Mercure Villa Romanazzi Carducci Bari 4 stars

Customer review rating (ALL Rating) 4.3/5 673 reviews

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Description

Hotel extras

  • A few minutes from the city center and the train station. Easily reached from the airport.

  • Featuring a large outdoor swimming pool, gym, and spa with mini pool, sauna, and Turkish bath.

  • Park and historic buildings. Parking in a garage and outdoors. Scooter and bicycle rental.

  • Bar and restaurant with local and international cuisine, a terrace overlooking the park.

  • 20 rooms for conferences, weddings, and private events for up to 450 people.

Our accommodation(s)

Book this hotel
Room 1

Air-conditioned room with one king-size bed or twin beds (on request), uncarpeted flooring, minibar, TV with satellite channels, direct telephone line, WIFI and hair dryer in the bathroom. Some rooms have a balcony (for a supplement).

  • Views:

    City View or Garden View

Max. number of persons
2
Area
From 20 / 215 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Fridge
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • DTT TV package
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 2 pers. max
  • 20 / 215 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View or Garden View

Room overlooking garden/pool, with double bed, floor without carpet, LCD TV, phone, WIFI. Exclusive comforts: minibar with soft drinks, courtesy kit, bathrobe, slippers, tray with kettle/coffee machine.

  • Views:

    Park view or Pool side

Max. number of persons
2
Area
From 20 / 215 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Fridge
  • Illy coffee machine
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • DTT TV package
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Soundproofed and air-conditioned room for 1 person with a single bed, designer decor and uncarpeted flooring, minibar, TV with satellite channels, direct telephone line, WIFI and hairdryer in the bathroom.

  • Views:

    City View or Garden View

Max. number of persons
1
Area
From 10 / 107 sq ft

Bedding

Single bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Fridge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • DTT TV package
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Soundproofed room with a city view with a king-size bed or twin beds (on request) plus a single sofa bed, air conditioning, minibar, TV with satellite channels, direct telephone line, WIFI, hairdryer in the bathroom.

  • Views:

    City View

Max. number of persons
3
Area
From 27 / 290 sq ft

Bedding

King size bed(s) x1

Futon(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Fridge
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • DTT TV package
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Soundproofed room with a city view with a king-size bed or twin beds (on request) plus a double sofa bed, air conditioning, minibar, TV with satellite channels, direct telephone line, WIFI, hairdryer in the bathroom.

  • Views:

    City View

Max. number of persons
4
Area
From 30 / 322 sq ft

Bedding

King size bed(s) x1

Futon(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Fridge
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • DTT TV package
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Soundproofed and air-conditioned Junior Suite with a double bed, designer decor and uncarpeted flooring, minibar, TV with satellite channels, direct telephone line, WIFI and hairdryer in the bathroom. Garden view.

  • Views:

    Garden View

Max. number of persons
2
Area
From 42 / 452 sq ft

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Coffee/tea making facilities
  • Fridge
  • Illy coffee machine
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • DTT TV package
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Secluded dépendance room in the garden, with double bed, floor without carpet, air conditioning, TV with satellite channels, direct phone, free WiFi Internet access. No bidet in the bathroom.

Max. number of persons
2
Area
From 20 / 215 sq ft

Bedding

Queen size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Fridge

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • DTT TV package
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Air-conditioned Suite with a double bed, designer decor and uncarpeted flooring, minibar, TV with satellite channels, direct telephone line, WIFI, whirlpool bath and hairdryer in the bathroom. Terrace with garden view.

  • Views:

    Garden View

Max. number of persons
2
Area
From 60 / 645 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Fridge
  • Illy coffee machine
  • Kettle
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • DTT TV package
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Apartment with double bed and sofa bed, bathroom with shower, Smart TV, WIFI, safe, tray with kettle and coffee machine, kitchen with oven and washing machine. Terrace.

Max. number of persons
3
Area
From 30 / 322 sq ft

Bedding

Double bed(s) x1

Single sofa bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Catering service
  • Fridge
  • Illy coffee machine
  • Kettle

Bathroom

Bathroom Facilities

  • Bidet
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • DTT TV package
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Room interior entrance only
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

Mercure Villa Romanazzi Carducci Bari

Via Giuseppe Capruzzi 326
70124 BARI
Italy

GPS:41.116321, 16.859526

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 135 rooms
  • 6 rooms for people with reduced mobility
  • 26 family rooms
  • 4 connecting rooms
  • 7 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian
  • Portuguese
  • Russian
  • Chinese Mandarin

Reduced mobility Facilities

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Dry cleaning / Ironing Additional charge
  • Laundromat Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

