Novotel Cusco 4 stars

Name: Hotel in Cusco for an amazing experience | Novotel - ALL
Address: Calle San Augustin 239 -, CUSCO, 08002, PE
Telephone: +5184581033
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 239 reviews

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Calle San Augustin 239 -, 08002 CUSCO, Peru

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Novotel Cusco

Hotel that makes every moment matter

Looking for a hotel in Cusco? Novotel Cusco has a charming colonial atmosphere with modern touches, offering an incredible experience to your stay. The rooms are spacious and have free WIFI. At Yaku Wasi Bar Restaurant, enjoy our international cuisine and a fun happy hour at the bar, featuring a pisco sour preparation show, a tasty local cocktail. Make the most of your stay at Novotel Cusco by exploring the City of the Incas, its history and culture.

Novotel Cusco is just three blocks from the Historic Center, a UNESCO World Heritage Site. Also admire the Plaza de Armas and Cusco Cathedral, and visit the Sacsayhuamán ruins, just a 12-minute walk from the hotel. The hotel in Cusco offers easy access to Machu Picchu, the Inca city in the Andes Mountains preserved to this day. It's a must-see, along with visiting the towns of Ollantaytambo, Urubamba, Maras, Moray, and others surrounding the Sacred Valley.

Don't know where to stay in Cusco? Novotel Cusco offers easy access to any point in the city. In addition, beautiful architecture that preserves the history of the place adds comfort and modernity to your stay. Make your reservation.

Welcome to Novotel Cusco! Here you'll enjoy a prime location just 5 minutes from Cusco's Plaza de Armas. This gives you easy access to the city's main tourist attractions, making it ideal for those who want to enjoy the city to the fullest.

Wilma Wilma Zuñiga, Hotel Management

Hotel extras

Two children aged 16 and under can stay free of charge when sharing a room with their parents.
Novotel Cusco is just 5 minutes from downtown Cusco
Enjoy the hotel's textile painting exhibition.
6-minute drive to San Pedro Market.
20 minutes from Alejandro Velasco Astete Airport

Our accommodation(s)

Room

Colonial Room with 1 double bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Accessible room

See availabilities

Room

Colonial family duplex room

4 pers. max
23 m² / 247 sq ft

Bedding 2 x Twin bed(s) and 1 x Queen size bed(s)
Accessible room

See availabilities

Room

Colonial Room with 2 Single Beds

2 pers. max
24 m² / 258 sq ft

Bedding 2 x Twin bed(s)
Accessible room

See availabilities

Room

Colonial Room with 1 Double Bed

1 pers. max
23 m² / 247 sq ft

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Room

Standard Room with 1 Double Bed and Sofa Bed

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Double sofa bed(s) and 1 x Queen size bed(s)
Accessible room

See availabilities

Room

Standard Room with 2 Single Beds

2 pers. max
21 m² / 226 sq ft

Bedding 2 x Twin bed(s)
Accessible room

See availabilities

Room

Colonial Room with 1 double bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Accessible room

See availabilities

Room

Colonial family duplex room

4 pers. max
23 m² / 247 sq ft

Bedding 2 x Twin bed(s) and 1 x Queen size bed(s)
Accessible room

See availabilities

Room

Colonial Room with 2 Single Beds

2 pers. max
24 m² / 258 sq ft

Bedding 2 x Twin bed(s)
Accessible room

See availabilities

Room

Colonial Room with 1 Double Bed

1 pers. max
23 m² / 247 sq ft

Bedding 1 x Double bed(s)
Accessible room

See availabilities

Room

Standard Room with 1 Double Bed and Sofa Bed

4 pers. max
25 m² / 269 sq ft

Bedding 1 x Double sofa bed(s) and 1 x Queen size bed(s)
Accessible room

See availabilities

Room

Standard Room with 2 Single Beds

2 pers. max
21 m² / 226 sq ft

Bedding 2 x Twin bed(s)
Accessible room

See availabilities

Hotel location

Novotel Cusco

Calle San Augustin 239 -
08002 CUSCO
Peru

GPS:-13.517373, -71.975743

+51 84 581033

+51 84 581034

Railway station
Bus stop

SAN PEDRO TRAIN STATION

Railway station

Access: 1 km / 0.62 mi 20 min walk / 10 min drive

TERMINAL TERRESTRE

Bus stop

Access: 1.5 km / 0.93 mi 50 min walk / 20 min drive

PUNO TRAIN STATION

Railway station

Access: 6 km / 3.73 mi 25 min walk / 15 min drive

MACHU PICCHU TRAIN STATION

Railway station

Access: 6 km / 3.73 mi 15 min walk / 8 min drive

PLAZA DE ARMAS

Historic monument

Access: 150 m / 0.09 mi 5 min walk / 2 min drive

MUSEU ARTE PRE COLOMBIANA

Museums

Access: 200 m / 0.12 mi 5 min walk / 2 min drive

KORICANCHA

Historic monument

Access: 250 m / 0.16 mi 7 min walk / 5 min drive

MUSEU INCA

Museums

Access: 250 m / 0.16 mi 7 min walk / 5 min drive

MUSEU DE ARTE CONTEMPORANEA

Museums

Access: 500 m / 0.31 mi 10 min walk / 5 min drive

SAQSAYHUAMAN

Historic monument

Access: 1 km / 0.62 mi 40 min walk / 20 min drive

POVOADO DE CHINCHERO

Historic monument

Access: 28 km / 17.4 mi 1 hrs drive

POVOADO DE PISAQ

Historic monument

Access: 32 km / 19.89 mi 45 min drive

POVOADO OLLANTAYTAMBO

Historic monument

Access: 57 km / 35.42 mi 1 hrs 30 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Pets welcome
Restaurant
Wi-Fi
Breakfast
Bar
100% Non Smoking Property
Room service

DESAYUNADOR 365

The 365 breakfast room turns a simple breakfast into a unique experience. Besides the food, enjoy an exclusive atmosphere: a sixteenth-century mansion. Open and ready to welcome guests from 7 a.m.

