Mercure Paris Porte de Pantin Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,268 reviews

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Mercure Paris Porte de Pantin Hotel - Image 1
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22 Avenue Jean Lolive, 93500 PANTIN, France

Description

Hotel extras

  • A 5 min. walk from the Grande Halle de La Villette, the Zenith and the Philharmonie de Paris

  • 250 meters from public transportation

  • Private parking w/ electric charging station and direct access to hotel.

  • Bar and restaurant with garden - tree-lined terrace

  • ALLSAFE label

Our accommodation(s)

Hotel location

Mercure Paris Porte de Pantin Hotel

22 Avenue Jean Lolive
93500 PANTIN
France

GPS:48.890229, 2.39929

Telephone
Fax +33 1 48 44 12 17

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Legato

Our new bar lounge and restaurant LEGATO welcomes you to its warm and cozy surroundings. Let yourself be tempted by our seasonal menu of dishes made with fresh produce, accompanied by our Grands Vins Mercure and seasonal cocktails.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,268 reviews

TripAdvisor Rating  4.0/5  248 reviews

Very basic hotel that should be rated three stars.

TripAdvisor rating 3.0/5

willdejager Solo travel - TripAdvisor review

Spending 60 to 80 nights a year in Accor hotels and being an All loyalty member, I can compare hotels. Ibis, Adagio, Novotel, Pullman and Sofitel usually don't differ much in quality whereveryou go. Mercure does have more independent properties that differ a lot. The Mercure Porte de Pantin is definitely more of an Ibis than of a Novotel, although the desk is from wood instead of plastic. For €108 a night outside the Paris centre zone, I had expected more. Only one of the elevators was working and there was a notice on it that this would continue throughout the month of May. The room (414) is one of the smallest I have ever been in, smaller than in an average Ibis. For the first time in a least 50 stays, not counting Ibis, because they don't have different room types, my loyalty status didn't get me upgraded to a privileged room or even a superior one. And a classic room in this hotel really is basic. The floor if the room was not clean. When I came out of the bathroom and wanted to get on my socks, I noticed long hairs and dust on my soles, although I had just showered. And having to pick a piece of used chewing gum from the carpet didn't make me happy either. If you sit down on the toiletseat, your knees are against the wall. The showerhead disperses water left and right and could not be raised because an attachment was broken, but not to the middle where my body was. The sink of the washing basin was clogged and the water didn't get away. Still, with two more night to go. I will score this hotel as (barely) passable. The bed is comfortable and that is important for a good nights sleep. I did get a voucher for a free drink ant the bar that has decent beers on draught. The staff is acting in a professional manner and speaks decent English. And although this hotel is not in the centre, it is close to a metrostop (Houche) with a good connection to the city centre. The neighbourhood is very rough and multicultural, but this doesn't bother me. So, there are some positive points as well.

Disappointing stay

Customer review rating 1.0/5

Anonymous Solo - Confirmed reviews ALL

The room was okay, location was close to the music venues but the area is a bit rough. Service was horrible. I rang to ask if they have slippers and they can't seem to understand me and the person who picked up the phone was rude and hanged up. I requested for late check out the day before and they confirmed 3pm was okay. On check out day, housekeeping knocked and opened my door three times, waking me up at each occasion. I rang reception and they said late check out was not on my room and that they can only do up to 2pm. I was planning to leave late but the knocking and opening the door every hour made me feel like I should leave.

best price quality

Customer review rating 5.0/5

Erik D. Couples - Confirmed reviews ALL

Located near metro, philarmonie Nice rooms Good breakfast

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, La Direction Mercure Paris Porte de Pantin

A nice hotel near Paris Philharmonic

Customer review rating 4.0/5

Lucy F. Friends - Confirmed reviews ALL

My friend and I stayed one night in the hotel for the concerts in Philharmonie de Paris. The hotel was close to metro station. We learnt from the hotel website that due to some work in front of the hotel, the entrance is changed to 28 avenue Jean Lolive. It was not difficult to find. The classic twin room met our expectation. The check-in was fast and staff was friendly. We also appreciated the water fountain at the lobby that served both still and sparkling water. A small problem was that the shampoo at the bath tub was running out, so we needed to press several times.

well located

Customer review rating 4.0/5

William F. Business - Confirmed reviews ALL

Difficult to find entrance because of construction work. You need better signs

Dear WILLIAM F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte de Pantin. We are going to add more signs soon. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Direction Mercure Paris Porte de Pantin

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Other web-users rate our hotel

  • 258 reviews 8.4/10 Location
  • 627 reviews 6.6/10 Room
  • 605 reviews 8.6/10 Service
  • 8 reviews 4.5/10 WiFi
  • 342 reviews 5.9/10 Comfort
  • 244 reviews 7.9/10 Breakfast
  • 216 reviews 6.8/10 Cleanliness
  • 132 reviews 4.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.