Novotel Beijing Peace Hotel 4 stars

From our arrival to our departure, we were made to feel welcomed to your hotel and the city of Beijing. Alicia checked us in and made sure that we were well set up with our infant son, and Blair was a font of knowledge about things to do and see in the city while we were there. We will definitely stay there again the next time we are in Beijing.

Great service; excellent value

In fact, the hotel was too old. However, the service of lounge is professional and feel at home. In addition, my points of stay isn't received yet.

Perfect location. Great bed! Lack of fresh air in the room was problematic. The aircon did not work and there was no window to open. The fridge did not work and after 3 requests to fix it, nothing was done by management. Blair in the premier lounge was awesome!

All employees are very nice and do their utmost to make you feel comfortable; however, the hotel is old and one can feel that it needs to be refreshed.

Happy to stay here again. Staff are very friendly and welcoming.

Thanks for being upgraded into a suite, the FIRST TIME in this hotel !

Very convenient, accessible by metro lines. Close to Wang Fu Jing and value for money.

It is OK. The room was cleaning! No major problems.....

Biggest complaint was regarding breakfast and check in. Breakfast was poor. Novotel breakfasts are generally worth their price tag. I left the breakfast room still hungry. There was limited choice for vegetarians and none of the hot dishes were labeled as suitable for vegetarian people. There was a small salad selection, no beans or pulses for protein and no cheese. As a result there was limited choices to get a balanced breakfast. Very very disappointing and not worth the additional cost. Secondly I only realized that upon arrival the executive lounge was closed. As such I went to the square restaurant instead. The food there was served cold. Again was not labeled as suitable for vegetarians and most contained some kind of meat. Finally the check in experience was not good. I prechecked in filling in all of the information days ahead and still was bothered to fill in another three forms upon arrival. These forms could have been pre filled in and just require my signature. As I normally stay at this hotel this is the first time I have had this problem checking in

nice service

got upgraded to a suite with fantastic view over the Legendale hotel. the lounge is perfect for seeing half of the city. staff very nice especially blair Xu. the food during the happy hour was very nice as well

Good location, easily reached by subway. Only minutes away from major attractions. Lots of eateries around. Hotel is good, comfortable room but a little dated. Club lounge is good. Staff pleasant and helpful. Wonderful stay.

Location was good. I asked for assistance several times on the shower water temperature. It was extreme hot and sudden extreme cold water and returned to hot again for several times. It was never managed in the Middle Temperature. I requested for Technician on the first day, it was sent to me but he did not even check on the thermostat which I told him could be the problem but instead he only verbally tell me to turned the tap to the max of the hot side and let it run like 10mins. I think its really not environment friendly. Wasting water. He did not even bother to check the thermostat even I suggested to him. For 5 days I stayed, I just accepted it. My girl was slightly burn on her head while washing her hair and no one dare to stand under the shower at all while bathing. Second was the Tour Desk or concierge service, a lady took my Request for my SUV Car to take me to the airport at 1pm on 24 Dec paid her RMB350. At 1pm, to my surprised when I approached her for my Transport, she told me she completely forgotten about it. Immediate she called for it and it only arrived 130pm. My flight is 430pm and it was very rush as the journey is far with some traffic holdback. How could this happened when I paid for the service and I booked it through her on the very same day in the morning at about 9am. I always stayed here each time I visit Beijing but I think this will be my very last. The last time was 2 years ago, I was not so satisfied as well. No response from the Hotel or Accor and in 2019 another disappointment. Even in such cold weather when I stepped outside the hotel door, there was a Bell boy standing there do not even bother to asked if we need a Taxi. I have to walked out to the street in such Cold weather to hail a Taxi myself. Unlike Pullman in Shanghai, the moment my feet set out at the door, the bell boy will jump and asked if I required a Taxi and called in one for me. Such a difference in behaviour.

The staff at Novotel Beijing Peace were very helpful in ensuring we were comfortable. Providing us with directions to popular site and giving us recommendations for good food. The staffs, especially Blaire and Alicia were extremely thoughtful indenting for us Breakfast take aways as we had morning train and tours to catch. Thank you ladies!