365

Taste the best international cuisine, prepared in a unique way at Restaurante 365. You can also take in the elegant and cozy atmosphere while enjoying a complimentary coca mate. Open for lunch and dinner.

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5 239 reviews

Stephane S. M. Couples - 6/29/2026 Confirmed reviews ALL

I booked my stay through the app and accidentally selected 1 guest instead of 2. When I checked in, I was told I had to pay an additional $38.40 per day for the second person. I showed the receptionist that making a reservation for 1 or 2 guests in the app does not change the room rate at all. I also showed her that the exact same room was still available on the app at the time of check-in for approximately $100 less than the rate I had originally booked. Despite this, I was still asked to pay the additional daily charge. The receptionist told me she would raise the issue with the manager and get back to me. Unfortunately, she never followed up. It was only when I checked out that I asked about it again, and I was simply told that it was "a problem with the app." I am very dissatisfied not only with the additional charge, which I believe was unjustified, but also with how the issue was handled. I expected someone to investigate the matter and provide a response during my stay, rather than having to ask again at check-out and receive no meaningful explanation. Furthermore, the room is designed for double occupancy, so charging extra simply because I forgot to change the number of guests does not seem reasonable. At virtually every other hotel, the price for a double room remains the same whether it is occupied by one or two guests, unless breakfast or other per-person services are included. Overall, this experience left me very disappointed with both the pricing policy and the level of customer service I received.

Dear Mr. Stephane S. M., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely regret to learn that your experience did not meet your expectations and appreciate the opportunity to address your concerns. We understand your disappointment regarding the additional charge for the second guest. Our records show that the reservation was made for one guest, while two guests arrived at check-in. Although the room type accommodates double occupancy, the number of registered guests is an important part of the reservation, as it allows us to prepare the room accordingly and cover services provided for each guest, such as breakfast, amenities, and linen. While some booking channels may display the same room rate regardless of the number of guests selected, we kindly ask that the actual number of guests be entered when making the reservation, as this is in accordance with the booking platform’s terms and conditions and enables us to prepare appropriately for your stay. As a gesture of flexibility, we applied only 50% of the additional guest supplement upon your arrival for two nights, rather than the full charge, in consideration of the situation. We also sincerely apologize that your concern was not followed up during your stay as you had been informed it would be. We understand and we regret that we did not provide you with a timely explanation before your departure. Your comments have been shared with our team as they help us improve both our communication and our service. We truly value your feedback and hope you will consider giving us another opportunity to provide you with the level of hospitality we strive to deliver. Kind regards, Wilma Zuñiga General Manager Novotel Cusco

Zihao C. Couples - 6/28/2026 Confirmed reviews ALL

I booked my room via Accor APP and it says clearly it includes the breakfast for two. But the hotel staff said said the system shows I only have 1 free breakfast. I don’t know where went wrong but I booked 2 beds 2guests how come it just shows 1 breakfast? Also during the check in the reception said my room need to have a maintenance next morning, asked me to move to the different room next day. This was unacceptable as I had booked two nights and I shouldn’t pack my luggage for the maintenance next day especially the busy travelling schedule. However the staff was helpful and solved these issue in the end. I truly hope the management team will handle everything in a more professional way especially I am a loyal customer to Accor.

Dear Zihao, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Dev V. M. Friends - 6/26/2026 Confirmed reviews ALL

Dear Dev, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Leszek S. M. Couples - 6/21/2026 Confirmed reviews ALL

Dear Leszek, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Emile V. V. H. Couples - 6/13/2026 Confirmed reviews ALL

Dear Emile, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Wilma Zuñiga Gerente General Novotel Cusco

Web-users rating

Other web-users rate our hotel

323 reviews 9.8/10 Location
331 reviews 6.7/10 Room
428 reviews 9/10 Service
18 reviews 8.7/10 WiFi
192 reviews 8.3/10 Amenities
170 reviews 9/10 Breakfast
139 reviews 8.4/10 Vibe
92 reviews 8.6/10 Cleanliness

47 reviews 9.8/10 Location
43 reviews 6.3/10 Room
63 reviews 9/10 Service
23 reviews 8.3/10 Amenities
22 reviews 9.1/10 Breakfast
19 reviews 8.6/10 Cleanliness
8 reviews 5.8/10 Value

20 reviews 9.8/10 Location
26 reviews 6.3/10 Room
47 reviews 9.1/10 Service
15 reviews 7.7/10 Vibe
12 reviews 9.1/10 Breakfast
12 reviews 8/10 Amenities
5 reviews 8.6/10 Cleanliness

8 reviews 9.8/10 Location
11 reviews 6.2/10 Room
11 reviews 9.2/10 Service
6 reviews 8.4/10 Amenities
5 reviews 7.6/10 Vibe

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Novotel Cusco, check-in is from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Novotel Cusco regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I bring my pet?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

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