Novotel Auckland Ellerslie 4.5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.3/5 1,780 أراء

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Novotel Auckland Ellerslie - Image 1
Novotel Auckland Ellerslie - Image 2
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Novotel Auckland Ellerslie - Image 4
72-112 Green Lane East, Ellerslie, 1051 AUCKLAND, نيوزيلندي

الوصف

خدمات الفندق الإضافية

  • On-site parking

  • Fully equipped Fitness Centre

  • Acacia Restaurant & Garden Bar with sustainably sourced produce

  • Short walk to the nearest train station, 15 minutes train ride to the city

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موقع الفندق

Novotel Auckland Ellerslie

72-112 Green Lane East, Ellerslie
1051 AUCKLAND
نيوزيلندي

نظام تحديد المواقع العالمي (GPS):-36.888758, 174.798748

الهاتف
فاكس +64 9 529 9092

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • الحيوانات الأليفة غير مسموح بها
  • مطعم
  • مركز اللياقة
  • وافاي
  • مكيف
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف
قرب الفندق
  • موقف

ACACIA RESTAURANT

Acacia Restaurant is a fast-paced modern suburban bistro committed to providing the best quality produce with an ethos of efficient and caring service. Wherever possible, we source sustainable produce, be it from the land or the sea.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.3/5  1,780 أراء

تقييم TripAdvisor  4.0/5  1,196 أراء

Old style hotel but comfortable.

ملاحظة Tripadvisor 4.0/5

Shane S تقييم TripAdvisor المعتمد

It had been refurbished but the carpets and furnishings showed signs of wear and tear. There was staining on the carpets but overall, the rooms were clean and comfortable. Location was excellent only 20 minutes from the city centre by train. There is an over/underpass to get to the Green Lane train station. Even though the hotel is located near the motor way it is very quiet and we did not hear any traffic noise. The most noise we heard was from the adjacent room on our last night. We complained and it stopped. The breakfast spread was good, and it included a selection of gluten free items. This is the first Accor hotel where we have not received our amenity gift in recognition of our platinum status. Maybe the hotel no longer participates in the loyalty rewards scheme?

Dear Osacardog16, Thank you for taking the time to share your detailed feedback. We’re glad to hear that you found your room clean and comfortable, enjoyed our quiet location near the city, and appreciated the breakfast options, including the gluten-free items. We sincerely apologize for the signs of wear you noticed in the carpets and furnishings, as well as for the issue with noise from the adjacent room. It’s good to hear that our team was able to resolve the noise promptly. Regarding your Platinum amenity, we apologise for any confusion. We do participate in the Accor loyalty rewards program, and we will review your stay to understand why your welcome gift was not provided. Your feedback will help us ensure that loyalty benefits are delivered consistently in the future. We truly value your insights and hope to have the opportunity to welcome you back and provide an even better experience.

Needs some maintenance but basics right

ملاحظة Tripadvisor 3.0/5

ssssstew تقييم TripAdvisor المعتمد

Stayed for one night on a business trip so I wasn’t paying luckily. The place has the basics right but the room I was in 1017, was needing maintenance. See photos. The room was nice and quiet and generally clean as the positives. But the hole jn the curtain and wobbly towel rail with exposed filler (which you see when sat on the toilet) was sub standard. The cramped bathroom with the door opening as others have said is not ideal and door was needing sanding and painting. A sliding door would fix this. Staff were polite, professional and available.

Thank you for sharing your feedback regarding your recent stay with us. We appreciate your acknowledgment of our staff's professionalism and the cleanliness of your room. However, it is concerning to hear about the maintenance issues you experienced, particularly in room 1017. We strive to provide a comfortable environment for our guests, and your observations regarding the curtain, towel rail, and bathroom door have been duly noted. We continuously work to maintain and improve our facilities, and your insights will assist us in identifying areas that require attention. Thank you once again for your valuable comments; they are instrumental in helping us enhance our guest experience

Regular guest left disappointed

ملاحظة Tripadvisor 2.0/5

Shane Thomas H المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

Can believe that cost savings take precedence over customer satisfaction. Dumbest thing ever done, turning off the paid TV channels in rooms. No movies or sport which has been available for years. I was told I could stream my own services. As an international visitor my services don't work outside of Australia (Fox NOW, etc). Charge extra for paid TV services, I wouldn't care but turn them back on. I'll consider staying elsewhere from now on even though I'm an ACCOR member.

Thank you for your feedback. We're truly sorry to hear of your dissappointment regarding the removal of paid TV channels, and we completely understand how frustrating this change must have been especially as an international guest expecting the same viewing options you've enjoyed in the past. Our decision to transition away from certain paid TV services was not taken lightly and was part of a broader effort to adapt to evolving guest preferences and technolog usage. That said, we acknowleddge that this change doesn't suit every traveler, particulary those whose streaming services aren't accessible outside their home country. Your suggestion to offer paid TV as an optional, chargeable service is a valuable one, and we will be passing this on to our management team for serious consideration. We never want cost-cuttting to come at the expense of guest comfort, and your feedback is a clear reminder of the impact such changes can have. We truly appreciate your loyalty as an Accor member, andd we hope you'll give us another opportunity to provide a more satisfying stay in the future.

Comfortable night.

ملاحظة Tripadvisor 4.0/5

Cheezel تقييم TripAdvisor المعتمد

We sent one night at the Novotel Ellerslie. Its location is good and the room quiet especially given the torrential rain that fell over night. Overall the room was good. Clean, well appointed and comfortable. The bath room was clean although the layout was awkward and cramped. All staff were friendly and attentive. We felt the water dispenser in the lobby was a great addition for visitors. Breakfast was good and plentiful, lots of choices both hot and cold. Would recommend and book again if we needed to visit this area.

Dear Cheezel, Thank you for taking the time to share your feedback following your recent stay with us at Novotel Ellerslie. We're so pleased to hear you enjoyed the comfort and quiet of your room - especially during such heavy rain! It's great to know you found the room clean, well-appointed, and that our team made a positive impression with their friendliness and attentiveness. We appreciate your comments regarding the bathroom layout and will certainly take this into consideration as we continue to look for ways to improve the guest experience. It's also lovely to hear that you enjoyed the breakfast selection and found the lobby water idspenser to be a helpful touch for guests. Thank you for your recommendation - we'd be delighted to weelcome you back on your next visit to the area. Warm Regards

Happy to Return

ملاحظة Tripadvisor 5.0/5

fourofuss66 العائلات - تقييم TripAdvisor المعتمد

We recently spent two nights here and as always we had a vey pleasant time. We're always made to feel very welcome by all of teh staff.

Thank you so much for your kind words and for choosing to stay with us again! We’re delighted to hear that you had another pleasant visit and felt warmly welcomed by our team. It’s always a pleasure to have you with us, and we look forward to welcoming you back for many more stays. Safe travels and see you soon! Warm regards,

بالاشتراك مع TripAdvisor

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يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.