Novotel Genève Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,301 reviews

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Novotel Genève Centre - Image 1
Novotel Genève Centre - Image 2
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Rue de Zurich 19, 1201 GENEVA, Switzerland

Description

Hotel extras

  • Wellness area with sauna, hammam and fitness room

  • 5 meeting rooms, close to a number of prestigious institutions

  • In the center of Geneva and close to the lake

  • Bar and restaurant with modern decor and French cuisine

  • Green Key certified hotel

Our accommodation(s)

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Hotel location

Novotel Genève Centre

Rue de Zurich 19
1201 GENEVA
Switzerland

GPS:46.211635, 6.147291

Telephone
Fax +41 22 909 90 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Breakfast, lunch, dinner or a simple gourmet break, the Novotel dining areas offer balanced menus and 24-hour service in all hotels. A real retreat in a warm and contemporary setting.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,301 reviews

TripAdvisor Rating  3.5/5  1,710 reviews

Good Facilities & Location

Customer review rating 3.5/5

Sk Families - Confirmed reviews ALL

Good Facilities & Location. Not too far from Geneva Train Station (Gare Cornavin). Front desk staff are nice and friendly. On contrary with Housekeeping team where we found them difficult to understand.

Dear Guest, Thanks for taking the time to review your visit to our hotel. We are delighted to hear that you found our facilities and location to your satisfaction and that the proximity to Geneva Train Station was convenient for your travels. It is also gratifying to learn that our front desk staff made a positive impression with their friendliness and professionalism. However, we regret to hear about the challenges you experienced with our housekeeping team and the inconvenience this caused regarding the minibar service. Your comfort is of the utmost importance to us, and we are genuinely sorry for any lapses in service. While we do strive to maintain the highest standards of cleanliness, we acknowledge the importance of daily vacuuming and will ensure our procedures are consistently upheld. Please accept our apologies for not meeting your expectations in this regard. It is reassuring to know that the ALL apps functioned properly during your stay, contributing to a smoother experience. We aim to provide efficient digital services for all our guests and appreciate your positive note on this matter. The entire team looks forward to welcoming you back. Kindest regards, Gregory Viandaz Operations Manager

Good stay

Customer review rating 4.0/5

Jm Business - Confirmed reviews ALL

Good stay. Nice room. Milk in fridge and extra tea/coffee would be appreciated, plus blanket/extra covers for bed. Air conditioning slightly chilly.

Dear Guest, Thank you for reviewing your recent experience. We are delighted to hear that your overall stay with us was a pleasant one and that our cleanliness standards met your expectations. Furthermore, it is heartening to know that our efforts in sustainability were appreciated. However, we regret to hear that the condition of your room did not fully meet your expectations. Please be assured that we continuously strive to provide comfortable and well-maintained accommodations for all our guests. Regarding the ease of access and speed of connection, we apologize for any inconvenience you experienced and we are always looking for ways to improve these aspects of our guests' experience. While we understand concerns about pricing, we are committed to providing value through our amenities and services, reflective of Geneva's standards. We are pleased that you are a member of the ALL – Accor Live Limitless loyalty program. We believe that the program offers valuable benefits and we hope you will continue to enjoy its advantages in the future. We hope to welcome you back. All the best. Nicolas Goureau General Manager

Well located

Customer review rating 4.0/5

Kp Business - Confirmed reviews ALL

The hotel is very nice, rooms are comfortable.

Dear Guest, Thank you for taking the time to give us your feedback. We are delighted to hear that you found our location to be convenient and our rooms comfortable, affirming our commitment to providing a memorable experience at Novotel Genève Centre. Regarding check-in, in line with the group contract, the check-in time is 4 pm, we endeavoured to have rooms ready as promptly as possible, however, on days of full occupancy there can be delays and the hotel was fully booked the night before. Additionally, we apologize for the temporary disruption with one of our elevators which, we understand, could have caused some difficulty for your group's departure. Please rest assured that maintaining fully operational facilities is a priority for us, and such instances are certainly not reflective of our usual standards. We are grateful for your kind words about enjoying your stay overall. It is heartening to know that the positive aspects of your visit have left a lasting impression. The entire team at Novotel Genève Centre looks forward to welcoming you back for another pleasant experience. Warm regards, Nicolas Goureau General Manager

Comfortable stay

Customer review rating 4.0/5

Cindy Business - Confirmed reviews ALL

Location is good, 5-10 mins walk to Geneva Train station where you can access to everywhere in the Switzerland. The room is cozy and clean but there is a little stinky smell from the drain.

Dear Cindy, We would like to thank you for this review about your recent experience in our hotel. We are delighted to hear that our location provided you with the convenience you needed to explore the city and that the proximity to Geneva Train station enhanced your travel experience. We regret to hear about the unusual odor you encountered, and we wish to assure you that our team is committed to maintaining a high standard of cleanliness and comfort in all our rooms. Rest assured, we have taken note of your concern to ensure the comfort and satisfaction of all our guests. Your commendations on the coziness and cleanliness of the room are greatly appreciated. Our housekeeping team works diligently to ensure our rooms meet our guests' expectations and provide a welcoming atmosphere for their stay. We hope to welcome you back. Best wishes, Nicolas Goureau General Manager

breadfast is good

Customer review rating 4.0/5

Gladys Business - Confirmed reviews ALL

breadfast is good

Dear Gladys, We would like to thank you for this review about your recent experience in our hotel. We are delighted to hear that you found the breakfast at Novotel Genève Centre to your satisfaction, as we strive to provide a delectable start to the day for our guests. Regarding the variety of choices, we always aim to cater to the diverse preferences of our guests, and we regret to hear that our selection did not fully meet your expectations. However, we are continuously reviewing our offerings and appreciate your suggestion for more choice. We are grateful for your feedback, which is crucial in guiding our ongoing efforts to enhance our service and facilities. We hope to welcome you back. Best wishes, Nicolas Goureau General Manager

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Other web-users rate our hotel

  • 1,096 reviews 8.6/10 Location
  • 1,334 reviews 7.2/10 Room
  • 1,437 reviews 8.6/10 Service
  • 16 reviews 8.8/10 WiFi
  • 631 reviews 8.4/10 Breakfast
  • 517 reviews 8.2/10 Cleanliness
  • 9 reviews 3.1/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.