墨尔本柯林斯诺富特酒店 4.5 星

客户意见评级 (ALL 评级) 4.1/5 6,657 评论

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墨尔本柯林斯诺富特酒店 - Image 1
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270 Collins Street, 3000 墨尔本, 澳大利亚

描述

酒店其他优惠

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • 酒店位于时尚前卫的 St Collins Lane 购物中心上方，步行 1 分钟可到达 Bourke 街购物中心

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • 新近翻修的健身中心设有温水游泳池和水疗中心

  • 对所有客人开放的免费无线网络、宽敞的办公区、iPad® 扩展坞座、液晶电视

我们的客房

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酒店位置

墨尔本柯林斯诺富特酒店

270 Collins Street
3000 墨尔本
澳大利亚

GPS:-37.815963, 144.964961

电话
传真 +61 3 9667 5805

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 不允许携带宠物
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

LANE BAR

非合约照片

Lane Café and Bar 供应一流的意式咖啡、特色鸡尾酒，快捷早餐或午餐，是朋友或同事聚会聊天的绝佳酒吧。为所有客人提供 30 分钟的免费无线网络，您还可以在休闲的同时赶工作。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.1/5  6,657 评论

TripAdvisor 评级  4.1/5  5,306 评论

Felt like a budget hotel with poor presentation

Tripadvisor 评级 2.0/5

David F 经 TripAdvisor 认证的评论

My first impression was pretty bad, as there was a terrible smell in the lift, which everyone was commenting about. The room I was given was tucked right at the back - about 7 turns to be able to get to the room. The carpet was old with holes in several places. I couldn't even get the TV to work! Overall a very poor experience for over $200. It felt like a budget hotel!

Dear David, Thank you for taking the time to share your feedback. We sincerely apologise that your experience fell short of expectations. Our neighboring retailers underwent wastewater pipe upgrades and as we share an open lift shaft, that odour unfortunately made its way into our building. We sincerely apologise for the discomfort experienced. Furthermore, the concerns you raised about communal areas and room facilities are being addressed through our planned lift upgrades in 2026 and upcoming refurbishments to enhance guest comfort. Our team regrets the technical difficulties you encountered and would have been pleased to assist had these been reported during your stay. We appreciate your comments regarding value and will review our pricing strategy to ensure it reflects the premium experience we aim to deliver. We do hope to be able to welcome you back for a better experience. Best wishes, Andrew Maynard, General Manager

Superb

Tripadvisor 评级 5.0/5

602garrya 经 TripAdvisor 认证的评论

What a location. We have a two night stay jere and so far its been amazing, early check in and an upgraded room for a little extra charge was most welcome. Reception staff were amazing and very welcoming, hotel facilities are superb. Looking forward to using the gym and breakfast in the morning. Very comfortable bed and a quiet room, just what we needed after a 14 hour flight and much walking in Melbourne.

Dear Garry, Thank you for choosing our hotel. We're thrilled you had such a wonderful stay at Novotel Melbourne on Collins. We're glad you valued our Collins Street location and smooth arrival with the early check-in and room upgrade. It's fantastic our reception team made you feel so welcome and that you appreciated our facilities. We trust you enjoyed the gym and breakfast at Lane Restaurant overlooking Collins Street. We're also pleased your room provided the comfort and tranquility needed after your travels. We look forward to welcoming you back. Best wishes, Andrew Maynard, General Manager

Can't be arsed

Tripadvisor 评级 1.0/5

Nick E 经 TripAdvisor 认证的评论

Wow - Novotel on Collins St - heart of Melbourne, thriving wannabe epicenter of Australia. Not going to review in detail but give an example of their customer last philosophy. Residents bar, maybe with 15 people in it. I arrive at 9.45pm and am informed that they are closed. Why I ask. We are not busy enough. 3 bar staff are on duty. I ask at reception who confirm this policy - shake my head and go to my room. Phone rings - can we bring you a bottle of wine? No thanks - moment is lost. Seriously management - is the bar manager running the hotel? I stay with Accor quite a lot but the Novotel brand is damaged beyond repair with me

Dear Nick, Thank you for taking the time to share your feedback. We sincerely apologise that your experience fell short of expectations during your recent stay. While we always aim to provide seamless service, we regret any inconvenience caused by operational decisions that affected your ability to enjoy our facilities. Our team remains committed to reviewing guest feedback to maintain service standards across all Accor properties. Should your travels bring you back to Melbourne, we would value the opportunity to demonstrate our usual high standards of hospitality. The whole team hope to have the pleasure of seeing you again. Best wishes, Andrew Maynard, General Manager

