墨尔本柯林斯诺富特酒店 4.5 星

客户意见评级 (ALL 评级) 4.0/5 6,581 评论

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墨尔本柯林斯诺富特酒店 - Image 1
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270 Collins Street, 3000 墨尔本, 澳大利亚

描述

酒店其他优惠

  • Located in the Heart of Melbourne's CBD, the perfect destination for work and pleasure.

  • 酒店位于时尚前卫的 St Collins Lane 购物中心上方，步行 1 分钟可到达 Bourke 街购物中心

  • Newly renovated indoor pool & spa as well as fully equipped Fitness Centre!

  • 新近翻修的健身中心设有温水游泳池和水疗中心

  • 对所有客人开放的免费无线网络、宽敞的办公区、iPad® 扩展坞座、液晶电视

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酒店位置

墨尔本柯林斯诺富特酒店

270 Collins Street
3000 墨尔本
澳大利亚

GPS:-37.815963, 144.964961

电话
传真 +61 3 9667 5805

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 不允许携带宠物
  • 轮椅可通行
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

Lane Bar

非合约照片

Lane Bar 是您与家人、朋友或同事享用上好的浓缩咖啡、特色鸡尾酒、简餐和分享美食的理想场所。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.0/5  6,581 评论

TripAdvisor 评级  4.1/5  5,309 评论

a comfortable stay

Tripadvisor 评级 3.0/5

hoteluser1969 经 TripAdvisor 认证的评论

I was travelling on my own and asked for the highest room possible and Novotel delivered! Top floor with a magic view of Collins St. Upon arrival I was given the best Gold membership amenity of wine and rocky road. Lifts havent worked efficiently any time i have been there but you can rack up some steps using the stairs too. Good breakfast, wonderful cocktails and friendly staff. Extremely well located and the concierges on the ground floor are so welcoming

Dear Guest, Thanks for this review. We’re delighted to hear you enjoyed your top-floor room with its magnificent views over Collins Street. As valued Gold members, we always strive to make our returning guests feel appreciated, so it’s wonderful to know the welcome amenity contributed to a pleasant start to your stay. That said, we sincerely apologise that some aspects of your stay did not meet your expectations. Please rest assured that improving lift efficiency remains a priority, with plans for a full replacement in 2026 to enhance guest comfort during future visits. Nonetheless, it’s great to hear our breakfast offerings and cocktails met with your approval, and that our team’s welcoming approach made a positive impression. Our central location continues to be a highlight for many guests, and we’re pleased you found the concierge team’s service as inviting as our city’s vibrant surroundings. We all hope to welcome you in the future. Best wishes, Andrew Maynard, General Manager

Poor internet

Tripadvisor 评级 3.0/5

Christopher J 经 TripAdvisor 认证的评论

The issue with this hotel is it has a good location in Melbourne, but it has issues with restricted access at busy times, poor internet access and the lifts are unreliable ( waited 15 minutes for a lift when departing the hotel).

Dear Christopher. Thank you for taking the time to share your experience with us. We are pleased that you found our location on Collins Street convenient for exploring Melbourne’s vibrant CBD. We sincerely apologise that some aspects of your stay fell short of your expectations. Regarding the connectivity concerns raised, we continuously monitor our internet infrastructure to ensure reliable service. Furthermore, our lifts are currently undergoing scheduled upgrades to improve efficiency and reliability, with completion expected later this year. We appreciate your patience as we enhance these facilities for future guests. We look forward to welcoming you back in the future. Best wishes, Andrew Maynard, General Manager

Better than expected

Tripadvisor 评级 4.0/5

364leannes 经 TripAdvisor 认证的评论

Booked for two nights for a visit to the city before Christmas. The day before we left I read some of the reviews so I was somewhat anxious on arriving at the hotel. I should not have worried though because everything was fine and I would certainly visit again. Checking in was quick with an extremely friendly staff member. We had arrived early and were given our room before check in time, which was great. All the staff we dealt with were friendly and welcoming. Lifts were efficient, no problems with wait time. The hotel is dated, mainly the hallways but the room was spacious and clean. The bed and pillows were very comfortable. Location is fabulous with a couple of arcades leading to Bourke Street, which was helpful for us given one day it was raining. Flinders Street station is also a quick walk, about seven minutes. Both days we ate breakfast and dinner at the hotel, service was good with lovely staff. The only negative was the cleanliness of the toilets near the bar. It was a very busy few days so it could be an idea for these facilities to be checked regularly.

