墨尔本公园铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 4,996 评论

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墨尔本公园铂尔曼酒店 - Image 1
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192 Wellington Parade, 3002 墨尔本, 澳大利亚

描述

酒店其他优惠

  • 位于标志性的墨尔本板球场和运动区对面。

  • 步行 7 分钟即可抵达墨尔本繁华的中央商务区。

  • 提供免费无线网络和 24 小时客房服务

  • 游泳池、休闲服务和健身中心

  • 餐厅和酒吧供应当地和全球美食

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酒店位置

墨尔本公园铂尔曼酒店

192 Wellington Parade
3002 墨尔本
澳大利亚

GPS:-37.815558, 144.983195

电话
传真 +61 3 9419 2001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

THE CLIVEDEN BAR & DINING

Cliveden Dining 餐厅采用新鲜本地食材烹制的地中海和欧洲风味菜肴。现代单点菜肴以墨尔本享有盛名的丰富多样的美食传统为特色，邀您品尝。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  4,996 评论

TripAdvisor 评级  4.0/5  1,599 评论

卓越奖 2025

Antartic Flight Package

Tripadvisor 评级 4.0/5

Andrew A 经 TripAdvisor 认证的评论

Great experience with the hotel and flight package. Dinner, Breakfasts, staff and accommodation were first class. Better signage on dietary options for the breakfast buffet & the self parking rates are steep.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Melbourne On The Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eliza Stewart Guest Experience Manager

Nowhere near 5 Star

Tripadvisor 评级 3.0/5

Chris W 经 TripAdvisor 认证的评论

Room not cleaned properly, or the bar seating area. Mentioned to reception about my room not being cleaned properly at around 8am and was assured it would be sorted. Came back to room at 2pm, room serviced but not cleaned. Beer glass still in the room 3 days after using it. Room service trays left in the corridor for over 24 hours. Corridors rarely, if ever hoovered in the 9 days I was there. Attention to customer service is poor. Plenty of staff behind the bar when busy, but they are very good at looking busy without actually doing anything like asking if there is anything they can do for you. If you ask them, they will serve you. Paid for express service on laundry. Item collected at my room at 9am, by 4pm still not received back. Called reception and it arrived 10 minutes later; over 3hrs late. If I hadn’t called reception, God only knows when it would have turned up. I have been credited for the express part of the service. Breakfast Buffet style, which is okay. The only problem is that you put the warming food on your cold plate, and by the time you get back to your table the food is barely warm. Stick to fruit and cereal if you want a decent breakfast. Nowhere near the 5 star hotel it claims to be. Ps. The problem with this site is that management will respond to a review refuting reviews of bad service etc and there is no right to reply, don’t believe the management response if they claim that none of this happened or is true. If you look at my review history most of them are positive.

Christmas lunch not up to scratch

Tripadvisor 评级 3.0/5

Passenger51131751941 经 TripAdvisor 认证的评论

We had our Christmas lunch 2025 at this venue. Very disappointing! Let me start of with the venue where we ate. Huge grand ballroom. Was not the ideal space for a Christmas lunch no ambience very closed in No windows. Food was placed in Foyer Infront of ballroom area Food not up to scratch. Okay huge spread. However found the carvery section meat lukewarm to cold !! Placing of the plates right in the middle of the Vegetables and meat station.. it's sooo silly. It should been in the beginning of the Vegetables and other meat dishes. If you stand in the line you have too push back into the line too dish your veggies then get back to the meat station. Just in general the flowing was not right. All the desserts nooo ice-cream not even one flavour. I Saw a few disiapionted children faces. When I asked if any ice-cream available I received a answer and I Qoute by one of the chef their is enough other deserts to choose from. Frankly this will be my first and last Christmas lunch at your venue didn't lift up to expectations. Was not the magic I expected .

Average

Tripadvisor 评级 4.0/5

chillibin 经 TripAdvisor 认证的评论

First if all i had requested 2 single beds. At check in they had given me a room with one double which was not suitable. With very little communication i was made to wait for a good 20 minutes while they tried to work it out. In the end i was told someone would be up to split the bed in 2. Not sure if this is what usually happens but the twin room was very cramped with basically an inch between the beds. The maintenance man knocked on my door at 6.30am and asked said i had called him which i hadnt. This was very disappointing to be woken up early when trying to sleep. The view was lovely and everything was fine but maybe would stay somewhere else given the wide range of choices in the city.

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Melbourne On The Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry that your request for two single beds was not correctly accommodated upon arrival. I understand how disappointing it must have been to be allocated a room that did not meet your needs, followed by a prolonged wait with limited communication while the matter was being resolved. This is certainly not the seamless arrival experience we aim to provide. I also regret to hear that the resulting room configuration felt cramped and did not offer the level of comfort expected. Furthermore, please accept my apologies for the early-morning disturbance caused by the maintenance call at 6:30am. Being woken unexpectedly, particularly when you had not requested assistance, is unacceptable and understandably impacted your stay. While I am pleased to hear that you enjoyed the view, I am truly sorry that these issues overshadowed your overall experience and left you feeling hesitant to return. Your feedback has been shared with our Front Office and Maintenance teams to ensure improved communication, room allocation accuracy, and guest consideration moving forward. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eliza Stewart Guest Experience Manager

Extremely disappointing stay!

Tripadvisor 评级 1.0/5

SarahRobinsonwhite 经 TripAdvisor 认证的评论

Very disappointing stay, we waited an hour for our room to be ready , when we finally got to the room there was only one bathrobe to share! One teabag to share ! We stayed for two nights and on returning to our room on the second day we found the bed that was supposedly made up looking like a screwed up mess , pillows just thrown on Bathrobe screwed up on the bedside table Cups and wine glasses had been removed but not replaced , still no teabags We rang reception for an ice bucket so that we could have a wine whilst getting ready to go to a concert. It took 1.5 hours to arrive We complained to management who offered us a $50 voucher for room service , we ordered when we returned from the concert again waited an hour for it to arrive , to find that it was stone cold ! Never again !!!

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其他网络用户评价我们的酒店

  • 1,435 评论 9.4/10 位置
  • 2,511 评论 8.4/10 房间
  • 2,591 评论 8.9/10 服务
  • 13 评论 4.8/10 上网
  • 805 评论 8.6/10 早餐
  • 736 评论 8.2/10 设施
  • 727 评论 6.9/10 食物
  • 698 评论 8/10 清洁度

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