Not recommended for a romantic weekend

Tripadvisor 评级 3.0/5

ianmcintosh 经 TripAdvisor 认证的评论

If you arrive in Melbourne on the skybus from the airport it is a fair old walk down Collins Street to the hotel. Best idea is to jump on a free tram. Forget about walking into a lovely foyer - just inside the entrance is a lift to the third floor and reception. You walk past a bar on the way to check-in - the front office guy was pleasant enough but had limited english. Next challenge - they were having problems with the lifts which in fairness they apologised for at check-in. I was on the eighth floor room 820 which turned out to be a corner mini suite. Very impressive but nothing in the mini bar, no usb slots and working out how to get local TV proved the top mind puzzle of the day. Bathroom was also a good size - room lighting average and the hot water took an eternity to arrive. If you prefer soap like me take your own - the hotel only offers pumps for shampoo, conditioner and body wash. I don't usually use the aircon when i go to bed - but blowed if i could work out how to turn it off. Another puzzle.

Dear Guest, Thank you for reviewing your recent stay with us. We’re pleased you found aspects of your corner suite impressive and appreciated the spacious bathroom design. Our team takes pride in offering comfortable accommodations and are glad these elements contributed positively to your stay. However, we sincerely regret that several aspects fell short of your expectations. Please accept our apologies for the lift disruptions you experienced – we’re currently preparing for a full lift system upgrade in 2026 to enhance reliability. Regarding room amenities, our minibar operates on an on-demand system to promote sustainability, and we’ll review how we communicate this to guests more effectively. Nonetheless, we’re heartened you acknowledged our colleague’s welcoming approach at reception. Their dedication to guest service remains a priority, and we’ll continue supporting staff development in communication skills. We hope to welcome you again for a more pleasant stay. Best regards, Andrew Maynard, General Manager

Stay elsewhere until renovations complete

Tripadvisor 评级 2.0/5

jennifercB6542NX 经 TripAdvisor 认证的评论

The lifts take a long time and often stop at every floor, sometimes closing before you can get in. There is lots of construction going on so views from rooms internal not great (ask for street side). Biggest gripe is the swimming pool is unavailable but this is not told when booking- my colleagues and I had taken bathers to swim so were very disappointed. My desk also had residual glue or varnish that had dried (room 815) so not ideal for working. Also if you are travelling with luggage be aware it is a nightmare for taxi services to park outside and unload/ store luggage- Joseph in concierge was brilliant at helping with this. The location of the hotel is excellent but the quality is a long way off being acceptable yet.

Dear Jennifer, Thank you for taking the time to share your experience. It's rewarding to hear our concierge service met your needs during luggage handling challenges. We apologise for facility-related inconveniences during our improvement works. Please know we're prioritising elevator maintenance and would have promptly addressed room concerns if notified. Our pool renovation is a part of exciting refurbishments coming; however, we regret that communication was not sufficient in this case. Ultimately, we're pleased our prime location offered convenient urban access, and hope this compensated somewhat for other shortcomings. We hope you will consider staying with us again in the future. Best regards, Andrew Maynard, General Manager

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其他网络用户评价我们的酒店

  • 2,532 评论 9.4/10 位置
  • 3,381 评论 5.7/10 房间
  • 3,151 评论 7.8/10 服务
  • 97 评论 2.9/10 上网
  • 1,472 评论 5.4/10 舒适度
  • 1,157 评论 3/10 设施
  • 1,148 评论 5.5/10 清洁度
  • 872 评论 7.8/10 早餐

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价格低至 ，限 1 人 1 晚入住同等价位房型，不含附加服务和早餐。该价格是当日在 https://all.accor.com/ 网站上查询到的 20 天后在相同条件下入住一晚的最低含税公价 (根据当地法规，抵达酒店时可能需要支付一些税费（例如，城市税）。)。根据时段和入住率会发生变动。以预订时的价格为准。所有（境外）预订都需使用酒店所在国家/地区的货币支付。以预订时按照酒店所在国家/地区货币确认的总价为准。可能会显示您的本国/地区货币兑换估值，但不作为合同依据。付款时，您的银行可能会向您收取银行费用和/或汇兑费用。