墨尔本柯林斯诺富特酒店 4.5 星

客户意见评级 (ALL 评级) 4.0/5 6,574 评论

保证最优惠房价
墨尔本柯林斯诺富特酒店 - Image 1
墨尔本柯林斯诺富特酒店 - Image 2
墨尔本柯林斯诺富特酒店 - Image 3
墨尔本柯林斯诺富特酒店 - Image 4
270 Collins Street, 3000 墨尔本, 澳大利亚

描述

酒店其他优惠

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • 酒店位于时尚前卫的 St Collins Lane 购物中心上方，步行 1 分钟可到达 Bourke 街购物中心

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • 新近翻修的健身中心设有温水游泳池和水疗中心

  • 对所有客人开放的免费无线网络、宽敞的办公区、iPad® 扩展坞座、液晶电视

我们的客房

Take advantage of our Flight + Hotel offers

Discover
Discover

酒店位置

墨尔本柯林斯诺富特酒店

270 Collins Street
3000 墨尔本
澳大利亚

GPS:-37.815963, 144.964961

电话
传真 +61 3 9667 5805

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

LANE RESTAURANT

Lane 餐厅位于三楼，可俯瞰标志性的 Collins 街。这家现代风格的餐厅提供丰盛的自助早餐和单点晚餐，展现了墨尔本充满活力的饮食文化。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  6,574 评论

TripAdvisor 评级  4.1/5  5,310 评论

Our go-to hotel in Melbourne

Tripadvisor 评级 5.0/5

DG1106 经 TripAdvisor 认证的评论

This is the third year my husband and I have gone to the Australian Open and the third different hotel we've booked. The reason for this is that we were only partially satisfied with the other two and each had its share of problems. Not so with the Novotel. We loved it. From the comfort of the room, view, and amenities to a superb full breakfast buffet, every aspect ran like a well-oiled machine. We were also able to get different pillows on request, which made all the difference in my quality of sleep. Customer service was impeccable, and a special shout out to breakfast management and staff. They were run ragged every morning and handled it all like true professionals. Hotel is centrally located for all the arcades, laneways and shopping, and an easy walk for us to the AO event or water taxi. We'll definitely be staying here again next year.

Dear DG, Many thanks for your review. We are delighted you enjoyed such a wonderful stay at Novotel Melbourne on Collins. It’s fantastic to know our rooms, views, and amenities contributed to your comfort. We take pride in tailoring your experience, from the variety of pillows to the personalised service. Our breakfast team will be thrilled to hear your kind words about their professionalism during busy mornings. We look forward to welcoming you back next year for another seamless visit. We look forward to welcoming you back. Best wishes, Andrew Maynard, General Manager

a comfortable stay

Tripadvisor 评级 3.0/5

hoteluser1969 经 TripAdvisor 认证的评论

I was travelling on my own and asked for the highest room possible and Novotel delivered! Top floor with a magic view of Collins St. Upon arrival I was given the best Gold membership amenity of wine and rocky road. Lifts havent worked efficiently any time i have been there but you can rack up some steps using the stairs too. Good breakfast, wonderful cocktails and friendly staff. Extremely well located and the concierges on the ground floor are so welcoming

Dear Guest, Thanks for this review. We’re delighted to hear you enjoyed your top-floor room with its magnificent views over Collins Street. As valued Gold members, we always strive to make our returning guests feel appreciated, so it’s wonderful to know the welcome amenity contributed to a pleasant start to your stay. That said, we sincerely apologise that some aspects of your stay did not meet your expectations. Please rest assured that improving lift efficiency remains a priority, with plans for a full replacement in 2026 to enhance guest comfort during future visits. Nonetheless, it’s great to hear our breakfast offerings and cocktails met with your approval, and that our team’s welcoming approach made a positive impression. Our central location continues to be a highlight for many guests, and we’re pleased you found the concierge team’s service as inviting as our city’s vibrant surroundings. We all hope to welcome you in the future. Best wishes, Andrew Maynard, General Manager

Poor internet

Tripadvisor 评级 3.0/5

Christopher J 经 TripAdvisor 认证的评论

The issue with this hotel is it has a good location in Melbourne, but it has issues with restricted access at busy times, poor internet access and the lifts are unreliable ( waited 15 minutes for a lift when departing the hotel).

