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Mercure Paris Opéra Garnier Hotel & Spa 4 estrelas

Classificação clientes Avis 4.4/5 6.683 comentários

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+ 17 Serviços

Extras do hotel

  • Hotel no centro de Paris, a poucos passos da Opéra Garnier

  • Spa Hysope® Ópera de Paris: sauna turca, cabines de massagem, sala de fitness...

  • Serviço de refeições no quarto das 7h às 22h. (lanches, pote do Anne-Sophie Daily Pic)

  • Escritórios disponíveis para um dia completo ou meio dia

  • A 4 minutos a pé do estacionamento de parceiro

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in a partir das 14h00

Check out até as 12h00

Serviços pagos

Serviços e informações práticas
  • Check-in on-line
  • Wi-Fi/Acesso à internet
  • Estacionamento público em área externa (perto de) Serviços pagos
  • Acessibilidade para pessoas com mobilidade reduzida
  • Animais de estimação permitidos
  • Hotel 100% não-fumante
  • Climatizado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Lavanderia
Alimentação
  • Café da manhã Serviços pagos
  • 1 Bar(es)
  • Serviço de quarto
Lazer e atividades
  • SPA termal
  • Academia
  • Bem-estar
Serviços de negócios
  • Serviço de cópia/impressão disponível Serviços pagos

Localização do hotel

Mercure Paris Opéra Garnier Hotel & Spa

4 rue de l 'Isly
75008 paris
frança

Tel: +33143873055

Fax: (+33)1/43873222

Check-in a partir das 14h00

Check out até as 12h00

  • GARE ST LAZARE :  20-21-26-28-29 ST LAZARE

  • PONT DE SEVRES :  3-9 HAVRE CAUMARTIN

  • ST LAZARE :  3-12-13-14 ST LAZARE

  • GARE DU NORD :  E HAUSSMANN ST LAZARE

  • MARNE-LA-VALLEE :  A AUBER

  • De avião

    PARIS ORLY A 30 km / 18,64 milhas

  • De avião

    PARIS ROISSY CDG A 35 km / 21,75 milhas

  • De carro

    PORTE D'ITALIE A 11 km / 6,88 milhas

  • De carro

    PORTE DE BAGNOLET A 10 km / 6,25 milhas

  • De carro

    PORTE DE LA CHAPELLE A 3 km / 1,88 milhas

  • De trem

    PARIS ST LAZARE A 0,2 km / 0,13 milhas

GPS:48.874806, 2.326376

Nossas acomodações

O hotel Mercure Opéra Garnier oferece quartos totalmente renovados que são confortáveis e funcionais. Para um conforto ainda maior, reserve um Quarto Privilege com vista da rua, ou vista do jardim se desejar aproveitar um ambiente verde.

Nossos restaurantes e bares

Foto não contratual

BAR

O bar, em torno de um balcão central, em volta de uma árvore poética e arquitetônica, é o local ideal para encontros, trocas e compartilhamentos de uma seleção dos ótimos vinhos Mercury. Agradável terraço coberto com parede verde

Foto não contratual

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  • Terça-feira Fechado
  • Quarta-feira Fechado
  • Quinta-feira Fechado
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  • Domingo Fechado

Avaliações dos nossos hóspedes para
Mercure Paris Opéra Garnier Hotel & Spa

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.4/5

6.683 comentários

Classificação no TripAdvisor 4.0/5

1.485 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

another wonderful stay in Peris

Classificação TripAdvisor 5.0/5

Carlos L Business - 25/01/2020 Avaliação certificada TripAdvisor

This Hotel with the years has evolved to be better and better. The service, cleanness, comfort as well as the location is excellent. this together with the kindness treatment received from all the staff helps to make your stay really wonderful. We plan to come back to this Hotel in our next planned trip to beautiful Paris.

Dear Carlos L, First of all, we would like to thank you for sharing your positive and kind message with us. We were delighted to see that you enjoyed your stay with us, from beginning to end. And we were very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. Thank you again for choosing our hotel and we look forward to welcome you back soon. Regards, Mercure Paris Opera Garnier hotel & Spa team

Fabulous stay!

