I spent two weeks at the Novotel Waterloo, and loved it. The staff is excellent - Manuel, Lisandra, Daniele, and the others were all warm, friendly, and very helpful. I have stayed here many times before, and the location is excellent. It's just far enough from the super-touristy section of London to be less hectic, but with a few minutes of walking you are in the heart of the city. There are a number of outstanding museums close by, and public transportation is easy to reach. I always stay at this hotel when I'm in London because of not only the location but especially because of the wonderful staff.

Poor service, room facilities for grade and membership level not available until complaint made. Blamed on covid (no drinks in room), but open buffet for breakfast. No bathrobes due to supply issue but not mentioned on check in. Welcome drink choice limited. Parking cost already paid for when booking, but added again and had to be removed. Covid used as excuse for poor service. Issues not mentioned until complaint made, but could have easily been mentioned upon check in. Membership benefits not given until complaint made.

Calm and relaxing stay.Happy with the staff for being helpful and very prompt with our requests.Our room was very clean.We had dinner in the restaurant during our stay and it was awesome.Loved the location.

We stayed one night in order to see "The Upstart Crow" at The Gielgud Theatre in Shaftesbury Avenue. Despite the "London Waterloo" tag, the hotel is actually in Lambeth Road opposite Lambeth Palace, about a mile from Waterloo station. The nearest tube station is Lambeth North, about a 12 minute walk away. Two bus routes pass the door, the 3 (Whitehall - Crystal Palace) and 344 (Clapham Junction - Elephant & Castle). Sadly the 3 has been recently cut back from Oxford Circus to Whitehall, thereby severing the direct link with London's theatreland. However, Westminster Bridge and the Houses of Parliament are about a 12 minute walk away, so the location is good for tourists. We checked in on line which worked well, being met by a very pleasant girl who quickly gave us our room keys. We had been upgraded to an executive room, which was large, clean and well presented. There was plenty of storage and a room safe. The bed was, however, very firm and my wife, who has scoliosis (curvature of the spine) had difficulty in getting comfortable. Overnight it was quiet with little traffic noise. The other problem was the absence of a dressing table - the only work surface where you could sit did not have a mirror above it. There was a good sized bathroom with a two-headed shower attachment, and separate toilet. Wi-fi was available but we did not use it on this occasion. On the afternoon we arrived we had a meal in the bar area (the restaurant being closed) but this was the same menu with quite a good choice. The food was tasty and well presented, and not overpriced. |The following morning we had breakfast in the restaurant. This was totally self service, but with a good choice of hot and cold food. We did feel however that the hot food could have been a bit hotter. Checkout was as efficient as check in, again with a very pleasant member of staff We would recommend this hotel, but feel it would be better described as "London Lambeth" rather than "London Waterloo".

We were given a disable room which was very disappointing (we are not disable people)....and the room was just okay size around maximum 15 square metre, not what it says on the description.............and the shower water was not warm enough...

Great location, just a few minutes walk from city center, really quiet neighbourhood with supermarket and local pubs and metro close. Everything in Hotel as expected, really good for traveling with family.

Maybe this was my 10th stay..., so this means that I'm satisfied, no? Great rooms, friendly people, quick response if there are any problems, good location near the river Thames. My only small small complain as always: where do you put your shampoo or your soap during the shower? Yup, on the floor, because there is no place else.

For 18 months thebike in the gym doesnot work properly (it worksat first but after a minutedoesnt). I have mentuoned this tostaff half a dozen times (I stay there iften) butit isnever fixed.Other than that, its a great hotel.

The room was not available when I arrived after 2 p.m. The 2nd evening the bed was not made. I never had an answer to the complaint filed when I left. In terms of service, this hotel cannot be considered a 4 stars. Hotel to avoid!

Good and convenient place to stay to see London. It's close to all attractions and also close to transport by bus and train.. The room we occupied on the 5th floor was quiet and good. The staff were very obliging and helpful. We only had breakfast in the restaurant below both the quality and quantity of the breakfast was good.

This was perfectly located for major sights. Check in was a problem as one of our rooms wasnt ready at 2pm due to problem which wasnt explained. Went for dinner in the restaurant and were advised it was a minimum 45 minutes for food from the a la carte menu so we went elsewhere. The lift makes a noisy screech which we could hear in our room but it didnt prevent sleep. Having said that we would stay in novotel again. It is a good quality hotel.

Very central location,inWaterloo.Walking distance from LondonEye,Westminster, Buckingham,Trafalgar,etc.Confortable room, for family ( 4 persons ). We hadn't had breakfast,only dinner and room service.

We enjoyed our three night stay in one of Waterloo's top floor suites, which offered generous living and sleeping areas and some nice views. The hotel is very close to the River Thames and convenient to some attractions and public transport connections. Signage to get to the suites was unclear.

Very helpful staff and nice bed. Emanuel is very helpful on the check-out. Good location - walking distance to Parliament, Big Ben, and London Eye. Basic amenities - just shower gel, shampoo and conditioner. Good breakfast. Food served at the restaurant just average.

Perfect hotel ! We went there for the fifth time. Nice rooms, Quiet. Friendly staff. Very recommended. Food was very good and a great choise on the menu. One litle minor point : breakfast is sometimes busy. Restaurant en separte dinning room needs a little fresh up.