Hotel Le Royal Lyon-MGallery 5 stars

Customer review rating (ALL Rating) 4.5/5 5,484 reviews

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Hotel Le Royal Lyon-MGallery
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+ 21 Services

Hotel extras

  • La Maison Lyonnaise par Excellence

  • Exciting flavors

  • Ideally located in Place Bellecour.

  • The number one hotel in the city of Lyons since 1912.

  • Clés d'Or concierges.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Hotel Le Royal Lyon-MGallery

20 Place Bellecour
69002 lyon
france

Fax: (+33)4/78370136

Check-in from 15h00

Check out up to 12h00

  • BUS:  C5-C9-C10-C12 BELLECOUR

  • GARE DE VAISE-GARE DE VENISSIEUX:  D BELLECOUR

  • PERRACHE-LAURENT BONNEVAY:  A BELLECOUR

  • By plane

    LYON SAINT-EXUPERY At 36.6km / 22.74 miles

  • By helicopter

    Lyon Bron At 15km / 9.38 miles

  • By car

    Centre ville Bellecour A6 At 4km / 2.5 miles

  • By car

    LYON CENTRE At nullkm / null miles

  • By train

    LA PART DIEU. At 5km / 3.11 miles

  • By train

    PERRACHE. At 1km / 0.63 miles

GPS:45.756364, 4.833253

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Feel at home here, in a place for travelers looking to experience the French art de vivre, discreet elegance and naturally generous service. 72 rooms, including 10 suites, combining tradition and modernity, where Pierre Frey Toile de Jouy wallpaper and signature Ralph Lauren fabrics welcome you.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 50

  • Maximum capacity: 20 people

  • Maximum banquet capacity: 18 people

Find out more

Our guest reviews for
Hotel Le Royal Lyon-MGallery

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,484 reviews

TripAdvisor Rating 4.0/5

1,807 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Lovely and cozy hotel in the heart of Lyon

Customer review rating 5.0/5

Clémence Couples - 18/01/2022 Confirmed reviews ALL

A great weekend in Lyon thanks to Le Royal !

Perfect service

Customer review rating 4.5/5

Anonymous Solo - 16/01/2022 Confirmed reviews ALL

The staff were perfect, I was treated like royalty. The hotel room was super clean, the reception welcoming, and the corridors smelled like fresh wood which was a plus. The room also looks wonderful. However, it was a bit cold in the room so if the sheets had been thin, I would have been cold druing the night. But the sheets were thick, the room beautiful and the staff welcoming.

Dear Madam K.., Thank you for taking the time to share your experience at our Maison Lyonnaise. We are delighted that you enjoyed your stay and we are very happy to hear that we met your expectations. We are sorry to hear that your room temperature was low. Please be reassured that your comment has been received and taken into account. This incident whas been resolved. We look forward to welcoming you back to our hotel. Our sincere greetings. Louise Guest Relation.

Perfect location, staff & comfort

Customer review rating 5.0/5

Tania Couples - 08/01/2022 Confirmed reviews ALL

Close to the old typical Lyon and its terrific small local restaurants ("bouchons"), in a superb historical building, served by extremely diligent staff, with a concierge able to provide excellent advice. Chic and cosy. Worth much more than many 5-star hotels. To me the best hotel in Lyon. We did not try its restaurant because we wanted to go to the bouchons, but we heard great testimonials from the locals

Very well located, good services, bathrooms need refurbishment

Customer review rating 4.0/5

Tudor T. Couples - 07/01/2022 Confirmed reviews ALL

The location is excellent to visit main attractions of Lyon, historical sites and eclectic restaurants. The service was very good from Reception (the concierge remembered our names and they also were very helpful with our requests), to restaurant waiters. The breakfast was quite good, even though a 5* should be larger. However, the room (404) had a terrible odor which was impossible to get rid of (open windows, air freshener). More than this, clothes placed in the wardrobe during our stay of 4 nights got the terrible smell. Also, the bathtub and the toilet need to be changed - they were beyond repair and not fitted for a 5* hotel. The bathroom from the reception also needs major repairs. However, the hotel has good potential for 5*, once the repairs and refurbishments would be completed.

Dear Sir T., We thank you for taking the time to share your opinion on your stay in our Maison Lyonnaise. We are delighted that you enjoyed your stay in our beautiful city as well as in our hotel. In order to improve ourselves, we attach a certain importance to your comments and we are sorry for your disappointment We maintain our rooms regularly. We immediately took the measures for the one you occupied Our breakfast offers many local products such as those of Maison Sibilia or those of La Mère Richard, and we strive to offer our customers fresh, local and home-made products. We hope to have the pleasure of welcoming you back to our Maison Lyonnaise. We wish you our sincere greetings. Louise Guest Relation.

