Mercure Avignon Centre Palais des Papes Hotel 4 stars

the hotel is very close to the city centre , such as palace des papaes

Apart from the rooms being extremely small this hotel meets all your needs for exploring Avignon

It was a bit complicated to find the parking , the instructions we received over the phone was unclear and conflicting with each other. Apart from that the room and staff were excellent!

The hotel is in a good position for local attractions. The room was clean enough but could do with some attention. There was empty shower gel container in bathroom and i was told to go down to reception and get some. The pillow was tiny and only one each so not comfortable. Noisy in corridor at 2 am from guests. Check in and out was fine. Yoann was very good in particular.

Very good stay pity the whether didn’t help. Maybe another time .

no soap in one of the rooms the design of the rooms are not that great but very nice location (top)

Last week we stayed 5 nights in this hotel. It's the best hotel in Avignon. Staff were incredibly kind and helpful in particular Stephanie who suggested wonderful restaurants. Thanks!

I arrived during the festival, the parking entry was difficult to find. The way out sent me directly to Mercure Hotel through stairs and long way carrying luggage. The Mercure reached wasn't the right, so I had to walk again through stairs and in the street with all luggages and without assistance. When I finally arrived in the right hôtel, was no restaurant, only breakfast as the restaurant is located in the other Mercure hôtel. I was then a bit disappointed. Lack of information provided during booking, lack of assistance for the transfert between the two hôtel. Room basic , with some bad smells time to time.

Rooms small and old more like a 2. Star hotel . Service bad and staff unpleasant.

The hotel is perfectly located and was ideal for visiting our daughter in Avignon. Room 502 has a lovely view over the Place de l’horloge and even though I was a little worried about noise, being right next to the lift, it was fine. The bed was very comfortable and we really appreciated the free Evian in the mini fridge. Due to COVID we had to ask for coffee for our room but once we realised that, it was fine. Great accessible bathroom and shower with excellent water pressure. Room 502 needs a little bit of redecorating and the light above the sofa didn’t work but we only stayed 3 nights so it was fine. Breakfast was excellent, lots of choice and lovely fresh ingredients with very good coffee. Overall we were very happy and would definitely stay again, thank you.

I have stayed in many of the groups hotels and I found the reception welcome and room excellent. However , my experience at breakfast was the worst I have ever experienced , particularly with the covid 19 pandemic. There wasn't one table that had been cleaned and I eventually had to sit at a table which was dirty and use a small corner of it. There was one youing man on duty and he was busy trying to fix the juice dispenser which was jammed and also trying to replace empty trays with food. . He was not to blame as he was unable to do much more. However , in my opinion , there should have been someone to help him .If a health inspector have visited, he would have been shocked . Not the standard I have come to expect in the Accor Group

A very enjoyable week in Avignon. I found the hotel perfectly fit my requirements.

The room tariff was reasonable but I expected more from the Mercure brand. The hotel needs an upgrade in some areas such as the flooring. Breakfast was reasonably good and the twin room had sufficient space and was quiet.

An excellent hotel, right in the centre of Avignon. Parking handy. A good route centre. The Papal Palace was disappointing as it was over run with tour parties, but the city and famous bridge was excellent.

The hotel was outstanding. The breakfast was a bit expensive so we ate out during our stay. We had a great room overlooking the opera center and palace of the popes. Our room was very spacious and loved the comfortable bed.