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墨尔本柯林斯诺富特酒店 4.5 星

客户意见评级 4.3/5 30,640 评论

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酒店其他优惠

  • **室内泳池和健身房(整修关闭至 2019 年 12 月 18 日 - 此日期可能更改)

  • 酒店位于时尚前卫的 St Collins Lane 购物中心上方,步行 1 分钟可到达 Bourke 街购物中心

  • ALLSAFE 认证酒店

  • 全新翻修的带温水游泳池和水疗中心的健身中心。受新冠疫情影响,目前暂停营业。

  • 对所有客人开放的免费无线网络、宽敞的办公区、iPad® 扩展坞座、液晶电视

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店及周边服务

从 14h00 办理登记入住手续

从 11h00 办理退房手续

付费服务

服务和实用信息
  • 网上办理入住手续
  • WIFI/互联网连接
  • 私人室内停车场 (附近)付费服务
  • 残疾人士的便利设施
  • 按需婴儿看护付费服务
  • 全禁烟宾馆
  • 使用空调
  • MELBOURNE INTERNATIONAL AIRPORT付费服务
  • 酒店使用的语言
  • 接待处全天候开放
  • 提前入住/延迟退房付费服务
  • 干洗/熨烫
  • 换汇
  • 行李员
  • 礼宾服务
休闲和活动
  • 室内加热游泳池
  • 健美中心
  • 按需婴儿看护付费服务
餐饮
  • 早餐付费服务
  • 1 餐厅
  • 1 酒吧
  • 客房服务
商务服务
  • 8 会议室
  • 会议酒店
  • Web Corner on a Mac
  • 提供复印/打印服务

酒店位置

墨尔本柯林斯诺富特酒店

270 Collins Street
3000 墨尔本
澳大利亚

电话: +61396675800

传真: (+61)3/96675805

从 14h00 办理登记入住手续

从 11h00 办理退房手续

  • NATIONAL BUS COMPANY :  BUS 302 BOX H WHITEHORSE ROAD

  • SITA BUS LINES :  BUS402 FOOTSC IRVING STREET

  • WESTRANS :  BUS 606 ST KI ACLAND STREET

  • YARRA TRAMS :  TRAM 19 COBUR SYDNEY ROAD

  • 乘飞机

    AVALON 达到 60公里 / 37.29 英里

  • 乘飞机

    MELBOURNE INTERNATIONAL AIRPORT 达到 18.39公里 / 11.43 英里 - 班车服务 付费

  • 乘飞机

    TULLAMARINE AIRPORT 达到 18.4公里 / 11.43 英里

  • 乘汽车

    EASTERN FREEWAY 达到 6公里 / 3.73 英里

  • 乘汽车

    SOUTH EASTERN FREEWAY 达到 6公里 / 3.73 英里

  • 乘汽车

    TULLAMARINE FREEWAY 达到 3.5公里 / 2.17 英里

  • 乘汽车

    WESTGATE FREEWAY 达到 4公里 / 2.49 英里

  • 乘火车

    FLINDERS STREET STATION 达到 1公里 / 0.63 英里

  • 乘火车

    SPENCER STREET STATION 达到 1.5公里 / 0.94 英里

GPS :-37.815963, 144.964961

我们的客房

无论是商旅出差还是休闲旅游,墨尔本柯林斯诺富特酒店的客房都可以全方位满足您的需求,让您尽享一夜安眠。这家时尚的墨尔本酒店的客房布置精美,装饰高雅,可欣赏令人惊叹的 品味不凡。客人可选择各种客房类型,包括标准房、行政房、套房和家庭房。每套客房均配备书桌、液晶电视、网线和无线网络、迷你酒吧以及设施先进的套间浴室。

配备 1 张大床的标准房

  • 最多人数: 2
  • 面积: 从 24 / 258 sq ft
  • 客房内的无线网络
  • 高速网络
  • 咖啡/茶器具
  • 卫星/有线彩电
  • 沐浴用品(...)

标准房,配备 2 张单人床

  • 最多人数: 2
  • 面积: 从 25 / 269 sq ft
  • 客房内的无线网络
  • 高速网络
  • 咖啡/茶器具
  • 卫星/有线彩电
  • 沐浴用品(...)

豪华房,配备 1 张特大床

无障碍房间
  • 最多人数: 2
  • 面积: 从 26 / 280 sq ft
  • 客房内的无线网络
  • 高速网络
  • 咖啡/茶器具
  • 卫星/有线彩电
  • 沐浴用品(...)

