墨尔本市中心铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.3/5 3,489 评论

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墨尔本市中心铂尔曼酒店 - Image 1
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195 Swanston Street, 3000 墨尔本, 澳大利亚

描述

酒店其他优惠

  • 酒店地处墨尔本市中心，是工作休闲的理想场所。

  • 出门就是墨尔本著名的美食和时尚街区。您可以尽情探索墨尔本的精彩生活。

  • 204 间宽敞的客房经过精心设计，充分体现了墨尔本的时尚创造力。

  • 位于 15 楼的 Club Lounge and Room 1954 视野开阔，景色优美，是客人休闲和举办私人活动的理想场所。

  • 设施齐全的先进健身房

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酒店位置

墨尔本市中心铂尔曼酒店

195 Swanston Street
3000 墨尔本
澳大利亚

GPS:-37.812876, 144.96526

电话
传真 +61 3 9663 4711

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.3/5  3,489 评论

TripAdvisor 评级  4.0/5  231 评论

卓越奖 2023

Great stay .

Tripadvisor 评级 5.0/5

oksanag529 家庭住宿 - 经 TripAdvisor 认证的评论

Having read some mixed reviews about this hotel I was initially skeptical however from the moment I entered I have been blown away by the service and friendliness of staff especially Kalil who went above and beyond to make our stay incredible. Great location next to the all shops. Room nice and clean. Great lounge with cozy atmosphere. Nice breakfast and good canapés in the evening. Will be definitely visiting again.

Dear Oksanag529, Thank you for your wonderful feedback. We're thrilled to hear you had such a great stay and that Kalil made your experience exceptional. It's fantastic that you enjoyed our central location, clean rooms, and the cozy lounge atmosphere. We look forward to welcoming you back for another memorable visit. Best regards, Alex Mihardja Executive Assistant

Terrible service

Tripadvisor 评级 1.0/5

Shivvy775 家庭住宿 - 经 TripAdvisor 认证的评论

No free breakfast for Accor members. We were waiting 5 hours to check in and other people that came later were able to check in if you had an Asian background.

Hi Shivvy775, Thank you for your feedback, and we sincerely apologize for the wait during your check-in. We understand how frustrating this must have been. Please note that complimentary breakfast is offered to Accor Platinum members and above. As for the room availability, we regret that the room booked for you wasn't ready at the time, and we’ll work to improve our efficiency moving forward. We value your feedback. Regards, Alex Mihardja Executive Assistant

Great hotel in the heart of Melbourne

Tripadvisor 评级 4.0/5

906alvaror 商务住宿 - 经 TripAdvisor 认证的评论

Overall this is one of the best pullmans I have stayed in Australia. Check in and checkout through the machine was absolutely beautiful and super user friendly! The room was quite comfortable, and the amenities were lovely! Breakfast was quite simple for a continental breakfast at the cost of 25 dollars. Gym was excellent! A fully equipped gym ! Location can be a bit of a controversial point I’d say. I found it to be quite busy the area and to get an uber to and from just added a small layer of stress. Happy to come back to this hotel! Had a great experience overall!

Dear 906alvaror, Thank you for your wonderful feedback. We're thrilled to hear you enjoyed your stay and found our check-in process user-friendly. We're also glad you liked the comfortable room and our fully equipped gym. We appreciate your comments on the breakfast value and location, and we look forward to welcoming you back for another great experience. Best regards, Alex Mihardja Executive Assistant

位置好，员工友善

客户意见评级 5.0/5

Yang 家庭住宿 - 所有已确认评论

位置很不错，门口 tram去哪里都方便。 员工友善，Check out 的时候孩子生病发烧了，和前台说了一下帮我们延迟到下午 3 点退房，帮了很大的忙，谢谢！

尊敬的 Yang Z.： 感谢惠赐有关下榻 Pullman Melbourne City Centre 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 Warm Regards, David Sim Front Office Manager

could be a great experience and hotel

Tripadvisor 评级 3.0/5

jazzrix 经 TripAdvisor 认证的评论

The hotel itself is a fantastic place to stay, with a perfect location that you couldn’t ask for more. The bars and restaurants on-site are excellent too. We booked six rooms for five days—four superior rooms and two premium executive rooms—and they were all modern, clean, and very comfortable. The breakfast included in our stay was really good and definitely worth it. Some of our group even used the gym and found it well-equipped. Unfortunately, the check-in and check-out experience was a letdown. The front desk staff seemed unsure and struggled to resolve issues, which really detracted from our overall experience. I would have rated the hotel a 5/5, but this was a significant issue, and we weren’t the only guests facing difficulties during our stay. If you’re looking for a great hotel, this is a solid choice. Just be prepared for potential frustration with the check-in and check-out process. I’d recommend they invest in staff training, as it would greatly enhance the guest experience and improve their ratings.

Dear jazzrix, Thank you for your detailed feedback. We’re delighted to hear you enjoyed our location, modern rooms, and amenities, including the breakfast and gym. However, we sincerely apologize for the challenges you faced during check-in and check-out. Your suggestions regarding staff training are valuable, and we will address this to enhance our guest experience. We hope to have the opportunity to welcome you back in the future. Best regards, Alex Mihardja Executive Assistant

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其他网络用户评价我们的酒店

  • 1,552 评论 9.4/10 位置
  • 1,858 评论 7.8/10 房间
  • 1,839 评论 7/10 服务
  • 27 评论 4.9/10 上网
  • 597 评论 7.1/10 设施
  • 592 评论 7.4/10 清洁度
  • 542 评论 8.5/10 氛围
  • 428 评论 7.6/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。