Mercure Nelspruit Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 741 reviews

Best price
guarantee
Mercure Nelspruit Hotel - Image 1
Mercure Nelspruit Hotel - Image 2
Mercure Nelspruit Hotel - Image 3
Mercure Nelspruit Hotel - Image 4
Corner N4 & Graniet Street, PO Box 1556, Nelspruit, 1200 NELSPRUIT, South Africa

Description

Hotel extras

  • Free WiFi

  • Self Catering apartments

  • Walking distance to shopping centre

  • 5 conference rooms. Main conference can cater for 100 guests

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room Non Smoking Room with 2 single beds, closer to swimming pool

  • Full kitchen
  • Microwave
  • Pots/Pans/Dishes

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 40 m² / 430 sq ft
  • Bedding 1 x Twin bed(s)
See availabilities

Spacious open plan room with kitchenette. Queen size double bed, sofa, writing desk and flat screen television

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

Double bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Full kitchen
  • Microwave
  • Pots/Pans/Dishes

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Spacious open plan room with kitchenette. Kingsize bed, sofa, writing desk and flatscreen television. On the second floor with a balcony

Max. number of persons
2
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Full kitchen
  • Microwave
  • Pots/Pans/Dishes

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Suite

Superior Room with 1 King size double bed and 2 single beds, with Balcony

Photo out of - Superior Room with 1 King size double bed and 2 single beds, with Balcony

Spacious living room, writing desk and flat screen television. Open plan furnished kitchen including, stovetop, oven, microwave and mini fridge. Two bedrooms, one with king size bed and one with two single beds. On the second floor with a balcony.

Max. number of persons
4
Area
From 67 m² / 721 sq ft

Bedding

King size bed(s) x1

Twin bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Full kitchen
  • Microwave
  • Pots/Pans/Dishes

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Nelspruit Hotel

Corner N4 & Graniet Street, PO Box 1556, Nelspruit
1200 NELSPRUIT
South Africa

GPS:-25.467319, 30.956833

Telephone
Fax +27 13 741 4290

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • KMIA AIRPORT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 102 rooms
  • One room for people with reduced mobility
  • 20 family rooms
  • 60 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • English

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • High speed transmission line
  • WiFi at the hotel Additional charge
  • WiFi in the communal areas Additional charge

Air conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

5 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Well-being

Mercure

  • Outside
  • On site

Virgin Active

  • Nearby
  • On site
  • Outdoor parking
  • Public
  • 100 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.8 ft
  • Parking for a month
  • Parking for a week

Security

  • Parking with security service
  • Parking equipped with lights
  • Patrolled parking

Edladleni Restaurant and Bar

Photo out of - Edladleni Restaurant and Bar

Mercure Hotel Nelspruit welcomes you to enjoy a sumptuous South African breakfast, à la carte regional specialties, and vibrant theme buffets. Our team cook with passion to ensure every meal feels authentic, comforting, and truly local.

Cooking style
Regional
Capacity
60
Accessibility
Accessible service
Corner N4 & Graniet Street, PO Box 1556, Nelspruit, 1200 Nelspruit, South Africa
Telephone +27 13 741 4222

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Salt-free menu
  • Vegetarian menu

Mercure Hotel Nelspruit welcomes you to enjoy a sumptuous South African breakfast, à la carte regional specialties, and vibrant theme buffets. Our team cook with passion to ensure every meal feels authentic, comforting, and truly local.

The perfect meeting place to relax after a good day of work, meeting or site-seeing. From local Cocktails to the choice of "Mercure Fine Wines", not forgetting Malts and Spirits, we will ensure you enjoy these moments in great company.

Start the day with a delicious buffet breakfast served in our Restaurant from 6:30am. Come and discover a wide selection of local delights

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  741 reviews

Customer review rating 0.5/5

Lerato P. S. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Ntombi S. N. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Bongani E. M. Friends - Confirmed reviews ALL

Customer review rating 5.0/5

Domingos S. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Ricardo P. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Ntombi S. N. Business - Confirmed reviews ALL

There is lady called Delly, she made me feel at home. She has a warm presence, and her customer care is out of this world! She is a lovely lady!

