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Mercure Avignon Centre Palais des Papes Hotel 4 stars

Customer review rating 4.4/5 3,394 reviews

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Mercure Avignon Centre Palais des Papes Hotel
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+ 19 Services

Hotel extras

  • Advantage 1

  • 20% reduction on parking in the Palais des Papes public car park, 3 minutes' walk away

  • At the heart of the Festival de Théâtre in Avignon

  • In Place de l'Horloge, opposite Opéra Théâtre d'Avignon

  • At the foot of the Palais des Papes, a 5-min walk from the famous Pont d'Avignon!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (nearby) Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing (nearby)
  • Porter Paying
  • Breakfast Paying
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Babysitting on request
  • Golf course 18 holes (nearby)
  • Kayaking (nearby)
  • Other sports activities
Business services
  • Copy/print service available

Hotel location

Mercure Avignon Centre Palais des Papes Hotel

GPS: rue Molière
1 rue Jean Vilar
(GPS Parking : Parking Palais de
84000 avignon

Tel: +33490809300

Fax: (+33)4/90809301

Check-in from 14h00

Check out up to 12h00

  • By plane

    AVIGNON CAUMONT At 10km / 6.25 miles

  • By plane

    GARONS At 40km / 25 miles

  • By plane

    MARSEILLE At 80km / 50 miles

  • By plane

    NIMES ALÈS CAMARGUE At 55km / 34.18 miles

  • By car

    A7 AVIGNON NORD At 9km / 5.59 miles

  • By car

    A7 AVIGNON SUD At 10km / 6.21 miles

  • By car

    A9 AVIGNON REMOULIN At 20km / 12.43 miles

  • By car

    AVIGNON SUD At 10km / 6.25 miles

  • By train

    AVIGNON CENTRE At 0.9km / 0.56 miles

  • By train

    AVIGNON TGV At 5.5km / 3.42 miles

GPS :43.949783, 4.806551

Our accommodation(s)

Depending on your preferences, choose from our different room categories: Standard Rooms with double bed or twin beds, Superior Rooms for more comfort and space or Family Rooms for 3 or 4 people.

Our guest reviews for
Mercure Avignon Centre Palais des Papes Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

3,394 reviews

TripAdvisor Rating 4.0/5

1,091 reviews

Perfect location for a short stay in central Avignon

Customer review rating 4.5/5

Simon Families - 08/09/2021 Confirmed reviews ALL

We were very satisfied with the hotel. Stéphanie and the team were very welcoming and thoughtful, going the extra mile to ensure that our stay was as easy as comfortable as possible. The location and breakfast were both excellent and we recommend the hotel without hesitation. Thank you.

Great Location

Customer review rating 3.0/5

Tim Families - 03/09/2021 Confirmed reviews ALL

The room was very nice and the hotel is in a great location. But, currently neither the bar or restaurant are open.

Excellent location

Customer review rating 4.5/5

S. C. Families - 01/09/2021 Confirmed reviews ALL

The experience was perfect. Reception service was impeccable.

Nice location

Customer review rating 4.5/5

Dan P. Couples - 01/09/2021 Confirmed reviews ALL

Very good location - close to the palace (we saw the palace from our window), in the center of the old town; clean room; new furnitures; nice toiletries; good services; friendly front desk staff

Nice location

TripAdvisor rating 5.0/5

DanBucharest2012 01/09/2021 TripAdvisor review

Nice location (we saw the palace from our window), in the center of the old town; clean room, new furniture, nice toiletries; friendly staff; some minor problems with parking access with laggages; good sanitary conditions;

very well located

Customer review rating 4.0/5

Rudy Couples - 29/08/2021 Confirmed reviews ALL

the hotel is very close to the city centre , such as palace des papaes

Terrific Location

Customer review rating 4.5/5

Jasmine M. Couples - 25/08/2021 Confirmed reviews ALL

Apart from the rooms being extremely small this hotel meets all your needs for exploring Avignon

Good stay

Customer review rating 4.0/5

Alice Business - 18/08/2021 Confirmed reviews ALL

It was a bit complicated to find the parking , the instructions we received over the phone was unclear and conflicting with each other. Apart from that the room and staff were excellent!

Well located

Customer review rating 3.0/5

Susan S. Couples - 14/08/2021 Confirmed reviews ALL

The hotel is in a good position for local attractions. The room was clean enough but could do with some attention. There was empty shower gel container in bathroom and i was told to go down to reception and get some. The pillow was tiny and only one each so not comfortable. Noisy in corridor at 2 am from guests. Check in and out was fine. Yoann was very good in particular.

Well located

Customer review rating 4.5/5

F. Couples - 11/08/2021 Confirmed reviews ALL

Very good stay pity the whether didn’t help. Maybe another time .