Classificação TripAdvisor 5.0/5

gilpnt Couples - 13/01/2020 Avaliação certificada TripAdvisor

Despite having gone through some terrible personal problems, such as the loss of documents, I spent a wonderful time at Mercure Paris Opéra Garnier Hôtel & Spa. The staff was so attentive, and helped me in every way they deemed possible.

Hello, First of all, we would like to thank you for sharing your positive and kind message with us. We are glad to learn that you enjoyed your stay. We would like to thank you for your kind words regarding our staff. It was a pleasure for them to learn they were able to brighten your stay. Thank you again for choosing our hotel and we look forward to welcome you back soon. Sincerely, Julien GIROST Assistant Front Office Manager

Great location!

Classificação TripAdvisor 4.0/5

AzurahY Couples - 29/12/2019 Avaliação certificada TripAdvisor

The hotel is very conveniently located. It is within walking distance to all the big malls and also the train stations. We even walked to Champ Elysee and Sacre-Cour from the hotel! The room is decent...it is of an average size of a hotel in Europe. Just big enough for 2 people with 2 big luggages.

Hello, We appreciate you taking the time to share your feedback of your recent experience with us. We were very happy to read that your stay was enhanced by our location, this is a great encouragement for all of us and we would like to thank you for your kind support. Indeed, our location is very central and due to our XIX th century building, we have many restrictions when it comes to adapting our rooms, but we assure you that all of them are within the standards of Mercure. We would like to thank you once again and hope to have the pleasure of welcoming you back soon. Sincerely, Julien GIROST Assistant Front Office Manager

Sejour meiveilleux ! Wonderful stay !

Classificação TripAdvisor 5.0/5

hiro0117 Couples - 29/11/2019 Avaliação certificada TripAdvisor

We have stayed at Mercure Opera Garnier almost every year since 2010. We became so close to the helpful staff. I have liked more Paris and France also. American breakfast buffet is always satisfying (pain au chocolate and croissant are very nice!). Thanks to the friendly staff. Wonderful hospitality.

Hello, First of all, we would like to thank you for sharing your positive and kind message with us. With guest satisfaction as our primary objective, we were glad to know that you had a great stay in our hotel as you enjoyed our localisation, our rooms and our full american buffet breakfast. We would like to thank you for your kind words regarding our staff. It was a pleasure for them to learn they were able to brighten your stay. Once again, thank you for your positive feedback and we hope to have the pleasure of welcoming you back in a near future. Best regards, Mercure Paris Opéra Garnier Team

Tiny rooms and poor wifi

Classificação TripAdvisor 2.0/5

jsaid09 Business - 05/11/2019 Avaliação certificada TripAdvisor

The hotel was lovely, but the rooms were extremely small. I was really disappointed with the wifi. I could not even send 1 email due to the wifi speed. The gym was very minimalistic but the hotel was classy.

Dear Jsaid09, We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We noted your comment regarding the size of your room and bathroom. Indeed, Paris, like many European capitals, are ancient cities with an old architecture often dating from the XIX Century. However, our hotel offers several types of rooms with a larger surface especially in our privileges rooms and our privilege suites. We are deeply sorry to see that the free wifi connection of our hotel did not live up to your expectations. We wish to thank you again for your feedback and hope to have the opportunity to better serve you in the near future. Best regards, Mercure Opera Garnier hotel & Spa team

