ibis budget Dortmund Airport

ibis budget Dortmund Airport 1 star

Customer review rating (ALL Rating) 3.9/5 327 reviews

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Hotel extras

  • An ALLSAFE certified hotel

  • Free parking

  • Macchiato, cappuccino or espresso with breakfast buffet for EUR 8.50/person

  • Near A1, A 44

  • 800m to Dortmund Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis budget Dortmund Airport

Wilhelmstr. 18
59439 HOLZWICKEDE
Germany

GPS:51.51511, 7.6238

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Air conditioning
  • Wi-Fi
  • Breakfast

Breakfast Non contractual photo

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  327 reviews

TripAdvisor Rating  3.0/5  366 reviews

desastre - desaster- Katastrophe

Customer review rating 0.5/5

S.r. Solo - Confirmed reviews ALL

I made the reservation via direct web . I made the online check in and also gave credit card details and invoice data to be applied (company invoice). Due to the flight situation ( cancelations and delays)- because of the air controller strikes in France - I knew I might check in very late. Here it starts. I trieded to call the hotel on diffrent times - 11 times. Nobody ever takes the phone there. I have sent an email. They reply that I did not call in "office hours" ??? (calling between 09.49h and 11.53h - 11! times, no answer, but 0.50 € per min. ) that they dont have my cc card and not a guaranteed reservation (when I made already the online c/i with credit card and asking to put my company data for the invloice) - Unable to reach somobody I called accor central germany, there I get confirmed that they have all data and that I can arrive late without any problem. I have sent another email to the hotel saying accor confirmed that I have a guaranteed reservation and everything should be OK. Reply from Ibis budget Dortmund : No, your reservation is not guaranteed. Trying to call - as before, nobody takes a phone there. Reply to the last email and put again my cc data, finally ok. Get the door code sent. Arriving 2 in the morning - DOOR CODE DOES NOT WORK. Emergency call button - NO ANSWER! Check in point -> black screen - OUT OF ORDER!!!! ( Ibis budget dortmund is in a industrial zone 40 min away from the city, no buses, taxis or trains at this hour) Thanks to some friends who I was lucky to reach I DID NOT HAVE TO SLEEP OUTSIDE. Reply next day from Ibis manager "the door code was wrong, sorry". The first night was refunded, but you can imagine, that this does not help you at 2 am in the morning, neither covered the extra cost for another hotel , transfer and the time, your friends time and the sleep you loose, and the stress, when you have an important meeting the next day. Unfortunately it seems Im not a "single case" - they do not really care over there about their customers and there are similar cases. (The next night, when I came back to the hotel; another customer was there, standing there "absolutely lost". You can find also similar experiences in the comments. I have the complete email conversations, can show you the telephone calls not attended and even provide videos and photos of the door code not working, the "out of order CHECK IN" point" and have some other customers who I met at night and who I asked to be witness of the situation. I have to say that the room and cleanless and the breakfast was OK and my usual experience is good for Ibis ref. value for money.

Sehr geehrter Herr R., Ich kann Ihren Ärger vollkommen verstehen und für die nicht wahrgenommmene Nacht haben Sie auch Ihr Geld wieder erhalten, Komisch find ich allerdings das als wir persönlich miteunander im Hotel gesprochen haben lat Ihrer eigenen Aussage es Scheisse gelaufen ist aber jetzt alles okay sei. Und jetzt im Nachhinein nochmal so nachzutreten finde ich dann doch etwas link. Mal davon abgesehen kann bei der Technik immer was passieren und in unserem Hotel gibt es nunmal keinen Nachtdienst hinzukommt das Sie außerhalb der Öffnungszeiten hier angekommen sind weiß ich ehrlich gesagt echt nicht was Sie erwarten + die "Notklingel" ist für Notfälle und nicht für Leute die entweder zu früh oder zu spät anreisen.

Convenient location

Customer review rating 3.0/5

Peter W. Families - Confirmed reviews ALL

Just a stopover on a journey home. Budget hotel at a convenient location on our journey. Comfortable room, all clean, a.c. in room. Despite this being an airport hotel there was no noise from the airport. Very basic breakfast.

Dobrze zlokalizowany

Customer review rating 5.0/5

Jarek Families - Confirmed reviews ALL

Good value for money, very easy contactless booking in process. Recommended

Good location

Customer review rating 4.0/5

Mkw Families - Confirmed reviews ALL

The place is in a good location for a simple overnight stay. Plenty of parking, room as expected, breakfast available. Room is a simple one, no storage but there are some hangers for coat, a simple desk and a chair. We didn't have any higher expectations based on the hotel * rating

Well located next to the highway

Customer review rating 5.0/5

Ihab O. Families - Confirmed reviews ALL

Very straight forward check in room is good and clean although only one pillow per person, receptionist is very nice and welcoming. Provided us with extra pillows when we asked.

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Other web-users rate our hotel

  • 383 reviews 9.5/10 Location
  • 428 reviews 5.1/10 Room
  • 285 reviews 6/10 Service
  • 19 reviews 7.2/10 WiFi
  • 239 reviews 4.7/10 Comfort
  • 206 reviews 6.6/10 Cleanliness
  • 125 reviews 5.7/10 Breakfast
  • 57 reviews 1.2/10 Amenities

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