Dear Christopher. Thank you for taking the time to share your experience with us. We are pleased that you found our location on Collins Street convenient for exploring Melbourne’s vibrant CBD. We sincerely apologise that some aspects of your stay fell short of your expectations. Regarding the connectivity concerns raised, we continuously monitor our internet infrastructure to ensure reliable service. Furthermore, our lifts are currently undergoing scheduled upgrades to improve efficiency and reliability, with completion expected later this year. We appreciate your patience as we enhance these facilities for future guests. We look forward to welcoming you back in the future. Best wishes, Andrew Maynard, General Manager

Better than expected

Tripadvisor 评级 4.0/5

364leannes 经 TripAdvisor 认证的评论

Booked for two nights for a visit to the city before Christmas. The day before we left I read some of the reviews so I was somewhat anxious on arriving at the hotel. I should not have worried though because everything was fine and I would certainly visit again. Checking in was quick with an extremely friendly staff member. We had arrived early and were given our room before check in time, which was great. All the staff we dealt with were friendly and welcoming. Lifts were efficient, no problems with wait time. The hotel is dated, mainly the hallways but the room was spacious and clean. The bed and pillows were very comfortable. Location is fabulous with a couple of arcades leading to Bourke Street, which was helpful for us given one day it was raining. Flinders Street station is also a quick walk, about seven minutes. Both days we ate breakfast and dinner at the hotel, service was good with lovely staff. The only negative was the cleanliness of the toilets near the bar. It was a very busy few days so it could be an idea for these facilities to be checked regularly.

Dear Leanne, Thank you for taking the time to share this review of your stay. We are delighted to hear you enjoyed your stay with us and found our team welcoming during check-in. It’s great we could accommodate your early arrival and that you appreciated the efficiency of our facilities. Your kind words about the comfort of your room and the quality of our breakfast and dinner service are truly valued. That said, we regret any inconvenience caused by the cleanliness of our bar area facilities during your visit. The high footfall over the festive period required more frequent checks, and we have reminded our team to monitor these areas closely during busy times. Nonetheless, we’re thrilled our central location made exploring Melbourne convenient, even during rainy weather. The proximity to Bourke Street and Flinders Street Station is indeed a highlight for many guests, and we’re glad it enhanced your experience. We do hope to have the opportunity to welcome you back in the future. Best regards, Andrew Maynard, General Manager

Worst Accor property ever! I’d never return to this place

Tripadvisor 评级 1.0/5

rennu_devii 经 TripAdvisor 认证的评论

Being a loyal Accor Gold member, I decided to stay with family to celebrate our birthday at this property. Upon checking the reception staff Raul was so rude he didn’t even recognise our membership, I am pretty sure if we had called in advance about the occasion surely it should have flashed on their screen to atleast open your mouth and twist it a little to say two words “happy birthday”, well instead this rude staff with a dead expression asked for and stuck on a ID. I understand it might be a policy but if I were him I would have said this politely in a different way. Anyway we went to our room and there was no bottle or card as planned in advance so I had to run down to the reception again as no one would pick up the phone at the reception, upon asking for this, we get another rude and unprofessional response that “amenities are provided at around 4pm”, I mean seriously? Is this the way you would respond? I am baffled at this hotel and the behaviour I am being presented with again and again… anyway I went back to the room and called room service to request some plates, spoons and a knife for the cake, to this the staff says “there is a $4 charge if we deliver to the room”, I said never mind I’ll run down to the reception as it’s only a birthday nothing important, he said sure and hangs up…. I have no f … idea what else to say as I am appalled with this behaviour, ruined evening and horrendous experience at this hotel. I hope we aren’t charged for breathing in this property but we will find out tomorrow. I really feel hesitant to ask any help from this team here, who knows if they will ask for money for doing subtle things here. I’d say stay away from this hell.

Dear Rennu, Thank you for taking the time to share your feedback. I am very sorry to hear of your experience at our property especially given it was for such a special occasion. It appears we completely missed the mark on more than one occasion and through multiple interactions with our team. We sincerely regret the service lapses encountered and will take your observations into account and ensure these are addressed with our team members. We hope that we may have the occasion to welcome you back for a better experience if given the opportunity. One where we will be able to deliver on the service standards that we are proud of. Best regards, Andrew Maynard, General Manager

合作伙伴包含 TripAdvisor

其他网络用户评价我们的酒店

  • 2,520 评论 9.4/10 位置
  • 3,345 评论 5.8/10 房间
  • 3,104 评论 7.8/10 服务
  • 92 评论 2.8/10 上网
  • 1,471 评论 5.3/10 舒适度
  • 1,187 评论 3.1/10 设施
  • 1,169 评论 5.4/10 清洁度
  • 872 评论 7.7/10 早餐

支持方 Trustyou

我们在附近的其他酒店

我们位于 墨尔本 的所有酒店