墨尔本柯林斯索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 8,727 评论

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25 Collins Street, 3000 墨尔本, 澳大利亚

描述

酒店其他优惠

  • 酒店已通过"安心悦界"认证，您还可以免费使用 AXA 远程会诊服务，请放心预订。

  • 这是墨尔本最高的地方之一，可以欣赏雅拉河和菲利普港湾的美景。

  • 俱乐部休闲区位置较高，配备壁炉，提供精致美食和葡萄酒，可俯瞰国库花园的美景。

  • No35 餐厅位于距离街道地面上方 150 米处，为您供应精致的餐饮体验

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

我们的客房

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酒店位置

墨尔本柯林斯索菲特酒店

25 Collins Street
3000 墨尔本
澳大利亚

GPS:-37.813504, 144.973355

电话
传真 +61 3 9650 4261

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.7/5  8,727 评论

TripAdvisor 评级  4.5/5  6,423 评论

卓越奖 2024

Great hotel well located close to all shops, tram services and great views of the city

Tripadvisor 评级 5.0/5

Alan P Couples - 经 TripAdvisor 认证的评论

Stayed for four nights at the Sofitel On Collins room was very nice large bathroom okay? We had breakfast included which was excellent. We went to the buffet most days. We also had access to the club lounge located on level 35 with great views of Melbourne city Centre MCG and tennis arena in the evening for canapés and drinks which was really nice especially Eleanor who made us very welcome and was very chatty. The food and the drinks were very nice with a great variety. The hotel itself as well located very clean and all staff were excellent

Thank you for leaving such a fantastic review! I am particularly pleased to read that you highlighted Eleanor for her efforts. She will be really pleased to have received the recognition. I hope to see you again here at the Sofitel Melbourne On Collins.

Disappointing Stay

Tripadvisor 评级 3.0/5

Janice P 经 TripAdvisor 认证的评论

I have stayed many times at the Sofitel Melbourne and this was my second stay as a platinum member. Both this stay and my last stay we received a room in the exact same location. Possibly the worst room in the hotel. Second room in from the corner looking into the Macquarie building. I have never once received an upgrade when I ask and are always told they are fully booked, pretty unlucky I guess. We have stayed at the Sofitel Brisbane and Sofitel Darling harbour this year for the first time so now are able to compare the hotels. Brisbane was quite good but Sydney is outstanding. Amazing champagne check in at the club lounge and beautiful upgrade to a suite. The food quality and variety was also outstanding and 5 star quality. Melbourne afternoon tea only offer a small tray of cakes and 2 slices of French stick each, no other savoury options or fruit. The hot Canapes were quite good Saturday night but Sunday night they were very disappointing. On a positive note the staff in the club lounge were excellent and the drink selection was very good. The pillows also very nice but we both found the bed was hard. Probably won’t be staying here again as there are better hotels around like the two Pullmans.

Thank you for your review. We are really sorry to hear that your stay fell short of expectations and would like to assure you this is not up to our usual standards at all. We take constructive feedback seriously and will address the issues you have raised. On behalf of Sofitel Melbourne On Collins, we thank you for your business and we hope we will have the opportunity to welcome you back again for a stay that meets your expectations for all the right reasons.

Perfect from the moment of booking.

Tripadvisor 评级 5.0/5

Sarah J 经 TripAdvisor 认证的评论

Incredible hotel. Absolutely loved our stay. I mentioned when booking over the phone that it was our anniversary, we received a beautiful bottle of bubbles and chocolates and a hand written card. The room its self was spacious, clean and luxurious. All of the staff and extra touches were perfect. The views were great- we watched a magnificent sunset. We would absolutely stay here again for another special occasion.

Thank you for your lovely comments and for choosing to celebrate your Anniversary with us at the Sofitel Melbourne on Collins. It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone. We thank you for your support of our hotel and look forward to welcoming you back in the near future.

Perfect location Perfect hotel

Tripadvisor 评级 5.0/5

RichMuffin 家庭住宿 - 经 TripAdvisor 认证的评论

I am sorry i forgot the manager name who upgrade me to Prestige suits. I am diamond member and they never fail once to upgrade me a big suits with bottle of champagne. Who stay in suits has access to Club Sofitel where we can have hightea 3 - 5 pm and 6-8 pm for cocktail time. Very nice view with good food. They are kids friendly and can order kids meal too. Location is perfect. Tram is just infront of the hotel. We had a dinner at No 35 Restaurent. Food are good but staffs are not so friendly.

Thank you for taking the time to write such a lovely review of your recent stay. I was very happy to read that you enjoyed the complimentary upgrade to our fabulous suite and the view that came with it. We are blessed with all rooms having fabulous views of Melbourne. We pride ourselves on providing genuine service and those little extra touches that make a stay memorable We thank you for your support of our hotel and look forward to welcoming you back in the near future.

Best luxury staycation in Melbourne

Tripadvisor 评级 5.0/5

Mish K 经 TripAdvisor 认证的评论

What a spoil! Just spent our anniversary at the beautiful Sofitel on Collins and all our expectations and more were met. Views right across the city, comfort and luxury in the rooms. The fresh oysters in The Atrium were the best oysters I have ever had. Thank you for the best staycation. We will be back

Thank you for choosing to stay at the Sofitel Melbourne on Collins to celebrate your Wedding Anniversary. We pride ourselves on providing genuine service and those little extra touches that make a stay memorable. It’s great to hear you had a pleasant experience. We thank you for your support of our hotel and look forward to welcoming you back in the near future.

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其他网络用户评价我们的酒店

  • 1,334 评论 9.8/10 位置
  • 3,289 评论 8.5/10 房间
  • 4,024 评论 9.2/10 服务
  • 16 评论 6.9/10 上网
  • 850 评论 8.3/10 氛围
  • 848 评论 7.1/10 食物
  • 774 评论 7.8/10 设施
  • 623 评论 7.9/10 早餐

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