墨尔本柯林斯诺富特酒店 4.5 星

客户意见评级 (ALL 评级) 4.2/5 6,939 评论

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墨尔本柯林斯诺富特酒店 - Image 1
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270 Collins Street, 3000 墨尔本, 澳大利亚

描述

酒店其他优惠

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • 酒店位于时尚前卫的 St Collins Lane 购物中心上方，步行 1 分钟可到达 Bourke 街购物中心

  • Fitness Centre with heated pool and spa

  • 新近翻修的健身中心设有温水游泳池和水疗中心

  • 对所有客人开放的免费无线网络、宽敞的办公区、iPad® 扩展坞座、液晶电视

我们的客房

预订此酒店

酒店位置

墨尔本柯林斯诺富特酒店

270 Collins Street
3000 墨尔本
澳大利亚

GPS:-37.815963, 144.964961

电话
传真 +61 3 9667 5805

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

LANE RESTAURANT

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features an extensive breakfast buffet and, a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.2/5  6,939 评论

TripAdvisor 评级  4.1/5  5,284 评论

A great place to stay

Tripadvisor 评级 5.0/5

Lisa2799 Solo travel - 经 TripAdvisor 认证的评论

Dear Lisa, Thank you for taking the time to share your delightful feedback about your recent stay with us. We are thrilled to learn about your wonderful experience at Novotel Melbourne on Collins. It brings us great satisfaction to know that you appreciated our spacious accommodation, efficient service and tranquil atmosphere again. Love that the hot chocolate hit the spot too! We look forward to welcoming you back for another memorable stay. Best wishes, Andrew Maynard, General Manager

Nice Stay

Tripadvisor 评级 5.0/5

andreltreis Couples - 经 TripAdvisor 认证的评论

Dear Andre, Thank you for taking the time to share your thoughtful review. It is rewarding to learn you enjoyed such a pleasant experience at Novotel Melbourne on Collins. Your kind comments regarding our welcoming and attentive reception team bring us great delight, as we focus on delivering friendly and efficient service. It is also wonderful that you found your accommodation spacious, contemporary and comfortable while appreciating the cleanliness maintained throughout your visit. The variety and quality of our breakfast offerings are highlights we are proud to present to our guests. We are pleased our location, close to tram stops and the train station, made your exploration of the city simple and convenient. Knowing you would recommend our hotel is the highest compliment we could receive. We look forward to welcoming you back for another memorable stay. Best regards, Andrew Maynard, General Manager

Don't Bother

Tripadvisor 评级 1.0/5

677laurend 经 TripAdvisor 认证的评论

Dear Lauren, We value your detailed feedback about your recent stay with us. We are pleased to note your acknowledgement of the assistance provided by some of our housekeeping team and the concierge, whose dedication to guest care aligns with the high service standards we maintain at Novotel Melbourne on Collins. However, the challenges you experienced during your stay with reception and room readiness, as well as concerns regarding the condition of the baby cot and room maintenance, are regrettable. While we strive to offer prompt and attentive service, situations occasionally arise that fall short of this aim. The baby cot provided adheres to our safety guidelines but we understand that personal preference plays a significant role in comfort. Our maintenance programme ensures rooms are kept to a high standard, however, specific issues such as those you described will be carefully considered. Our reception facilities and amenities are regularly attended to, though feedback on the lobby restrooms will be conveyed for review. Finally we note your comments with regards to the standard of the property and are excited to advise that we will be undergoing a hotel refurbishment in the near future to address your concerns. We trust you will grant us another opportunity to serve you better in the future. Warmest regards, Andrew Maynard, General Manager

The hotel was the only disappointment

Tripadvisor 评级 2.0/5

W2158VPck 经 TripAdvisor 认证的评论

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely regret that your experience fell short of expectations during your recent stay. Our team strives to maintain high standards of service, including the availability of two guest elevators, and we are addressing the temporary issue you encountered to prevent future disruptions. The nearby St. Collins Lane renovations, while exciting for the precinct’s future, are carefully managed to minimise impact, and we offer earplugs upon request for added comfort. Regarding the cleanliness oversight, this is not reflective of our usual protocols, and we have reinforced our housekeeping procedures to ensure all areas remain immaculate. Our rooms feature double-glazed windows and soundproofing measures, though we acknowledge that external factors can occasionally affect tranquillity. We trust you will grant us another opportunity to demonstrate our true hospitality standards. Warmest regards, Andrew Maynard, General Manager

Stay elsewhere!

Tripadvisor 评级 1.0/5

melleviv Couples - 经 TripAdvisor 认证的评论

Dear Melle, Thank you for providing such thorough feedback about your recent stay with us. We are sorry that your experience fell short of expectations. Our hotel operates two elevators for guest use, and we are addressing the temporary outage to ensure smoother access. Regarding your dining experience, we have escalated your feedback to our culinary team to prevent oversights. Breakfast at Lane Restaurant is designed to be a seamless experience with locally sourced offerings, and we are reviewing staffing protocols to enhance this. The maintenance and housekeeping matters you highlighted are being rigorously investigated, as daily room checks and our towel-reuse initiative are integral to our standards. Our 24-hour reception team is always available to resolve any concerns promptly during your stay. We trust you will give us another opportunity to demonstrate our true calibre of service in the future. Warm regards, Andrew Maynard, General Manager

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其他网络用户评价我们的酒店

  • 2,711 评论 9.3/10 位置
  • 3,515 评论 6/10 房间
  • 3,380 评论 8/10 服务
  • 88 评论 2.6/10 上网
  • 1,525 评论 5.4/10 舒适度
  • 1,200 评论 6/10 清洁度
  • 974 评论 7.7/10 早餐
  • 883 评论 3.8/10 设施

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。