Disappointing

Customer review rating 1.0/5

Dr. K. Families - 02/01/2022 Confirmed reviews ALL

As guests staying more than 15 nights at your hotel and having "gold status": nu upgrade even if hotel was half empty. Welcome drink was rip off because all the family was taking a drink and then we found out that just ONE drink for ONE person was offered... While check out lady was taking a phone call. Seemed to be a private call... Very unrespectful...

Dear Mister K., Thank you for taking the time to leave a review about your experience at our hotel. We are sorry to read about your disapointment. We used to upgrade our guests when occupancy permits, and unortunately connecting rooms are only available on the room category you have booked. We assure you that for your next stay, your companion can also enjoy a welcome drink. We sincerely apologise for the inconvenience caused at the reception. This has been passed onto the staff and will not happen again. We do our best to satisfy all our guests and we hope you will be satisfied with your next experience. We would be delighted to welcome you back to our Maison Lyonnaise for your next stay in Lyon. Kind Regards. Louise Guest Relation.

Lovely stay!

Customer review rating 5.0/5

Steve Couples - 20/12/2021 Confirmed reviews ALL

Comfortable, artful, well looked after.

Friendly Hotel

Customer review rating 4.0/5

Shaun M. Couples - 17/12/2021 Confirmed reviews ALL

The staff were all very attentive and couldn't do enough for you. The room we had was showing its age and could do with updating. Great location on the edge of the Place de BelleCour

Fetes des Lumieres experience

Customer review rating 4.5/5

Ed A. A. Couples - 12/12/2021 Confirmed reviews ALL

We visited Lyon to experience the Fetes des Lumieres and to eat the gastronomic delights to combat the pandemic.

Well located family oriented hotel

Customer review rating 4.5/5

Julia Families - 30/11/2021 Confirmed reviews ALL

It was a great experience for a short stay with a small kid. A lot of nice things to mention: delicious breakfast, comfortable bed, great location. Lovely place and we are looking forward to coming back.

Well located, beautiful hotel and rooms, warm and efficient staff who go the extra mile and make you feel at home and in good hands. Breakfast service magnificent. Best hotel in France!

Customer review rating 5.0/5

Sam M. M. Couples - 29/11/2021 Confirmed reviews ALL

From the greeting to check out exceptional service, over the top accomodations.

very comfortable and excellent location. Friendly and attentive staff

Customer review rating 4.0/5

Anonymous Couples - 27/11/2021 Confirmed reviews ALL

as above

Wonderful place

Customer review rating 5.0/5

Henrik K. Families - 23/11/2021 Confirmed reviews ALL

Nice and large room, great location, very friendly staff - and fantastic breakfast

Phenomenal customer service.

Customer review rating 5.0/5

Bdm Couples - 22/11/2021 Confirmed reviews ALL

This hotel is beautiful and in a great location. The service was perfect in every way. The concierge and the whole front desk staff were always extremely helpful. They all were always smiling and seemed to really love their jobs.

Dear Madam McCarthy , Thank you for your feedback on your stay at Le Royal Lyon MGallery. The whole of our team attaches great importance to the satisfaction of its customers and we are very plesaed to hear that our hotel and our teams have won you over. We look forward to welcoming you back to our Maison Lyonnaise and remain at your disposal for any further requires . Best wishes. Louise Guest relation

Well located hotel, but clearly not a 5*

TripAdvisor rating 3.0/5

Mirmus Couples - 10/11/2021 TripAdvisor review

Hotel is well located in Lyon City center, near place Bellecour. CLose to the lively shopping area and restaurant/bar scene. Price is very reasonable. Which surely explaines why when it comes to "5 stars hotel", we are very far from it... 1/ Rooms are very aging. Pictures only show the renovated bedhead with nice wallpaper, but do not get fooled the rest (furnitures & bathrooms) have not been upgraded. Welcome back to the 90's ! 2/ Service is disorganized and unpleasant. Called for a early checkin, was told I will be contacted back in 10 minutes, but no one called back, and obviously the next day upon check-in at 14h45 our room was not ready... Minibar was not replenished, and we had to ask for it. The welcome for Platimum members is barely personalized nor acknoewledge (just got a drink voucher without much info on their bar...).

