Sofitel Biarritz le Miramar Thalassa sea & spa 5 stars

Customer review rating (ALL Rating) 4.4/5 2,385 reviews

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13 rue Louison Bobet, 64200 Biarritz, France

Description

Hotel extras

  • Outdoor seawater pool, with panoramic views

  • State-of-the-art spa and thalasso

  • Direct access to Miramar beach, right in the heart of the seaside resort

  • Each room has its own terrace

  • Musical Brunch every Sunday

Our accommodation(s)

Hotel location

Sofitel Biarritz le Miramar Thalassa sea & spa

13 rue Louison Bobet
64200 Biarritz
France

GPS:43.487878, -1.554608

Telephone
Fax +33 5 59 24 77 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Le Restaurant

A lover of Basque gastronomy, our Chef is inspired by local flavors, exploring the treasures of land and sea. Savor authenticity with each mouthful when you choose from our regularly updated menu that showcases seasonal delights.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,385 reviews

TripAdvisor Rating  4.0/5  1,991 reviews

A fantastic location!

Customer review rating 5.0/5

Neil Couples - Confirmed reviews ALL

Our hotel of choice in Biarritz! Fantastic views. Superb staff!!

Dear Guest, Thank you for your wonderful feedback! We're thrilled to hear that our hotel is your top choice in Biarritz and that you enjoyed our fantastic location and views. Our staff works hard to provide excellent service, and it's great to know their efforts made your stay memorable. We look forward to welcoming you back for another fantastic experience! Kind regards, Juliette Wattinne Responsable Qualité et Expérience Clients

Amazing conference room !

Customer review rating 5.0/5

S. Business - Confirmed reviews ALL

Great quality of the service (reactivity, caring, solution oriented (in particular during the storm)) Beautiful place with beautiful view Amazing framework to work Quality of the lunches is unforgettable

Dear Guest, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience with us, even if you came for a meeting, and appreciated our service, especially during the storm. Providing quick, caring, and solution-oriented service is something we take pride in, and we're glad it made a difference for you. We're also happy that the location, view, and working environment met your expectations, and it’s wonderful to hear that the lunches left a lasting impression! We look forward to welcoming you back soon, and maybe for personal stay, Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

very disappointing, repeatedly bitten by mosquitoes in room 601, poor staff attitude

TripAdvisor rating 1.0/5

R H TripAdvisor review

disappointing stay, room bathrooms and toilets are very dated, toilets are like something from a 1970s 2 star hotel, unfortunately there were mosquitoes in our room from when we arrived, we got bitten numerous times before I could finally find and kill them on our third night, the staff will find the dead mosquitoes on ceiling of room 601, departure experience was very poor, I emailed our boarding passes to hotel reception asking could they print them for us, after 90 minutes I had still received no reply so went to reception, staff member said I hadn't sent the emails or at least they hadn't received them (I had sent them to 2 email addresses by now), I had to go back to my room to get my laptop to prove that I had actually sent the email(s), when I returned to reception the 2 staff members were still there but refused to speak to me, another guest arrived to check out so 1 staff member dealt with her, still ignoring me, I then asked to speak to a/the manager, second reception staff member now held a derogatory phone conversation about me with her manager thinking that I could not understand French and could not understand what she was saying, manager arrived, I explained the situation and she said they had actually received my emails and would print them, when I informed that the reception person had said otherwise the reception simply gave a Gallic shrug/"who cares" attitude, at the rates that this hotel charges I have no deep desire to have my time wasted, be lied to, deceived, misinformed or criticised in derogatory phone conversations between staff while standing at public hotel reception area

Dear Guest, We deeply regret the issues you encountered with the mosquitoes in your room. It is true that with the changing weather with succession of rainy und sunny days, we had some mosquitoes in the Basque Country, but they are now gone thanks to the wind. Concerning the service you encountered at the reception desk, this is definitely not the level of service we use to offer to our guests, as you can read in numerous good comments we receive concerning or staff, and we are sorry to felt short with you. We have investigated what happened with the email you sent and put in place a new process so that no emails are missed so that this situation do not occur anymore. Once again, we sincerely apologize for the disappointing experience you had during your stay. Kind regards, Juliette wattinne Guests Experiences & Quality Manager

Ocean view

Customer review rating 5.0/5

Bob Friends - Confirmed reviews ALL

Great - booked another night at check in

Dear Guest, We are delighted to learn of your great satisfaction through the excellent rating you have given us. Your satisfaction is our greatest reward. Looking forward to welcoming you back for a next visit on the Basque Coast. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

disappointing departure experience

Customer review rating 0.5/5

Rh Families - Confirmed reviews ALL

On my morning of departure I emailed my boarding passes to hotel reception asking them to print them for me. After no reply I went to reception 90 minutes later and the staff member said I had never emailed them or at least they had not received them. I had to go back to my room and come back to reception with my laptop computer to provide evidence of having sent them. Even though there was no other guest at reception, neither of the 2 staff there would acknowledge, speak or deal with me. Then a guest arrived to check-out and one staff member dealt with them and I was still left standing there. I therefore asked to speak to the hotel manager. The second staff member engaged in a long and derogatory phone conversation about me with them, thinking I did not understand French.... When the manager arrived she phoned the hotel back office who said they had indeed received my original email, so I don't know why this second staff member on duty at reception had either misled, misinformed or deliberately lied to me about that. As an ALL Platinum member I would expect a better or at least average level of customer service, but it seems these expectations are unfounded when it come to Accor.

Dear Guest, We sincerely apologize for the experience you had during your departure, and we deeply regret that it did not meet the high standards of service we aim to provide. This is certainly not reflective of the level of care and attention we expect our team to offer, especially to our valued ALL Platinum members. We are especially concerned by the lack of responsiveness and professionalism you encountered at the reception, and by the miscommunication regarding your email. Rest assured, we will be investigating this situation thoroughly to ensure that it does not happen again. Thank you for bringing this to our attention! We hope to regain your trust and provide the exceptional service you deserve during your next stay. Kind regards, Juliette Wattinne Guests Experiences & Quality Manager

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Other web-users rate our hotel

  • 463 reviews 9.2/10 Location
  • 772 reviews 6.9/10 Room
  • 1,219 reviews 9.1/10 Service
  • 5 reviews 8.5/10 WiFi
  • 390 reviews 3.4/10 Vibe
  • 351 reviews 8/10 Comfort
  • 292 reviews 3.2/10 Amenities
  • 225 reviews 8.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.