Customer review rating 5.0/5

Bongani E. M. Friends - Confirmed reviews ALL

Wow Mercure hotel staff are so welcoming.Customer care is their principle.Thry give you what they promised

Customer review rating 5.0/5

Domingos S. Couples - Confirmed reviews ALL

It was good. The staff were amazing, very helpful

Customer review rating 3.0/5

Ricardo P. Families - Confirmed reviews ALL

just reasonble.

Customer review rating 5.0/5

Princess N. M. Business - Confirmed reviews ALL

Excellent

Customer review rating 3.5/5

Qondile M. Solo - Confirmed reviews ALL

It is a very nice place, clean too. But they can add toiletries, they only provide shower gel. They can expand to atleast lotion, shower caps just for comfortability.

Customer review rating 0.5/5

Alex M. Business - Confirmed reviews ALL

My overall experience at this establishment was disappointing. The room was not properly maintained, with dust on the floor, an air conditioner that was not functioning well, and unreliable hot water at night. The kitchen food also fell below a satisfactory standard. I was particularly concerned by reports that students from Tshwane University of Technology working at the establishment may not be receiving stipends or any form of reward for their work; if true, this raises serious concerns about the fair treatment of young workers. As a human rights practitioner, I found these conditions troubling, especially considering the dignity and welfare of those working and staying at the establishment. Overall, the room conditions, facilities, food, and concerns about student workers made the experience far from pleasant.

Customer review rating 5.0/5

Nqobile P. S. Business - Confirmed reviews ALL

It was memorable, clean rooms and well-resourced conference room. an improvement on the menu would be appreciated

Customer review rating 4.5/5

Thulisile R. M. Business - Confirmed reviews ALL

I WAS WARMLY WELCOMED AND RECEOTION WAS EXCEPTIONAL

Customer review rating 3.5/5

Decio C. Families - Confirmed reviews ALL

The hotel is very well located and has nice facilities. However, it needs to be upgraded as the furniture loks a bit dated.

Dear Valued Guest, Thank you for your positive feedback. We are pleased to hear that you enjoyed our convenient location and the facilities we offer. We appreciate your observation regarding the dated furniture. We understand that some areas of the hotel require modernisation, and we are currently working on upgrades and improvements to enhance the overall guest experience. Thank you for your valuable feedback and for recognising the improvements underway. We look forward to welcoming you back and providing you with an even better stay. Sincerely, Mercure Nelspruit

Customer review rating 5.0/5

Sifiso K. Business - Confirmed reviews ALL

Friendly staff, great food and the beautiful atmosphere

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Nelspruit

Customer review rating 4.0/5

Jessica M. &. D. Business - Confirmed reviews ALL

Had booked an overall of 11 rooms for a company trip. All rooms were neat, comfortable and spacious. The staff was friendly and catered to all our needs. The hotel is located opposite a mall which made the location very convenient. We were all very happy with our stay.🙂

Dear Valued Guest, Thank you for choosing our hotel for your company trip and for sharing such wonderful feedback. We are delighted to hear that your group found the rooms neat, comfortable and spacious, and that our team was friendly and attentive to your needs. We are also pleased that our convenient location opposite the mall added to your overall experience. We sincerely apologise for the delay and frustration experienced during check-in. We understand that, with a group of 11 rooms, collecting the required identification documents from each individual at the time of arrival can be time-consuming. We regret that this requirement was not clearly communicated to you in advance. We have taken note of your feedback and will review our pre-arrival communication to ensure that guests, particularly group bookings, are made aware of all required check-in documentation ahead of arrival. This will help us provide a smoother and more efficient check-in experience in future. Thank you once again for your support and valuable feedback. We are very pleased that, despite this inconvenience, your group enjoyed the overall stay, and we look forward to welcoming you back on your next company trip. Sincerely, Mercure Nelspruit

Customer review rating 4.5/5

Paul V. B. Business - Confirmed reviews ALL

A very well run hotel. Everything up to statandard. I will stay again on my next trip up that way. Thank you for a pleasant stay 10/10. Paul V. B.

