Mercure Sydney 4 stars

Customer review rating (ALL Rating) 4.3/5 8,011 reviews

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Hotel extras

  • Walk to Central Station, Darling Harbour, Chinatown, ICC

  • 9 light filled event rooms.

  • Dine at Platform 818, Terrace on Two & Eve's Bar

  • Indoor pool, sauna and gym

  • 517 modern & stylish rooms and suites.

Our accommodation(s)

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Hotel location

Mercure Sydney

818-820 George Street, New South Wales

GPS:-33.883942, 151.20282

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Platform 818

Our award-winning restaurant and has a relaxed, rustic, yet chic environment. It's ideal for people looking for great times and new adventures. Experience a modern take on classic Australian dishes made with local ingredients & innovative dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  8,011 reviews

TripAdvisor Rating  4.0/5  5,823 reviews

Wet patch in our room that smelt and looked like urine

TripAdvisor rating 1.0/5

kiwi_travellers_nz Families - TripAdvisor review

Upon arrival to our room, we noticed a wet patch between the two beds, that when we tried to clean it up, turned out to be a yellow liquid that smelt very strongly of urine. A disgusting situation as both my daughter and I had touched it when first determining if it was wet or an old strain. At that point we quickly rang up reception and explained the situation, and they said they would send someone up immediately to provide us with new room keys. It then took at least 45 minutes for that person to arrive while we waited out in the hallway (it was too disgusting to wait in the room). That person gave us a new room key and promised they would contact us the next morning about the situation. They never did contact me during our stay. So there was never any proper formal apology or explanation. While it must have been a previous guest (child?) that did it, the cleaners should have noticed it, and certainly there is no excuse for management to not have contacted us like they promised to. Extremely disappointing.

Great central stay

TripAdvisor rating 5.0/5

amandasD9044UH Families - TripAdvisor review

Neat and tidy. Smooth check in and good overall. Arrived early and got room cleaned and ready. Had two interconnecting rooms and had no hassles. Restaurant even heated meals bought from takeaway joint and service was fine. Room tidy each day and beds were so comfy ensuring a good nights sleep. Lighting was tricky working it out but great once worked it out. Great stay overall with young family!

Well located to central station

Customer review rating 5.0/5

Bronwyn C. Friends - Confirmed reviews ALL

Mercure Sydney is extremely close to central train station, the accommodation is spotlessly clean , enough room to relax with good facilities

Absolutely wonderful stay as usual

Customer review rating 5.0/5

Dean Business - Confirmed reviews ALL

Great staff at front desk and extremely helpful concierge staff

Great location comfortable clean rooms.

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Had a lovely overnight stay located near central station, comfortable bed and clean room …

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Other web-users rate our hotel

  • 4,092 reviews 9.6/10 Location
  • 5,407 reviews 6.8/10 Room
  • 4,638 reviews 8/10 Service
  • 88 reviews 6/10 WiFi
  • 2,413 reviews 5.7/10 Cleanliness
  • 2,206 reviews 5.2/10 Comfort
  • 1,561 reviews 8.1/10 Breakfast
  • 1,198 reviews 4.6/10 Amenities

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