Dissatisfaction guaranteed

Classificação TripAdvisor 2.0/5

Andrew M Business - 02/11/2019 Avaliação certificada TripAdvisor

Seldom do I write a review (on anything), yet my recent experience at this hotel has prompted me to do so. In a nutshell, this was the single most dissatisfying and unpleasant experience that I have ever had with an Accor-group hotel. Where to start... 1. Reception on arrival - bored, and made me feel like I was something of a burden to have to deal with, as opposed to a customer who was paying 200€ to stay for one night; 2. WiFi - Would not work in the room I was in, and after mentioning this to the Reception team I was told that it could only be fixed in the morning, but that I was welcome to sit at the bar and use the WiFi there (how gracious); 3. The Bar - As a Silver member of Accor, I was presented with a coupon for a welcome drink that I happily used. What they don't tell you though, is that if you ask for a spiced tomato juice, is that you have to actually prepare the entire thing yourself. As well as this, not once was I asked if I would like to buy another drink during the 1.5 hours that I was at the bar, and all other patrons were given what appeared to be complimentary bar snacks - except me..? 4. Check out - I could not have envisaged that checking out of a hotel could be such an upsetting experience. I presented my key, and received a simple 'Merci' and that was it. I wasn't expecting a formal salute as I left, but something a bit more customer-focused would have been appreciated, especially as I was the only one leaving at that time. The only benefit that I gained from my one night staying at this hotel was that it was very convenient to get to the train station in the morning. Would I stay here again - you couldn't pay me to stay here again.

Dear Andrew M, We would like to thank you for taking the time to share your experience on your recent stay at Mercure Opera Garnier Hotel & Spa. We are sincerely sorry to hear that you have been disappointed by your stay and it did not meet your expectations. We took note of each idem you pointed out to us and will try our best to prevent them from happening again as all departments have been notified about your comments. We would like to thank you for your review and still hope we will have the chance to welcome you back soon. Best regards, Mercure Paris Opéra Garnier hôtel & Spa team

very special place to enjoy Paris

Classificação TripAdvisor 4.0/5

Carlos L Business - 26/09/2019 Avaliação certificada TripAdvisor

As per every time we visit the wonderful city of Paris for the last 3 years or so, we have chosen to stay at this magnificent Boutique Hotel located in the Opera Neighborhood. We very much enjoyed the location of this Hotel but also the impeccable service we receive as well as the very clean rooms & comfortable infrastructure. We are already looking forward for our next stay at this Hotel that we certainly recommend.

Compact but comfortable

Classificação TripAdvisor 5.0/5

Bellevue03 Couples - 19/09/2019 Avaliação certificada TripAdvisor

Typical small sized rooms for Paris, but nicely designed and comfortable. Staff were helpful and pleasant. Location is perfect for the Opera house area and great shopping at Galleries Laffayette. Hotel common rooms were nice and inviting. Only negative - pillows need replacing.

Great hotel in centre of Paris

Classificação TripAdvisor 4.0/5

JaneMA A Friends getaway - 18/08/2019 Avaliação certificada TripAdvisor

Great location. Very nice room (Privilege) which was quite small but this was not a problem as it had a super balcony with table and chairs, overlooking St Lazare (the room had excellent sound proofing!). The breakfast was very good, with lots of choice. All the staff were very professional and helpful. Recommend booking a Privilege room.

Convenient Stay

Classificação TripAdvisor 5.0/5

U H Solo travel - 14/08/2019 Avaliação certificada TripAdvisor

Welcoming and pleasant staff, attentive to requests. Hotel conveniently located in a vibrant area close to the Opera, Galeries Lafayette, and other major stores. The Roissybus stop is in front of the Opera, operating direct trips to and from CDG Airport. The hotel is newly refurbished and the room was comfortable for a nights' stay. Breakfast is always a pleasant experience at Mercure hotels

3 nights in Paris

Classificação TripAdvisor 4.0/5

johanaidiltan Family - 25/06/2019 Avaliação certificada TripAdvisor

We arrived late at the hotel around 10-11pm and were quite tired. Thankfully, the reception staff Abdoulaye was very warm, accommodating and helped us to check into our room smoothly. It was quite a relief and I must commend him for his excellent service, beyond what I've experienced in other Accor hotels. The hotel itself is 1 5-10min walk from Galerie Lafayette, Printemps and also the direct bus shuttle from CDG airport which costs 12 Euro. Our Classic room with twin bed is 13m2 and to be honest, is quite tight for 2 people. However, everything was new and very clean in the room which we loved. Overall, I will choose to come back to this hotel during my next trip to Paris but will most likely book the Privilege Room or Suite which is bigger.

