Novotel Genève Centre 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 3.219 görüş

En iyi fiyat
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Novotel Genève Centre - Image 1
Novotel Genève Centre - Image 2
Novotel Genève Centre - Image 3
Novotel Genève Centre - Image 4
Rue de Zurich 19, 1201 GENEVA, İsviçre

Açıklama

Otel ekstraları

  • Sauna, hamam ve fitness salonu bulunan dinlenme alanı

  • 5 toplantı odası, çok sayıda prestijli kuruma yakın konum

  • Cenevre'nin merkezinde, göle yakın

  • Modern dekorlu ve Fransız mutfağından lezzetler sunan bar ve restoran

  • Green Key sertifikalı otel

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Otelin konumu

Novotel Genève Centre

Rue de Zurich 19
1201 GENEVA
İsviçre

GPS:46.211635, 6.147291

Telefon
Faks +41 22 909 90 01

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

GOURMET BAR

Breakfast, lunch, dinner or a simple gourmet break, the Novotel dining areas offer balanced menus and 24-hour service in all hotels. A real retreat in a warm and contemporary setting.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  3.219 görüş

TripAdvisor Derecesi  3.5/5  1.719 görüş

Can't fault it

Tripadvisor puanı 5.0/5

Zoltán F Couples - TripAdvisor onaylı yorum

This is always our go to hotel in Geneva. Conveniently located, yet very quiet rooms and great view from the Top Floor. The service was fantastic, special thanks to Adele and Gregory. The hotel seems to invest greatly into sustainability too, which was obviously displayed at their breakfast selection.

Dear Zoltan, Thank you very much for this kind review of your recent stay. We are genuinely delighted to hear that your stay at Novotel Genève Centre consistently meets your expectations and that our efforts towards sustainability have not gone unnoticed. We are thrilled that you enjoyed the tranquility of our rooms, the breathtaking views from the higher floors, and the quality of service provided by our team members, Adele and Gregory. It is wonderful that our breakfast selection, which reflects our commitment to sustainability, added to the enjoyment of your stay. Our central location, offering proximity to Lake Geneva and various city attractions, is something we are very proud of, and we are glad it contributes positively to your visits. We look forward to seeing you again soon. Best regards, Nicolas Goureau General Manager

Horrible customer service

Tripadvisor puanı 1.0/5

shortcyclist Aileler - TripAdvisor onaylı yorum

I really hesitated writing this review because I rarely review anything below three stars but after two horrible Novotel experiences in Switzerland within a period of days I feel people should have a heads up of what to expect. The rooms are basic. There is soap but no conditioner. The location is central. It can be a bit noisy at night from the streets but it wasn’t too disruptive. That’s where the positive ends. The staff are incredibly rude. We arrived a bit before official check in (half hour). They let us drop off the suitcases. The staff didn’t listen to us at all and wouldn’t even look at us as we were speaking to them. We returned well after official check in time and our room was still not ready. We waited over an hour in the lobby. When I went to ask again about our room the staff was insulting and rude to the point I left the front desk in tears. We asked for late check out as compensation. Only we were locked out of our rooms by normal check out so that’s another wait to ask for this to be corrected. Only for the cards still not to work properly. It’s the rudeness of the staff that really gets to me. I’ve traveled a lot and have stayed in rooms that were less and had a much more positive experience. It’s absolutely outrageous that such a massive brand can have such poor customer service. Our experience in Bern was similar and awful. I will be writing that review next. So be warned you may have a convenient location but it will be with horrible service.

Dear Guest, We are grateful for your feedback. We are pleased that you found our central location convenient for your needs, with easy access to the city's attractions such as Notre-Dame Basilica, Bains des Pâquis, and a variety of restaurants and shops. However, we are sorry to hear about your unsatisfactory experience with customer service during your stay. Our team strives to offer a welcoming and efficient service from the moment our guests arrive, and it seems we fell short of this commitment in your case. Additionally, we understand that any disruptions to peace during your stay can be concerning, and we aim to provide rooms that offer a respite from the city's bustle. For guests sensitive to urban sounds, we recommend our courtyard view rooms, which tend to be quieter. Regarding the amenities, we offer a selection of toiletries and are always happy to provide additional items upon request. We regret the inconvenience you faced with the check-in process and the subsequent issue with your key cards. Please accept our sincere apologies for these oversights and for the way the situation was handled. Your feedback is invaluable as we continuously work to improve our guest experience. We will ensure that our team receives your comments and addresses these areas of concern. We hope that you will consider staying with us again, so we may have the opportunity to provide you with the quality service and accommodation that Novotel is known for. Warm regards, Nicolas Goureau General Manager

Great staff and lovely rooms

Tripadvisor puanı 5.0/5

HullPhil Solo travel - TripAdvisor onaylı yorum

I stayed here for 3 nights. Check in was good and staff friendly. The room was large and air conditioning was strong, which was needed in the high Geneva temperatures. I had breakfast included. It was good, although the hot items were not particularly appetizing. Why only chicken sausages? Recommended.

