Novotel Barossa Valley Resort 4 stars

Customer review rating (ALL Rating) 4.5/5 2,566 reviews

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Novotel Barossa Valley Resort - Image 1
Novotel Barossa Valley Resort - Image 2
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Pioneer Avenue, via The Barossa Valley Way, 5352 ROWLAND FLAT, Australia

Description

Hotel extras

  • Meeting Rooms for Events with natural light and views

  • Complimentary Wine Tastings for hotel guests between 5 - 6pm. Thursday through Saturday.

  • Close to over 100 Winery Cellar Doors

  • Golf, basketball, volleyball, swimming, and tennis available

  • On premise endota day spa available (fees apply)

Our accommodation(s)

Room

Superior Room 1 King Bed

  • 3 pers. max
  • 35 m² / 376 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Mountain view
  • Most of the accommodation: Balcony

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Hotel location

Novotel Barossa Valley Resort

Pioneer Avenue, via The Barossa Valley Way
5352 ROWLAND FLAT
Australia

GPS:-34.565242, 138.924308

Telephone
Fax +61 8 8524 0100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

With scenic views of the region's rolling hills as a backdrop, Endota Day Spa Barossa Valley truly offers soothing surrounds as the perfect getaway to reconnect with your 'best me'.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,566 reviews

TripAdvisor Rating  4.0/5  2,753 reviews

Customer review rating 4.5/5

Debra L. Couples - Confirmed reviews ALL

Loved the location in the heart of the Barossa. Super hot weather while there so pool with a bar an added bonus. Restaurant, room service, Endota and wine tasting all on site. A paradise in paradise

Customer review rating 2.0/5

Cameron I. Couples - Confirmed reviews ALL

We booked in for the new years eve dinner bbq. The food was cold and the bar service was like the had no idea that customers were coming in! Constantly running out of wine and glasses. Was not worth the money. Very disappointing.

Dear Cameron, Thank you for taking the time to share your feedback. I’m very sorry to hear that your New Year’s Eve BBQ experience did not meet expectations. Serving food at the correct temperature and being well prepared at the bar are basic standards, and it’s disappointing to hear that we fell short on both, particularly on a night that should have been seamless and celebratory. Your comments regarding the bar running out of wine and glassware, and the overall value of the experience, have been shared with our Food & Beverage leadership team for review and follow-up. Feedback like this is taken seriously and helps us improve our planning and delivery for future events. Thank you again for bringing this to our attention, and I apologise for the disappointment caused. Kind regards, Ana Royal General Manager

Customer review rating 4.0/5

Louise T. Friends - Confirmed reviews ALL

Rooms were nice and well appointed. Restaurant was average but the most disappointing thing was the wine list. We attended a wine tasting hosted by a local winemaker who informed us on how the industry was struggling and they don’t appear on the wine menu. A little ‘winemaker of the week’ feature on your menu would be a welcome addition. Felt impersonal.

Dear Louise, Thank you for taking the time to share your feedback. I’m pleased to hear you enjoyed the rooms and found them well appointed. I’m sorry, however, that the restaurant and wine experience did not meet your expectations. The Barossa is home to over 100 wineries, and while we are always working to refresh and update our wine list, it isn’t possible to feature every producer at one time. Our list is curated to ensure we can consistently meet guest demand, offer a broad range of varietals to suit different palates, and maintain reliable availability. Our complimentary wine tastings are designed to give exposure to smaller and emerging wineries that guests may not otherwise encounter. This program is offered at no cost to our guests or the wineries involved and often provides valuable exposure and sales opportunities for those producers. That said, I do understand your point about wanting a stronger connection between the tasting experience and the wine list itself. Your suggestion of a “winemaker of the week” feature is a thoughtful one and has been shared with our Food & Beverage team for consideration as we continue to evolve how we showcase local producers in a more personal and engaging way. Thank you again for your honest feedback — it is appreciated and helps guide future improvements. Kind regards, Ana Royal General Manager

Customer review rating 2.0/5

Wayne H. W. Couples - Confirmed reviews ALL

So front counter staff need time to do there job. On two occasions we walked away as no one came to serve at reception desk Wher did you get your caterers, the New Year’s Eve meal Was appalling from the sett up, the way the food was thought through and presented we had mosaic bit no other atosphere Glad I the end we were observers fro the pool , not Participants Rooms service was so understaffed. To no have room services until 4.40 pm , impacts ok freedom to use the room - siesta etc as one is worried about when that are coming We love this place and don’t want it to deteriorate any more from what we experienced from 2018 onward Thanks you

Dear Wayne, Thank you for taking the time to share such detailed feedback. I appreciate your honesty, particularly as it comes from a place of genuine care for the resort. I’m very sorry to hear about your experience during this stay. The period you visited was an exceptionally high-volume time, and while we made every effort to ensure sufficient staffing across the resort, there were moments where service levels did not meet the standards we set for ourselves or that our guests expect. I acknowledge how frustrating this would have been, particularly at reception and with room servicing delays, and I apologise for the impact this had on your stay and ability to fully relax. I’m also disappointed to hear your comments regarding the New Year’s Eve dining experience. This event should have felt welcoming, well-considered and atmospheric, and it’s clear that this was not your experience. Your feedback regarding the setup, presentation and overall ambience has been shared with our leadership teams for review to see how we can further enhance this for future events. It’s especially important to us to hear that you love the resort and do not want to see it deteriorate. Please be assured that we take this feedback seriously and are committed to strengthening our service delivery, resourcing and overall guest experience, particularly during peak periods. Thank you again for taking the time to write to us. Your feedback plays an important role in helping us improve, and we do hope to have the opportunity to welcome you back under better circumstances. Kind regards, Ana Royal General Manager

Customer review rating 4.0/5

Antonietta R. Couples - Confirmed reviews ALL

Very happy with service Will come again and stay longer days

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Other web-users rate our hotel

  • 515 reviews 9.1/10 Location
  • 1,337 reviews 8.4/10 Room
  • 1,221 reviews 8.5/10 Service
  • 786 reviews 6.6/10 Food
  • 364 reviews 6.7/10 Cleanliness
  • 351 reviews 8.4/10 Breakfast
  • 225 reviews 5.6/10 Value
  • 153 reviews 7.5/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.