 5 floors

Languages spoken at the hotel

  • German
  • English
  • Spanish
  • French
  • Portuguese

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Pets

Pets allowed Additional charge

Catering

2 Restaurants

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Family

Services for children

  • Children''s TV Channels

365

Photo out of - 365

Taste the best international cuisine, prepared in a unique way at Restaurante 365. You can also take in the elegant and cozy atmosphere while enjoying a complimentary coca mate. Open for lunch and dinner.

Cooking style
International
Capacity
70
08002 Cusco, Peru
Telephone +51 84 581033

Other informations

Services

  • Terrace

Payment

  • Cash
  • Credit card
  • Other

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Accommodate food

  • Children menu

Taste the best international cuisine, prepared in a unique way at Restaurante 365. You can also take in the elegant and cozy atmosphere while enjoying a complimentary coca mate. Open for lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  250 reviews

Customer review rating 5.0/5

Elaine H. Solo - Confirmed reviews ALL

Dear Mrs Elaine, Thank you for the great review of our hotel! We will be sharing your comments with all staff and especially with Mayara, we are glad that you enjoyed your stay and we hope that you feel better now after the altitude sickness. We hope to have the pleasure to see you again very soon. Sincerely, Wilma Zuniga Gerente General Novotel Cusco

Customer review rating 5.0/5

Janis B. Families - Confirmed reviews ALL

Dear Janis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Dear Mr Gregg, Thank you for taking the time to tell us about your experience at the Novotel Cusco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 3.0/5

Konstantin I. Couples - Confirmed reviews ALL

Dear Konstantin, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 5.0/5

Joanne E. N. Families - Confirmed reviews ALL

Dear Joanne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Dear Mrs Elaine, Thank you for the great review of our hotel! We will be sharing your comments with all staff and especially with Mayara, we are glad that you enjoyed your stay and we hope that you feel better now after the altitude sickness. We hope to have the pleasure to see you again very soon. Sincerely, Wilma Zuniga Gerente General Novotel Cusco

Customer review rating 5.0/5

Janis B. Families - Confirmed reviews ALL

This hotel is in a GREAT location and is super clean and comfortable. It was our favorite hotel on our recent trip to Peru. Most people don't have an extended stay in Cusco and this hotel was really great working with our plans that kept adjusting. The staff was competent and did everything they could to make our stay enjoyable. The dining was fantastic, the atmosphere tranquil. I may never make it back to Cusco, but I can confidently say that if I do this is where I would stay.

Dear Janis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

The refrigerator was broken, the a/c was broken, the room was dingy, the sheets were like sandpaper , the bathroom was sad and in need of a deep cleaning.

Dear Mr Gregg, Thank you for taking the time to tell us about your experience at the Novotel Cusco. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 3.0/5

Konstantin I. Couples - Confirmed reviews ALL

Upon arrival late in the night the receptionist preferred to answer a phone call than hand over room keys of otherwise competed check-in. This has been especially unfortunate as departure was scheduled very early morning next day. Courtyard layout means that in the suite you will hear everything happening in the yard and at the reception. Would like to call out that Nely was very helpful in organizing a short notice private driver.

Dear Konstantin, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 5.0/5

Joanne E. N. Families - Confirmed reviews ALL

Beautiful reception area, comfortable rooms and excellent location

Dear Joanne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 5.0/5

Nicolas R. Couples - Confirmed reviews ALL

A beautiful hotel (much better than a usual Novotel) at the heart of Cusco. Colonial rooms are spacious. Very helpful and friendly staff and the restaurant is also to be recommended

Dear Nicolas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 4.5/5

Patrick E. M. Business - Confirmed reviews ALL

very nice, very pleasant Mayara R. was exceptionally helpful - a stand-out employee

Dear Patrick, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 5.0/5

Danica Z. Couples - Confirmed reviews ALL

We stayed three nights at Novotel Cusco, the location of the hotel is just perfect, you are in the heart of Cusco old town and its great for exploring the city. The hotel has amazing breakfast and restaurant where we were hosted by amazing Mayara, she was so kind and attentive. Thank you so much! The rooms were sparkling clean and very comfortable. The hotel restaurant had live music in the evening and we could pet and take photos with an alpaca, which was so nice!

