Pullman Sao Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.5/5 2,204 reviews

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Pullman Sao Paulo Ibirapuera - Image 1
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Rua Joinville 515, Vila Mariana, 04008-011 SAO PAULO, Brazil

Description

Hotel extras

  • Shishindo Spa, gym and pool

  • TastelT Bar with Vinacoteca and Wine by the Glass concept

  • Courtesy for 1 child up to 11 years staying with parents

  • Hotel close to large hospitals, such as Beneficiência Portuguesa

  • 9-minute drive to Sao Paulo - Congonhas Airport

Our accommodation(s)

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Hotel location

Pullman Sao Paulo Ibirapuera

Rua Joinville 515, Vila Mariana
04008-011 SAO PAULO
Brazil

GPS:-23.58231, -46.65014

Telephone
Fax +55 11 5088-4000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,204 reviews

TripAdvisor Rating  4.5/5  2,431 reviews

Certificate of excellence 2024

Perfect dinner as a solo business traveler

TripAdvisor rating 5.0/5

mel_frenchinay TripAdvisor review

I was staying here for work and was happy to find this restaurant option on site after a busy congress day. The ceviche was excellent and the meat as well. I was a bit lazy to go out this night and was looking for a easy plan B, I am glad I gave this restaurant a shot ! There was also a nice live band that night which I also really enjoyed. Fernando attended me and he has been very professional, welcoming. Muito Obrigada Fernando and team !

Mel, We appreciate your excellent review and are pleased that you enjoyed our hospitality. We are happy to know that the team's readiness and attention made a difference and exceeded your expectations! We will pass on your compliments to Fernando, we are sure he will be very pleased to hear of your satisfaction. Thank you again for your recommendations and we hope to welcome you back soon for other Pullman experiences. Monick I Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel

Boa eetadia

Customer review rating 5.0/5

Delza R. Friends - Confirmed reviews ALL

Local tranquilo

Delza, A equipe Pullman SP Ibirapuera agradece sua avaliação, é sempre um grande prazer receber os nossos hóspedes, sobretudo contando com sua fidelidade All Silver. Ficamos contentes que tenha aproveitado sua estada conosco. É uma honra saber que sente nossa dedicação em mostrar o melhor da nossa hospitalidade! Convidamos-lhe a nos avaliar no TripAdvisor e compartilhar seu comentário para que outros clientes possam também viver a experiência Pullman. Segue nosso link: https://bit.ly/3C3CVp7 Esperamos ter oportunidade de proporcionar mais experiências Pullman em breve. Monick I Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel

Staff

Customer review rating 5.0/5

Luis P. Friends - Confirmed reviews ALL

Upon arriving, the Bell Captain is always there. Nice friendly and quick with the bags. Interestingly, he introduced me to the Front desk guy - Lucas. Explained that Lucas was going to take care of me and check me in promptly. That was a very interesting experience. The way one passed the ball to the other. I don't remember such handling in other hotel. That works beautifully - made me feel welcome. Lucas reminded me that I could pay for the stay in advance in case I need to hurry put. Was a good touch. Kudos to both.

Dear Luis, The Pullman SP Ibirapuera team thanks you for your review, it is always a great pleasure to welcome our guests, especially with All Classic loyalty. We are glad that you enjoyed your stay with us. It is an honor to know that you feel our dedication to showing the best of our hospitality! We will pass on your compliments to Lucas and our Captain, that will be delighted to hear of your satisfaction. We would like to invite you to evaluate us on TripAdvisor and share your comments, so that other guests could also experience a genuine Pullman hospitality. Here’s our link: https://bit.ly/3C3CVp7 We hope to have the opportunity to provide more Pullman experiences in the near future. Monick I Fernandez Customer Experience #PullmanSPIbirapuera #NotJustAHotel

GOOD PLACE, well treated.

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

The receptionist Fernando is really nice and kind, helped me resolving lots of problem.

Dear Yang, The Pullman SP Ibirapuera team thanks you for your evaluation, it is always a great pleasure to welcome our guests. We are glad that, in general, you enjoyed your stay with us. It is an honor to know that you feel our dedication to showing the best of our hospitality! We will pass on your compliments to Fernando, that will be delighted to hear of your satisfaction. At the same time, we are sorry for not meeting all of your expectations. Know that the return of our customers is essential, as we always seek to show excellence in hospitality. We appreciate it if you can share comments on what we can improve to be able to provide you with a more pleasant experience in the future. Our intention, without a doubt, is to provide you with the best service! We value every feedback and will be available for any adjustments or additional needs. Respectfully, Monick I Fernandez Customer Experience

Was okay but had many issues (especially for the cost)

TripAdvisor rating 2.0/5

garmstro09 TripAdvisor review

I appreciated having a full gym and the location was close to the park, but there were elements of the hotel that needed serious attention. I would often have to call housekeeping to make up my room (sometimes I would have to call twice) and when they did clean they would often leave dirty glasses or never refill the coffee, water, or mini-bar. The pool was very small and only had two sun loungers. The restaurant was not good.. my first meal actually came out frozen in the middle and had to be "re-heated" which is never a good sign. Also my room key constantly deactivated. They said it was from my cellphone but someone times they were in separate bags. I think the technology was just old. The "king bed" was just two singles pushed together so there was a crack in the middle. They did have a good cocktail menu

Dear Mr. garmstro09, Thank you for taking the time to share your feedback with us. We appreciate your input as it helps us to continuously improve our services. We are delighted to hear that you enjoyed the convenience of our full gym, the proximity of our location to the Ibirapuera Park and out new cocktail drinks menu. However, we are deeply sorry to learn about the issues you encountered during your stay. Your experience does not reflect the high standards of service we strive to provide to all our guests. Please accept our sincere apologies for the inconvenience caused by housekeeping. Rest assured, we have addressed this matter with our Housekeeping Manager to ensure that such oversights are not repeated in the future. Additionally, we have taken note of your feedback regarding the bed configuration, pool facilities, restaurant service, and the functionality of the room key technology. Your comments are invaluable to us as we work towards enhancing the overall guest experience. Once again, we apologize for falling short of your expectations and thank you for bringing these matters to our attention. Should you choose to stay with us again in the future, we look forward to the opportunity to provide you with the true service that Pullman offers to our guests. Respectfully, Monick I Fernandez Customer Experience

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