20 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Green area

Well-being

Swimming pool

  • Outside
  • On site

Gym

  • On site
  • Jacuzzi/Whirlpool bath
  • Sauna room
  • Turkish Steambath
  • On site
  • Indoor parking
  • Private
  • 250 parking spaces
  • Parking opened 24/7
  • Parking pricing: 15.00 15 EUR Per day

Services & equipment

  • Intercom

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

Garage

Additional charge

GPS:41.116321, 16.859526

Parking information

  • On site
  • Indoor parking
  • Private
  • 50 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 3 m / 10 ft
  • Parking pricing: 15.00 15 EUR Per day

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Video surveillance in parking
  • Parking equipped with lights

CARDUCCI RESTAURANT

The location is in keeping with the restaurant's cuisine: meticulously designed, refined, and elegant. In the dishes, excellence meets, colors blend, and flavors combine. An emotional journey through esthetics and taste, innovation and tradition.

Cooking style
Mediterranean
Chef name
FELICE LA FORGIA
Capacity
70
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday Closed
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

The location is in keeping with the restaurant's cuisine: meticulously designed, refined, and elegant. In the dishes, excellence meets, colors blend, and flavors combine. An emotional journey through esthetics and taste, innovation and tradition.

Intimate atmosphere with a terrace that offers a picturesque glimpse of the Mediterranean maquis and waterfall. Imaginative cocktails and tasty snacks served until midnight.

Your awakening will be sweeter thanks to our rich international breakfast buffet, also served on the hotel's elegant terrace. Delicious cakes and many other treats prepared by our master pastry chefs for an unforgettable breakfast.

Need to get back in shape? Our gym with Technogym equipment welcomes both trained athletes and the incurably lazy, with our personal trainer also available. In summer, don't forget to take a dip in our swimming pool surrounded by the park.

Need to relax? Sauna, Turkish bath, whirlpool bath and shower, all with chromotherapy, are at your disposal. Relaxing has never been so enjoyable.

Book

Restored to its original splendor, Villa Romanazzi Carducci, with its charming gardens, is a sought-after venue for elegant banquets and receptions. You will receive personalized advice to make your event unforgettable.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  673 reviews

Customer review rating 2.0/5

R F. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Diana I. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

Clare S. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Kevin M. Couples - Confirmed reviews ALL

Customer review rating 3.0/5

Delia M. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Diana I. Solo - Confirmed reviews ALL

I loved my single room with view over the pool. Also the bkfast was great, the surroundings of the hotel as well. The pool is a great ammenity. Would deffinetely come back. Great location near train station and city center, quiet neighbourhood

Customer review rating 4.5/5

Clare S. Families - Confirmed reviews ALL

We were fortunate to stay in top floor apartment with double aspect balcony, a real treat. All staff are incredibly helpful & friendly. Facilities are great. Location is good close to main station & not too far from centre.

Customer review rating 4.5/5

Kevin M. Couples - Confirmed reviews ALL

The staff were very professional and very engaging. The restaurant and bar were very good. So was our room

Customer review rating 3.0/5

Delia M. Families - Confirmed reviews ALL

Unfortunately the room I previously booked I had to replace with a triple room as the building was extreme Hard to be located and to reach out to . Also the triple room had a very old furniture and was very humid with no mini bar and no fruit basket was offered although it was paid . The hotel location was not close to the centre and not safe for a walk especially for a family with a child . The only positive thing was the pool and the staff very friendly.

Customer review rating 3.0/5

Sydney H. Friends - Confirmed reviews ALL

We chose this hotel as it was advertised as having massages. The spa is just a sauna.

Customer review rating 5.0/5

Sinead B. Couples - Confirmed reviews ALL

Friendly, well trained staff. Lovely hotel surroundings

Customer review rating 5.0/5

Viviana S. Families - Confirmed reviews ALL

Very pleasant experience, well located hotel, very good facilities and restaurant, very professional and pleasant staff

Customer review rating 5.0/5

Paul H. Families - Confirmed reviews ALL

Perfect spot on the edge of Bari. Big pool and relaxing bar environment.

Customer review rating 4.5/5

John H. Families - Confirmed reviews ALL

Very nice place. Very thankful we got the room 321 with the huge 'balcony' which we used as we were travelling as a family (two rooms) nice to have a place to sit together in the evening when the small kids were sleeping. Great that sunbeds cannot be reserved if not used, just that could make us coming back

Customer review rating 4.5/5

Miranda D. W. K. Families - Confirmed reviews ALL

The hotel was a big relief after 6 nights of having stayed in a terrible accomodation earlier during our vaction. Being treated as a guest and served as a real customer made our 2 last days of our vaction very comfortable. The swimming pool was amazing! And the place was great in such a packed city.