豪华房,配备 2 张双人床

  • 最多人数: 4
  • 面积: 从 26 / 280 sq ft
  • 客房内的无线网络
  • 高速网络
  • 咖啡/茶器具
  • 卫星/有线彩电
  • 沐浴用品(...)

带特别通道的客房非合约照片

  • 最多人数: 2
  • 面积: 从 26 / 280 sq ft
客房

酒店餐厅和酒吧

LANE RESTAURANT

美食类型: 国际

Lane Restaurant is located on Level 3 and overlooks iconic Collins Street. This modern style restaurant features extensive breakfast buffet, café lunch and a la carte dinner menu, designed to reflect Melbourne's vibrant food culture.

菜单 (PDF)

午餐

10:00 - 15:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

15:00 - 00:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

LANE BAR

非合约照片

Lane Café and Bar 供应一流的意式咖啡、特色鸡尾酒,快捷早餐或午餐,是朋友或同事聚会聊天的绝佳酒吧。为所有客人提供 30 分钟的免费无线网络,您还可以在休闲的同时赶工作。

午餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

您的会议和活动

我们的会议室

  • 会议室数量:8

  • 最大面积:323 平方米

  • 最大容量:400 个人

  • 最大宴会容量:230 个人

了解更多信息


墨尔本柯林斯诺富特酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.3/5

30,640 评论

tripadvisor

TripAdvisor 评级 4.0/5

5,155 评论

Great Location

Tripadvisor 评级 5.0/5

Explorer231393 16/03/2020 经 TripAdvisor 认证的评论

A very comfortable hotel in a great location. Staff are friendly, helpful and professional The hotel is close to the laneway coffee scene and plenty of choice for casual dining. Tram stop a few metres from the door for free travel in the CBD.

Thank you Explorer231393, for the 5 out of 5-star review. Hopefully, you will visit again as there is much to do and see in Melbourne. Sincerely, Karen Taylor General Manager Novotel on Collins

comfortable stay, great location

Tripadvisor 评级 4.0/5

kazk61 10/03/2020 经 TripAdvisor 认证的评论

rooms comfortable, staff friendly and helpful. Only gripe was that having paid for full buffet breakfast, which is not cheap, they wanted to charge for second cups of barista coffee. I thought this was a bit mean, and on discussion the manager relented. Still- a let down in an otherwise good hotel

Novotel downtown

Tripadvisor 评级 4.0/5

Bruce S 07/03/2020 经 TripAdvisor 认证的评论

Great location In the middle of everything Overpriced mini bar Friendly staff Good WiFi ,strong signal Interesting breakfast with fresh honeycomb offerings. Helpful concierge. Good sized room, with a nice shower.

Dear Bruce S, thank you for your recent visit. Delighted you stayed with us. Hope to see you again. Sincerely, Karen Taylor General Manager Novotle on Collins Team

Great Location

Tripadvisor 评级 3.0/5

frankswanberg 04/03/2020 经 TripAdvisor 认证的评论

This hotel is in a great location but the rooms are getting a bit tired. Good to see the gym has been revamped though. Staff are very friendly and eager to assist. Breakfast is fairly ordinary - could od better with this.

Dear frankswanberg, Thank you for providing feedback. Pleasing to know you liked our friendly hospitality, my team is proud of this. We strive on comments to be better and will review the breakfast variety . Hope to see you in the future so you will notice the added choices. Sincerely, Karen Taylor General Manager

Centre City convenience

Tripadvisor 评级 4.0/5

10chrissym 29/02/2020 经 TripAdvisor 认证的评论

I've been coming to Novotel in Melbourne for several years, some good experiences and some not so good, especially during the renovations, however this time would be one of the better stays. Despite my room having a street frontage it was very quiet. The newly done up pool area looks fantastic - I was hoping that with all the new work that the pool might now be warm - but no. Still absolutely freezing - 4 other people put one foot in and left while I was there. This is the only thing stopping this hotel getting 10 out of 10. Even if the weather outside is hot, I still have no desire to freeze in a pool - come on Novotel, please warm it up just a little before my next stay. There was a time when I would swim laps before breakfast but its just too darned cold for that.

