Hotel fine (excellent location and nice bar), plus responsive service from all staff members. However the steak I ordered for room service meal was inedible (super tough). For £35, I would expect much better.

We stayed for one night to visit the theatre. This hotel is in an excellent location for shopping or easy access to theatres or restaurants. The staff were very attentive and helpful throughout. We have already planned our next stay in April.

We have stayed here several times before and are members of Accor. The staff in any hotel make all the difference to any stay and the Sofitel brand always go out of their way to ensure you have a fabulous stay in their hotels wherever in the world and this one in St James is no exception , from the doorway entrance to leaving on Sunday we had a fantastic time looked after by all the staff there. I would highly recommend this hotel if stopping in London.

Its been at least 18 months since we have been here bacause of Covid , we had a fabulous welcome back by the staff . The rooms are amazing , we had one over looking Pall Mall which was wonderful . The Bar is great and again perfect service from the staff, I know this hotel is a little expensive but very well worth it , we can not wait to go back .

Although we’re not royalty, we we treated by absolutely everyone as if we were! All the Sofitel team were amazing and the hotel itself, stunning! Make sure your stay includes the breakfast, delicious.

We have been there end of November, and the service was not as expected. As an Accor platinum member, this is the only hotel where I was never upgraded, considering that the hotel was not full is unacceptable. At the checkout I explained them for half an hour the difference between debit and credit card, and when a manager (Marion) finally arrived it seemed they understood… but no.. they did not… and have charged my stay twice, and now I am loosing time with the bank and the hotel to solve this. A bad experience, a good location but poor staff… go for other London hotels.. there are plenty at this price range .. more that 600£/night.

Our first visit to this Sofitel. Our usual London Hotel is Renovating. From the moment we arrived.. the Bellman, Reception, all welcomed . Our 2nd Day Test was waiting for us with Reception( made the process seamless)..the Lovely Room. Hotel was lovely.. great Doors.. made the Room perfect ..no noise from other Doors. Great Holiday Decirations and a Great Bar for a Drink at the end of a long day.

Good location, great room, friendly service, excellent cooking in combination with good pace of service made lunch in the restaurant a real pleasure. All in all a very positive experience. I shall most certainly stay at this hotel again in the not too distant future.

Rahattı

Service was fantastic all through! Location, amenities and breakfast were great. A huge shout out to the concierge running the afternoon/night shift, they made our stay extra special with their attention. I would definitely return to this property.

Exceptional quality of exterior and interior. Clean, tidy and well laid out rooms. The breakfast and the service were also of the highest quality. I would have no hesitation staying t this hotel again.

Room v nice Bathroom also. Comfortable bed. No traffic noise Staff friendly, and courteous. Breakfast excellent, BUT.....I'm still waiting for a receipt via e mail, so my expense claim is seriously delayed

From the second you walk through the door you are made to feel right at home, every member of staff in the hotel go above and beyond, every member of staff knew my name, I would recommend this hotel to everyone, it’s perfectly placed to explore London, and the rooms are finished to a very high standard, we can’t wait to go back for our next stay

I've stayed at Sofitel St James half a dozen times, and it's among my favourite hotels in London. I was looking forward to this particular stay as a post-pandemic treat. Things were mostly excellent as always, helpful staff, an upgrade because of my Diamond membership, and a generous late checkout. However, my stay was on a Tuesday and Wednesday nights, and I was disappointed to be told that the hotel bar was shut for those two evenings, Tuesday and Wednesday. It had been open the previous evening, and I was assured that it would reopen the day after I checked out (not much good to me!) I've always enjoyed a pre-dinner cocktail at the bar, and sometimes sit there for an hour to read my book, and I expected that facility on this occasion. The staff were apologetic, and served me a drink in the restaurant area, not nearly as nice, beside swing doors to kitchen with a not so nice view of a rubbish container. Sofitel should do better at this price point. Let's hope things will be better when I next stay. Apart from this issue, I really like the hotel. It still gets four stars.

We really enjoyed the Sofitel St James. From arrival to departure, all was excellent. Attentive staff who were so helpful, very good cuisine, very clean surroundings, and a great location. Thank you very much to everyone for making our stay so enjoyable.