Dear Maéva.J, We thank you for your feedback on our house in Lyon. We apologize for the inconvenience caused. Concerning the architecture and the decoration of our rooms we wanted to play the card of a traditional hotel, however all our furniture are functional and our maintenance teams are ready to intervene at any time if a problem would occur. Your feedback allows us to improve our services, this one has been passed on to our head of reception so that he can re-sensitize his team. We hope that this experience will not affect your loyalty to our hotel and we would like to see you again very soon. Sincerely, Louise Guest Relation

Best Place to Stay

Customer review rating 4.5/5

Vijay Business - 09/11/2021 Confirmed reviews ALL

Needless to say we have been regulars at this wonderful & so well located Hotel. The Staff is soft spoken & knowledgable. The highlight of this visit was to have a dinner at the Restaurant of the Institute - Jean Christophe Directs the place with the expertise which is apparent. The Breakfast is sumptuous & intimate. The rooms are wonderfully presented & spacious overlooking the Place Bellecour or the side road which is also a choice we often made. Until you are a regular you don't notice that the place os virtually run by Students OR a management that make students run the place. It has its own pleasures as well as drawbacks when senior staff are few or not available to oversee. My wife & I felt that we could suggest that the management looks into adding more supervisory senior staff to oversee the Students. The Room was as always good except we saw that the small vanity mirror was broken / suspended with loose screws which could have been fixed before giving out the room. Not a critic but I would like the place to remain top class so this suggestion. Until the next visit. Vijay P. / Ariane

The place to stay in Lyon

TripAdvisor rating 4.0/5

vijayphadke Business - 03/11/2021 TripAdvisor review

We have stayed here several times & this was the 5th that was as good as all the previous ones. We were lucky to get a table at the Institute Restaurant that made our visit event more pleasant. Director Jean Christophe was very talented & knowledgable in explaining the food & the sites of Lyon. Located most ideally in Lyon at Bellcour. Surrounded by beautiful shops , museums nearby and almost everywhere walkable. The staff is very helpful with directions & recommending good typical Lyonaise rests. The BF is sumptuous worth it. There is one thing that the management needs to look into is to hand hold the students that are virtually managing the place. More senior managers at hand will make services even more professional. The room should have been checked for broken mirrors in the Bath for example.. This is not a critic of the students - far from it - but a Hotel needs senior managers at hand in more numbers. Excellent place to be. VP

First visit to Lyon, excellent impression

TripAdvisor rating 5.0/5

asiaschlos 13/10/2021 TripAdvisor review

Professional welcome with personal touch. Well educated staff, always friendly and helpfull. Bar managerhighly professional and knowledgeable. Share his knowledge of the city with us. Location of the hotel at Bellecourt is the best for guest who wants to explore the city in all directions.

almost perfect

TripAdvisor rating 5.0/5

ombra_11 26/07/2021 TripAdvisor review

I will start with the only minor element of our stay: the 2 bathrooms in our spacious room-suite were outdated. But the I have only positive comments: location, cleanliness, breakfast, staff, overall services are perfect.

Perfect location and great boutique hotel

TripAdvisor rating 5.0/5

Katherine B Family - 16/01/2020 TripAdvisor review

Brilliant location- easy access to old town, shopping, everywhere in Lyon. Staff wonderful. Rooms very comfortable as well as having old world charm. Luxurious and very french. Loved the windows were doubled- so no sound got into the room at all- which was surprising given the location.

Dear guest, Thank you for your nice comments about your stay. We are pleased that you have enjoyed it. We will share your review with our teams, they will be really happy. Your satisfaction is our best reward. Sincerely. Barbara Carbonnel Sales Manager.

Beautiful Hotel for Location and Foodies

TripAdvisor rating 5.0/5

Discover660797 Couples - 06/11/2019 TripAdvisor review

We stayed in this hotel for one night prior to our Uniworld River Cruise. It is a beautiful hotel located next to the Chef Paul Bocuse Institute (cooking school/restaurant). The location is great and near great restaurants. We ate lunch at another Paul Bocuse restaurant, Le Sud, recommended by the hotel staff. It was the best meal of our 10 day trip. We booked the Circular Junior Suit with a panoramic view of Lyon. What a unique, beautiful, posh room. I highly recommend this hotel.

Dear guest, Thank you for sharing your experience. We are pleased that you enjoyed your stay. We look forward to welcoming you soon in Lyon. Sincerely Barbara Carbonnel Sales Manager.

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