ibis budget Dortmund Airport

I made the reservation via direct web . I made the online check in and also gave credit card details and invoice data to be applied (company invoice). Due to the flight situation ( cancelations and delays)- because of the air controller strikes in France - I knew I might check in very late. Here it starts. I trieded to call the hotel on diffrent times - 11 times. Nobody ever takes the phone there. I have sent an email. They reply that I did not call in "office hours" ??? (calling between 09.49h and 11.53h - 11! times, no answer, but 0.50 € per min. ) that they dont have my cc card and not a guaranteed reservation (when I made already the online c/i with credit card and asking to put my company data for the invloice) - Unable to reach somobody I called accor central germany, there I get confirmed that they have all data and that I can arrive late without any problem. I have sent another email to the hotel saying accor confirmed that I have a guaranteed reservation and everything should be OK. Reply from Ibis budget Dortmund : No, your reservation is not guaranteed. Trying to call - as before, nobody takes a phone there. Reply to the last email and put again my cc data, finally ok. Get the door code sent. Arriving 2 in the morning - DOOR CODE DOES NOT WORK. Emergency call button - NO ANSWER! Check in point -> black screen - OUT OF ORDER!!!! ( Ibis budget dortmund is in a industrial zone 40 min away from the city, no buses, taxis or trains at this hour) Thanks to some friends who I was lucky to reach I DID NOT HAVE TO SLEEP OUTSIDE. Reply next day from Ibis manager "the door code was wrong, sorry". The first night was refunded, but you can imagine, that this does not help you at 2 am in the morning, neither covered the extra cost for another hotel , transfer and the time, your friends time and the sleep you loose, and the stress, when you have an important meeting the next day. Unfortunately it seems Im not a "single case" - they do not really care over there about their customers and there are similar cases. (The next night, when I came back to the hotel; another customer was there, standing there "absolutely lost". You can find also similar experiences in the comments. I have the complete email conversations, can show you the telephone calls not attended and even provide videos and photos of the door code not working, the "out of order CHECK IN" point" and have some other customers who I met at night and who I asked to be witness of the situation. I have to say that the room and cleanless and the breakfast was OK and my usual experience is good for Ibis ref. value for money.

Just a stopover on a journey home. Budget hotel at a convenient location on our journey. Comfortable room, all clean, a.c. in room. Despite this being an airport hotel there was no noise from the airport. Very basic breakfast.

Good value for money, very easy contactless booking in process. Recommended

The place is in a good location for a simple overnight stay. Plenty of parking, room as expected, breakfast available. Room is a simple one, no storage but there are some hangers for coat, a simple desk and a chair. We didn't have any higher expectations based on the hotel * rating

Very straight forward check in room is good and clean although only one pillow per person, receptionist is very nice and welcoming. Provided us with extra pillows when we asked.