Sofitel Biarritz le Miramar Thalassa sea & spa Hotel 5 stars

Customer review rating 4.4/5 9,877 reviews

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Sofitel Biarritz le Miramar Thalassa sea & spa
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Hotel extras

  • Sea-water pool heated all year round, with panoramic view

  • Cutting edge seawater spa

  • Direct access to Miramar beach, right in the heart of the seaside resort

  • Each room has its own terrace

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 16h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Golf
  • Tennis
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Sofitel Biarritz le Miramar Thalassa sea & spa

13 rue Louison Bobet
64200
biarritz
france

Tel: +33559413000

Fax: (+33)5/59247720

Check-in from 16h00

Check out up to 12h00

  • BIARRITZ :  14 MIRAMAR

  • By plane

    BIARRITZ PARME At 3km / 1.88 miles

  • By plane

    BORDEAUX AEROPORT At 200km / 125 miles

  • By car

    BAYONNE At 5km / 3.13 miles

  • By car

    BIARRITZ LA NEGRESSE At 4km / 2.5 miles

  • By train

    BAYONNE At 5km / 3.13 miles

  • By train

    BIARRITZ At 3km / 1.88 miles

GPS :43.487878, -1.554608

Our accommodations

Our 126 peaceful rooms with comfortable "MyBed" beds look out over the magnificent beach and ocean. Treat yourself to a relaxing, unforgettable break.

Classic Room with 1 large bed or twin beds and terrace.

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Superior Room with large bed or twin beds and terrace.

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Superior Ocean Room with partial sea view, 1 king-size bed or twin beds.

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Luxury Room with beautiful sea view, king-size bed or twin beds, terrace.

  • Max. number of persons: 3
  • Area: From 31 / 334 sq ft
  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

LE "RESTAURANT"

Type of cuisine: Healthy eating

Dinner becomes an intimate affair in "B" Côté Dîner. To the sound of lapping waves outside, delight in the chef's innovative twists on Basque specialties: taste sea bream with ginger and lime, followed by a platter of famed Basque sheep's cheese.

Menu (PDF)

Lunch

12:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE 'BAR"

Non contractual photo

Relax in Côté Bar, sip a cocktail and watch the waves crashing against the Roche Percée in the Bay of Biscay. On Friday evenings, listen to the sweet sounds of Jazz filter through the air. Low calorie versions of cocktails are available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE 'SUITE"

Non contractual photo

Summer days on the coast can be long and lazy, so the ideal place for a snack or beverage is the poolside B Côté Terrasse. Open only in the summer, you can enjoy drinks and snacks as you gaze at the ocean from the pool and breathe in the fresh sea air.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our thalasso and spa offers

Experience the benefits of seawater and seaweed in this Biarritz thalassotherapy hotel's unique Relaxation Lagoon and treatment pavilions. Professional therapists create sur mesure programs for detox, harmony, slimming, fitness, mother and baby, and more.

Visit the Thalassa Sea & Spa site

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 260

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Sofitel Biarritz le Miramar Thalassa sea & spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,877 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,670 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Sofitel Biarritz July 2020

Customer review rating 4.4/5

Omar A. Couples - 28/07/2020 Confirmed reviews ALL

Very Good stay in gerneral The hotel is old and need serious renovation from the inside and outside However The Rooms are very spacious, very clean and very comfortable also the staff is excellent, professional and very friendly. Breakfast is good however they need to improve the quality of Bread and Croissant

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay at the Sofitel Biarritz le Miramar. We are delighted to see that you enjoyed your room. Also, we take your comments into account. Looking forward to host you again. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Sofitel Biarritz July 2020

TripAdvisor rating 4.0/5

Omar A 28/07/2020 TripAdvisor review

The hotel is old and needs serious inside and outside renovation However The rooms are very clean and comfortable and the staff is very friendly and professional. Also they need to improve the quality of Breads and Croissant served for breakfast

Dear Omar A, Thank you very much for sharing your experience on tripadvisor following your stay at the Sofitel Biarritz. We are delighted to see that you enjoyed your room and we take your comments into account. Looking forward to host you again. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Enjoyed our stay

Customer review rating 4.4/5

Gail E. Couples - 26/07/2020 Confirmed reviews ALL

We stayed for 4 nights and enjoyed ourselves. Given the conditions that the Covid-19 presents, we found the hotel very comfortable. We went to the beach, took walks, played tennis nearby and ate at several different restaurants.

