Novotel Florence North Airport 4 stars

Customer review rating (ALL Rating) 4.1/5 1,007 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Services and leisure activities for families

  • Very close to the A1 (E35) highway, Firenze Nord exit

  • Restaurant serving traditional Tuscan dishes

  • Outdoor pool

Our accommodation(s)

Hotel location

Novotel Florence North Airport

Via Tevere 23, Osmannoro, SESTO FIORENTINO
50019 FLORENCE
Italy

GPS:43.809814, 11.177756

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVOTEL CAFE'

The restaurant is open until midnight and offers wonderful Italian cuisine and regional dishes in an inviting setting overlooking the pool. Children's menu available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,007 reviews

TripAdvisor Rating  3.5/5  2,161 reviews

Pleasant 5-night stay - Look forward to more wonderful hospitality

Customer review rating 4.0/5

Lixon S. Families - Confirmed reviews ALL

The check-in process was rather smooth, given we arrived past 11PM. The staff were very kind to follow our instructions to the letter and provided us with a Standard room on the Upper floor, well cleaned. Wonderful Breakfast service, Room service and also Front office. The only problem we came across was a very weak Wifi signal at our room, and since the Television is connected via WiFi, we often ran into buffering and poor image quality. Another minor problem i noticed, was paper cups replacing the ceramics for in-room Coffee, something I am not used to because of the taste. The staff work 24x7 and i was pleased when i approached the front desk to book a taxi at 430 am to the airport. Given how occupied the hotel was, it was nice to see the standards of hospitality not drop. I would be more than happy to visit the hotel, to experience this level of hospitality, and at a decent price.

Comfortable hotel, good location

Customer review rating 4.5/5

Kirsty P. Families - Confirmed reviews ALL

The Novotel is convenient for Florence airport and the city centre is also quite accessible. The room was a good size, lots of storage space and amenities. The restaurant food was better than average and the hotel staff were very helpful. I’d recommend Novotel and would definitely stay again.

Solid hotel

Customer review rating 4.0/5

John F. Families - Confirmed reviews ALL

Excellently located for the Florence Airport. Parking available in the building for a modest fee. Restaurant and bar open until late in the evening, which is useful for travelers. Surprisingly good and sophisticated dishes in the restaurant. The room was good Accorhotels quality and the personnel was friendly and competent.

Terrible stay.

Customer review rating 1.5/5

Alex Families - Confirmed reviews ALL

I complained for three consecutive nights that my apartment was too hot even with the heating turned off. They told me to open the windows but I couldn't do that because I had a child in the room. This was the first hotel in my life where the air conditioning cannot be turned on in winter. I was disappointed with the standard of this NOVOTEL and would never recommend it to a friend.

Dear Alex U., Thank you for taking the time to tell us about your experience at the Novotel Firenze Nord Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orlando

Extremely disgusting

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Extremely Disgusting stay. I bopoked a family room with 2 adult and 2 child. just to fresh up overself as we have to take a flight early morning. we reached to hotel around 10:45 PM and my sister just visit us for few hrs as we were in florence. we have to leave hotel at 4 AM as we need to catch flights. so our plan is only stay at hotel for 5 hrs max. so when we arrived the reception lady was ask us to booked an extra room even for visitors. She was talking and behaving very rude and we feel like discriminating. so i was tired and just ask for room and it was 142 euro. Later my wife had a talked and she agreed to canceled and saying she will keep a watch on us that when my sister will leave the hotel as she is visitor. The receptionist was really really rude behaving which is not acceptable. She was saying there is a cheaper hotel next to you so we can look for it as well. I am a platimum member of marriott hotels and Gold member of Hiltin hotels as well. I traveled a lot in year due to business meetings. I booked this hotel as this was a airport hotel. but that was a disaster night i ever had seen. Sorry to say but i will not recommend to any one to stay with you guys. another point is there is no transfer service available to airport. I also registered for memebership and still i didnot get any points. very bad service. Totally unfriendly staff. Please get some trained under other hotel chains.

Dear Jalpenkumar P., thank you for taking the time to tell us about your experience at the Novotel Firenze Nord Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us and i would like to inform, you that the front desk lady told you the max number of guests in the rooms is 4 and you were in 5 people so she suggest you to have a second room, there isn't descrimination but rules to follow and already explained, about shuttle service on the web site there is not mentioned any airport service disponibile. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orlando

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Other web-users rate our hotel

  • 457 reviews 7/10 Location
  • 778 reviews 5.9/10 Room
  • 672 reviews 8.3/10 Service
  • 27 reviews 3.8/10 WiFi
  • 388 reviews 4.9/10 Comfort
  • 379 reviews 6.1/10 Cleanliness
  • 370 reviews 6.5/10 Breakfast
  • 198 reviews 5.2/10 Vibe

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