Dear Leanne, Thank you for taking the time to share this review of your stay. We are delighted to hear you enjoyed your stay with us and found our team welcoming during check-in. It’s great we could accommodate your early arrival and that you appreciated the efficiency of our facilities. Your kind words about the comfort of your room and the quality of our breakfast and dinner service are truly valued. That said, we regret any inconvenience caused by the cleanliness of our bar area facilities during your visit. The high footfall over the festive period required more frequent checks, and we have reminded our team to monitor these areas closely during busy times. Nonetheless, we’re thrilled our central location made exploring Melbourne convenient, even during rainy weather. The proximity to Bourke Street and Flinders Street Station is indeed a highlight for many guests, and we’re glad it enhanced your experience. We do hope to have the opportunity to welcome you back in the future. Best regards, Andrew Maynard, General Manager

Worst Accor property ever! I’d never return to this place

Tripadvisor 评级 1.0/5

rennu_devii 经 TripAdvisor 认证的评论

Being a loyal Accor Gold member, I decided to stay with family to celebrate our birthday at this property. Upon checking the reception staff Raul was so rude he didn’t even recognise our membership, I am pretty sure if we had called in advance about the occasion surely it should have flashed on their screen to atleast open your mouth and twist it a little to say two words “happy birthday”, well instead this rude staff with a dead expression asked for and stuck on a ID. I understand it might be a policy but if I were him I would have said this politely in a different way. Anyway we went to our room and there was no bottle or card as planned in advance so I had to run down to the reception again as no one would pick up the phone at the reception, upon asking for this, we get another rude and unprofessional response that “amenities are provided at around 4pm”, I mean seriously? Is this the way you would respond? I am baffled at this hotel and the behaviour I am being presented with again and again… anyway I went back to the room and called room service to request some plates, spoons and a knife for the cake, to this the staff says “there is a $4 charge if we deliver to the room”, I said never mind I’ll run down to the reception as it’s only a birthday nothing important, he said sure and hangs up…. I have no f … idea what else to say as I am appalled with this behaviour, ruined evening and horrendous experience at this hotel. I hope we aren’t charged for breathing in this property but we will find out tomorrow. I really feel hesitant to ask any help from this team here, who knows if they will ask for money for doing subtle things here. I’d say stay away from this hell.

Dear Rennu, Thank you for taking the time to share your feedback. I am very sorry to hear of your experience at our property especially given it was for such a special occasion. It appears we completely missed the mark on more than one occasion and through multiple interactions with our team. We sincerely regret the service lapses encountered and will take your observations into account and ensure these are addressed with our team members. We hope that we may have the occasion to welcome you back for a better experience if given the opportunity. One where we will be able to deliver on the service standards that we are proud of. Best regards, Andrew Maynard, General Manager

Felt like a budget hotel with poor presentation

Tripadvisor 评级 2.0/5

David F 经 TripAdvisor 认证的评论

My first impression was pretty bad, as there was a terrible smell in the lift, which everyone was commenting about. The room I was given was tucked right at the back - about 7 turns to be able to get to the room. The carpet was old with holes in several places. I couldn't even get the TV to work! Overall a very poor experience for over $200. It felt like a budget hotel!

Dear David, Thank you for taking the time to share your feedback. We sincerely apologise that your experience fell short of expectations. Our neighboring retailers underwent wastewater pipe upgrades and as we share an open lift shaft, that odour unfortunately made its way into our building. We sincerely apologise for the discomfort experienced. Furthermore, the concerns you raised about communal areas and room facilities are being addressed through our planned lift upgrades in 2026 and upcoming refurbishments to enhance guest comfort. Our team regrets the technical difficulties you encountered and would have been pleased to assist had these been reported during your stay. We appreciate your comments regarding value and will review our pricing strategy to ensure it reflects the premium experience we aim to deliver. We do hope to be able to welcome you back for a better experience. Best wishes, Andrew Maynard, General Manager

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其他网络用户评价我们的酒店

  • 2,519 评论 9.4/10 位置
  • 3,363 评论 5.8/10 房间
  • 3,111 评论 7.8/10 服务
  • 93 评论 2.7/10 上网
  • 1,472 评论 5.3/10 舒适度
  • 1,172 评论 5.5/10 清洁度
  • 1,172 评论 3.2/10 设施
  • 867 评论 7.7/10 早餐

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