Thank you 10chrissym, for your ongoing loyalty to us in the heart of the city. It is wonderful to read you liked your time at Novotel on Collins and remembered past visits. Do accept my apology about the pool water, despite the pool being at a constant temperature, break down happens. My Maintenance team has assured me this is rectified now. Hope to see you in the future for lap swimming. Kind Regards, Karen Taylor General Manager Novotel on Collins

Great Location, friendly service

Tripadvisor 评级 4.0/5

Andrew W Business - 24/02/2020 经 TripAdvisor 认证的评论

Chose the hotel as I am an Accor member and was centrally located to the various meetings and appointments that I had for the 3 days. The staff were attentive without being intrusive and the check in experience relatively fast and painless after a days travel. The room was an upgrade and was perfect for the stay, the only compliant I have was the shower/toilet was very small for a man of my size, I banged my head on the towel rack every day getting up from the toilet! And the water pressure of the shower meant that I had a cold/hot/warm fluctuating shower every day. Other than that I would say this was a pleasant stay and it wouldn't put me off using the hotel again.

Dear Andrew W, thank you for choosing to stay with us and for your time to offer feedback. The Novotel on Collins is extremely centrally located in the heart of the city and our team is pleased that this was a huge plus as well. It is pleasing that we also looked after you well and I will share your appreciation with all. Our guest’s comments are vital in helping us to continuously remind us that we need to be providing the very best service we are able to. We truly appreciate any feedback that helps us improve and will review our set up of the bathroom as we want to meet all the expectations of our guests, if not exceed them. We very much look forward to welcoming you back when you have to visit Melbourne again. Sincerely, Karen Taylor General Manager Novotel Melbourne on Collins

位置好

客户意见评级 5.0/5

匿名 家庭住宿 - 08/02/2020 所有已确认评论

员工热情

尊敬的 Xiao Sha Z.: 感谢惠赐有关下榻 Novotel Melbourne on Collins 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Franziska Guest Relations

Great location.

Tripadvisor 评级 5.0/5

Judy F 08/02/2020 经 TripAdvisor 认证的评论

I have stayed here many times and it is never a disappointment. The location is perfect for getting around Melbourne. From the moment we arrived the service was spot on and what better way to relax than a drink in The Lane Bar.

Dear Judy F, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

位置好、住得不错

客户意见评级 5.0/5

毛. 家庭住宿 - 05/02/2020 所有已确认评论

非常方便购物、游玩

尊敬的 Hongbo M.: 感谢惠赐有关下榻 Novotel Melbourne on Collins 的宝贵意见。听到您对我们工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Franziska Guest Relations

A great place to stay :)

Tripadvisor 评级 5.0/5

Ozzierules40 02/02/2020 经 TripAdvisor 认证的评论

A great hotel to stay in when visiting Melbourne. The staff were outstanding and helped out with any questions or directions I needed. Ideally situated for the tourist or shopper. Will 100% be staying again when next in Melbourne.

Dear Ozzierules40, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback, and we will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

7TH TIME UNLUCKY

Tripadvisor 评级 3.0/5

wcraft 26/01/2020 经 TripAdvisor 认证的评论

Since 2013 we have stayed at this hotel 6 times - 5 times with a good experience. However this recent stay was not satisfactory. We always book a deluxe room and room 716 (and others like it) should not be classified as deluxe: it does not have a walk-in shower (my wife has limited mobility but not disabled) and the 7th floor overlooking the shopping centre is gloomy. If this was a deluxe room what constitutes a standard room?

Dear wcraft, Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I am sorry that your experience did not meet your expectations this time, and please allow me to express my sincerest apologies for that. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you would like to discuss your stay in further detail, please don't hesitate to contact us on 0400 506 749, and we will be able to assist you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

Another Melbourne Trip

Tripadvisor 评级 5.0/5

emkaybee53 25/01/2020 经 TripAdvisor 认证的评论

Another short trip in Melbourne. Surprise, the lobby area has been recarpeted, seating updated, excellent. Service always good. Big shout out to Ritchelle from the breakfast crew who always remembers us. Very lovely. Always enjoy the breakfast area, good selection, great fresh squeezed juice area.

Dear emkaybee53, Thank you for your positive feedback regarding your recent stay with us. We are glad that you enjoyed your stay and hope to see you again very soon. We will make sure to pass your feedback onto Ritchelle, who will be thrilled to receive such a beautiful commendation, and I am confident that it will inspire her to continue to provide excellent customer service in the future. Please don't hesitate to contact us on 0400 506 749, if you wish to stay again, and we will ensure that your next stay is even more pleasant than the last one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

Grrat service and very convenient

Tripadvisor 评级 5.0/5

the4cheese 23/01/2020 经 TripAdvisor 认证的评论

We stayed over the New Year period and found all staff very friendly, welcoming and helpful. The hotel itself is right at the heart of all Melbourne has to offer with the Block Arcade right next door, all shopping and dinning within walking distance and a nice stroll not too far from Southbank. We requested a higher level floor with street view as atrium views are personally a bit too artificial, I like to know what the weather is doing from our room. We were given as requested a Collins street view which also came with an aleit obstructed view of the fireworks up on the 12th floor (room 1206) so no street noise at all. The rooms and bathroom are generous, clean, neat and fresh and look recently renovated. Our queen room had a chase lounge which was nice rather than just a single chair, it was petty much as shown in photos. Room service was reasonable, a good selection and not too long a wait time - all as expected. Overall we had a lovely stay at The Novotel on Collins and would definately recommend it, especially for convenience and friendly staff make all the difference.