Warm Hospitality

Classificação TripAdvisor 5.0/5

GenevieveDardanne Business - 01/04/2019 Avaliação certificada TripAdvisor

The Team very hospitable and helpful, be it at Reception or at Breakfast time. Breakfast ; nice selection and good choice of food. Great Location, easy access and good shopping and restaurants in the vicinity. Room small, not very spacious, bathroom minimalist, amenities in room too basic. As a frequent user , very often disappointed with the room comfort.

Dear GenevieveDardanne, Greetings from Mercure Paris Opera Garnier! Thank you very much for taking the time to give us your feedback on your recent stay in our hotel. We were very happy to read that you enjoyed the help of our team, our location as well as our breakfast. However, we would like to apologize if you felt disappointed with our room. During a next stay, we invite you to reserve a Privilege room, more spacious, endowed with a bedding upscale Mercure, and of various services like an iPhone / iPad dock station, a Nespresso machine, a free minibar as well, cosmetics, a bathrobe and slippers. We want to thank you again for your message and hope to have the pleasure of welcoming you back soon. Kind regards, Florie-Anne Galy Guest Experience Manager

Great design, good location, decent service

Classificação TripAdvisor 4.0/5

bergas2018 Couples - 27/02/2019 Avaliação certificada TripAdvisor

As always, 90% great but not 100% sharp. The beautiful lobby and room design makes the hotel one of my favourites in the center of Paris, its location also helping. Comfortable beds, good breakfast buffer. Unfortunately, always some small issues here. This time: the pre-booked bottle of champagne was never delivered, the 2nd one ordered via the reception also failed to arrive with ultimately a hot one being delivered. Also, the laundry bag was returned un-serviced b/c of street strikes. The hotel manager did a good job of apologizing for both, at least. But will for sure come back. Our Suite Privilege was excellent.

As good as usually

Classificação TripAdvisor 4.0/5

Carlos L Business - 24/01/2019 Avaliação certificada TripAdvisor

This is a new stay in our favorite Hotel in Paris. Everything was very good as usually is.The staff people is very kind and helpful in everything you may need to make your stay enjoyable. We spent five days and all was as god as expected. We will hopefully return to this Hotel for our next planned trips to Paris.

Dear Carlos L., Greetings from Mercure Opera Garnier! We would like to thank you for taking the time to tell us about your recent stay. We are very happy to read that your experience was enhanced by the helpful service of our staff and that you had a pleasant stay in our hotel. Your kind comments have been shared with our team and we all would like to thank you for your support. Thank you once again, and we hope to have the pleasure of hosting you in the near future. Kind regards, Florie-Anne Galy Guest Experience & Quality Manager

Great location: small room but in good condition

Classificação TripAdvisor 4.0/5

Jiro T Business - 27/11/2018 Avaliação certificada TripAdvisor

Location is no.1 as it's somehow calm despite being right in the centre of Paris where everything is happening!Check-in was easy, very polite staff, not too much attention, not too little...just perfect for a business trip. The room is small but having said that, was enough for myself and most importantly, it was clean and in good condition.

Dear Guest, We are delighted to read that you enjoyed the location of the hotel near the railway station Saint Lazare and department stores (Galeries Lafayette and Printemps). It is always a pleasure to receive positive feedback. We will share your comments with our team. Indeed our location is very central and due to our XIX th century building, we have many restrictions when it comes to adapting our rooms, but we assure you that all of them are within the standards of Mercure. All of our team remain at your disposal for a next reservation in our beautiful city. Have a lovely day. Kind regards, Emilie - Assistant Front Office Manager

Very Good Stay

Classificação TripAdvisor 4.0/5

Carlos L Business - 14/09/2018 Avaliação certificada TripAdvisor

I am staying at this Hotel for the last 4 years or so. With its up and downs I am trying to be loyal to it because the area of its location is excellent for me as well as for anybody that want to be very well located in Paris. At one step from the Gare St. Lazare and also to the Commercial area at the Opera Neighborhood, everything makes it as a great choice to know and enjoy Paris in the best possible way.The Hotel was renew and after it is keeping a very good standard. The service is being improved from stay to stay and I can not have any complaint on it. They were very kind to provide me with a nice room and were very gentle at any time I requested some kind of service. I very much enjoyed this stay in Paris, as usually did, however, the hotel contributed this time to make my stay more pleasant. One small thing that needs to be improved....the wake up call.....I requested it for my first night in Paris and they forgot to do it.....This should not happen at all. Other than that, everything was better than even expected.