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Nelspruit

Customer review rating 4.5/5

Cynthia A. M. Business - Confirmed reviews ALL

all good

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay a. hope to see you again very soon. Sincerely, Mercure Nelspruit

Customer review rating 5.0/5

Lebogang K. Families - Confirmed reviews ALL

The rooms are clean. Staff members very friendly, in short we felt at home,

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Nelspruit Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Nelspruit

Customer review rating 4.5/5

Samkelisiwe S. Families - Confirmed reviews ALL

good customer service

Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Nelspruit

Customer review rating 3.5/5

Casper S. Families - Confirmed reviews ALL

Service at reception excellent very good good price. The apartment needed cleaning and furniture needed attention.

Dear Valued Guest, Thank you for your positive feedback regarding our reception service and the value for money. We are delighted to hear that you found our team excellent and welcoming. We sincerely apologise that the cleanliness of the apartment and the condition of the furniture did not meet your expectations. Your comments have been noted and will be shared with our Housekeeping and Maintenance teams for attention and improvement. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable experience. Sincerely, Mercure Nelspruit

Customer review rating 2.0/5

Sibanyoni N. Business - Confirmed reviews ALL

Please improve your menu. You can't feed guests yellow rice from Sunday to Friday. There's samp, dumpling, beef/chicken lasagna, mashed potatoes, creamed spinach.

Dear Valued Guest, Thank you for taking the time to share such detailed and constructive feedback. We’re pleased to hear that you appreciated the excellent location of Mercure Hotel. However, we sincerely apologize that several aspects of your stay did not meet your expectations. We acknowledge your concerns regarding the outdated décor, furniture, bathrooms, and shower facilities. We understand that these areas require attention, and your feedback has been shared with Management as part of our ongoing refurbishment and improvement plans. We also regret that the bathroom did not feel fresh and inviting. We appreciate your honest comments regarding our food and menu variety. Offering a more diverse selection is important, and your suggestions regarding alternatives such as samp, dumplings, lasagna, mashed potatoes, and creamed spinach have been noted and will be shared with our Food & Beverage team. We also take your comments regarding customer service and staff training seriously. While students form part of our team and training programme, we expect every team member, regardless of their level of experience, to demonstrate professionalism, courtesy, and genuine hospitality. Your feedback will be used to reinforce the importance of customer service etiquette and ongoing training. We recognize that Mercure Hotel has great potential, and we appreciate you highlighting these areas so openly. Your feedback helps us understand where we need to focus our efforts to improve the overall guest experience. Thank you once again for your valuable feedback, and we hope to have the opportunity to provide you with a more modern, comfortable, and enjoyable experience in the future. Sincerely, Mercure Nelspruit

Customer review rating 2.5/5

Hugo A. Families - Confirmed reviews ALL

The hotel is very well located. The bed was quite comfortable and the room was very clean. Unfortunately, there are things that no longer make sense in 2026. There was a piece of furniture falling apart in the room and the shower was very outdated; you have to hold the showerhead to shower and the shower door doesn't close. For the price, I consider that there are many options in Nelspruit with a much better quality/price ratio.

Dear Valued Guest, Thank you for taking the time to share your honest feedback. We’re pleased to hear that you appreciated our convenient location, found the bed comfortable, and were satisfied with the cleanliness of your room. However, we sincerely apologize for the shortcomings you experienced with the condition of the room. The damaged furniture and outdated shower facilities, particularly having to hold the showerhead and the shower door not closing properly, are certainly not the standard of comfort we aim to provide. We fully understand your concern regarding value for money. Your feedback regarding the need to modernize and refurbish our rooms and bathrooms has been shared with Management and our Maintenance team for attention as part of our ongoing improvement plans. Thank you for highlighting these areas so clearly. We value your feedback and hope that future improvements will give us the opportunity to offer you a much more comfortable and modern experience. Sincerely, Mercure Nelspruit

Other web-users rate our hotel

  • 151 reviews 9.5/10 Location
  • 348 reviews 4.4/10 Room
  • 266 reviews 8.3/10 Service
  • 27 reviews 1.9/10 WiFi
  • 162 reviews 4.3/10 Cleanliness
  • 89 reviews 4.9/10 Food
  • 81 reviews 4.2/10 Vibe
  • 63 reviews 6.1/10 Breakfast

Powered by Trustyou

Frequently asked questions