Customer review rating 4.5/5

Mairead C. Couples - Confirmed reviews ALL

We had a wonderful experience, extremely comfortable room. Very pleasant staff across all areas. Lovely pool area with plenty of chairs. We found the rooms a little dated, in particular the bathroom and shower.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Veronica Summa Front Office Manager

Customer review rating 5.0/5

Valentina K. Families - Confirmed reviews ALL

❤️ The room had just an amazing view!

Dear Guest, We thank you very much for your wonderful review! We are really happy that you enjoyed the stay and, in particular, the magnificent view from your room. Knowing that you had a pleasant experience is the greatest satisfaction for us. We hope to have the pleasure of welcoming you back very soon for another unforgettable stay. Kind regards, Veronica Summa Front Office & Sales Manager

Customer review rating 3.5/5

Joanna K. Families - Confirmed reviews ALL

Breakfasts was the most horrible. Absolutely basic crossaint, super small, was finished after 5 mins. Bread roll I have seen there once.. for that money and 4 stars hotel is a shame. The most amazing piece of these breakfasts was tiny blond women doing the best omelette in the world. Super nice and always welcoming us with the big smile! Without you there I would die from hunger!

Dear Guest, We thank you for sharing your experience and taking the time to write this review. We are sincerely sorry that breakfast did not meet your expectations. Your comments on product variety and availability are very important to us and will be shared with our team to explore possible improvements. Instead, we are really happy to read your words of appreciation to our colleague who prepares omelets. We will certainly send you your compliments: knowing that your professionalism, your smile and your kindness have made your stay more pleasant will be a great satisfaction for you. We hope to welcome you back in the future and offer you an experience that lives up to your expectations. Kind regards, Veronica Summa Front Office & Sales Manager

Customer review rating 4.0/5

Alison S. Friends - Confirmed reviews ALL

The hotel is quite old but the pool area was fabulous. Restaurant was great food but expensive. Rooms comfortable and spacious. Only issue we had was told taxi to airport was a fixed price of €28 yet the taxi (#36) charged us €50

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our pool area, found your room comfortable and spacious, and appreciated the quality of the food served in our restaurant. We are, however, sorry to learn about the issue you experienced with the taxi fare to the airport. We understand how frustrating this situation must have been. Please note that taxi fares are managed by independent operators, but we take your comments seriously and will review the information provided with our team to help ensure that clearer guidance is given to our guests in the future. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards, Veronica Summa Front Office & Sales Manager

Customer review rating 2.5/5

Martyn J. Couples - Confirmed reviews ALL

We checked in only to be told the restaurant was not avalable due to a function. It was Sunday, so we had to elect to go to the Old Town, a mile away, to eat. Breakfast the next morning was chaotic, it seemed the staff were struggling, nobody was checking us into the breakfast restaurant. We were then approached when we had our food, to be checked in, only to be told loudly with a lot of people around us that we were restricted as we had a restricted breakfast booking..I was very angry as I was not aware of any restriction, and unhappy with the way we were directed on this.It was embarrassing!! I challenged the staff member both about the restriction and the manner in which she spoke to us. I explained that I was unaware, and unhappy with the way she spoke to me. She apologised profusely, and I accepted that. I subsequently checked my booking which simply stated I had booked breakfast for both days without any mention of restriction...I spoke to reception to explain this, was told I had booked a restrcted breakfast which I could not recall any mention, and then shared my emailed confirmation that it simply confirmed breakfast was booked. I was then told that I would have to pay an additional charge, at which time I refused, and asked to see the Food and Beverage Manager who was not available. I then asked to see either the General Manager or Duty Manager and again neither were avalable. The receptionist told me he would try to resolve this and let me know. I heard no more until checkout when I was again told I would need to pay additional cost for breakfast. I again refused and went through everything yet again with the checkout receptionist. She tried to justify the additional cost as " you would have seen this when you booked" I again explained no recollection of this and showed my booking confirmation email... Unfortunately I do not think this was managed at all well..even when I was told there was an appparent system problem which did not specify the type of breakfast booking, which I was told had now been resolved. Not a good expetience Accor!! You may be familiar with the Hilton " make it right program" if you had followed something similar it would have resolved the issue, and save my wife and I leaving your hotel, in a very negative state.