Dear Danica, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 3.0/5

Benjamin D. S. Families - Confirmed reviews ALL

Had the worse sleep I have ever had with noise from outside AND inside the hotel.

Dear Benjamin, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 0.5/5

Binqin H. Couples - Confirmed reviews ALL

We checked in on June 27th. That evening, we tipped the bellhop. My friend had $500 in an envelope in his backpack, which he hadn't touched. The next evening, the envelope was gone, and the $500 was stolen. A ring worth $3000 was also stolen from his suitcase. No one entered the room except for the housekeeping staff, as no one locked the door. We can confirm that the housekeeping staff stole our belongings.

Dear Mr. H., Thank you for sharing your concerns. We are truly sorry to learn about your experience and appreciate the opportunity to share the information gathered following your report. Ms. Jiang informed our Front Office that USD 500 was missing from the room and mentioned that the last time she recalled seeing the cash was at approximately 4:00 p.m. on Monday, June 29. At that time, no missing ring was reported, and we became aware of this concern only through your recent message. As soon as we were informed, we activated our security procedures and conducted a thorough review. Our investigation confirmed that the room attendant entered the room at 1:59 p.m. on June 29 to perform the scheduled housekeeping service and left after completing the cleaning. We also reviewed the camaras (CCTV footage) together with the electronic door lock audit trail, which confirms that there was no additional access to the room after the time Ms. Jiang indicated she had last seen the cash. The safety and security of our guests are of the utmost importance to us. For this reason, every guest room is equipped with a safety deposit box for storing valuables. We would appreciate the opportunity to speak with you and Ms. Jiang directly so we can better understand your concerns and discuss this matter with you. Kind regards, Hotel Management Novotel Cusco

Customer review rating 2.5/5

Saptarshi B. Families - Confirmed reviews ALL

Overall, not a positive experience. The room we were initially given had a missing bathroom door latch and also had plumbing issues. Given that, we were upgraded to a suite for a couple of nights but were repeatedly asked to change to another room of a similar category. Housekeeping was sloppy and complimentary water wasn't always provided. I would rate the staff behaviour as nonchalant bordering on rude. Not expected from Accor.

Dear Saptarshi, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 5.0/5

Caleb S. Couples - Confirmed reviews ALL

Hotel was great. Location was perfect near the plaza, staff was extraordinary. Breakfast was amazing with so many options. Would stay again. Side note, water went out to the building on our last morning and the front desk set us up to shower in the attached spa.

Dear Caleb, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 1.5/5

Stephane S. M. Couples - Confirmed reviews ALL

I booked my stay through the app and accidentally selected 1 guest instead of 2. When I checked in, I was told I had to pay an additional $38.40 per day for the second person. I showed the receptionist that making a reservation for 1 or 2 guests in the app does not change the room rate at all. I also showed her that the exact same room was still available on the app at the time of check-in for approximately $100 less than the rate I had originally booked. Despite this, I was still asked to pay the additional daily charge. The receptionist told me she would raise the issue with the manager and get back to me. Unfortunately, she never followed up. It was only when I checked out that I asked about it again, and I was simply told that it was "a problem with the app." I am very dissatisfied not only with the additional charge, which I believe was unjustified, but also with how the issue was handled. I expected someone to investigate the matter and provide a response during my stay, rather than having to ask again at check-out and receive no meaningful explanation. Furthermore, the room is designed for double occupancy, so charging extra simply because I forgot to change the number of guests does not seem reasonable. At virtually every other hotel, the price for a double room remains the same whether it is occupied by one or two guests, unless breakfast or other per-person services are included. Overall, this experience left me very disappointed with both the pricing policy and the level of customer service I received.

