Mercure Hotel Dortmund City

Right in the centre of Dortmund but less than a five minute walk from the Hauptbahnhof. Good for those breaking a long rail journey, as I was. A warm welcome, but it's not very obvious where the entrance to the hotel is located (three floors up in a lift).

I arrived late in the evening around 10:30 PM. After getting into the room, I found that no matter what I did to the thermostat, warm air would come from the HVAC. I called reception and they said, please keep the window open!!! I was surprised to hear this from a hotel like Mercure. So had to keep the window open to cool the room down. Luckily, there wasn't any noise so did not hurt. Had to wake up in the middle of the night to close the window again since it started getting too cold. Otherwise, nice hotel. Good breakfast, well connected to the Hbf. Hope the construction on the road in front will be done soon.

We had already stayed at this hotel a few years ago. It's a great location: close to the main station, an underground station just outside and very close to shops and places to eat. Perfect! The staff were friendly and helpful. Breakfast buffet offered a wide choice of foods. Only thing missing was a decaff option on the hot drinks front. Some sachets of instant perhaps? My husband cannot physically tolerate caffeine! I guess some could have been found if we asked. Room was clean and spacious. Nothing negative to report.

On arrival at night there was no sign for where to enter the building because there’s a construction site near the door. Walked around the whole building twice to find the door. I’m the Morning when leaving there was a sign that was not there the night before. Then the room didn’t have the basic fridge and coffee amenities. There is no covid excuse for this just laziness because other rooms had tea and coffee in the room. The curtain was ripped the sink was damaged. I have taken photographs of everything and will be reporting the lack of quality. I have had better quality stays at ibis for half the price.

The entrance was hard to find with the construction going on. I also found my particular room to be out dated and needing a refresh. Parking was an issue since all of the close by parking garages were closed. Other than that, the air conditioning and bed were amazing!