Dear Carlos L, thank you for your four star review. We really do appreciate our guests taking the time to leave us feedback, and we are delighted that you enjoyed your stay with us and that everything surpassed your expectations. We are delighted to read that you enjoyed the location of the hotel, the quality of the room, as much as the service and that all of them contibuted to make your stay more pleasant. We really do aim to deliver the very best of experiences to all of our guests, and I am delighted that you speak so highly of all aspects of your Mercure experience. Looking forward to welcome you on your next stay in Paris best regards Frank du CHAPELET General Manager

快適な滞在

Classificação TripAdvisor 4.0/5

takeok95 Solo travel - 19/08/2018 Avaliação certificada TripAdvisor

昨年に続いてでしたが、快適な滞在ができました。去年より広い部屋でした。ただ、ミネラルウォーターが初日だけのサービスだったのは気になりました。また、アコーホテルにはエレベーターから遠い部屋を希望と登録していますが、エレベーターの真ん前の部屋でした。昨年利用時のアンケート登録では I invite you, for your next stay, to book a Privilege Room, more spacious, endowed with bedding upscale Mercure and of various services like an iPhone / iPad dock station, a Nespresso machine, a free minibar as well, cosmetics, a bathrobe and slippers.と返答がありましたが、特段何もありませんでした。初めてランドリーサービスを利用しましたが、仕上がりには大満足です。シャルルドゴール空港からロワシーバスで利用できるので、パリに行くときには利用すると思います。

great hotel in paris

Classificação TripAdvisor 5.0/5

26162mike Couples - 02/06/2018 Avaliação certificada TripAdvisor

great hotel good breakfast excellent location next to gare st lazarre, quiet site, good restaurants and bars nearby close to main shopping area,easy access by RER from gare de nord 1 stop only,definately would reccomend this hotel

Dear Mike, Thank you for your review regarding your stay at Mercure Paris Opéra Garnier. We are glad that you enjoyed our prime location and breakfast. We look forward to welcome you again soon Best regards, Guillaume BATA Deputy Manager

Convenience is no. 1

Classificação TripAdvisor 4.0/5

celine k Business - 01/06/2018 Avaliação certificada TripAdvisor

Metro and direct public bus to must go tourist destinations such as Musee and weekend market etc are within walking distance. Restuarant for tourists with various budget are available like fast food, pastries, seafood, steak house etc.

Dear Celine K, Thank you for taking time to relate us your stay at Mercure Paris Opera Garnier. We are delighted that you enjoyed our prime location, staff and facilities. Indeed we do not have restaurant, but our front desk team will be pleased to share their best adresses with you. Best regards, Guillaume BATA Deputy Manager

DISSAPPOINTED FROM THE STANDARD.

Classificação TripAdvisor 2.0/5

Raphael B Couples - 29/05/2018 Avaliação certificada TripAdvisor

First to safety issue: The shower is the bath tub, but there is no safety bar to step in and out of the tub. In day one and two the room was not fixed by the time we returned.Specifically on day two when we returned after to 2 PM I went to complain and was told that it will be fixed in 10-15 minutes. There was kettle in the room but caps provided were inadequate paper caps. In the bath room plastic caps were provided. I understand that they are preferable to the glass but they could have been solid plastic. This is not the standard that I experienced in the past while staying in four star Accor chain hotels in the past.

Dear Raphael B, Thank you for sharing your experience regarding your recent stay among us. We are sorry that it did not meet with all your expectations. Your remarks have all been shared with the concerned departments in order to take correctives actions. We hope to have the chance to welcome you again anyway. Best regards, Guillaume BATA Deputy Manager

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