Mercure Hotel Berlin Tempelhof 4 stars

Customer review rating (ALL Rating) 4.4/5 1,515 reviews

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Mercure Hotel Berlin Tempelhof - Image 1
Mercure Hotel Berlin Tempelhof - Image 2
Mercure Hotel Berlin Tempelhof - Image 3
Mercure Hotel Berlin Tempelhof - Image 4
Hermannstrasse 214-216, Eingang Rollbergstrasse, 12049 BERLIN, Germany

Description

Hotel extras

  • Hotel rooms are 24 m² or larger

  • Floor with ten meeting rooms in different sizes

  • Very good public transport connections to the city center

  • Secure parking in the parking garage

  • Excellent breakfast

Our accommodation(s)

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Hotel location

Mercure Hotel Berlin Tempelhof

Hermannstrasse 214-216, Eingang Rollbergstrasse
12049 BERLIN
Germany

GPS:52.478378, 13.426339

Telephone
Fax +49 30 62780111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RIX

Our Rix restaurant also serves up delicious regional specialties, international cuisine and selected wines. Rix is a great place to wind down after a hard day work or sightseeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,515 reviews

TripAdvisor Rating  4.0/5  929 reviews

Great location but the AC is not good

Customer review rating 3.0/5

John M. Friends - Confirmed reviews ALL

Great location in a multi-ethnic part of Berlin. Near the Boddin Strasse subway stop (U8) only about 6 stops to Alexander Platz. Great breakfast in the first floor restaurant. Good variety, mix of continental style and American. One major issue if you are from the USA and expect the AC to be nice and cool. The AC was not turned on at first as Berlin was suffering a 80F heatwave in early May, something they are not used to. When it was turned don we ran it at maximum (said the temp would be 19.5C), but it never got down that low. A shame as, since this is a Mercure, you expect a certain standard. I have stayed at Accor properties in Poland, England, India, Luxembourg, Belgium, Czechia, Australia, China, etc. and they are usually pretty reliable places. However, the front desk manager, Mohammed, did help us out with our problems and so in the end we were happy with our stay.

Good except wifi

Customer review rating 3.5/5

Boris Friends - Confirmed reviews ALL

The wifi is not very good, and you have the possibility to have an improve wifi but you have to pay for it... Not acceptable in 2024

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Tempelhof. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best wishes from the Mercure team

Customer review rating 2.0/5

Anonymous Friends - Confirmed reviews ALL

Hotel was decent and in a good location. My overall experience was low due to being harassed at breakfast by one of the waiting staff who accused us of going to take an apple and a bread roll away from breakfast. The waitress continued to come back to the table twice and at one point told us we could pay for the items in order to take them away. We had already paid a high amount ($23) for the breakfast and I did not appreciate being spoken to like this especially when we were not even trying to take the items away. I will not be staying in a Mercure again and will recommend friends/family to stay somewhere else.

Dear Mrs T., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin Tempelhof. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best wishes from the Mercure team

Noisy, with bad internet

Customer review rating 1.5/5

Pl C. Business - Confirmed reviews ALL

I've stayed here before but had forgotten how noisy it gets with regular sirens and lots of car traffic late into the night (especially with a room facing toward streets). More frustratingly, the internet connection was really poor. It felt quite misleading that the hotel advertises free wifi, but the free wifi was extremely unreliable. Often for 10+ minutes I couldn't load a webpage. I realize there's an option to pay for faster internet, but I didn't need anything particularly fast or data-heavy. I just needed a consistent, basic connection. When I told staff at the front desk, they gave me very patronizing advice like "Try refreshing the webpage" or "Sometimes webpages just load slowly." That wasn't the problem; it was clear that my computer couldn't stay connected to the internet for long stretches (and my laptop is usually great with connecting). The location is great for a lot of things but I was pretty disappointed overall. I wouldn't recommend this hotel, especially for people there for business.

Dear Mr M., Thank you so much for your feedback and for taking your time to write a review about your recent visit to Berlin and your stay with us. Your detailed review really helps us in analysing where things are going good and where they could go a slight bit better. We will follow up on all critical points and hope to be able to welcome you back again in the future. Best wishes from the Mercure team

Water problems

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I liked the room and the staff was friendly. The water from the shower would flood onto the floor making it unsafe and uncomfortable. A little clear caulk at the bottom of the shower glass would solve 90% of this. Additionally, water could not get hot in the morining. You need better management of peak hot water needs.

Dear Mr C., Thank you very much for your review and detailed feedback. We are so sorry we did not meet your expectations and were not able to make you a raving fan of our hotel. We are glad to read that you enjoyed our teams friendliness and politeness as well as location. We do hope we can welcome you back again in the future. Best wishes from the Mercure team

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Other web-users rate our hotel

  • 885 reviews 8.9/10 Location
  • 1,431 reviews 7.4/10 Room
  • 1,059 reviews 8.7/10 Service
  • 125 reviews 5.4/10 WiFi
  • 794 reviews 8.9/10 Breakfast
  • 774 reviews 7.8/10 Comfort
  • 608 reviews 7.4/10 Cleanliness
  • 248 reviews 4.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.