Dear Guest, We are grateful for your feedback. We are delighted to hear that your stay with us was enjoyable and that you found our rooms to be spacious and comfortable. Our team strives to provide a welcoming atmosphere from check-in to departure, and it's heartwarming to know we succeeded during your visit. However, we regret to learn that the breakfast options, particularly the hot items, did not meet your expectations. We offer a diverse breakfast buffet that includes a variety of options, and we are continually seeking to improve our menu to satisfy all palates. We appreciate your comments and will consider them as we review our breakfast offerings. Nonetheless, we are pleased that you found the air conditioning effective during the warm weather, ensuring your comfort throughout your stay. Additionally, our central location in the heart of Geneva, close to many attractions and transportation options, is something we are proud of and we hope it helped to make your stay even better. We would love to welcome you on a future occasion. Warm regards, Nicolas Goureau General Manager

Not for families

Tripadvisor puanı 3.0/5

tripping24LL TripAdvisor onaylı yorum

Hotel was Comfortable and well looked after. Staff friendly and breakfast good. Location is horrible for family. It's right in the middle of the red light district and not for families. Unfortunately we booked via a travel agent and they didn't disclose this to us.

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted that you found our hotel comfortable and well maintained, and that you appreciated the friendliness of our team and the quality of our breakfast offerings. Providing a welcoming atmosphere and a great start to the day with a good meal is what we aim for at Novotel Genève Centre. We understand your concerns regarding the location and its suitability for families. Our hotel is indeed located in the heart of Geneva, close to a variety of attractions and amenities, including Lake Geneva, restaurants, and shops. We recognize that this central location also brings a diverse mix of urban life, and we recommend our dear guests looking for a quieter environment to just turn right after the hotel exit and in 5 minutes, they will be near the lake with all its family activities. We take pride in providing a range of facilities, from our modern rooms, spa area, and meeting amenities, to our convenient location near public transportation options that offer easy access to explore the city. We hope you were able to make the most of these aspects. It would be a pleasure to welcome you again. Best regards, Nicolas Goureau General Manager

Central, Clean, Welcoming

Tripadvisor puanı 5.0/5

Sansunseeker TripAdvisor onaylı yorum

We only stayed for 1 night (me, hubby and 14 yr old daughter) but it was a wonderful stay, the staff were very welcoming when we arrived and we were able to check in by 1pm. The room was spacious enough considering we had two double beds and the shower was great, plenty of hot water and clean. Most importantly it was very central to all the main attractions of Geneva, shops and bars. The hotel sent us a city pass prior to arrival by email (we booked via booking.com) which allowed us free passage on the yellow boats from one end of the lake to the other. Catch the m1 or m2 boats to get to the flower clock and Jet D’eau. These boats arrive every few minutes and are a great way to travel across the lake and with the pass they are free! The pass also allows you to get from the airport train into Geneva centre within minutes. I would certainly stay here again as it was everything we required, they even held onto luggage for us for two days whilst we headed to Annecy for a couple of days. (From Geneva we had booked a blabla bus to Annecy in France 🇫🇷 checkout my review of the stay there)

Dear Guest, Thank you for this great review. We are truly delighted that your brief visit to Novotel Genève Centre was marked by a welcoming atmosphere and efficient services. Our team takes great pride in offering comfortable accommodations and ensuring that our guests can take advantage of our central location to explore the beautiful city of Geneva. It's fantastic to hear that the room met your expectations in terms of space and cleanliness, and that the shower provided the comfort you needed after a day out. Moreover, the city pass, a small token from us to enhance your travel experience, seems to have been a useful addition to your explorations, providing you with convenient access to the picturesque lake crossings and efficient transport links from the airport. We're also pleased to note that our luggage storage service contributed to a more carefree continuation of your travels to Annecy. We look forward to welcoming you back soon. Kind regards, Nicolas Goureau General Manager

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