Dear Guest, Thank you very much for sharing your experience following your stay at the Sofitel Biarritz. It is a pleasure to read your positive words which have been communicated to all our Ambassadors who are dedicated to offer you Magnifique moments. Looking forward welcoming you for a next visit on the Basque Coast. Best Regards, Emmanuelle Cabannes-Mahé Communication & Quality Manager

great location

Customer review rating 4.4/5

T. Couples - 24/07/2020 Confirmed reviews ALL

refreshing and relaxing at the same time

Dear Guest, We very much appreciate the time you took to answer our satisfaction survey following your recent stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. It is a pleasure to read that your experience met your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to host you again. Sincerely, Emmanuelle Cabannes-Mahé Communication & Quality Manager

Wonderful location, aged amenities, terrible front desk experience

TripAdvisor rating 4.0/5

kirillbond2020 22/07/2020 TripAdvisor review

The hotel has everything going for it - superb location, large rooms with terraces, excellent pool and spa facilities however the rudeness and incompetency of the guest relations manager and some of the front desk staff has spoiled our 8 night stay - we got the worst placed room with leaky bathroom ceiling, had to repack and wait to be moved to a new room (not an upgrade) that had construction in front of windows. When we finally were offered an acceptable room (only available upgrade), we lost a day moving 3 rooms in one day and the hotel staff lost my shows when moving my luggage. Only bright light was the hotel manager Celine stepping in on LAST day to offer compensation for lost shoes.

good location, good stay, wouldn't stay there next time

Customer review rating 4.4/5

Rawleigh R. Families - 19/07/2020 Confirmed reviews ALL

the staff were all exceptional, but the food and condition of the hotel and rooms were not great, certainly below expectations.

Dear Guest, We first would like to thank you for letting a comment to share your experience at the Sofitel Biarritz Le Miramar. Please accept our sincerest apologies regarding the incidents encountered during your stay. Your observations regarding the food and the bar have been communicated to the managers who will undertake the appropriate measures. Our hotel is willing to offer you the best experience, thus, your opinion is precious in order to keep improving our service quality. We hope we will have the opportunity to let you experience our professionalism and service quality equal to our reputation. Best Regards, Emmanuelle Cabannes-Mahé Communication & Quality Manager

Well located, great pool!

Customer review rating 4.4/5

Amadeus Couples - 18/07/2020 Confirmed reviews ALL

Nice and professional staff !

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

a disappointing stay at a 5 star rated hotel in Biarritz

TripAdvisor rating 4.0/5

francoisxavierlouis 18/07/2020 TripAdvisor review

Room of médiocre style, balcon not neat, bath room veryxsmall and without a propre bath tube and shower place (5 star hotel....), lack of personnel to serve drinks by the pool (one guy only for over 50 long chairs), disastrous massage offering, no automatic replenishment of coffee, ...

Great location

Customer review rating 4.4/5

Sharon L. Couples - 12/07/2020 Confirmed reviews ALL

This is our favourite hotel in Biarritz. Great location. Easy parking. Friendly team. Beautiful pool.

Dear Mrs L., We very much appreciate your comments regarding your stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.4/5

Pavel Z. Families - 07/07/2020 Confirmed reviews ALL

Amazing view from the suite room. Howewer the hotel needs to be renovated. Everything is too old and not modern. I would not rate this hotel as 5*, but 4*.

Dear Guest, Thank you very much for rating the Sofitel Biarritz Le Miramar Thalassa sea & spa. We hope we will have the pleasure to welcome you during a future trip in the Basque Country. Best Regards, Emmanuelle Cabannes-Mahé Communication & Quality Manager
Customer review rating 4.4/5

Anonymous Couples - 15/03/2020 Confirmed reviews ALL

impeccable

Chère Madame M., Nous vous remercions pour votre séjour au Sofitel Biarritz Le Miramar Thalassa sea & spa et pour avoir pris le temps de partager votre commentaire avec nous. Nous sommes plus que ravis que votre séjour ait été à la hauteur de vos attentes. Au plaisir de vous recevoir de nouveau parmi nous, Bien à vous, Cloé Dévaluez Chargée de relations clientèle

Amazing experience

Customer review rating 4.4/5

Christianef Couples - 11/03/2020 Confirmed reviews ALL

We did spend the WE in this hotel and it has been a wonderful experience since we entered the hotel. Most important feeling has been the customer focused attitude of the team. We did enjoy location, big size of the room with nice view on the sea, food at the restaurant was great including dinner and breakfast and the spa is worth spending some leisure time. The hotel is well located to visit the city .

Dear Guest, We very much appreciate the time you took to answer our satisfaction survey following your recent stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. It is a pleasure to read that your experience met your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to host you again. Sincerely, Emmanuelle Cabannes-Mahé Communication & Quality Manager

Nice oceano view.

Customer review rating 4.4/5

Cesar Couples - 10/03/2020 Confirmed reviews ALL

Beautiful experience in an excellent location. Increible room and service. Not near the beach but just over.

Dear Guest, We very much appreciate the time you took to answer our satisfaction survey following your recent stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. It is a pleasure to read that your experience met your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to host you again. Sincerely, Emmanuelle Cabannes-Mahé Communication & Quality Manager

Professional, friendly staff, always happy to assist the clients

Customer review rating 4.4/5

Rolf O. Couples - 06/03/2020 Confirmed reviews ALL

Stayed for a thalassa experience for a week on demi-pension. treatments offered were excellent. Housekeeping staff great menu offerings and food quality/presentations very good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Friendly and helpful staff

Customer review rating 4.4/5

Susan T. Friends - 01/03/2020 Confirmed reviews ALL

We loved Biarritz and the staff at the hotel. They were very helpful and responsive to everything. The rooms, beds and bathrooms were mostly good but overall the hotel seems to be ready for a renovation and update. The restaurant was somewhat disappointing for dinner and coffee was very delayed for the 1 breakfast we had. I enjoyed my stay and I would stay here again. I hope to come back to Biarritz.