Dear the4cheese, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback, and we will make sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

Needs improvement.

Tripadvisor 评级 3.0/5

Guide10571641531 22/01/2020 经 TripAdvisor 认证的评论

Average place to stay desk staff were quite rude and couldn’t really be bothered to provide customer service. Long wait to check in with 3 staff present but only one serving customers waited over 10 min to check in. Room was not ready and had to be checked adding another 15 min onto checking. Overall not a great stay room was a little dirty and shower was not working the best.

Dear Guide10571641531, Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please don't hesitate to give us a call on 0400 506 749 if you wish to discuss your feedback further. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

Overnighter at Novotel Melbourne on Collins.

Tripadvisor 评级 5.0/5

John Terry M 21/01/2020 经 TripAdvisor 认证的评论

Very convenient to the centre of Melbourne and public transport. Room was great and service wonderful. Very nice breakfast although the room is a little noisy. Will definitely return for another stay!

Dear John Terry M We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

Honeymoon stay

Tripadvisor 评级 4.0/5

Cecilia W Couples - 21/01/2020 经 TripAdvisor 认证的评论

Great hotel, easy access to everything in the heart of Melbourne city. Great service and clean. Only gave it a 4/5 as the spa was not working on our 3 day stay there. Otherwise the hotel had plenty to offer with a nice restaurant and excellent mixologist at the bar. 👍 and restaurants in the auditorium would definitely stay there again. Thank you Novotel on Collins.

Dear Cecilia W, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. We are very happy to find that you enjoyed your stay with us, albeit the spa being out of order. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

One night away

Tripadvisor 评级 4.0/5

Wander00947766615 Solo travel - 20/01/2020 经 TripAdvisor 认证的评论

Booked in for a night after going to the theater. Comfortable hotel with helpful staff. Good location, so easy to walk back to after a show. Room was comfortable with good sitting area that was useful for me to do some studying.

Dear Wander00947766615, Thank you for your positive feedback regarding your recent stay with us. We are glad that you enjoyed your stay and hope to see you again very soon. Please don't hesitate to contact us on 0400 506 749, if you wish to stay again, and we will ensure that your next stay is even more pleasant than the last one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

Central and Value for Money

Tripadvisor 评级 5.0/5

gibbon2000 Family - 20/01/2020 经 TripAdvisor 认证的评论

Stayed with the family at the Novotel, it is located centrally in the city access to trams, shopping and trains within a couple of minutes. Accommodation was very comfortable with my wife and 3 kids along. Would recommend for families, couples or even singles.

Dear gibbon2000, Thank you for your positive feedback regarding your recent stay with us. We are glad that you enjoyed your stay and hope to see you again very soon. Please don't hesitate to contact us on 0400 506 749, if you wish to stay again, and we will ensure that your next stay is even more pleasant than the last one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

Family getaway

Tripadvisor 评级 4.0/5

lre2020 Family - 17/01/2020 经 TripAdvisor 认证的评论

Friendly service. Great breakfast. Quiet room despite facing city street. Good for families. Will recommend to others. Parking was pricey so we choose to park at a nearby secure parking station within walking distance.

Dear Ire2020, We very much appreciate your comments regarding your stay at the Novotel Melbourne on Collins. We will ensure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Collins

Bad stay Accor value is bad with last 2 stat I have used. Your app is crap booking is difficult and your hotels have dro

Tripadvisor 评级 2.0/5

andrieski Family - 17/01/2020 经 TripAdvisor 认证的评论

Quality has dropped Accor has lost its offer and value. Last 2 stays have been crap and your app update don’t work. Accor serves at hotels don’t care what they are doing. I see this club failing and folding as a company due to it service and offer.

Dear andrieski, Thank you for taking the time to tell us about your experience at the Novotel Melbourne on Collins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please contact myself or my colleagues on 0400 506 749 if you wished to discuss the issues further. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karen Taylor Hotel General Manager Novotel Melbourne on Colins

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