Mercure Sydney 4 stars

Customer review rating (ALL Rating) 4.4/5 8,937 reviews

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818-820 George Street, New South Wales, 2000 SYDNEY, Australia

Description

Hotel extras

  • Walk to Central Station, Darling Harbour, Chinatown, ICC

  • 9 light filled event rooms.

  • Dine at Platform 818, Terrace on Two & Eve's Bar

  • Indoor pool, sauna and gym

  • 517 modern & stylish rooms and suites.

Our accommodation(s)

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Hotel location

Mercure Sydney

818-820 George Street, New South Wales
2000 SYDNEY
Australia

GPS:-33.883942, 151.20282

Telephone
Fax +61 2 9217 6888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Platform 818

Our award-winning restaurant and has a relaxed, rustic, yet chic environment. It's ideal for people looking for great times and new adventures. Experience a modern take on classic Australian dishes made with local ingredients & innovative dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  8,937 reviews

TripAdvisor Rating  4.0/5  5,875 reviews

Customer review rating 4.5/5

Laura M. Couples - Confirmed reviews ALL

Staff were accommodating , friendly and made us very welcome

Customer review rating 0.5/5

Casey D. Families - Confirmed reviews ALL

I became extremely ill and was unable to leave my room or catch my return flight. I booked an additional night and despite having done this I was harassed by one specific staff member. I was repeatedly called on the room number, my mobile number, and she came to my door. Whilst this staff member harassed my 14 year old daughter I had to run to the toilet, all the while with the room door open. The woman threatened me, told me she would call the police, told me to shut up. Even after I showed her the confirmation and booking reference, I did not get an apology nor any recompense. In fact, this staff member still needed to get the last word in telling me to go inside and shut my door. Prior to this I had ordered bottled water through room service during the night, I had called about medical treatment. I had requested additional toilet paper and kept communicating regarding extending check out times. Once I had a phone appointment with my GP and my daughter had gone out to the chemist I decided I would not be able to fly home and called to extend my booking. Because I was too unwell to come downstairs and because my daughter was not allowed to pay apparently, I was told to book online. So I booked and paid for an additional night. I provided confirmation to another staff member who had come to the door. Therefore, by this stage, having no sleep, being sick, skipping my medication due to vomiting, I became incredibly emotional. Under the circumstances, this was a reasonable response. My daughter was in tears and afterwards I had a panic attack and cried for over an hour. The staff member’s inability to find the booking in the system was neither my fault nor my problem. I could not and still cannot understand why the issue could not have been resolved at a later time such as check out considering the circumstances. This entire ordeal, was further compounded because it impacted my ability to re-book flights. Due to the constant calls and interruptions I missed the timeframe. This resulted in having to spend an additional $655 for return flights to Melbourne (VIA HOBART) This was the most affordable and fastest option. I was still sick and spent about 7 hours at airports and flying. But honestly, I just wanted to get away from that horrible woman.

Customer review rating 4.0/5

Heny W. Couples - Confirmed reviews ALL

Quick response, nice and polite

Customer review rating 4.0/5

Joann Y. Families - Confirmed reviews ALL

Location was great and Maria at check in was very friendly and efficient. The walls in the room could use a good cleaning and we only had 1 facecloth and last day after they cleaned they didn’t leave us any.

Customer review rating 5.0/5

Clifford B. Couples - Confirmed reviews ALL

We had a good three night stay at Mercure Sydney. It was quick and easy check in and our room was available on our arrival. Having stayed here several times we have always found the rooms to be clean and comfortable. All amenities available in the bathroom. The hotel is located just a short walk from Central Station. We are already looking forward to our next visit.

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Other web-users rate our hotel

  • 4,988 reviews 9.7/10 Location
  • 5,752 reviews 7.2/10 Room
  • 5,009 reviews 8.6/10 Service
  • 77 reviews 7.1/10 WiFi
  • 2,508 reviews 5.7/10 Comfort
  • 2,435 reviews 6.7/10 Cleanliness
  • 1,874 reviews 8.3/10 Breakfast
  • 631 reviews 5.6/10 Pool

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