Dear Guest, Thank you for taking the time to share such detailed feedback regarding your recent stay. We are truly sorry to learn that your experience did not meet your expectations and that several aspects of your visit caused frustration and disappointment. First and foremost, please accept our sincere apologies for the inconvenience caused by the restaurant being unavailable on Sunday. We understand that this may have impacted your plans, particularly on a Sunday evening. We are especially concerned to read about your breakfast experience. Regardless of the booking conditions, the situation should have been handled with greater discretion, clarity, and professionalism. We deeply regret the embarrassment and frustration you felt when the matter was discussed publicly, and we appreciate your acknowledgment of the staff member's apology. We also understand your dissatisfaction regarding the communication surrounding your breakfast reservation. It is clear from your comments that there was confusion about the type of breakfast included in your booking, compounded by inconsistent information and a lack of timely managerial support when you sought clarification. This is certainly not the level of service we aim to provide. Your feedback has been shared with the relevant departments and management team for thorough review. We are committed to improving our communication processes and ensuring that concerns raised during a guest's stay are addressed promptly and effectively. While we regret that we were unable to restore your confidence before your departure, we sincerely appreciate you bringing these matters to our attention. Guest feedback is invaluable in helping us identify areas where we must do better. We hope you will accept our apologies and consider giving us another opportunity in the future to provide the high standard of hospitality that our guests rightly expect. Kind regards, Veronica Summa Front Office & Sales Manager

Customer review rating 1.5/5

Glenn B. Solo - Confirmed reviews ALL

Over 3 days, air conditioning never worked and room temperature was in excess of 24-26C evern at night or with the blackout curtains closed. Recommend you do not rent room 610 until the AC is fixed.

Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry to learn about the issues you experienced with the air conditioning during your stay. We understand how important a comfortable room temperature is, especially during the night, and we regret that we did not meet your expectations. Please accept our apologies for the inconvenience caused. We have shared your comments with our maintenance team so that the air conditioning in room 610 can be thoroughly inspected and any necessary repairs carried out as soon as possible. We appreciate your feedback, as it helps us improve our services. We hope to have the opportunity to welcome you again in the future and provide you with a much more comfortable experience. Kind regards, Veronica Summa Front Office & Sales Manager

Customer review rating 5.0/5

Samir C. Friends - Confirmed reviews ALL

I am so happy with the service we received. We got an early check in for all 3 rooms. It was amazing since we were so tired after a long trip. Breakfast was awesome.

Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay and that our team was able to accommodate an early check-in for all three of your rooms. We understand how valuable this can be after a long journey, and we are pleased that it helped make your arrival more comfortable. It is also a pleasure to know that you enjoyed our breakfast and the service provided throughout your stay. Thank you again for your kind words. We look forward to welcoming you back to the Villa Romanazzi Carducci for another memorable stay. Kind regards, Veronica Summa Front Office & Sales Manager

Customer review rating 3.0/5

Matthew H. Solo - Confirmed reviews ALL

Staff valued from helpful to useless No one mentioned Saint Celebration and fireworks. Gym shower needs towels and soap. If I order a cab for 7am, I expect it to be there.

Dear Guest, Thank you for taking the time to share your feedback. We are sorry to learn that several aspects of your stay did not meet your expectations. While we are pleased that you found our rates competitive, we regret that the room size was not entirely satisfactory for your needs. We are also sorry to hear that your experience with our service was inconsistent. Providing attentive and reliable assistance is very important to us, and your comments will be shared with the relevant teams to help us improve. We appreciate your observations regarding the gym shower facilities and will review the availability of amenities in that area. We also regret any inconvenience caused by the taxi arrangement and understand your frustration when transportation is not available at the requested time. Regarding the local celebrations and fireworks, we are sorry if you felt insufficiently informed during your stay. We always strive to assist our guests with local information whenever possible. Thank you again for your valuable feedback. We hope to have the opportunity to provide you with a better experience in the future. Kind regards, Veronica Summa Front Office & Sales Manager

Customer review rating 5.0/5

Terry F. Couples - Confirmed reviews ALL

Our enormous room was classy and beautifully decorated! Service was exceptional!

Dear Guest, Thank you for your wonderful review! We are delighted to hear that you enjoyed your spacious room and appreciated its elegant design and décor. It is especially rewarding to know that you found our service exceptional, as providing outstanding hospitality is our top priority. We truly appreciate your kind words and look forward to welcoming you back for another fabulous stay. Kind regards, Veronica Summa Front Office & Sales Manager

Other web-users rate our hotel

  • 508 reviews 7.5/10 Location
  • 613 reviews 6.7/10 Room
  • 575 reviews 8.4/10 Service
  • 12 reviews 5.9/10 WiFi
  • 327 reviews 7.2/10 Breakfast
  • 262 reviews 9.1/10 Pool
  • 155 reviews 6.9/10 Cleanliness
  • 122 reviews 3.9/10 Value

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