Sofitel Paris le Faubourg 5 estrelas

We can't say enough about the Sofitel! Location was awesome; high end shopping was right around the corner. The entire staff - bellman, front desk, all at the restaurant and bar, room service and especially the concierge were awesome. No ask was too big, service was prompt and excellent. Would absolutely stay here again. Lastly, if you are at all worried about feeling safe, the Sofitel is located on the same block as the US Embassy. Armed police (talking serious guns) guard gates blocking both ends of the street 24 hrs/day.

Have read that Paris can sometimes be a bit intimidating for tourist, therefore choosing a hotel with safety in mind and in a good location is our priority when visiting. After an intensive search of the area that we preferred, we have narrowed down to Sofitel, La Faubourg for our stay from 4th Feb to 8th Feb 2022. This decision has proven to be absolutely spot on! Especially for people who like shopping and food. The renown chocolatier, Roger Patrick, is just 3 mins walk away. Btw, we have bought from 4 famous chocolatier in Paris, my favorite chocolate is from Roger Patrick and a la mere de famille the oldest chocolate shop in Paris. We have chosen the junior suite and it was gorgeous. The room was very beautifully done up. The size was just right for the 2 of us. Like it that the toilet and shower is separated. They provided free Evian water for guests. The room rate doesn't include breakfast. As we have a very tight schedule, we didn't opt for breakfast but friends who were staying during the same period of time said breakfast was good. With the tight security due to the Embassy next door to the Hotel, we always phone the concierge to book a cab minimum 10mins to half hour before going anywhere by taxi. One has to pay more for booking a cab in advance, but this will ensure that we always get to our destination on time. The staff were all very polite and helpful. Would like to thank the check-in staff, the lady and also the gentleman at the concierge for their helpful information, the 2 men (one Chinese and the other French? Both excellent!), the cleaning ladies (did a very good job), the bell person. All of you: "A big Thank You from us!" This time we didn't have time to dine in the hotel. Will make it a point to have breakfast and dinner at the hotel on our next visit for sure. The only small complaint was a faulty shampoo dispenser which they didn't fix even after complaining. They only replaced with a piece of small hard soap to wash hair?!! Anyway overall, it was still a happy stay!

Poor level of service overall. We booked a twin room and had to visit reception 5 times during the day and even after our dinner to resolve the issue and finally be offered a twin room. Not what you expect when paying £600 per night. Our first impression was immediately negative and overall stay wasn’t great.

Best experience ever! I’m super happy I choose this hotel . The location is amazing. Everything is within walking distance. Service was above and beyond! The staff are super friendly and accommodating ( Especially Jessica who welcomed us every morning with a huge smile) Breakfast buffet is fantastic and the food we ordered one night from the room service was simply delicious. I would highly recommend this hotel to anyone who is looking for a luxury stay with affordable prices. Room was small like most hotel rooms in Paris - make sure to pack light :)

I stayed at the Sofitel during the Thanksgiving break and it was magical. The location, room, amenities, breakfast and the staff’s attention to detail was incredible and exceeded my expectations. If you are unsure of where to stay you will not go wrong with this hotel.