Hotel Mercure Paris La Sorbonne Saint Germain des Prés 4 estrelas

Well-located across the street from the Sorbonne, this hotel gave us an excellent base for a short stay in Paris just before Christmas. Although we'd booked a Privilege room it turned out that a Standard room was equally as good and had the advantage of not being on the street frontage and thereby being very quiet. The front of house staff couldn't have been more helpful in trying to secure taxis for us in a strike-bound and grid-locked city.

Everything was OK. I only had one problem. Due to the SNCF and RATP strike, I wanted to list the bus tickets for the CDG airport. No printer in the hotel works.!!!! I couldn't believe it was possible.

Lovely hotel right in the heart of the Latin Quarter, a five minute walk from Luxembourg Gardens and within a few minutes from some lovely restaurants. The staff were very accommodating and the breakfast were superb. The hotel is within walking distance of most of central Paris’s tourist attractions. A great hotel with great staff and good value. We will be returning.

the hotel is lovely with an small interior garden, the manager is 100% service oriented, the street is calm however right in the middle of Saint Michel. The room street side are calm after working hours and the room backyard side are really calm and it is good to find a peaceful retreat in such a lovely and one of the most traditional district of Paris!

Very clean, bright hotel, comfortable rooms, very helpful staff. Good breakfast, excellent location walking distance of many galleries, shops and historical buildings. Easily accessible from metro and RER

We did internet check-in in order to walk in straight away which was the case in other Accor Hotel in Paris. When we arrived, the receptionist demanded we have to fill a form. We did, then we were asked to pay although it was all prepaid including tax. Then another male receptionist said tax can be paid on check-out. After a long time standing at reception, she told me she was a fill-in today, so she is not familiar with the hotel. There are two lifts and according to your room number, you had to take a particular lift. We were told wrong one! We were walking back and forward with large luggage to find our room. A strange thing was she asked another receptionist and he agreed what she told us!Finally, we found our room. The room was roomy. The good thing was just it. There were a coffee machine but wrong pods were there with hardly any coffee cream. We tried to make ourselves coffee but almost impossible! It was particularly advertised there was a Nespresso machine for our use! We thought it was great idea but it was not worth mention it after all! The shower was terrible! The shower head was not height changeable and fixed in terrible angle and water was going everywhere, flooding the bath room. Breakfast was good. There was a very friendly nice female staff served us with smile. She was the best thing happened at the hotel. Check-out was smooth as expected as we have experienced another Accor Hotel. We didn't have to pay extra tax after all as we already prepaid. It costed us three times more of another Accor Hotel in Paris where we previously stayed and this was absolutely terrible! We will go back to another one any day for sure but never to be back to this one!

It's a very well located hotel, in a quiet street but near the river and many tourist locations. The room was beautifully decorated, spotless and very comfortable. The staff were very friendly, helpful and smiling. I would definitely recommend

The hotel is a great location with a friendly helpful staff. Our room was clean and well appointed. Our only complaint was that the mattress was too soft. The breakfast had a good variety. Would consider staying at this hotel again on a return to Paris

I went to Paris for my Honeymoon, we searcehd lots of hotels and we are glad we selected mercure. The hotel is situated in the best place of Paris, all the atractions of the city are walking distance and the metro and bus stations are not more than 5 minutes walking. The rooms are very clean and it seems they have been refurbished not long ago. Thank yoo very mucho for your atentions!

Family of 3, this hotel suited us perfectly. Room not huge but was clean, bathroom good, and good facilities. Nice choice at breakfast, continental and hot options. Nice coffee too! Reception helpful. Overall great location, short walk to a good choice of bars and restaurants, and close to Notre Dame

We wanted a well located base, clean and safe. The staff at the hotel were very friendly and helpful. Hotel was very clean and tidy. The room was good. I had read a review about the cleanliness of the hotel’s rooms but it was very clean, including the bed linen and the towels. The area where the hotel was located was nice and felt safe. We didn’t try the breakfast as we wanted to experience eating in French cafes. There were plenty nearby and lovely eating places as well. I recommend Le Prince Racine for breakfast and an evening meal.

Hotel was central easy walking distance to most of the sights, staff at hotel very pleasant. room in hotel was on the small side and got very warm at night even with the heating turned off apart from that we had a pleasant stay would recommend to family and friends

I am really sorry that is not a 4 star hotel. The reception was very old and dated. The receptionist was a very nice lady, but had no idea what is Baileys. My daughter and myself requested for baileys with ice, there was no ice and she poured the bailey in wine glasses right to the top of the glass a full glass of bailey with no ice. Then for the 3 nights each time you went out, went upstairs to the small room for 3 people had to come back downstairs to activate the cards to open the door. The bathroom was old and shabby and the shower was in the middle of the bath and only half glass to keep the floor dry.

Good connections to public transportation, central location close to restaurants and shops, quiet area. Great continental breakfast. Room rather small, mini-bar. TV had some problems, plus one of the towels was wet and dirty when I unfolded it.

I would recomment a much better equipment and a much better cleaning of the rooms and public spaces. My long experience travelling abroad shows me that this hotel is not offering the service and the equipment required/expected in a four star hotel, but rather a medium three star hotel. This was a very disappointing experience!