Dear Guest, We very much appreciate the time you took to answer our satisfaction survey following your recent stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. It is a pleasure to read that your experience met your expectations. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry that your experience with our Restaurant did not meet your expectations. Your comments regarding the service have been communicated to our Food & Beverage Director who will take the appropriate measures to avoid this problem again. Looking forward hosting you again, Emmanuelle Cabannes-Mahé Communication & Quality Manager

Magical Valentine's Day weekend at the Sofitel Biarritz

Customer review rating 4.4/5

Michel R. Couples - 29/02/2020 Confirmed reviews ALL

A surprise reservation for my wife, full of special care, professional service and a delicious romantic dinner in a great setting in the Southwest. We were both delighted and will be back! Merci à tout le staff!

Dear Guest We very much appreciate your comments regarding your stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmanuelle Cabannes-Mahé Directrice Communication et Expérience Clients

Great location, but some improvement would be needed

Customer review rating 4.4/5

Jp A. Families - 25/02/2020 Confirmed reviews ALL

Great location, great pool, great spa but..... restaurant service is not up to the mark. The place is small, menu very limited, and staff is overwhelmed... I asked for bread 3 times and the server forgot about me...So we ended up leaving instead of waiting for our dessert order to be taken.... Some areas of the hotel also need some renovation (carpet in hotel room hallways for example).

Dear Mr. A. We would like to thank you for your stay at the Sofitel Biarritz Miramar Thalassa Sea & Spa and for sharing your feedback with us. We are sincerely sorry to read that your experience regarding the restaurant has not met your expectations. Be sure that these disagrements do not reflect the quality of service we strive to offer to our dear guests. Please be sure that these matters have been reported to the respective Head Department for corrective action, as your satisfaction is our priority. We really hope this will not affect the trust you have shown towards our property and we look forward to have the chance of welcoming you back in a near future. Kind regards, Cloé Devaluez Guest Relations Agent

Very good, well trained staff.

Customer review rating 4.4/5

Mme R. L. Couples - 24/02/2020 Confirmed reviews ALL

We stayed for the week of Thallasotherapie treatments - all of which are very professional. The hotel is well run with good training for the staff. However, the outside pool is not well enough heated to remain open in the Winter months. I would recommend 29 degrees rather than 27 degrees. Apart from that, our stay with Sofitel was most satisfactory.

Dear Mrs L., We would like to thank you for your stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa and for sharing your feedback with us. It is always a pleasure to receive your positive comments. Be sure that we will share it with our whole team. It will be, it is certain, an extra source of motivation to all of our staff as we strive to continuously improve the quality of our services. We have also noted your remark concerning the temperature of the outdoor pool and this will be forwarded to the head of department concerned. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards, Cloé Devaluez Chargée de relation clientèle

The attention paid by the Duty Manager to my wife's birthday was most appreciated.

Customer review rating 4.4/5

H. D. Couples - 18/02/2020 Confirmed reviews ALL

We have stayed several times at this hotel. We greatly enjoy the rooms (superior) the view and hospitality. However we preferred the previous dining room.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our whole team. We were more than pleased to welcome you both among us for this special occasion ! Thank you again for sharing your experience, and we hope to welcome you back as soon as possible at the Sofitel Biarritz. Sincerely yours, Catherine Nicolas Duty Manager

Fantastic Hotel - Amazing Staff

Customer review rating 4.4/5

Patrick Couples - 16/02/2020 Confirmed reviews ALL

My wife and I recently visited Europe/France/Spain for the very first time and wanted to stay in Biarritz. We booked two nights at the Sofitel Biarritz Le Miramar Thalassa sea and spa and loved every minute. The hotel is warm and welcoming and the staff is amazing - if you are on vacation and want to get a work out or some exercise it is sometimes rather tough to find a place that is both a warm and upscale hotel and also has facilities to get in a good workout. Well, this is paradise found for those who like fine hotels, dining, scenery and exercise. The hotel pool is a soft salt water full 25M lap pool on the ocean and the spa has all of the amenities. The room was beautiful with Hermes products and the bed and linens are plush - the best part of any night is having a comfortable bed and good night sleep. We even kept our sliding door open to hear the waves all night long. Most importantly about our stay was the staff - we are vegetarians (not easy to be in Europe) and we asked the concierge "Gorka" for recommendations. He gave us a few options and they were exquisite. Gorka was very personable and welcoming - he is everything we look for in a concierge. I can say without any doubt that this hotel is the top of the list of every hotel we have ever stayed at - the price was fair, the service superior and the staff amazing! Show less

Dear M.B., We would like to thank you for sharing your comments regarding your stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. What a pleasure to receive such a positive feedback. We are more than delighted to learn how much you enjoyed your experience among us. Be sure that your satisfaction will be shared with our whole team. It will be a source of motivation for all our ambassadors whose the priority is your satisfaction. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Cloé Devaluez Guest Relations Officer
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