Mercure Johannesburg Randburg Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 340 reviews

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Mercure Johannesburg Randburg Hotel - Image 1
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Mercure Johannesburg Randburg Hotel - Image 4
Cnr Republic road and, Brightwater Commons road, PO Box 2438, 2125 JOHANNESBURG, South Africa

Description

Hotel extras

  • - Conveniently located opposite Ferndale-on-Republic Shopping Mall

  • - Located 10 minutes from the famous 3 course Randpark Golf Club

  • - Outdoor pool

  • - Free parking

  • - Free WIFI

Our accommodation(s)

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Hotel location

Mercure Johannesburg Randburg Hotel

Cnr Republic road and, Brightwater Commons road, PO Box 2438
2125 JOHANNESBURG
South Africa

GPS:-26.098795, 27.990839

Telephone
Fax +27 11 789 4175

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BREAKFAST ROOM ONLY

Breakfast can be enjoyed daily Monday to Friday ( 6.30 am-10.30 am) and on Saturday, Sunday and public holidays( 7.00 am-11.00 am).

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  340 reviews

Customer review rating 0.5/5

Nivi R. Families - Confirmed reviews ALL

Reservations were made Rooms were not available at check in time Technicians were sorting aircons in room, couldn't access room Reservation process online and in hotel is very different.

Dear Nivi Thank you for taking the time to share your feedback with us. I am truly sorry that your experience with us did not begin as smoothly as it should have. Please accept our sincere apologies that your room was not ready at check-in time and that technicians were still attending to the air-conditioning. We understand how frustrating and inconvenient it must have been not being able to access your room immediately after your arrival, especially after a journey. This is certainly not the standard of service we aim to provide. I am also sorry to hear that you found differences between the online reservation process and the experience at the hotel. Your comments are very important to us, and we are reviewing this internally to ensure that the information and expectations set online align clearly with what we deliver on property. Your feedback helps us identify where we need to improve, and we are addressing these matters with our team to prevent similar situations in the future. We truly value your support and hope we will have another opportunity to welcome you back and provide you with the seamless and comfortable stay you deserve. Kind Regards Prisca HLATSHWAYO General Manager

Customer review rating 0.5/5

Karangarun N. Families - Confirmed reviews ALL

A very unprofessional federal manager

Customer review rating 4.5/5

Macdonald J. Business - Confirmed reviews ALL

Initially there were a few concerns in the room I was staying in ie: AC not working , Bathroom Light not working, the manager relocated me to a new room.

Dear MacDonald J., Thank you for taking the time to share your feedback and for rating your stay with us we truly appreciate it. We sincerely apologize for the initial maintenance concerns you experienced with the air conditioning and bathroom light. However, we’re pleased that our manager was able to assist promptly and relocate you to a more comfortable room. Your comfort is very important to us, and we are addressing the issues in the original room to ensure a smoother experience for future stays. Thank you again for your understanding and kind rating. We hope to welcome you back soon for an even more seamless stay. Sincerely, Prisca HLATSHWAYO General Manager

Customer review rating 4.0/5

Nkosi T. Families - Confirmed reviews ALL

Friendly and supportive staff.

Dear Nkosi Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Prisca HLATSHWAYO General Manager

Customer review rating 0.5/5

Lucky M. Couples - Confirmed reviews ALL

cockroaches and flies in the room, i hate those

Dear Lucky M., Thank you for taking the time to share your feedback with us. Please accept our sincere apologies for the presence of cockroaches and flies in your room. We fully understand how unpleasant and unacceptable this must have been, and we are truly sorry that this affected your stay. This is certainly not the standard of comfort and cleanliness we strive to provide. Please be assured that your comments have been taken very seriously. We have immediately addressed this with our housekeeping and maintenance teams, and pest control measures have been reinforced to prevent a recurrence. Your experience has been escalated to management to ensure corrective action is followed through. We value your feedback, as it helps us improve our service, and we sincerely hope to have the opportunity to welcome you back and provide you with a much more pleasant experience in the future. Kind regards, Prisca Hotel Management

Other web-users rate our hotel

  • 91 reviews 10/10 Location
  • 244 reviews 4.7/10 Room
  • 260 reviews 8.7/10 Service
  • 11 reviews 6.8/10 WiFi
  • 131 reviews 6.7/10 Cleanliness
  • 96 reviews 3.5/10 Comfort
  • 57 reviews 6.3/10 Breakfast
  • 28 reviews 5.5/10 Value

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