Sofitel Legend The Grand Amsterdam 5 stars

Customer review rating (ALL Rating) 4.8/5 2,731 reviews

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Description

Hotel extras

  • Relaxing Sofitel Spa and Sofitel Fitness

  • Peaceful Garden Terrace, our hidden gem!

  • 44 suites, including Butler Service

  • 19 meeting rooms, including 5 listed as historical monuments

  • Located in the city center, enjoy our legendary historical tour

Our accommodation(s)

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Hotel location

Sofitel Legend The Grand Amsterdam

Oudezijds Voorburgwal 197
1012 EX AMSTERDAM
Netherlands

GPS:52.371132, 4.89531

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,731 reviews

TripAdvisor Rating  4.5/5  3,807 reviews

Certificate of excellence 2024

Good, but not good for a 5-star hotel

TripAdvisor rating 3.0/5

travelreluctant TripAdvisor review

It is a beautiful hotel, and it is situating close to most places one would want to see in Amsterdam. We had a junior suite which was roomy and clean. The main problem, however, was the bed: it was singularly uncomfortable for two people to sleep on. The mattress had something on top of it, under the sheets, but whatever it was, it was uneven and thicker in the middle than at the edges on the bed. We could not rest well in the night and woke up with back pain in the morning. Less important problems, but still annoying: very little light in the room, and not immaculate room service. On our second day my pajamas were thrown crumpled on our suitcase rather than neatly folded and left on the bed, and I had to call the "butler" to ask for coffee pods for the coffee machine. All of these problems (except for the bed) are easy to ignore, but for a 5 star hotel with about $1,000 per day price tag it is disappointing. I also thought the "butler service" was really a gimmick, the hotel would do good to eliminate this fake luxury item.

Wonderful trip

Customer review rating 5.0/5

Dennis H. Couples - Confirmed reviews ALL

Excellent hotel and location - staff wonderful

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Everything was outstanding!

Dear Mr D., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam and that you found us outstanding. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

Customer review rating 4.5/5

Garry S. J. Friends - Confirmed reviews ALL

Fantastic hotel Wonderful staff 1 mistake-a breakfast waiter was supposed to set up our dinner reservation He did not We had to have dinner at the bar Maitre D poor job

Dear Mr S., Thank you for taking the time to share your feedback with us. We're happy to hear that you enjoyed your stay at our hotel and found our staff to be wonderful. However, we apologize for the inconvenience caused by the miscommunication about your dinner reservation. I am sorry to hear that you had to have dinner at the bar instead of the dining experience you were expecting. This is not the level of service we aim to provide, and we will address this with our team to ensure it doesn't happen again. We appreciate your understanding and value your feedback, which helps us improve. Thank you for choosing our hotel, and we hope to welcome you back soon and prove our self a better host. Sincerely, Nicky Smit Guest Relations Supervisor

Outstanding Hotel

TripAdvisor rating 5.0/5

Michael G TripAdvisor review

Outstanding hotel! Amazing staff, nothing too much trouble. Excellent accommodation in perfect location in the old town. We were there for the tulips and bulb fields and the hotel concierge arranged a great tour for us. By chance we were there on Kings Day, what a celebration! Loud music, everyone dressed in orange lots of beer. All good natured.

We are absolutely delighted to hear of your splendid experience in Amsterdam and with us at The Grand! Your generous praise regarding our exceptional ambassadors and the hotel's location in the heart of the old town truly warms our hearts. It has been our greatest pleasure to arrange an unforgettable tulip tour for you through our dedicated concierge service. Additionally, your attendance on King's Day, a big day full of cheerful gatherings and the friendly vibe in Amsterdam, makes your time here even more special. Your loyalty is deeply appreciated, and we eagerly anticipate the privilege of welcoming you once more for further indulgence in the refined luxuries and distinctive charm that define at Sofitel Legend The Grand Amsterdam.

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Other web-users rate our hotel

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