Sofitel Legend The Grand Amsterdam 5 stars

Customer review rating (ALL Rating) 4.8/5 2,739 reviews

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Description

Hotel extras

  • Relaxing Sofitel Spa and Sofitel Fitness

  • Peaceful Garden Terrace, our hidden gem!

  • 44 suites, including Butler Service

  • 19 meeting rooms, including 5 listed as historical monuments

  • Located in the city center, enjoy our legendary historical tour

Our accommodation(s)

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Hotel location

Sofitel Legend The Grand Amsterdam

Oudezijds Voorburgwal 197
1012 EX AMSTERDAM
Netherlands

GPS:52.371132, 4.89531

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,739 reviews

TripAdvisor Rating  4.5/5  3,810 reviews

Certificate of excellence 2024

Not a good nights sleep

TripAdvisor rating 2.0/5

Laurie H TripAdvisor review

Rooms are stifling hot, even in May. Air conditioning was supposedly repaired but wouldn’t turn on after turning it off when leaving room. Construction on the building outside of the room begins at 6:45am. Drilling, banging and other loud noises. Staff are great, especially at the lounge bar. Very clean. But we didn’t sleep well any of the four nights we we were there due to room temperature and construction.

Thank you for sharing your feedback with us. We sincerely apologize for not meeting your expectations during your recent stay at Sofitel Legend The Grand Amsterdam. Our aim is to deliver five-star service to our guests throughout their stay. We appreciate your feedback once again, however as we would like to learn from it to improve ourselves where needed, may we kindly ask you to contact our Guest Relations department to discuss your feedback in greater detail. We value your feedback and hope to have the chance to regain your trust and welcome you back to The Grand for a better stay in Amsterdam.

Fabulous hotel

Customer review rating 5.0/5

Terry P. Business - Confirmed reviews ALL

Sofitel Grand is one of the most luxurious hotels I’ve stayed in, anywhere. From the moment you walk into the splendid courtyard and reception - through to the extremely large and infinitely comfortable rooms - every need is attended to. The staff are exceptional and attentive and nothing is too much trouble. A beautiful hotel that makes you feel pampered.

Dear Ms P., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

Well located with friendly efficient service

Customer review rating 5.0/5

Eric Couples - Confirmed reviews ALL

As expected, a professional staff that was friendly and efficient making our stay a pleasure. Always asking if we needed help and engaging to talk to made for a nice interaction with everyone associated with the hotel. The breakfast buffet was nice and food in the restaurant was quite good.

Dear Eric S., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

Great stay

Customer review rating 5.0/5

Matthew C. Couples - Confirmed reviews ALL

Attentive and cordial staff always willing to help. Informative and friendly concierge that provided wonderful dining recommendations. The room was beautiful and clean with great views of the canal. The stay exceeded our expectations, and we will definitely recommend the hotel to others.

Dear Matthew C., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

Luxury and great service. Amsterdam’s best hotel.

TripAdvisor rating 5.0/5

Christine G TripAdvisor review

We have visited this hotel many times and it never fails to deliver outstanding service. Rooms are spotlessly clean. The standard of service provided by all the staff is exceptional. The location is great for exploration. I would recommend this hotel to everyone who is visiting Amsterdam.

We are delighted to hear about your positive experience during your recent stay at Sofitel Legend The Grand Amsterdam. Thank you for sharing your wonderful feedback with us, and for allowing us the opportunity to be a part of your trip to Amsterdam. It is wonderful to hear that our attentive ambassadors contributed to your satisfaction during your stay. We will gladly pass on your compliments to the team as recognition for their exceptional efforts. We are delighted to hear that you recommend our hotel and we look forward hosting you again at The Grand during your next trip to Amsterdam.

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Other web-users rate our hotel

  • 690 reviews 9.5/10 Location
  • 910 reviews 8.2/10 Room
  • 1,503 reviews 9.2/10 Service
  • 8 reviews 4.3/10 WiFi
  • 400 reviews 8.1/10 Comfort
  • 386 reviews 9/10 Breakfast
  • 355 reviews 7.9/10 Food
  • 335 reviews 9.1/10 Vibe

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