Customer review rating 4.0/5

Paulo S. Families - 10/08/2021 Confirmed reviews ALL

no soap in one of the rooms the design of the rooms are not that great but very nice location (top)

Best location and staff

Customer review rating 5.0/5

Iraj Couples - 09/08/2021 Confirmed reviews ALL

Last week we stayed 5 nights in this hotel. It's the best hotel in Avignon. Staff were incredibly kind and helpful in particular Stephanie who suggested wonderful restaurants. Thanks!

Pmo July 2021

TripAdvisor rating 3.0/5

PMO1622 20/07/2021 TripAdvisor review

I arrived during the festival, the parking entry was difficult to find. The way out sent me directly to Mercure Hotel through stairs and long way carrying luggage. The Mercure reached wasn't the right, so I had to walk again through stairs and in the street with all luggages and without assistance. When I finally arrived in the right hôtel, was no restaurant, only breakfast as the restaurant is located in the other Mercure hôtel. I was then a bit disappointed. Lack of information provided during booking, lack of assistance for the transfert between the two hôtel. Room basic , with some bad smells time to time.

No value for money

Customer review rating 1.5/5

Anonymous Families - 12/07/2021 Confirmed reviews ALL

Rooms small and old more like a 2. Star hotel . Service bad and staff unpleasant.

Great location, friendly staff.

Customer review rating 4.5/5

Annabel C. Couples - 27/10/2020 Confirmed reviews ALL

The hotel is perfectly located and was ideal for visiting our daughter in Avignon. Room 502 has a lovely view over the Place de l’horloge and even though I was a little worried about noise, being right next to the lift, it was fine. The bed was very comfortable and we really appreciated the free Evian in the mini fridge. Due to COVID we had to ask for coffee for our room but once we realised that, it was fine. Great accessible bathroom and shower with excellent water pressure. Room 502 needs a little bit of redecorating and the light above the sofa didn’t work but we only stayed 3 nights so it was fine. Breakfast was excellent, lots of choice and lovely fresh ingredients with very good coffee. Overall we were very happy and would definitely stay again, thank you.

my stay on friday 2nd october

TripAdvisor rating 3.0/5

Lughaidh30 13/10/2020 TripAdvisor review

I have stayed in many of the groups hotels and I found the reception welcome and room excellent. However , my experience at breakfast was the worst I have ever experienced , particularly with the covid 19 pandemic. There wasn't one table that had been cleaned and I eventually had to sit at a table which was dirty and use a small corner of it. There was one youing man on duty and he was busy trying to fix the juice dispenser which was jammed and also trying to replace empty trays with food. . He was not to blame as he was unable to do much more. However , in my opinion , there should have been someone to help him .If a health inspector have visited, he would have been shocked . Not the standard I have come to expect in the Accor Group

Good location, very clean, excellent reception staff.

Customer review rating 5.0/5

Eddie H. Solo - 25/09/2020 Confirmed reviews ALL

A very enjoyable week in Avignon. I found the hotel perfectly fit my requirements.

Dear EDDIE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Avignon Centre Palais des Papes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, L'Equipe du Mercure Palais des Papes**** h1… 04 90 80 93 02

2 nights in Avignon

TripAdvisor rating 3.0/5

suzannecG5826PR Family - 24/08/2019 TripAdvisor review

The room tariff was reasonable but I expected more from the Mercure brand. The hotel needs an upgrade in some areas such as the flooring. Breakfast was reasonably good and the twin room had sufficient space and was quiet.

Dear, We thank you for taking the time to leave a comment regarding your stay at the Mercure Palais des Papes. We are sorry to hear that some aspects did not meet your expectations this is why we apologize. We are however glad to hear that you found our hotel reasonably priced and that you enjoyed the room and the breakfast. Your feedback is very important to us and rest assured that everything you mentioned is being looked at. Again we thank you for your comment and we hope to have the opportunity to give you a fully satisfactory experience next time. Nicolas Premier Responsable Hébergement Mercure Avignon Centre Palais des Papes

A Beautiful City

TripAdvisor rating 5.0/5

Ian F Couples - 30/06/2019 TripAdvisor review

An excellent hotel, right in the centre of Avignon. Parking handy. A good route centre. The Papal Palace was disappointing as it was over run with tour parties, but the city and famous bridge was excellent.

Best place to stay in Avignon

TripAdvisor rating 5.0/5

sparkyy Couples - 29/06/2019 TripAdvisor review

The hotel was outstanding. The breakfast was a bit expensive so we ate out during our stay. We had a great room overlooking the opera center and palace of the popes. Our room was very spacious and loved the comfortable bed.

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