Dear Mr. Stephane S. M., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely regret to learn that your experience did not meet your expectations and appreciate the opportunity to address your concerns. We understand your disappointment regarding the additional charge for the second guest. Our records show that the reservation was made for one guest, while two guests arrived at check-in. Although the room type accommodates double occupancy, the number of registered guests is an important part of the reservation, as it allows us to prepare the room accordingly and cover services provided for each guest, such as breakfast, amenities, and linen. While some booking channels may display the same room rate regardless of the number of guests selected, we kindly ask that the actual number of guests be entered when making the reservation, as this is in accordance with the booking platform’s terms and conditions and enables us to prepare appropriately for your stay. As a gesture of flexibility, we applied only 50% of the additional guest supplement upon your arrival for two nights, rather than the full charge, in consideration of the situation. We also sincerely apologize that your concern was not followed up during your stay as you had been informed it would be. We understand and we regret that we did not provide you with a timely explanation before your departure. Your comments have been shared with our team as they help us improve both our communication and our service. We truly value your feedback and hope you will consider giving us another opportunity to provide you with the level of hospitality we strive to deliver. Kind regards, Wilma Zuñiga General Manager Novotel Cusco

Customer review rating 2.5/5

Zihao C. Couples - Confirmed reviews ALL

I booked my room via Accor APP and it says clearly it includes the breakfast for two. But the hotel staff said said the system shows I only have 1 free breakfast. I don’t know where went wrong but I booked 2 beds 2guests how come it just shows 1 breakfast? Also during the check in the reception said my room need to have a maintenance next morning, asked me to move to the different room next day. This was unacceptable as I had booked two nights and I shouldn’t pack my luggage for the maintenance next day especially the busy travelling schedule. However the staff was helpful and solved these issue in the end. I truly hope the management team will handle everything in a more professional way especially I am a loyal customer to Accor.

Dear Zihao, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 5.0/5

Dev V. M. Friends - Confirmed reviews ALL

Very comfortable room. Excellent service. Good food. Well located.

Dear Dev, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 3.5/5

Leszek S. M. Couples - Confirmed reviews ALL

The hotel has a very good location. Friendly, attentive staff not always able to communicate in English. We had a comfortable, clean room. WiFi was very weak. Breakfast was good but quite basic. We tried food in the restaurant. The service was very good, the food was very salty. In our opinion the hotel is overpriced for what it is.

Dear Leszek, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 5.0/5

Emile V. V. H. Couples - Confirmed reviews ALL

All was great. We stayed in the better rooms, was really worth it.

Dear Emile, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 3.5/5

Shinobu K. Families - Confirmed reviews ALL

I wish not to be published. I would like to mention one disappointment at the hotel restaurant. One menu item had no price written and others have prices in soles. When we asked the price, the servant told 55. Since everything is in soles, we assumed it was in soles and we ordered it. Later when we were leaving, we found out the price was not in soles but in USD. The waitress told us only 55 without the unit but they charged us different price in soles. No apologies were given. Whey no price listed on the menu? Other thing is that only one bath tower was provided on the last day. After we asked the front desk, the housekeeper brought it.

Dear Shinobu, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 4.5/5

Mitra N. Solo - Confirmed reviews ALL

Well—appointed spacious clean room with a nice view and clean bathroom. Lovely staff. Delicious and varied breakfast buffet. Filtered water station. Nice restaurant and central courtyard. Pleasantly surprised.

Dear Mitra, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Customer review rating 5.0/5

Peter W. Couples - Confirmed reviews ALL

Rooms were very nice and all the staff were kind and helpful!

Dear Peter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Other web-users rate our hotel

  • 316 reviews 9.6/10 Location
  • 321 reviews 6.8/10 Room
  • 428 reviews 9.2/10 Service
  • 19 reviews 7.1/10 WiFi
  • 181 reviews 8.4/10 Amenities
  • 168 reviews 9.1/10 Breakfast
  • 133 reviews 8.9/10 Food
  • 90 reviews 8.4/10 Cleanliness

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