墨尔本迎宾美居酒店 4 星

客户意见评级 (ALL 评级) 3.8/5 4,211 评论

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墨尔本迎宾美居酒店 - Image 1
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265-281 Little Bourke Street, 3000 墨尔本, 澳大利亚

描述

酒店其他优惠

  • 中央商务区核心位置

  • 伯克街购物中心、Emporium 和墨尔本中心就位于附近

  • 步行片刻即可到达维多利亚国家图书馆

  • 可轻松前往墨尔本板球场和罗德拉沃体育场。

  • 搭乘公共交通前往酒店非常方便

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酒店位置

墨尔本迎宾美居酒店

265-281 Little Bourke Street
3000 墨尔本
澳大利亚

GPS:-37.812801, 144.964508

电话
传真 +61 3 9639 0555

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  3.8/5  4,211 评论

TripAdvisor 评级  3.5/5  4,952 评论

Central CBD location. Good rate.

Tripadvisor 评级 4.0/5

Aussie Glenn B 经 TripAdvisor 认证的评论

I stayed in a standard queen room. As an Accor member I got a pretty good rate. Secure Car parking is about 10 minutes away and is a reasonable $24 per night. The hotel is in Chinatown area. The room was satisfactory but very dark and gloomy. I requested a room with natural light so instead they gave me a very dark room facing a warehouse wall, even with all the lights on it was still dark and gloomy. The staff were friendly.

客户意见评级 3.0/5

Weizhen X. 商务住宿 - 所有已确认评论

空调非常老旧，很吵。我住了三天也不帮我更换毛巾和垃圾桶。灯光很暗。Need fix the air conditioning.

Dear WEIZHEN X., Thank you for your feedback. I’m sorry to hear about the issues with the air conditioner, housekeeping service, and lighting. This isn’t the experience we aim to provide, and we’ll follow up with our team to address these concerns. Thank you for letting us know. Regards, Alex Mihardja Executive Assistant

客户意见评级 4.0/5

Sheng H. 情侣住宿 - 所有已确认评论

位置好，服务员很热情周到，床也睡得舒服

Dear Sheng H., Thank you for sharing your feedback. We’re delighted you enjoyed the location, our friendly team, and a comfortable stay. Regards, Alex Mihardja Executive Assistant

Well looked after as Accor Member

Tripadvisor 评级 5.0/5

Dean_Cer 经 TripAdvisor 认证的评论

Hi all just a quick one here. First stay ever at this Mercure in Melbourne, Victoria, Australia. Parking up Chinatown on Russell st same parking as for the Hyde. $24 a night and only a short stroll down to hotel. There is 5 min parking out front if needed. Room and hotel touch dated but got a room upgrade as platinum to top floor and everything functional. Welcome drinks at Blossoms next door at the Pullman grabbed a pizza no problem. Great staff all round. Very busy hotel. Hi to reception staff Lisa, Julian and Anish. Had a wonderful chat with the chef at Blossoms Mr Edan! Hi to Angie, Sofia and Beth your all legends. You made my welcome drinks and pizza order too easy. Highlight staff member was Ms Karen at breakfast I see why you are supervisor and your attention to detail and looking after Accor members was very very appreciated. Breakfast was good, everything you need pretty much there. Overall I was very well looked after as Platinum and at the right price for a functional space in the heart of Melbourne the Mercure Welcome does the trick

Dear Dean_Cer, Thank you for your wonderful feedback. We’re thrilled to hear you enjoyed your stay, appreciated the room upgrade, and felt well looked after by our team. We’ll be sure to pass on your kind words to Lisa, Julian, Anish, Karen, and the rest of the team. We look forward to welcoming you back soon. Regards, Alex Mihardja Executive Assistant

Lacks Service, care and maintenance

Tripadvisor 评级 1.0/5

Shannon D 经 TripAdvisor 认证的评论

I have stayed at this hotel probably 15 - 16 times due to its location. The experience has never been outstanding but you for go the minor details in return for the convenient location. Unfortunately my stay there this year was dismal and will be my last. Their iron ruined a dress shirt I was about to wear. It was unfortunately full of rust and obviously lacking care/ maintenance, yep I know this can happen. However after this occurred I rang the front desk, I was hung up on 6 times ( I assume due to how busy they were) I rang house keeping 4 times, however there was no answer. I then took the iron down stair and lined up for 25 minutes at which point I was told they would get a new iron brought to my room and would have a manager call me to discuss the damage. 20 minutes later I had a knock at the door with staff delivering a wine glass, I explained I need an iron desperately as I am now late for dinner. 5-10 minutes later I received a replacement iron. I was hoping the manager would contact me to arrange to have house keeping clean the shirt and inturn hopefully be able to save it. I was promised on several occasions that a manager would call me. This has never occurred. This incident did occur at a busy time of the year, however due to this I did have to pay a premium to be there. As a customer there I understand that peak periods can increase response times. However as a customer I have still paid for a service and definitely deserve better than the disregard I have received. It's not hard to do the right thing, We never know when something on a trip may go wrong, but when it does you atleast want to stay somewhere that will reach and assist.

Dear shannondN2198QS, Thank you for your detailed feedback. We sincerely apologize for the poor experience you had with the iron, the lack of timely assistance, and the unfulfilled promises from our team. Your comments are taken very seriously and will be reviewed to ensure proper service, care, and maintenance standards are upheld in the future. We regret that your recent stay did not meet expectations. Regards, Alex Mihardja Executive Assistant

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其他网络用户评价我们的酒店

  • 3,401 评论 9.7/10 位置
  • 4,015 评论 4.8/10 房间
  • 2,700 评论 7/10 服务
  • 67 评论 6.3/10 上网
  • 2,353 评论 2.5/10 舒适度
  • 1,439 评论 5.9/10 清洁度
  • 834 评论 7.6/10 早餐
  • 697 评论 2.6/10 设施

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。